Cons: "Paid over 300$ and got no screen at all, no movies, no bending headrest. This airline is bad quality and overpriced"
Pros: "Check in and crew were pleasant"
Cons: "The plane was too small for such a long flight Very uncomfortable"
Cons: "Flight was delayed"
Pros: "I find airline seats to be getting smaller, even though I have lost 5% of my mass. Perhaps it is my age. My chair at home is a prototype airline seat, designed by a Scandinavian."
Cons: "Entertainment on airlines is "meh" at best, but I prefer old movies. So I bring a book. Then the airline comes up with novel locations for the light switch. Airlines should remember that travelers have just had the "TSA experience.""
Cons: "We were delayed not once, not twice, but 3 times. Changed our gate 3 times. They changed planes twice. Then, only one agent at the gate to do everything!! I will not fly United again unless I have to!!"
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "Have delay and cancel my flight to dca"
Pros: "Short and sweet"
Cons: "Delayed due to ice"
Cons: "Need more legroom and luggage space. Long flight is painful"
Pros: "The gate agent was helpful getting travelers with an infant seats together since we weren’t given the option to select seats ahead of time. That is my only positive comment about this whole travel experience."
Cons: "Most everything. The food was horrible and service terrible. One flight attendant was especially rude. I will not fly united again if it can be helped. Such a bad experience never again."
Pros: "The inflight entertainment system was excellent."
Cons: "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."
Cons: "Three hours delay when all aboard already due to “technical difficulties” and then we had to change plane. The whole entertainment system did not work. No apology or explanation."
Pros: "Great customer service"
Cons: "Was charged $150 for a lap child traveling from us to Mexico. Did not expect this since we called prior to the flight To ask of any fees."
Pros: "In flight "included wifi" is a joke. Spent 20 minutes trying to connect and the rest of the flight trying to load the "entertainment" page. Doesn't matter if you have the app, same thing happens. You're better off downloading whatever you'd like to consume prior to take off!"
Cons: "Wifi connection, pretzels, tiny beverage cups"
Pros: "The boardong process was well organized and we arrived earlier than expected."
Cons: "No complaints"
Pros: "Customer svc was able assist us so we can all sit together since our original seats we were all separate."
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Pros: "Enjoyed watching DIRECTV and sleeping"
Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"
Pros: "Everyone was friendly"
Cons: "A fight attendant accidentally spilled a drink down my back. To compensate, she offered me an alcoholic drink. I can't drink alcohol. I asked if I could move to another seat that was dry and she said I'd have to pay $130."
Pros: "Great service and fed well!!"
Cons: "4 hour delay but they did give me 5,000 miles. And I think the main problem with the delay was the airports problem of not having parts."
Pros: "Great stewardess"
Cons: "Entirely too hot in the plane"
Pros: "Leg room paid extra for economy plus"
Cons: "Paid extra for economy plus, my seat didnt recline"
Pros: "It was a regularly good flight, as comfortable as a long flight can be, and I thought the food was pretty good for 'airline food'. Tasty."
Cons: "My ear bud jack happened to not work. No biggie."
Cons: "All good"
Cons: "My flight to Pittsburgh was cancelled and NO attempt to rebook was made by united. No compensation. I had to fly to Cleveland and rent a car for $150 and drive to Pittsburgh. United refused to pay for my rental car. Terrible experience."
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."
Pros: "I loved the Direct TV access and my flight attendant was lovely."
Cons: "I don't like flying, but this was almost without any anxiety"
Cons: "Delayed and got downgraded"
Cons: "Seat was very uncomfortable and window was tight on the shoulders."
Pros: "The ONLY thing i liked about this flight is one flight attended that was trying really hard to find me something to eat."
