>>>>163 can.dollars I us to pay for have a long space for my legs. Why? I have a sciatic nerv difficulties. What i use to received? A one ad hock sead bicause they ,,Lufthansa,, took a different playn. No money return No sorry They dont care NO MORE AUSTRALIAN AERLINE NO MORE LUFTHANSA NO MORE KAYAK A Kayak is catches peple at alower price and after asking you at airporte for 75 doll for a bagage
You get what you pay for. Beware 747/8 entertainment interface ...the touch screens are rubbish.
Smooth flight, pleasant crew, food was ok, our seat didn’t have a throw up bag when we needed one.
Transit in Munich airport was terrible, staff is rude! Sitting on row 53 was bad the food was not enough.
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Pros: "Crew was professional. Food service good."
Cons: "Leg room. US domestic flights have more legroom than this transcontinental flight. Seats recline into your face, knees bump seat in front of you and some kind of equipment box took the space In front of me for my leg. I had to use the leg room of the passenger next to me to put my foot down."
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "The movies"
Cons: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."
Cons: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Pros: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Cons: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "Flight on time, good service, helpful staff"
Pros: "The temperature was moderate, not as cold as ususl. Stewards were very nice."
Cons: "Our seats were at the very back and the flight was quite bumpy at times. It left a bit late due to passengers not showing up and having to remove luggage. They wouldn't allow my husband to use his backpack as a personal item he had to count it as a carryon despite others having more carryon items."
Pros: "friendly service"
Cons: "no head support"
Pros: "Nice to be on a full service airline for once"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Cons: "Movie selection was lacking, stewardess on one leg of the trip was hard to understand"
Pros: "On time-well organized!"
Pros: "Food is better than other airlines, keep it up!"
Cons: "breakfast was just a muffin. used to be a real breakfast with bread, butter etc. would be nice to bring that back"
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Pros: "You can't beat the German's at efficiency. Awesome!"
Cons: "Houston isn't their hub and I have to put up with United."
Pros: "Food and service"
Pros: "Crew were all super polite and friendly"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "Lufthansa was great . It was just that the weather did not cooperate in Boston."
Pros: "The flight staff was excellent!"
Pros: "Nothing. Flight never happened."
Cons: "Lufthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound. I AM OUT SIX HUNDRED DOLLARS BECAUSE I HAD TO PURCHASE A TICKET UPGRADE TO GET HOME. RIDICULOUS. I MIGHT SUE."
Pros: "The boarding was pretty quick, the crew was friendly and efficient, they were great. Food was good. Good amount of space in economy. I loved the whole experience. I would definitely recommend flying with them."
Pros: "Food & Entertainment were OK"
Cons: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."
Pros: "Every trip i took was the same. Just wonderful. They even gave me a free pen to fill out my paperwork."
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "Plane was quite new with fairly comfortable seats. Great individual screens and entertainment. Food was good. Staff was very friendly. I would fly with Lufthansa again."
Cons: "We might try for the direct flight next time (if it is available). Connecting in the Munich hub added a lot of time and some back and forth flying. I wish our Lufthansa flight back was also with lufthansa rather than United. United SUCKS in comparison. United needs to improve their game and their planes and their service."
Cons: "Delayed - but made up for later!"
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Pros: "The flight was delayed due to the need to replace an engine part, but the crew kept us well informed. Despite taking off nearly an hour and half late, we were only about 45 minutes late in arriving. What was so great about this flight was that it was NOT full. I had an entire row to myself so I could stretch out and sleep. If I was in a regular coach seat, I would not have been comfortable for the entire trip. The crew was pleasant and helpful."
Cons: "The food is pretty mediocre."
Cons: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Cons: "Boarding system was chaotic. Not enough space for all people, so many had to stand near the boarding area, which meant those who were called to board had to push through many people. The chaos meant that is added stress to personnel trying to board people in a calm and effective manner and had to shout loud to get the right people to board at the right time. Just an overall unpleasant experience. I was glad when I finally got on the plane"
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Pros: "Excellent service newer plane check in was a breez entertainment on plane was some of the best we have seen in a long time overall a 5 star experience."
Cons: "This flight had a lactose free meal but not gluten free."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "After a cramped flight to Munich getting on this plane was a pleasure - I had space for my legs! And my personal belongings! The flight was smooth and very quick. And the most impressive - the service. Hands down the most delightful crew ever."
Cons: "Wonderful service in Premium."
Pros: "Good food choices well prepared(even roll& breakfast croissant were excellent) An outstanding premium economy experience n stark contrast to Air France and other NA Carriers. Good wine list great service. Nice service touches like linen for table tops"
Cons: "Amenities on Asian carriers are more"
Cons: "Need to use your own device for entertainment, no screens in flight."
