Cons: "The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late"
Pros: "The atendió"
Cons: "El embarque"
Pros: "Food was good, lots of great movies to watch during such long flight."
Cons: "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."
Pros: "Premium economy is a great way to travel"
Cons: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Pros: "Everything was good."
Cons: "There was no problems whatsoever."
Cons: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Pros: "Nothing at all"
Cons: "Seating, more space, luggage delivery"
Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Arriving at my destination, safe, sound and on-time."
Cons: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Pros: "Friendly staff"
Cons: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Cons: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Pros: "Flight to our destination: sat in exit row for extra cost. I was freezing cold and was told no extra blankets. Also staff were rude and unhelpful telling us to remove all things from the floor for take off and landing ( which i accept is the policy) but since we had nowhere to put them except on our laps (she’s, books, sweaters pocket book) as there is no seat in front for an exit row to put under. The staff member kept saying “up, up” motioning with her hand, but made no offer to assist us in finding overhead space. Upon our return flight, our pre booked exit row seats were switched on us right before boarding in a rude and matter of fact wayand my husband and I were separated one on either side of the aircraft. When we queried this, we were told it would be up to us to switch with the person sitting next to us. Overall very disappointing. I would not fly Iberia again."
Cons: "See above"
Cons: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Pros: "Nothing stands out."
Cons: "The seats are cramped, no leg room. The passenger in front of me reclined her seat and spent the majority of the flight in my lap. The temperature on the plane was hot. if you're in an aisle seat you might feel the air conditioner but not if you're in the center of the row. There are not air vents above the seats. This was a long flight to be miserable."
Pros: "The boarding process was excellent and efficient. I liked it."
Cons: "There was no free food and no entertainment. That was very disappointing."
Pros: "New plne, service from American Airlines was good news friendly."
Pros: "On time or early"
Cons: "Cramped quartrrs, plastic food."
Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Pros: "Entertainment package consisting of up-to-date TV shows/ series and movies that have recently been released. The time passed by faster than expected with this. The meal plan was better than some restaurants. With Meatballs being the main course followed by rice & veggies and finished with the sugar cake."
Cons: "Having the seat by the bathroom. Even though passengers were instructed not to form a line, they did and were encroaching in my personal space for the majority of the flight. Though this is not an airline issue, it did effect the comfort of the 4.6hr flight."
Pros: "Excellent meal in premium economy. As good as business class on other airlines"
Cons: "Boarding process is excrutiating"
Pros: "Smoothest flight ever"
Cons: "No beverage of any sort offered"
Pros: "I enjoyed the food and entertainment"
Cons: "We were delayed so I had to run to my connecting flight. Got on, bags stayed in Madrid."
Pros: "Crew was nice."
Cons: "We had paid for reserved seats. When we got to the gate they were not there. Got bad seats to fly six hours. Left an item on the plane. No help tracking it down. No one would give us a phone number or how to go about locating it."
Pros: "Pleasant crew"
Cons: "I think they should offer complementary water"
Pros: "Good selection of entertainment and crew was very nice."
Cons: "We had to sit on the plane for almost an hour because our gate wasn't ready."
Cons: "Lost luggage, hot plane, charged for water"
Pros: "Movies were good, seats were OK"
Cons: "Paying $85 for a 2nd bag"
Pros: "Attention was very goog and polite"
Pros: "Commuter flight. Got me where I needed to go."
Cons: "Small plane, no leg room, very little carry-on space. All I had is a small backpack and I almost did have a place to put it."
Pros: "Flight time and efficiency was fine."
Cons: "BA doesn't give food. Must purchase... No problem!! BA doesn't accept USA or China CC or debit. I was starving! After using on earlier flight, I knew I could use Apple Pay. Old, dumb, inconsiderate, rude flight attendant wouldn't even attempt trying alternative payment. She humiliated me. I was uncomfortable, embarrassed, hungry, and furious the entire flight. Never ever again! British Airways is incompetent!"
Pros: "I had the next seat empty next to the window so I can sleep more comfortably. The entertainment selection was wonderful."
Cons: "The air conditioning was too cold. I was sneezing the whole trip."
Pros: "I felt rushed when eating. There was not enough time to eat when they were coming to offer more bread and coffee. They were in a hurry to pick up. Food was short"
Pros: "Crew was friendly and service was great. Food good and had a great selection of movies. Thanks."
Pros: "The attendants/crew were kind and efficient"
Cons: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Pros: "Nothing about my flight was pleasant because of the inconvinience the've put us through"
Cons: "The people from Iberia told us to pay what we had to pay and that they'll give us our money back when we return. They payed me only for the taxi but for anything else. I lost more money than I was expecting and the people returnung the miney back to its clients were so disrespectful I really donmt want to use Iberia again."
Pros: "On time experience."
Cons: "Tight quarters, I'm 6'2". No free coffee options."
Pros: "Great selection of movies and the food wasn't too bad."
Cons: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."
