I liked that the flight wa exactly on time. Crew were very friendly. Dinner could have been better, served two pastas.
Efficient flight and the pilots landed well in strong winds. The plane left 45 minutes late, not sure why. Clean plane
The airplane selected for this 8-hour journey was way too small! It was uncomfortable, cramped, and not to the usual standards. A long-haul transatlantic flight needs to have more space and adequate overhead locker space for carry-on baggage. We had to check our small carry-on and they were the very last bags to arrive at baggage claim, 40 minutes after arrival. On two occasions I counted 17+ passengers lining up in the aisle waiting to access the bathroom, as there were only 2 lavatories in the economy area. Staff were clearly frustrated and the crew had to ask passengers to sit down to avoid blocking the aisle... another point why the plane was too small for that travel duration. Turbulence was frequent, again something that is not as obvious on a larger plane. As an Irish citizen living in the US, I'm so disappointed to see the Aer Lingus standard dropping and will be likely looking for other carriers for my frequent tranatlantic travels.
Pros: "Thanks to COVID, minimal service"
Cons: "A cup of tea about $7.00. Can it be better. Certainly"
Pros: "one of the worst airlines I have traveled on. Will never fly air lingus in my life."
Pros: "Crew was very nice. Food was ok."
Cons: "Seats were not very comfortable."
Pros: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Cons: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Pros: "Pleasant cabin crew"
Cons: "Disembark down steps at back of plane onto tarmac then carry bags up two flights of steps, tiring and dangerous of falling"
Cons: "my seat wouldn't stay up, kept sliding back seat27a."
Pros: "In flight entertainment."
Cons: "Seats were a bit cramped. And I am only 70kg."
Cons: "Delayed for 8 hrs. Had to go through passport control twice. Horrible service"
Cons: "Paying for soft drinks"
Pros: "Staff held the plane 30 minutes to allow us to make the flight."
Cons: "Its hard to sleep on the plane when staff"
Pros: "Great service from entering the airport to leaving. Flight a little bumpy at times.."
Pros: "When I think of international, I think of the huge airplane with 3 rows of seating, an extra inch of leg space for us economy flyers ...this was basically a domestic airplane and the staff was polite but nothing over the top."
Cons: "Squished like sardines. And my luggage is broken."
Cons: "The plane departed late from DUB in spite of an unusually very weather. It landed 40 minute late in Lyon"
Pros: "Staff was friendly."
Cons: "Plane was dirty – they didn't clean up before boarding our plane, so lots of dirty cups strewn about from previous passengers, etc. Not boarding by groups made boarding suuuuper slow."
Pros: "The best coffee ever"
Pros: "average to below average"
Cons: "robbery for a small glass of wine - $8"
Pros: "I like the comfort and reliability of this airline in my experience."
Cons: "not much as far as movie/tv selection goes; very little leg room and uncomfortable seats"
Pros: "Was part of my international flight"
Cons: "Was part of my international flight"
Cons: "my ticket being canceled without me knowing"
Pros: "Seats. Coffee."
Cons: "Only caffinated hot beverages. Herbal tea and non-dairy milk would be nice."
Pros: "Boarding went really smoothly and everything was on time."
Cons: "No free beverages, not even water!"
Cons: "Flight delayed hour and a half"
Pros: "Short flight. No extra services. Good staffnothing"
Pros: "Ahead of time"
Cons: "Last persons rubbish left in Seat pockets"
Cons: "After booking 2 months in advance to be placed at the LAST ROW next to the toilets? I will think long and hard before booking Aer Lingus."
Cons: "They airline left our luggage in Dublin and we still do mat have it. It's been over a day. 25 other people were impacted by this error. My daughters wedding is in two days. I have no clothes. My tray table was filthy. Had to ask the flight attendant for a wet napkin to clean the tray and my hands."
Pros: "I loved the electronic checkin and the quick bag drop. The crew were also very nice."
Cons: "no entertainment or food on this short flight so can't assess."