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"
Pros: "Crew was nice. Hard landing,cramped seats"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Cons: "Bathroom had no light Seats hard and uncomfortable Did not offer any entertainment rental like Air Canada"
Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."
Cons: "Seats too narrow."
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Pros: "Great crew. Excellent flight and we were even early arriving!!"
Cons: "Could not recline seat in row 30"
Pros: "westjet is the only way to go."
Cons: "Poor service before boarding."
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Pros: "Pretzels, Biscott cookies still passed out along w free beverages. Free Entertainment on westjet wifi good too!!"
Pros: "Boarding etc was all fine."
Cons: "Flight crew was rude"
Pros: "Excellent crew and customer service"
Cons: "The flight was 40 minutes late and boarding took 40 minutes."
Cons: "No sink in the bathroom...gross. Also, very very small seats."
Pros: "Friendly service. On time"
Cons: "Not a direct flight"
Pros: "On time. Efficient. No frills but perfectly fine!"
Cons: "Economy too cramped."
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Cons: "So there was a problem with the aircraft. Some cargo nett8ng was broken so they had to move the baggage from the rear to the front hold. The pilot can on to inform us of what was happening, assuring us that our baggage would arrive with the flight. B7t not surprisingly they lied and about 30 ppl didn't get their luggage. It never made it on the flight and won't be until the following morning. So I have no clothes. No jacket for sub zero temperatures. It would great if they could at least tell us that there will be a problem. Not lie I'm not impressed. I'll do my best not to fly westjet again."
Pros: "Crew were amazing"
Cons: "Loading was an absolute disaster, never seen it so slow before"
Pros: "very nice staff. comfortable seats"
Cons: "no ice for drinks. would have preferred in flight entertainment on seat backs"
Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."
Pros: "No comments"
Cons: "Staff was rude and lazy."
Pros: "The people, the timeliness, the attitudes - all were great!"
Cons: "The choice of snacks could be more healthy - veggie cup and hummous maybe!"
Pros: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Cons: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."
Pros: "We are still going"
Cons: "Changes, changes, changes and delayed one day"
Cons: "The entire flight's baggage never were received. The stewardess even promised that all bags would be received within 20 min. We waited 1 hour until we went to go talk to someone to inquire about the delay. They opened up a baggage claim, but the claim status only ever says open or closed, which says nothing about the status of the bag."
Pros: "On time"
Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."
Pros: "I like that it wasn't a huge plane"
Cons: "Pre-ordered meals are costlier than those purchased on board. The crew explains it by saying that they give some extra food just before landing, in lieu of that but what they give is too meagre and its not the customers choice."
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."
Pros: "The staff was nice, they were very professional, efficient, and friendly, The seats were comfortable the plane was clean."
Cons: "Some of the announcements were a bit fuzzy."
Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Really a nice meal and good service"
Pros: "Seat 5A was great"
Pros: "Boarding was very smooth crew was very pleasant and helpful"
Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "Crew friendly.Flight arrived early.Boarding was smooth."
Cons: "Seats not comfortable."
Cons: "Seats are small, tight and don’t recline much."
Cons: "For our delay with no information"
Pros: "Same as first flight."
Pros: "Movie selection, drinks"
Cons: "Kayak/JustFly charged us a fee to pre-select our seats which was appealing traveling with a baby. However, upon checking in, we found that the seats were not reserved and the fee was a marketing ploy. The airline attempted to separate our family of 3, but luckily it was not a full flight and we were able to sit together with no help from Kayak, JustFly, British Airways, or American. Kayak/JustFly made the experience of traveling overseas with a baby more challenging than it otherwise would have been which is a terrible way to conduct business. We will never be using these services again and will tell family and friends to do the same."
Pros: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Cons: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Pros: "On time flights, friendly crew"
Pros: "I felt very motion sick and was flying by myself, the flight attendants comforted me and made sure I was taken care of properly."
Pros: "We had a really nice, friendly and fun male flight attendant."
Cons: "Too tight, seat was uncomfortable, food was bland"
Pros: "The crew was fantastic. Enjoyed the Free movie options."
Pros: "There was a lot to see"
Cons: "The screens were severely delayed and frustrating."
Cons: "3 hour delay. Old plane."
Pros: "Staff extremely friendly and helpful"
Cons: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."
Pros: "Once we got on the plane, everything was pretty standard"
Cons: "Flight was delayed 5 hours."
Pros: "Flight was direct and on time."
