Pros: "Comfortable, good food and good crew"
Cons: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."
Pros: "Crew was good. Boarding was good."
Cons: "Seats not that comfy."
Pros: "Aer lingus is the most comfortable way to travel"
Cons: "We ran a little behind; it would have been helpful for them to let us know they were running behind. Once you go through USA customs, there arent many options for refreshments or comfort. If I had known my flight would take off and hour and a half late, I would have been able to bide my time better."
Cons: "Best flight I have ever been on"
Pros: "Seats were comfortable."
Cons: "Free coffee and soft drinks. It is a 3 hour flight."
Pros: "Hostess were helpful and friendly"
Cons: "Middle seat in first row and my bag half way down the plane so although I could’ve been first off I was in actual effect the very last."
Pros: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Cons: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Pros: "Great crew and food! Loved the comfort."
Cons: "The selection of movies could be better. There wasn't a lot to choose from."
Pros: "Don’t know, missed the flight."
Cons: "No one around to help."
Cons: "My bag was delayed"
Pros: "Basic flight to Dublin"
Cons: "Not enough water"
Cons: "Buying via Kayak seemed to put us in second class status with Aer Lingus. We couldn’t get seats ahead, nor could we check in. We never received any notices from Kayak or Aer Lingus or Justfly who processed the sale."
Cons: "Paying for inflight drinks. All US airlines provide FREE complimentary drinks and snacks. Seemed in poor taste to charge for such things made the airlines appear cheap."
Pros: "The Irish accents of the people when we managed to actually get a human being on customer service. Also, the other passengers were nice. Finally, when the flight was cancelled, they did put us up a hotel with a pool. They also have a cool logo."
Cons: "Not only was the flight cancelled (with no clear communication or updates) but the new flights they booked for us weren't recognized by partner airlines and it was impossible to resolve the problem without their help, and no help at all was available this morning. We booked another flight on our own and assume they will pay us back. They'd better or we'll find a lawyer."
Cons: "I asked for Vegetarian food when I booked the flight but I didn't get any. When I asked for Veg food, I was told they didn't have any. With delays and everything, I didn't get to eat anything for 16 some hours."
Pros: "Girl sitting beside me!"
Cons: "Guy sitting behind me!"
Pros: "Boarding was good....overhead room for carry-ons probably due to a less than full flight. The entertainment was varied, current movies, and wide selection of music. The crew was as efficient as possible and accommodating. However, we all have learned not to expect much."
Cons: "Comfort is lacking as is the case with jammed seating on all planes these days. It would be nice to be able to recline the seat, but since I resent it being done to me, I do not do it either out of respect for the passenger behind me."
Pros: "I was very satisfied with both of the meals that were served in my flight from Dublin to Hartford,CT"
Pros: "Quick Boarding"
Cons: "Flight was delayed for an hour"
Cons: "it was really bumpy, i almost lost consciousness, felt really bad after the flight."
Pros: "check in was efficient."
Cons: "purchase of beverages; lack of understanding food schedule"
Pros: "Crew was responsive and kind if something was requested but service without asking is no longer part of a transatlantic experience."
Cons: "If you're on the Airbus transatlantic flight, the last section nis so noisy I'm surprised it's even a legal noise level. You can't even hear the entertainment it's so loud. Had to buy an upgraded economy just to be able to endure the long flight. It would be nice to see the cart come through again for coffee refill service."
Cons: "I was not permitted to check in online through any website (BA, Are Lingus etc.) then I was not permitted to self-check in at a kiosk. By the time I was able to check in all that was left was a middle seat. I asked about upgrades and was told I would need to pay full price for one of those tickets. The seats are veryyy cramped, the entertainment system was outdated, the food was gross and wine was expensive."
Pros: "Passengers were spread out. Empty seat between each of us"
Cons: "I am tall and I find the rows too close to eachother"
Pros: "They quickly booked us on another flight after we found out AT the airport."
Cons: "2 hour delay, but we made it!"
Pros: "on time"
Cons: "no movies"
Pros: "Why are they flight atendants. So nasty"
Pros: "Friendly staff with excellent humour, and an efficiently short flight time."