Cons: "When I got on the plane there was urine on my seat and no one told me before I sat down. DISGUSTING"
Cons: "had a booked flight from madrid to gatwick, london and connection the next day at 11 am to Tampa US. We were at the airport at 1500. Flight was supposed to board at 1820 and leave at 1850. When checking the board, the flight's boarding was anticipated to 1810. We were at the gate at 1815 and there was an electronic sign signaling "boarding". However there was no personal, no line of waiting passengers and no plane. Upon checking we were told that the plane had already left. (this was at 1828). The only way to make our connection in london was a flight to Heathrow later with BA. Then we had to get a taxi to get to gatwick. Will never fly Iberia again."
Pros: "Got to my destination"
Cons: "Many passengers luggage and mine did not arrive. Had to wait over 8 hours to recieve it."
Pros: "Cres was great and the food"
Cons: "Flight was 4:30 hour late"
Cons: "The aircraft has air condition problem and they whole flight was extremely HOT!!!! Cabin crew paid very little attention to this until we were 4 hours into the flight and basically said there is nothing I can do. I call for the head of the cabin crew and she took 2 hours to come talk to me. I had to wait for here to come out from her flight nap in the crew quarters."
Pros: "The crew was nice."
Cons: "The food was inedible, and there was no individualized in-flight entertainment, which usually comes standard on international flights now."
Pros: "Nothing at all."
Pros: "Everything with the exception of not having timely arrival status updates"
Cons: "The arrival time was over and hour later. The captain did not update the passengers not even once why we were flying in circles over Chicago before landing"
Pros: "Food, Entertainment and Beverages were good. Attendants superior."
Cons: "Seating space in cabin was very cramped. When seats reclined, I had 2 inches from nose to seat. Could not pick seats in advance without a large fee. Unacceptable!"
Cons: "No problems"
Pros: "On time"
Cons: "Seats hard and uncomfortable. Dinner was terrible. Breakfast ok. Staff somewhat rude"
Cons: "Wine was an extra cost. It was NOT on the flight to Heathrow. Wine would have made the LONG flight from Heathrow London to Raleigh, NC a little nicer!"
Cabin staff provide great service.
The whole checkin process was a diseaster! We were flying with Vueling! We had checked in on the app but still had to checkin at the desks with our 10kg hand luggage! The queue for this was 2.5 hours long, with no social distancing in the pandemic (Covid19). When we finally got to the top of the queue, our flight was closing also another queue was opened up! But if we left the queue we were in we would have ended up at the back of a different queue! This seemed pointless to be honest! What could have been done is a bag drop section of the checkin process (Like Ryanair has) it’s much more streamlined and quicker! After all this drama, we only had 15mins to make it through security snd passport control to make the flight on time! It was very stressful and very hot! I was so thirsty that I needed to buy a bottle of water at the boarding gate (to my surprise this small bottle of water was €5- a total rip off! After boarding (which was ok) we were looking forward to a nice cup of coffee on the flight as we usually do! It took the crew nearly 1.5 hours into the flight to get to our seats to serve us! The coffee was dreadful (a hotel type sachet of instant coffee costing €2.60) and a heart burn inducing Turkey, ham and cheese toastie (costing €5.50)! The horrified by the quality! Ryanair is definitely better on food quality, check-in and boarding experience and service, that’s saying something! The flight itself was grand (although lacking interaction from the pilot- which is always nice) it was a smooth flight! When it came to landing it was good but our baggage took nearly 45mins to come out onto the carousel in the terminal! And other delay! Overall I would be giving Vueling perhaps a 2 out of 5 overall! Not impressed!
Cons: "Leg room too small."
Pros: "Nothing! This is the worst airline I have traveled with. Always late and usually by servers hours not just a few minutes late. I mean late when you have to wait for the announnouncement of your flight for hours"
Cons: "Personnel, seats (even in expensive preferential class which I used) boarding, they want to charge you even if you ask for a glass of water. Come on !"
Pros: "It felt like a top airline, fast boarding, great service."
Pros: "The inflight crew was very nice"
Cons: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Cons: "1 hour delay leaving from Berlin plus 1 hour wait for the luggage in Barcelona"
Pros: "Save you money and avoid this airline."
Cons: "Complete overhaul of the company."
Pros: "I got me there and back"
Cons: "Check in was not available and had to fly standby despite having reservation."
Cons: "Late as per Vueling fashion"
Cons: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Cons: "Less delays"
Cons: "My passport was stolen and the airline couldn’t help me at all as far as reimbursement or travel voucher. It was just a tough situation."
Pros: "the plane was not bad, the personal monitor was very advanced."
Cons: "offer at least one meal, offer at least something to drink, a blanket ... in 8 hours of flight ... after hundreds and hundreds of dollars for a ticket. shame."
Cons: "my luggage tags didn't print and wasn't offer in the online kiosk."
Cons: "Offering water to passengers. Vueling intends to charge even for water!!!!!????? Outrageous"
Pros: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Cons: "No food offered for free. No even water offered"
Pros: "The airline was terrific, despite being delayed we really did board and arrive at our destination in quite good time. The Italian stewardesses were absolutely charming and offered their services extensively."