Cons: "I booked a Lufthansa flight with a window seat. For some reason when i got to frankfurt i was told i was moved to a united flight. There is a reason i NEVER fly united. One, they moved me from a window seat to a middle seat, i changed the dates of my flight to make sure i was not going to seat in the middle for 9.5 hours. They also moved me to the very back row of the plane. The gate was a mess as one flight attendant was tyring to do an additional "security check" which included asking where are my suitcases that were already checked in as i am at the gate. This security check made a mess, flight attendant were pulling people n and out of line. Messy. When we got on the plane, maintenance=ce staff was still working on it. This made boarding slow, and we ad to wait for them to finish drilling before we could leave. I sit down in my little middle sardine box (another reason i dont fly united - leg room) to find out that by the time they got to the very back row they ran out of food. So a very nice lady was trying to find me something to eat which was very nice but shouldn't have happened. In general dirty bathrooms, crabby staff, shitty plane and a pilot that cannot handle bad weather. Bags took almost 40 minutes to get out when we got to American custom. NEVER FLY UNITED"
Pros: "Boarding went smoothly as did the disembarking. Plane landed earlier than scheduled"
Cons: "Not enough leg room in economy"
Pros: "It was on time and the staff was very friendly."
Cons: "I sat at the very back. :-("
Pros: "The food was tasty for airline food."
Cons: "The tv on the headrest didn't work."
Pros: "crew ok"
Cons: "two delays caused anguish no info on connecting flight on board plane couldn't access entertainment without additional software arrived ewr late would almost ;miss boarding after running from gate 82 to 114 to find the flight was late," waiting for a plane." could not get accurate departure info. (people were waiting to pick us up) arrived at bdl just before midnight two bad flights not good at all"
Pros: "Flight left on time playing was comfortable flight attendants work smoothly through the plane it's a short flight and very pleasant both ways"
Cons: "Change of flight time by only nine minutes later we did however taxi out onto the tarmac and sit for an hour almost but that was also not unpleasant headphones were given out to watch the in seat tv screens plane was Cool seats were comfortable snacks were handed out and before you know it we were in the air and home As far as I know none of this delay had anything to do with united airlines"
Cons: "same thing, just the ability to plug in headphones."
Cons: "Both flights were late !!!!"
Pros: "The flight was very smooth and the crew was friendly."
Cons: "Checking in at Zurich airport was a long nightmare especially using the terminals to get boarding passes (there were three, one was broken, and other people had such a hard time using those two that there was a massive queue and I worried I would be late!). Other than that it was very lovely"
Pros: "direct flight from SFO to Pasco"
Cons: "Changed the flight schedule"
Pros: "The flight was short 102 people so the attendants were very attentive."
Cons: "A seat with more cushion would be nice for an 8 hour flight."
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Pros: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."
Cons: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."
Pros: "Flight staff were friendly and accomodating going to destination"
Cons: "Computer system down at check in on return flight but staff at shannon did great job on checking in manually earphones outlet in seat did not work making return flight very long with no entertainment staff were ok"
Pros: "The price was fairly cheap. Now I know why."
Cons: "The flight was delayed multiple times, each while we were sitting on the runway. The let us know the pilot before had made it known it would need maintenance. They still boarded us and we sat on the hot plane sweating for two hours in a crammed tiny seat."
Cons: "Never want to fly into newark again. Wrong baggage claim 5 advertised and waited till last bags picked up b4 being told oh we made a mistake and its carousel 7. And if the end of the trip wasn't bad enough the beginning was a nightmare at newark with getting there and the security/tsa..Nobody wants to do their job just pass the buck and make it more chaotic. No wonder there were lines wrapping around terminal 3/4 times. I know this is not directly related to airline but since u insist on flying out of newark it is indirectly. They say la guardia is third world well then newark is fourth/fifth world. Chaos absolute chaos. Please god i will never have to fly united /Lufthansa out of newark again."
Cons: "Worst plane I've ever flown on, so uncomfortable!"
Pros: "Nice crew and helpful check in person."
Cons: "We waited outside in the heat for 35 minutes. Insane! How is that a “priority” experience?! We were all drenched in sweat before take off?! Horrible!"
Cons: "AC needs to be on as the cabin was extremely warm on entering"
Cons: "On time scedules"
Pros: "Quick flight, low cost."
Cons: "Didn’t follow the rules with the checked bag as was unclear. No problem, but staff member aggressively explaining over and over when understood the first time. Would rather have just been charged than getting and ear bashing. Staff were main problem, not particularly friendly. Fault with plane?"