Pros: "everything was good as usual"
Cons: "check-in desk couldn't check me through to my connecting flight with Virgin Atlantic so I had 15mins once landed in Heathrow to get through passport security and checkin at Virgin Atlantic desk.... I'm young and fit so was able for the dash but elderly or familys would not have made the connecting flight in that time"
Cons: "The line for checking in was very long and the workers were very slow and not too friendly. The boarding was carried out in a first come first serve way. People started a line and instead of calling passengers by number groups, those in charge did nothing! So, my husband and I waited and noticed that people were boarding as is."
Cons: "Custom made bike box erroneously classified oversized, but they didn't charge for it so ok"
Pros: "Crew, speed, ease of security at Cork"
Cons: "The lady in 1C who turned her phone on as soon as we hit the British coast"
Pros: "I liked the in-flight crew. They were very pleasant and helpful!"
Cons: "The delays! The check-in app was down and the ladies at the desk didn't seem to be in any hurry to make sure we didn't miss our flight. It was the worst experience."
Pros: "Aer Lingus is a great airline overall."
Cons: "The movie selections. Too much Sci-fi and/or action adventure. Please mix it up with a variety of genres"
Pros: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Cons: "Crew did not smile. They did their job, but did not seem to enjoy it."
Pros: "Much better than the Rome-Dublin leg. A modern plane with entertainment. A boarding process with effective signage and flowing lines. An absolutely top-rate cabin crew. Actually enjoyable food."
Cons: "Really was well done: systems seem to be functioning smoothly and feedback processes are working. One thing I did note was that the waste seemed to be collected without sorting for recycling. Considering you all are on the Emerald (green) Isle, you could take up the mantle of being the "most ecological" airline in the world. It would only take a small amount of messaging."
Pros: "Speed of boarding from both the gate crew and the cabin staff. At that hour of the morning the last thing you want is hassle when boarding."
Cons: "It's a very very early morning flight."
Cons: "Cramped seats."
Pros: "Punctual and on time"
Cons: "Nothing really"
Cons: "Are Lingus is non responsive to their customers. When I called them about their change in my schedule, I was on hold for 45 minutes before someone answered the call. I explained my situation that because they changed my flight that I would now have to get a hotel, stay overnight and fly out the next day. They said there was nothing they could do and refused to pay for the hotel or meals that would be incurred as a result of their changing my flight. This was after I explained that I had originally paid more for the tickets on their airline so I would NOT have a long layover. Worst customer service I have ever encountered."
Pros: "Boarding was quick and efficient. I was seated quickly and the flight took off on time. No complaints."
Pros: "Everything was great !"
Cons: "Seats to small and no leg room, inconsiderate passengers in front of us caused even more seat discomfort ."
Pros: "Friendly crew."
Cons: "Having to use steps at Cork airport . The cost of tea served in a disposable cup is too expensive."
Pros: "Was flying out to Barcelona. Stop over in Dublin. Flight was good. Had own TV screen to choose movies, tv shows, videos, or listen to music. Meal was okay, but could have been better. Service was good. Flight personnel very accommodating. Was able to move up from being near toilet to several seats further up. Adequate leg room."
Cons: "Should update video/tv selections (not a big gripe). Too small aisle to walk down. Why do airlines believe that everyone is child size? Not understanding that..."
Pros: "Seating was comfortable with a head rest. Large screens for entertainment Food was edible offer a good amount of drinks Staff was friendly"
Cons: "Luggage did not make connecting flight. Difficult process to book seats because it was not booked directly through aer lingus. No online seat booking."
Pros: "We were able to leave the country quickly."
Cons: "It was freezing on the plane."
Pros: "Flight took off on time. Boarding was organized."
Cons: "Cabin was cramped. Food quality was so so."
Pros: "BA cancelled my flight, but did offer an alternate on Lufthansa on same day,"
Cons: "Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike."
Cons: "Could have been on time and better prediction of delay length"
Cons: "Leg room is laughable and charging $65 to check a bag is ridiculous."