Cons: "Loved that me and my travel conpanion go to sit beside one another, and somehow we’re at the very front of the plane together in seats 1B & 1C Prime location. Overall had a very pleasant experience with Vueling 10/10 would fly with again."
Pros: "The flight itself was good and the boarding staff at Barcelona were excellent in helping us with our autistic daughter, making things smooth for her. Overall pretty good until we got to Manchester, although the flight was delayed by around an hour."
Cons: "Missing suitcase and then nobody available at the missing luggage desk for some time. Had to hunt around for someone to help us. Eventually when found they were helpful and have a useful online system for getting updates. Case not found at time of writing review but sounds hopeful."
Cons: "very easy checkibg, friendly at airport, snd same day reminder"
Pros: "Quick boarding with the baby, very helpful friendly staff"
Pros: "No major problems"
Cons: "Delayed flight"
Cons: "Made us wait for 30 minutes in line to board. After boarding, waited on the tarmac for an HOUR Got to Mallorca and they had lost my luggage despite delays. I paid 190 for an extra bag!"
Cons: "Rude attendant at the gate"
Cons: "Late. Long wait for baggage. Not very friendly crew."
Pros: "Getting off the plane."
Cons: "Everything else. This was the worst plane experience ever. The flight was super super delayed (as were several other Vueling flights) and we stood in the bag drop line for over 2 hours because there was no system and everyone was confused. Then when we finally got through they updated the flight status every 10 min confusing everyone cause the time kept changing and no one knew what was going on. Then they finally posted the gate and we had to run to the other side of the airport and then they delayed the flight again so it was over 3 1/2 hours delayed In the end. Then boarding was a mess and the plane itself was pitiful for how expensive that flight was. This is never going to be a company of choice for me. Definitely a last resort."
Cons: "At the check in gate the man made us pay for the luggage we carried on the plane"
Pros: "Crew was nice and welcoming"
Cons: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Cons: "Had trouble with tickets everywhere and I have no luggage now"
Pros: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Cons: "Late boarding due to some crew late."
Cons: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Pros: "Good cheap no frills price"
Cons: "Having to stand in line for almost one hour to board.Would have been better to let us remian seated instead of calling us so early."
Pros: "I got to my destination"
Cons: "Kiwi overcharged me for my luggage inappropriately"
Pros: "Nothing !!"
Cons: "No snaks, no food, no water and no reclining seats. Vueling wants to sell you everything. Is like going to the mall. My family give you F"
Cons: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Pros: "Nice crew"
Cons: "Unconfortable seats"
Pros: "Quick boarding"
Cons: "very less leg space which doesn't even permit to head down on front tray."
Cons: "seats were awful-- very thin cushioning"
Pros: "Plane was clean and adequate seating"
Cons: "Plane was scheduled to leave at 8:15 and suddenly was changed and we left at 7:45. Flight attendants then forced us to check our small carry on items despite being told they were for a wedding the next day. Subsequently the bags were lost and then found four days earlier. Fortunately, we found our baggage but had to improvise for the wedding. Airport lost and found said that happens all the time with Vuelling and a baggage claim stub should just be discarded as worthless."
Pros: "Flight attendants were nice, and the aircraft was clean."
Cons: "Flat out the worst flying experience I've ever had. The bag checkin processes was a nightmare; I showed up super early to the airport, with more than enough time to check my bag and board without issue. The bag checkin line didn't move for over an hour, and while there were still tons of people waiting to check their bags for flights that were soon departing, most of the counter employees packed up and left. When someone pointed out that we would miss our flights, the attendants said "my shift is over" and walked away. At this point, the line broke and passengers started to cut the line, two people nearly got into a fight, airport security even had to come. My bag was finally checked five minutes before the flight left (!!!!!). I was unsure if I'd make the flight, or if my bag would make it on the aircraft. The worst part is that throughout their incompetent checkin processes, the attendants were all incredibly rude. I am NEVER flying this airline again, even if I have to pay twice as much for my ticket."
Pros: "I didn't take the flight so there was nothing to like"
Cons: "I booked the flight at noon. The flight left at 12:30, so the check-in counter was already closed because it was an international flight. I wanted to make a booking for the 29th, not the 27th... bookings shouldn't be made after the counter has already been closed. British Airways said that they didn't charge my credit card but I just checked it and it was definitely charged."
Pros: "We got to our destination smoothly and a few mins early."
Cons: "The seats and space on the plane were extremely small, there was no space to breath or sit. The seats did not recline back. There were no complementary drinks. The shuttle to the flight had way too many people. We had to print our boarding passes before checking in or we would be charged 15 Euros."
Pros: "Professional crew. Good airplane. 1stars for food/entertainment since not applicable an option (I had neither) Good image-good feeling"
Cons: "Seating cramped for longer legged folk"
Pros: "clean aircraft. smiling smart and friendly staff. on time departure. ultra quick bag retrieval. would highly reccomend"