Cons: "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
Pros: "Nothing whatsoever"
Cons: "I was confused by the Brot"
Cons: "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"
Cons: "Old plane with no plug-ins and outdated media."
Pros: "The food was good and the flight attendants were great."
Cons: "No personal entertainment, just the old TVS every 6-8 rows."
Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."
Cons: "food options, departure delay"
Pros: "finally made it to our destination"
Cons: "our flight was delayed 3 hours, they finally changed planes, and the one we took for a trans-Atlantic flight was cramped, poor service on the plane, all-in-all an uncomfortable flight - I've had much better on other carriers, and won't be likely to use American Airlines again :("
Pros: "It got me there."
Cons: "Flight was delayed 3 hours and switched gates 3 times. I'm pretty sure they swapped planes as there wasn't any in flight entertainment. Flight overall was fine but unhappy with service and updates at airport."
Pros: "Food and "free" drinkscomfort of seats overall"
Cons: "Comfort of seats in which to sleep"
Cons: "7 hour flights must have good entertainment facilities like individual screen wherein you can choose your own. I don't normally get a good sleep on planes so a good entertainment is a must for me..."
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Pros: "Very smooth flight with excellent crew!"
Cons: "There were no individual monitors at the seats."
Pros: "Free alcoholic beverages"
Cons: "Check in was ridiculous, one enormous line for all the "one world" airlines. Which although we booked Finnair, the flight was with American Airlines. Then at check in we weren't given the seats we chose when we booked the flight, actually we weren't given seats at all until the flight was boarding. And although half the flight had not been assigned seats the boarding agent had an attitude that I wanted to get my seat assigned. The airplane was circa 1992, there was a box tv in the aisle every few rows. We flew NY to San Juan PR in July and had personal entertainment on a 3-hour flight, but not ona 6-hour trans-Atlantic. Then there was a problem with the fuel tanks and apparently it was right in the middle of shift change, so one shift went home and the captain didn't know what was going on. "I'm embarrased" he said and we sat on the ground for almost 2 hours. The crew were great, the dinner was fine but yogurt and a weird muffin top is not ok. The best part of the whole flight was a free jack & ginger ale. Based on this experience alone I wouldn't fly with Finnair again. Our trip was for a wedding and most everyone else flew Air Lingus and had a flawless experience, poor choice on our part!"
Pros: "The seats were comfortable and entertainment great"
Cons: "No complaints!"
Pros: "Seating way too tight"
Pros: "A typical American Airlines flight these days. Easy boarding. Very friendly flight crew. Cafeteria food. Left a little late and arrived on time."
Cons: "Squished in seats. No legroom. The usual. (Everyone understands)"
Cons: "The plane had no TV in front of the seat for a international flight, the space was tiny as well. I could never recommend this to anyone else."
Pros: "Crew were very nice and efficient"
Pros: "On time departure and arrival. Flight attendants were efficient and pleasant."
Cons: "No complaints!"
Pros: "nice crew"
Cons: "no entertainment system. Even their in flight radio got messed up. seats were uncomfortable."
Cons: "When we arrived to Chicago we discovered that the airline had tried to "fix" out connecting flight and in the process I was accidentally removed from the same flight as my husband and we were both forced to take detours through London since we had missed our direct flight. Our checked baggage was lost for 2 days. The London airport has more strict rules for carry-on bags and liquids so much of our items were confiscated and the worst part of all was being told at the gate in Chicago that they didn't know why I was removed from the flight but that I would not be allowed to board because they couldn't reach anyone at the American Airlines desk. We pleaded for help for over an hour and were basically asked to sit down and be ignored. I was sobbing when my husband and I were separated and we were worried we might not find eachother in London or in our final destination of Dublin since we had no cell service."
Pros: "The initial price. Difficult flight."
Cons: "I did not get what I paid for and check in took two hours to figure out. I bought tickets on Kayak through Justfly.com for a Finnair flight and added an American Airlines (affiliate) frequent flyer number.and reserved my seats early.as I usually do and everything was confirmed by Justfly.com. No problems, right? I did not receive a check in notification. I used the Finnair trip number on my email but it said there was no flight found. I could not initially get hold of Just fly.com. when I did, they said I had to check in through American Airlines. That didn't work initially either. After getting a new trip number I was able to check in but our seats were changed and it was a red eye. When trying to get seats I noticed there are very few seats left. The seats I had selected were now open and would coat another $120 plus. I couldn't even get those. We wound up with some exit seats which seemed fine until my wife couldn't recline her seat. It was uncomfortable for both of us because she had to use my legs to prop hers onto. Im still on vacation so I haven't contacted American for a refund yet."
Pros: "The flight was delayed 5 hours. We were late for our tour in Ireland!"
