Pros: the cars were clean and the queues at the counters reasonable
Cons: the first car was a Peugeot 208 with automatic gearbox, which clutch was quite out of order (impossible to climb !) ; then I had a tire puncture and the spare wheel was also flat ! The different numbers of the Avis agency in Croatia (Dubrovnik, Split, Zadar) didn't answer, even it it was in the week and in the middle of the afternoon, so I was obliged to call the roadside assistancve to my expenses (including a new tire), on cash. After that I changed the car in Split but to a smaller one (smart for4) but at the same price (!)
I received the assurance from Avis that my additional expenses (due to the puncture) will be decreased from my final bill, but when I gave back the car (in Zadar) that was impossible, but they told me that I will anyway receive the reimbursement in the next days. Wait and see
23 Sep 2017
Very bad experience with Avis
Pros: We booked a car with Avis in Dubrovnik 2 days before the day we were starting our trip. But when we got there, there were no car waiting for us. Then they told that they had a partner company (MACK) and we could rent a car with them and return to Avis in Venice ( our last city). I asked specifically to return the car in Mestre-Venice, where I booked my hotel. But when I arrived in Mestre, the mananger just said yhat it was not a car from Avis and "that is not his problem". That I should call Dubrovnik to answer my problem. Finally after more discussion, he said me to go to Avis in airport and they could help me. He was very impolite and not even tried to help me. I'm sure I will never use Avis again.
Cons: As told before
7 May 2016
Hidden costs and incompetent staff!
Pros: The car itself was great.
Spacious, clean and nice to drive.
Cons: Having received a quote from Kayak.com we were led to believe that our car rental for two days in Croatia would total at $149. There were no damages to the car, we returned it on time and with EXTRA fuel in it than at pick-up, yet $398 has been charged to my credit card.
There are so many hidden fees, both from Kayak and Avis that we will never use either companies again!
We initially hired the car to save on flights but it has worked out much much more expensive.
To top it all off, there was huge confusion at pick up with both members of staff at the Dubrovnik branch. We were almost charged for one weeks hire by the desk assistant and then we were almost charged for a full tank of fuel when the car was given to us with half a tank in it. Ridiculous!
Cons: No one at the airport knew about ACE. Had to call up a US number to get a local number to find a person that could help me find out which other car rental company had the ACE franchise. Later out it turns out that the insurance I purchsed online did not really cover and thus I needed to purchase a new one
26 Jul 2017
Disorganized and overcharged
Cons: We could not find the rental agency. Employees of other car rental agencies helped us find ACE.
They overcharged us and tacked on additional fees after we dropped off the car.