Pros: "It was on time"
Cons: "No back steps when landed To long to disembark"
Pros: "I got an email from Kayak letting me know that my flight was delayed from Shannon to Stansted I received the email at approx 23:00 the night before the 07:00 morning flight The email told me the flight was 3&1/2 hrs late Ryanair let me know at 0750 on the day 10 mins before take off A joke So thank god for kayak what an app Brilliant keep up the good work 3rd Jan 2019 flight FR102"
Cons: "Ryanair would have let me stand around for 3 1/2 hours Then told of the flight problem Thanks Kayak"
Pros: "Direct connection"
Cons: "A 5 hour Ryanair flight is a terrible thing... Delayed 35 mins, kept the cabin lights on and sold fags for the whole flight, even though we took off at 8:30pm. They used the seatbelt light to keep people sat down during each trolley service - come on, it there’s turbulence, you don’t serve drinks. Oh and I don’t know why they are allowed to say “Low fares airline” as it clearly isn’t."
Cons: "Crammed into the holding pen like sardines in a can"
Cons: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Pros: "Great experience at Tenerife airport. Fast, efficient check in and through security with ease. Boarding was ok and on time."
Cons: "Plane seats are very uncomfortable. I thought it was just me on the way out but it was as bad on the return and even my husband was complaining of being uncomfortable. The seats made this journey seem much longer than our 9 hour flight to Florida earlier in the year and the backs of my legs still haven’t recovered from yesterday’s flight. I am 5ft 1in and the seats are too high off the floor and too deep for my legs to be comfortable and not have too much pressure in the wrong place. They need foot rests to allow legs to be raised and pressure eased."
Cons: "Should be more information instead of waiting around airport They must know when a planes going to be late"
Pros: "crew very good"
Cons: "2 hour delay and no information, even changed boarding gate and did not inform passengers who was already waiting."
Cons: "The flight was two hours delayed"
Cons: "We were delayed by an hour. There was no where to sit and there was no information about what was happening. Onboarding was chaotic. The luggage masters where not by the plane when passengers where ready to board so people just went up without handing in their luggage."
Pros: "The flight crew were friendly when we finally got on the plane 3 hours late"
Cons: "3 hours late getting on the plane at Shannon and 45 mins waiting on tarmac waiting to be ready to disembark"
Pros: "On time departure and arrival Cheap low fares Effiencent helpful staff"
Cons: "Expensive water on board"
Pros: "The price of the ticket"
Cons: "The check in process"
Cons: "Flight was late. They announced that it was time to start boarding so we left our seating area in the airport just to go stand around for a half hour. Then they scanned our passes and made us stand outside in the windy cold for another 15 minutes. They should’ve let us stay where we were until the plane was actually ready."
Pros: "The most relaxed Ryanair flight I have ever been on"
Pros: "Boarding and flying time very good"
Cons: "Noisy passengers (stag party and 40birthday)"
Pros: "The crew were very friendly and very helpful with my sister struggling with her baggage due to her breaking her arm a few weeks ago. The crew on the ground at Shannon and on-board the flight could not do any more for us."
Cons: "The seating arrangements whereby we had to pay extra to sit together despite us booking the three tickets all at the same time. Ryanair are over-charging their customers with these hidden charges which are only declared at the check-in stage"
Cons: "Delayed flight then held in pens for ages then held on the plane too."
Pros: "Got an extra leg room seat when asked for it"
Cons: "Late arriving got of plane was left waiting when asked when the bus to terminal we were told it's wierd it's Stansted airport"
Cons: "They could have had some kind of entertainment but the price was cheap."
Pros: "Great Flight. Great Staff"
Pros: "The flight departed on time and arrived early. Pleasant staff, no fuss. Just what you want from a flight."