Pros: "Comfortable flight for the short trip."
Cons: "No complimentary snack or drink."
Pros: "Sincerely polite cabin crew and the captain gave a detailed description of the flightpath - more than the usual elevation and travel time."
Cons: "Flight attendants were a bit brusque- not as friendly /helpful as I am used to. Also surprised I had to pay for a juice - opted for water instead. Drink service slow too."
Pros: "Loved being on a flight for holiday, and knowing I wasn't being overcharged for needless frills."
Cons: "I don't remember if they served a drink, I know things were for sale. But that seems to be the European way."
Cons: "Security. Large distances to walk. Poor signage. Poor processes re onboarding. Booked Aer Lingus. Was actually a shitty Stobard plane."
Pros: "Good leg room, comfortable."
Pros: "Over the past week I had the pleasure of flying Britiish Air and codeshare Aer Lingus. I don't fly international that much, but I found that there was more room than I remember. I don't think how have had such a pleasant, eager staff on both airlines. The food was okay, but still better than I expected. It is tough to serve that many people. I would certainly fly BA again."
Cons: "Not much to say here. I am a critical person but I don't think that the crew could have done better. My only complaint...boo hoo, first world problem, my video screen didn't work very well. If it was tilted just right it would work. The free head phones have really poor quality. I had my own. In the end... not a big issue."
Cons: "Let us board, then flight was delayed. Sat on tarmac 2 hours. Didn't offer any snacks. Dinner options were poor."
Pros: "The videos worked."
Cons: "Some of the flight crew. The arm rests don't go all the way up which makes it really hard when traveling with a toddler. This was the case on the short flight and the longer flight to LAX. Not a fan of the food. Most of the crew seemed preoccupied and grumpy."
Pros: "The in flight entertainment was very good. lots of choices."
Cons: "slow check-in terrible, website was down so no on-line check in, stuck in a window seat. seats in main cabin are too small. too many chiefs and not enough indians... check in at CDG was a joke, terrible service!"
Pros: "The seats are adequately spacious. Food was good and they fed us twice! Crew was terrific and food service well done. Flights were timely."
Cons: "Entertainment options were limited."
Pros: "The crew were leaders. So much when you fly these days the crew don't take a leadership role. I don't mean, become mean - I mean to be a true leader. Say what needs to be said but don't say it mean."
Cons: "The plane was cold at times. The breakfast muffin could have been healthier....the ingredients were a bit off putting..too much sugar and artificial ingredients!!"
Pros: "US Customs pre clearance saved us a lot of time at JFK."
Pros: "Excellent all round!"
Pros: "Not much. Very disappointed It was no working tv. Plane again dirty. Uncomfortable seats. Made it difficult to travel with children."
Cons: "Same as above. I was very surprised"
Pros: "On time"
Cons: "No bad experiences"
Pros: "the ticket price was fine, but I paid in blood when it comes to comfort level....The sitting room was designed for a person 5' tall weighing 75 lbs!!! It will be A VERY LONG TIME before I even consider flying in such discomfort again"
Cons: "The sitting space was so small that I felt I was packed in a tuna can for 8 hours at a time...I will NEVER fly like that again!"
Cons: "Customer Service is Dead with British Airways!!! I will make every effort not to fly with BA again"
Cons: "Crew could have reprimanded people not wearing their masks or not covering their noses. The airline could have kept middle seats open to instill more confidence in flying."
Cons: "Nothing!!! It was a great flight!!!"
Pros: "Good enough amount of leg room. Easy to checkin online."
Cons: "Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle."
Cons: "Size of the seats"
Cons: "Better drink selection"
Cons: "For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture."
Cons: "Just wish there was another few inches width on seats"
Pros: "Friendly, helpful and professional crew."
Pros: "Excellence view of London performered by the pilot. Very please with that."
Cons: "All good except for the seat, let my neck with a bit of pain."
Pros: "On time departure and arrival"
Pros: "Helpful and friendly staff"
Cons: "Filth plane"
Pros: "Crew very friendly"
Cons: "No free coffee."