Pros: "Good value"
Cons: "Poor food quality"
Cons: "The food.... But you already know that, don't you."
Pros: "The emergency exit row had decent legroom and I was comped my beer."
Cons: "Perhaps it was my own fault, but I kept getting errors trying to check in online at the Finnair website. I was there because up until I tried to check in at JFK, I was 100% sure I booked a Finnair flight, because that's what Kayak told me. I was pretty pissed off when I found out that SURPRISE I was really flying on American Airlines, pretty much the most boring airline on the planet. When I checked in, I was still unable to get a seat assignment, not until I got to the gate where I had to wait 20 minutes for an agent to show up and sort things out. They finally put me in an emergency exit row, in an extremely uncomfortable non-recline seat (I know, regulations). The flight was also an hour late taking off (I know, not AA's fault), which did not help the experience. Will be more careful next time booking on Kayak."
Pros: "Food, entertainment and free checked bag. Can ask for more!"
Pros: "Food, blanket & pillow,"
Cons: "Most of the video screens did not work. Long flight with no entertainment!"
It was good. No delays etc.
Flight was cancelled as soon as I landed in the airport. Had to scramble to find another flight home.
Air Canada has really gone the extra mile to start winning customers back. The cost of the flight (using Aeroplan points and eUpgrades) was by far the winning ticket. However, everything about the flight was smooth. There was a 30-minute delay departing Calgary but we made that up in actual flight time. The flight attendants couldn't have been more helpful. A wonderful experience!
Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Pros: "Food and crew excellent."
Cons: "Boarding process delayed as groups 3-6 all lined up together. No air at seats"
Cons: "Power outlet didn’t work in 34G so couldn’t get work done."
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "The 1.5 hours they turned the lights down and stopped the crew from going constantly up and down the aisle."
Cons: "We were traveling from 11 pm local time to 10:30 am local. However they kept all the lights on for nearly the whole flight. In addition, the crew was constantly going up and down the aisle with food or beverages. It made sleep impossible. To make matters worse I’m allergic to dairy and I tried to prebook an appropriate meal but couldn’t and everything had cheese."
Pros: "Customer service crew sorting us out on new flights had patience of saints"
Cons: "Did not make flight, gate crew rude and did not give information."
Pros: "Very little I'm afraid."
Cons: "A lot ohe seats are faulty the entertainment system barely works, mine didn't and even if it did the headphone jack was broken! The cabin is more than grubby, it is dirty with torn fabric and faded writing on dirty plastic. I skipped the meal on the return flights as the outbound were the worst I have ever had! In all honesty I'm not a fussy traveller and never write reviews but Air Canada was so bad I thought it might be useful info for someone."
Pros: "The plain was not full and my section at the back was quite empty so I had seats to my self and was able to lay down. The plane had been recently refurbished and everything was clean and new."
Cons: "Very rushed boarding, this happened last time too. They called for my section to board and I immediately got into line. They made two more call where the staff sounded quite annoyed. "We're still missing passengers" " If you are in section 3 you need to come to the gate right away" he made the second call when there was one person infront of me in the line. Like everyone was in line we just hadn't been processed yet. I don't know why we need to be rushed onto the plane by impatient staff. My entertainment device stopped working in the middle of a movie and didn't work for the rest of the flight."
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Cons: "seat pitch pretty tight."
Pros: "The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job."
Pros: "Easy flight to Dublin."
Cons: "Boarding could be better organized - staff should make sur only the people in the zones called are in line. Not everyone from all zones. The zones 3-5 line isn't helpful. They should change it to "boarding" and indicate only thsoe called to board should be there. Otherwise, they need separate lines for EACH Zone."
Pros: "Not much of anything"
Cons: "Lack of in-flight entertainment, uncomfortable seating"
Pros: "The staff"
Cons: "No TV monitors and food was bad"
Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Pros: "Short flight"
Cons: "Cramped seating"
Cons: "Was surprised not to have screens in the seats to watch movies on an international flight."
Pros: "It is convenient to take Air Canada from our town and connct in Toronto."
Cons: "The staff are barely polite and do not really care about the passengers. No smiles, Not friendly or welcoming. We trwveled in US last month.. What a difference in attitude. The food was awful, bordering in inedible. (example salad was cold canned corn with shreds of cabbage and no dressing.) Breqkfast was a piece of bread with choice of orange or tomato juice. No tea or coffee. They lost one of our bags, no apology and another company handled the search and return. No reason given to leave it behind. baggage and carry on rules are complex and complicated, and you never know when they will decide to enforce them and penalize you. If you can get there any other way don't go Air Canada."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Pros: "The crew was so good and friendly. I had an overnight flight and so having a considerate crew is so important. The comfortability was decent for being a plane and long distance."