Pros: "Always travel Ryan air when possible just returned from Italy having flown with them so was disappointed when we were just left hanging around with this flight"
Cons: "Not being told what was happening having people waiting at stanstead paying for parking"
Cons: "Checked in online paid for checkin bag. Still charged for this but then told we didnt check in and charged another 50 euros each"
Pros: "We didn't crash"
Cons: "Our flight was late to take off, and had to queue for 30 minutes at Shannon - before the plane had even landed. At stansted then had to get a long bus to the terminal and wait on the bus for 10 minutes because they couldn't open the doors. Luckily after a sprint to the station we made the last stansted express of the evening (£28 return each - 'London' airports for you)"
Pros: "Efficient boarding process"
Cons: "Uncomfortable seat. We paid to check our bags as they were oversized according to Ryan's website however we saw many people stowing bags much larger than ours in the overhead bins."
Pros: "Easy to check in online right time boarding and arrival ahead of time. No problems. I wonder why some people call queueing and check-in at airport "normal". If they enjoy it - it is fai to charge them extra."
Cons: "The plane was dirty"
Pros: "Nothing. Rude staff. Charged me 20 Euro to obtain my boarding pass"
Cons: "Worst experience I have ever had flying."
Cons: "forgetful staff caused delay in food service and delay in the flight at the departure airport for 50 mins"
Cons: "anything except cheap..."
Pros: "Trying to print your boarding pass was very difficult and then coming to airport without it caused penalty if 50 eu plus going to stand in another line. Every other airline I've used could print a boarding pass for you at the point where you checked your baggage. Huge dissatisfied!"
Cons: "See above"
Pros: "They were efficient and timely"
Cons: "We asked two Ryanair employees when we arrived at the import if our bags would b considered carry-on and then we were forced to pay $50 each at the gate to check our bags, making this economy flight much more expensive. We saw a number of people with bags as large as ours carry on and even the baggage attendants outside the plane were surprised. Wong fly Ryanair again due to one stubborn employee at the gate"
Pros: "They charge you 45 Euro per ticket if you don't print out your boarding pass or check in online. What a scam."
Cons: "Cramped seats did not recline; all drinks, including water, had to be paid for; plane did not have a jet bridge and passengers had to walk up and down stairs to embark and disembark. This airline takes No Frills to an entirely new level."
Pros: "The price was fantastic! the best around :)"
Cons: "There was no notification from cabin crew to advise us to ensure we collect our luggage BEFORE we go through the glass doors at Gatwick. We were expecting to show our passport and collect our luggage from the carrousel but didn't realise until after we went through the glass doors and had to wait over 40 mins for it to be brought to us. What was so astonishing- we were told we weren't the only ones this happened to. It would be very useful if cabin crew made the passengers aware of this to avoid it happening time after time with others/flights"
Pros: "The staff were friendly."
Cons: "I don't like the factory-"get em out, get em in" mentality. We were lined up and put outside before the plane was even de-boarded from its last flight. We watched (in the freezing cold) while the plane de-boarded and I'm thinking.....aren't they even going to clean the plane? I'm sure they go around and pick up trash but there is no way they would have time to clean the trays. Then we were whipped into the plane. The seats were the smallest I have EVER sat in. It was almost impossible to keep your arms off the arm-rests. I hate that you are penalized if you don't have a printed boarding-pass. We almost didn't as the web-site was down the day before we flew and we ALMOST couldn't get our boarding passes printed - due to no fault of ours. When we called to say the web site was down, there was NO HELP or understanding. Not sure I want to fly with Ryanair again."
Cons: "I got wet standing on tarmac in rain"
Pros: "On time, great price."
Cons: "Cold breeze when I can out of the Terminal building!"
Cons: "Delayed for over an hour"
Pros: "Ryan Air is the worst airline. They rip off unassuming people by exorbitant charges at the airport."
Cons: "The customer service is nonexistent and the companies policies ar designed to take advantage of customers."
Pros: ", bought a coffee & the male attendant told me how to use it . New filter lid"
Cons: "waiting to take off . Flight boarded early then we sat on plane . 12.50 flight & arrived just before 15.00."
Cons: "the flight seemed full and therefore, since it was very much delayed, the ground crew set about getting people to check in their carry on bags. I'm not sure why we were chosen, since we were not at the end of the line, and some in front of us and behind us were not asked to check their bags (which were actually larger than ours). In he plane we were unhappy to realize that there was enough space overhead for our bags. Had to wait an extra 20-25 minutes in London after and already very late flight. So: not the best."