Pros: "No hassle and all straight forward"
Pros: "Check in and crew were very nice"
Cons: "Baggage was slow But everything was fine Pilot kept us informed"
Cons: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."
Pros: "I was very well looked after by crew."
Pros: "I like flights that land on purpose in a couple.troled way. This one did that. Good enough for me."
Cons: "Having to fly, but sometimes if happens."
Pros: "Short flight"
Cons: "All baggage lost. Wasn't put on the plane because they didn't have enough containers. Ground crew at London was courteous. Luggage had to be sent on to the US the next day. No free bags on this flight so all of the luggage lost had been paid for piece by piece. No free drink service; even a soda had to be paid for. No food, of course. Originating 10hr flight from Los Angeles to London was also uncomfortable, with small, packed coach seats, no air nozzles and poor headset connectors. I was very happy to get back on American Airlines for my return to Los Angeles. Wouldn't use BA again."
Pros: "On-time departure and arrival. Courteous efficient crew, both on land and in the air."
Cons: "My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?"
Pros: "Usual efficient BA"
Cons: "Had to take an emergency trip to London. The cost of the ticket for an hour flight was outrageous. $900 US was highway robbery."
Pros: "Not much, flights were on time is the only positive"
Cons: "Turbulence (other airlines went out of their way to avoid it, by BA didn’t seem to care), BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Cons: "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."
Pros: "I got there. It was safe."
Cons: "Entertainment system shut off."
Pros: "Service and price"
Pros: "Crew, funny safety instructions with Gordon Ramsey"
Pros: "everyone was very nice-thank you"
Cons: "I have to pay for water?????"
Pros: "Comfortable and on time. We didn't have any food or entertainment so can't rate for them."
Cons: "After sitting on the tarmac (I understand the delay) for 2 hours there was no water available for another hour past takeoff. And then it was only available for purchase. Really, a cup of free water is asking too much?"
Pros: "Boarding seemed simple, no zones were called except for priority, we just all boarded and it seemed to go quickly and smoothly. BA is all pay onboard for any food or drinks."
Cons: "The cost to check in a bag was 65 pounds. We are a family of 3 and so that was 195 pounds. It is unreasonable to charge that much to check in a bag and ridiculous for ticket pricing to not be clear about this."
Pros: "Left on Time"
Cons: "Food costs money and not even water is free."
Pros: "We got to our destination safely which is always the most important thing."
Cons: "There didn't seem to be as much space as usual on international flights. The plane never got to a comfortable temperature and we were hot all the way home. One of our tv's didnt work which made for a very long 8 + hours."
Pros: "The cabin crew were friendly and service was excellent"
Cons: "Keep the complementary snacks and drinks made the flight great after a long day"
Pros: "Nice plane, and quick flight to Heathrow from Glasgow. The plane had to leave late due to weather but the pilot kept passengers informed and made up time in the air so we were only 15 minutes late. The crew was available to discuss implications for connections."
Cons: "No entertainment options but this was a small plane and quick flight, so I didn't expect anything."
Pros: "Blanket and quiet to sleep"
Cons: "my screen didn't work"
Cons: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."
Cons: "late on two occasions first one 20 mins second and the n an hour. Not told why. Then boarding passes had to be reissued with different seats ..whole thing a shambles"
Cons: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."
Cons: "Everyone was terrible"
Pros: "All was fine ......cabin crew, pilot updates, seat comfort . Keeping hydrated is a well-known health fact. Why BA does not offer free water wa a shock to me . Yes a kind steward let me supplied with tap water, but I find it appalling that the corporate office does. It consider customers health important."
Cons: "Cabin luggage is too big for regional aircraft. Size limits need to be imposed more strictly."
Cons: "Boarding process was a bit chaotic. Announcement s needed to be clearer. Also all old movies on the IFE."
Pros: "Left/arrived on time"
Cons: "Old airplane, no movie selections, grumpy service, small seats."