Cons: "It was a 6.5 hour flight and there was no entertainment. Every additional amenty cost extra."
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Pros: "I liked the streaming entertainment I enjoyed the friendliness of the crew I was pleased with the Canada air app allowing check-in and tracking of flight"
Cons: "The comfortability of the flight was poor. Both my wife and I were too uncomfortable to be able to sleep on out more than 9 hour flight. Leg room bad, seats uncomfortable."
Pros: "I liked that the flight was not completely full. we had a hard touchdown"
Cons: "1. These days, I have come to expect a complimentary in-flight entertainment system on international flights. This flight had nothing whatsoever. This is ok, but the customer should be warned when making the flight reservation so they can choose whether to bring an ipad along. 2. Food and service were not as good as a recent Air Canada return trip from Roma to Vancouver which had a first rate crew, food, and complimentary beer. 3. The plane was much older than the recent return trip I had and the air was much more dry."
Pros: "Very fast flight"
Cons: "In flight Audio didn't work"
Pros: "The only thing I liked about my flight to Dublin was the fact that we arrived in the correct city."
Cons: "Once again I found the air Canada staff unaccommodating, un-attentive and basically indifferent to the aircraft's guest. In addition I tried 4 electrical outlets on the aircraft before finding one that worked and the reading lights never did work. I would never recommend this airline."
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "Safe and efficient."
Cons: "Poor seat room. Food quality mediocre."
Cons: "The fact there was no entertainment system available for a 6hr international flight is a crime. Apparently there is some sort of app you need to download on a mobile device or computer BEFORE the flight, Would have made a huge difference knowing that."
Cons: "There were no screens to watch anything on for a flight across the Atlantic. And we were told once we boarded that we needed to download the aircanada app in order to get content. Well by that time I didn't have free wifi and couldn't download the app. Very frustrating. I would suggest announcing this before people board the flight."
Pros: "Got to spread out onto two seats since flight was not crowded."
Cons: "Food options. No inflight seat with entertainment screen."
Cons: "I am 5' tall and there was no leg room for me."
Pros: "Great flight crew, fairly comfortable seats. Made a 10-hour flight pretty bearable."
Pros: "Great crew. Gracious and helpful."
Cons: "Kayak was a nightmare to work with."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Pros: "The flight crew were nice and friendly, though they weren't very on top of trash pickup, but they were chipper and that's always better than grumpy crew that are super-efficient. Also, our luggage made it with us despite a tight connection."
Cons: "53 minute hold time to call center (before my call was even answered) to order vegetarian meals for flight (the day before flight) -wish that could be done online, vegetarian meal request not transferred to new flight after we missed our initial flight due to first flight delay, lights not working properly for half of flight (sleeping child under spotlight), the pasta dish, collecting garbage in my seat throughout flight (particularly after meal service), cramped seating, lack of entertainment, and they are now charging for alcoholic beverages on international flights. I'm not a big drinker, but I still enjoyed that perk."
Cons: "Had to use your own electronic device. Did not know that you had too download an app prior to boarding. No personal control over cooling/heating. Never fly Air Canada Rouge in the future"
Pros: "Toronto is a lovely airport, and it's a short hop to Europe from there, which is why Air Canada Rouge is ok for the trip. It's important to remember that their no frills approach means no TVs. Sleep or plan accordingly."
Pros: "Again the crew was enjoyable and the timliness of the flight and the boarding process was great. Also I appreciated the blanket and pillow given for the flight"
Cons: "There was no entertainment for this 6.5 hour flight, I was very disappointed with that."
Pros: "Flight crew was nice"
Cons: "Where do I start. Plane was very late taking off but the biggest thing was that I paid extra for a premium seat and I think it was worse then any regular seat. Waste of money!! Now the food. It sucked and there wasn't much of it. Dinner was at best skimpy and " breakfast" was a piece of some kind of cake. That was it!"
Pros: "Food tasted good"
Cons: "How close together the seats were."
Pros: "That we made it there reasonably on time."
Cons: "Old plane, no entertainment unless you knew to get their app, before getting on the plane, limited leg room, bad food, no drinks on an int'l flight. Too bad it was the same price others charge."
Pros: "Smooth boarding, friendly crew, pillow and blanket both serviceable. Food was a little better than I expected for economy."
Cons: "Baggage handling ripped handle clean off new suitcase, both ends. Delays in departures from Dublin led to us using stairs off of plane on tarmac. Entertainment mostly dependent on app you can't download on plane if you're using wi-fi."