Cons: "Missing one suitcase and it will be delivered a day late supposedly"
Cons: "Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional"
Pros: "Great crew and service"
Cons: "It would be convenient to have phone chargers"
Pros: "Crew was ok"
Cons: "50 euros charged to checked one suitcase. Book flight online was not clear that there was extra charge for checked suitcases. The airport personnel said that he had to manage weight. The flight was not full and only a few suitcases on the belt at arrival... Will not fly with this airline again."
Pros: "Staff/crew were fantastic, extremely friendly, very down to earth, like family"
Cons: "I thought the food was very ordinary. Selection and type of food could have been more interesting. Bread stuffs did not seem fresh, but thawed from frozen items"
Pros: "Quickness of flight."
Cons: "Came round collecting cups etc within minutes of being served. No sky shop. And I was sitting in 3rd row (by choice) but didn't know I would have a curtain inches from my face for most of the journey."
Cons: "Delayed, had to pay for beverages, tight seating"
Pros: "The crew were very nice. Liked the food."
Cons: "I didn't like the fact that there was no Wi-Fi access. Seat 40 DEFG doesn't feel comfortable because people were just walking in front of us."
Pros: "Friendly staff."
Cons: "Plane was late leaving London. Meal choice was again chicken or vegetarian. Not really a choice. Stingy with the wine at dinner."
Pros: "Crew in club was excellent. Could not ask for more."
Cons: "Ground staff absolutely unorganised and rude. Boarding a complete shambles. No announcement, no group and priority boarding. This resulted in us losing our a slot and the flight to be delayed by almost an hour. One would think they have never boarded a plane before."
Pros: "Nothing to like"
Cons: "Flight at a very inconvenient early time, though booked months ahed. The aircraft had no leg room at all, being excessively uncomfortable. You could not stay in the market with this rubbish in Australia."
Pros: "Boarding was smooth, aided by being one of the last to board as I was relaxing in the lounge! Boarding was started earlier than listed and complete by the boarding time, long before the flight was due to leave. Crew were polite and courteous, even going to some extra effort to get me a semblance of a meal."
Cons: "Booked this flight every last minute and didn't order a Vegan option at the time. Was flying business over lunch time so a meal was served. However there was no vegetarian option on the menu. I expected there to be a vegetarian option at least, and I would work around my dietary choice, but with no vegetarian option, this was impossible to do. In the end the crew managed to rustle up something from the Crew meal and I was able to then have snippets of meal segments that suited my requirements. How could this be prevented in the future? Make available a vegetarian choice on all meal served flights. A Meat eater can eat vegetarian at a push but not the other way around. I know if might be too much to ask to make that a Vegan option as standard, because then every one can eat it, but just putting that out there."
Cons: "the flight delayed a lot and i missed my connection flight as a result"
Pros: "BA recognizes benefits earned with AA (OneWprld alliance). Boarding was quick and get to use the launch to freshen up before the trip."
Cons: "Crew was not polite; food was terrible and seat was awful (no space, poor quality entertainment screen and no space for legs)"
Cons: "Flight was very late. Reason given was a mechanical issue but last minute boarding was people whose flight out of Gatwick was cancelled and they were bussed to Heathrow so I suspect that was the real cause for the delay or at least a part of it"
Pros: "That we landed safely."
Cons: "Seats were cramped and both the aircraft and service on the London to Lagos routes were mediocre. Service on the U.S. legs was definitely better than that on the Europe to Africa route."
Pros: "Nice crew, more leg room"
Cons: "Food and even sodas are not free anymore"
Pros: "Very good food"
Cons: "Not able to walk about the plane becuase of configuration"
Pros: "The entertainment was surprisingly good."
Cons: "The seating was tight."
Pros: "Plane was small but reasonably so for the length of the flight. Crew were nice, no issues with the flight.."
Cons: "Flew economy so no food. Definitely no entertainment. First world problems: Not that it's really a big deal, but I sure wish these short haul flights would start installing at least in seat video for flight tracking, news or a few games. Even just an internet connection. It's bad enough you are shoved in there like cattle in a sardine can."
Pros: "did not get notification about early flight departure, I do not expect great airline food but the food was TERRIBLE ! Staff was not informative about much nor did they serve with a 'smile""
Cons: "see other note"
Cons: "Didn’t not make it the flight because the Wheelchair took forever to pick us up from there a aircraft"
Pros: "Our connection flight was delayed and the crew from British Airways waited for us and escorted us through the whole airport in London just to make sure we don't miss our next flight"
Pros: "The crew was very attentive"
Cons: "The flight was a bit delayed. Overall a good experience!"
Pros: "Smooth and uneventful flight on a 747 Staff looked very smart and were efficient"
Cons: "Check in queue, queue at gate, seat was not clean, food poor The World's favourite airline is becoming impersonal"
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Cons: "My flight out of Houston was cancelled because of a hurricane and a week later I'm still begging Web Jet for a refund. I'm supposed to wait another week for them to get back to me."
Cons: "Please fix the boarding process."
Cons: "Absolutely no free snacks other than tap water (!) Food supplies for purchase ran out of sandwiches and sparkling water by the time they reached my row."
Pros: "Food was excellent"
Pros: "Everything but paying for the bags and no food w/o paying... so be it"
Cons: "Didn't like everything being extra, why, not even water and a cookie... no food and no bag and no TV is just super low client service I wish for more"
Pros: "Punctuality, courtesy, professionalism."
Cons: "So, the flight to Frankfurt never happened because of whatever happened with British Airways on 05/27/2017. We waited without information in the airport for over 6 hours and then were told to exit after which it took another 3 to 4 hours to get out of the airport. We were told to find a hotel with no help or voucher - nothing was showing available under $1000 a night, save our receipts for any food we might have, rebook our flight. As we were leaving the airport, we were given water, nothing before that. We received information as we were leaving the airport about our rights for recompense. Fortunately, a Heathrow staff member helped us with finding a hotel that cost about $400. We never were able to get to Frankfurt to see our family there and had to book train tickets to Paris to meet our hotel reservation there two days later. It was a bad situation, handled in a way that caused confusion, fear and unhealthy situations of standing for long periods and I will not be doing business with British Airways in future."
Pros: "Arrived ahead of time, although flight was fully booked, boarding was quick."
Cons: "Nothing, flights to Frankfurt have always gone off on time for me."
Pros: "Safe and punctual, good flight times"
Cons: "Preference given to passengers with large hand luggage to fill up the racks Being rushed to board, it makes passageners rude Paying for food - happy to pay more on my ticket as it's BA Cabin crew generally disengaged, not attentive. They could sell a lot more food and drink. They don't seem happy generally, I feel sorry for them. Paying for food in Ecomony"
Pros: "Price and ease of finding options."
Cons: "they lost my luggage"
Pros: "Service in Club World was excellent. Good food and comfortable seat."
Cons: "The seats alternate facing forwards/backwards, so, if you're traveling alone, you're face to face with a stranger. It's OK if your traveling with your spouse. But the person in the window seat has to climb over the footrest of the person in the row behind. Flight out was delayed while they fixed a problem with the n flight entertainment. The return flight, 10 days later, also had problems with the IFE"
Pros: "Plane safely landed to LAX"
Cons: "started with long delay, service was ok, crew not helpful and friendly. I have been flying with BA for more than 10 years but the services have really deteriorated over the time."
Cons: "THEY CHANGED OUR FLIGHT FROM NEWARK TO JFK WITHOUT TELLING US"
Cons: "I was not informed about visa - so i need to bay 2nd ticket. I sent redound request email - but no reply."
Pros: "Nothing. At. All."
Cons: "This was a nightmare. BA had no flights available to Edinburgh. Booked on 3 separate flights at 2 different airports. Last one was canceled outright. After being awake for 28 hours and traveling for 15, we finally were given a hotel room for the night in London. Still trying to get to Edinburgh."
Cons: "Lost our luggage both at destination and on return to Chicago. Also canceled flights resulting in having to stay overnight at layover location spending night sleeping on sofa without blankets. Due to cancelled flight we didn't get to spend night in hotel I already payed for and now will lose day of work. My daughter and I will never travel with these are lines again. WE ARE VERY DISAPPOINTED AND ANGRY. AMERICAN AIRWAYS AND BRITISH AIRWAYS are huge disappointment to us."