Terrible experience delays going there and delays coming back will not be flying delta
Pros: "I liked the fact I was put into a quality seat after I had booked a normal economy seat. Nice upgrade. I got lots of leg room."
Cons: "The flight was delayed because of a maintenance issue. We made up some of the time, but it was an issue."
Pros: "On Times"
Cons: "Less people on board"
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Good food and beverage."
Cons: "Cabin did not was clean and had very bad odor. Entertainment system is old and was inactive some minutes during the trip."
Pros: "Crew attentive and helpful"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Cons: "Food is always bad."
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Cons: "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
Cons: "I fly regular this was an excellent flight"
Cons: "Plane very late. Boarding was chaos"
Pros: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Cons: "Delta One is a bit jaded on this flight."
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Pros: "The flight crew was very competent and welcoming."
Cons: "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "No problems occured"
Cons: "Takes so long to board"
Pros: "Comfortable, not-overstuffed plane, friendly crew, excellent service, lots of good food & snacks. Travel as it used to be."
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
Cons: "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "Loved the easy check-in process, bag drop-off, boarding and flight."
Cons: "Not applicable."
Pros: "Crew was good"
Cons: "Flight was delayed 4 plus hours. Found out about delay from email update vice crew at airport."
Cons: "There was no tv screen, so if you don’t have a smart phone or tablet you can’t access to the entertainment. Also you should warn passengers to download the Gogo entertainment app because it’s very slow to do it in the flight"
Pros: "Entertainment system is great."
Cons: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "Had a great experience on my flight. All on time, and connections were great."
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "They offered water and snacks It was quick"
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "Usual faultless KLM experience"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Very friendly and helpful crew."
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Really friendly staff. Great service"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Cons: "Bit cramped for space"
Pros: "Very friendly service!"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "Decent seat size. Sorta slept the whole flight."
Cons: "Amesterdam airport employee was really rude"
Pros: "Good efficient flight crew friendly and helpful"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "quick and relaxed"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "Good multi media access and content"
Pros: "The crew were pleasant"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "Flight was delayed by over three hours."
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "Staff very nice, plane clean and nice food"
LH lost my luggage and I was told it was going to be delivered to me on the same flight the following day. It took four days.
The flight was cancelled…no notification…!!!
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "Crew was amazing."
Cons: "Seats were very uncomfortable, no air controller and the TV screen with the flight information was right in front of us. Even the flight attendants couldn’t turn it off and it was so bright making it difficult to sleep."
Pros: "Crew was great."
Cons: "Check in time took a very long time with a boarding pass."
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "S380 nice plane"
Cons: "Food lousy Late leaving Singapore caused much difficulty"
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "Crews was excellent, always refilling water which I can appreciate so much. Keep it up! Loved the United pilot at John Wayne who came out just to say hi, let us know we were in good hands."
Cons: "Had to wait in tarmac forever from Frankfurt to Florence"
Cons: "Food could have been better,there several seats empty ,but couldn't switch seat or food TV wasn't working at all"
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Pros: "Clean, modern plane"
Cons: "Flight was 40min late, which can happen. Caused me to miss my connecting flight and all three employees from Lufthansa I dealt with had a total ‘I really don’t care attitude ‘"
Cons: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Cons: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "Good plane and service"
Pros: "Lucked out. Flight was quite empty. Travel was comfortable and easy. A smooth ride all along."
Pros: "Crew and food were fine and movie and tv options not bad"
Cons: "Music options were lacking"
Pros: "friendly service"
Cons: "no head support"
Pros: "Crew were good with serving food and drinks before our flight . We are sitting on aircraft for 1.5 hrs before departure stuff was excellent to keep us inform."
Pros: "Excellent service as you would expect from Lufthansa. Seating comfortable as well."
Cons: "No ice cream - they have switched to pizza or hot dog before you land."
Pros: "Nice to be on a full service airline for once"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Pros: "Good service,always smiling flight attendants,"
Cons: "Small tight chairs."
Pros: "More leg room than the A330-300 we took to fly from Charlotte to Munich."
Cons: "The ground crew. One young employee checking the boarding passes in Munich was rude and condescending."
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "Lufthansa certainly stands out above ALL American carriers"
Pros: "Staff was friendly and the flight was pleasant.The schedule was very convenient"
Pros: "Appreciate the entertainment options and the crew did an excellent job ensuring that we all were as comfortable as possible."
Cons: "Wish there were individual air vents that could be used to help cool off those of us who were hot. Really did not like the hour we sat on the runway waiting for a gate at O'Hare. No entertainment, no bathrooms, no getting up to stretch our legs and it got hot. While not necessarily the airlines fault, it was a sour end to an otherwise good flight."
Pros: "The crew was very friendly. The food and drink service was excellent. The entertainment was varied. And the flight was smooth and on time which was greatly appreciated."
Cons: "As someone who does not particularly enjoy flying, Lufthansa made everything smooth and enjoyable. That being said, if I have to nitpick... the feet of the seats in front of me were staggered so that my foot space was cut in half by a bar. I had to have one foot on each side... sharing each one with the seatmates on either side of me. It made it so I didn't have a clear space to store my purse, which made the 10 hour flight just a little uncomfortable. Oh...and I could not find the proper jack for the headphones. It's as if the headphones provided were not meant for that entertainment system."
Cons: "Better boarding procedures. Everyone lined up at once and it took forever. What happened to boarding by rows? Also, paying an extra $35. for booking a seat is a total rip off. I usually fly Air France and have never had to buy a seat in coach."
Cons: "Seat changes were made after the fact. Seats are very small for such a large plane. I would not fly Lufthansa again."
Cons: "Lufthansa cancelled my flight at midnight before Thanksgiving and left me with no option to get home for the Holiday."
Pros: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Cons: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Pros: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Cons: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."
Pros: "Professional airlines. one of the best and AWESOME FOOD for an airlines. Did i mention i love Lufthansa??"
Cons: "nothing the airline can do about but too many crying kids on the plane."
Pros: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Cons: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "Lufthansa went out of their way to provide a meal accommodating my son's food allergies. I was quite impressed, since it was beyond their standard/listed offerings."
Cons: "Nobody gave us information about 3 months passport expiration rule. So as we we were at the counter we found out. Lufthansa service at airport could not find next flight out for next day or 2 days out. So my daughter and i spent additioanally 3800$ for booking another flight 5 days later"
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Cons: "Breakfast was just a roll. I would have preferred eggs."
Cons: "There was no entertainment service on the flught"
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Flight was missed and now we have to catch one the next day
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Cons: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"
Pros: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Cons: "Very bad food my options were pork and vegetarian. Chicken finished."
Pros: "The meal that they served was great."
Cons: "The leg room for someone that is 6ft 4in is not the best."
Pros: "Good flight, on time, nice crew"
Cons: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Pros: "I like Finnair, the crew, the service."
Cons: "I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!"
Cons: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."
Pros: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"
Cons: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"
Cons: "We didn't get from Helsinki to Dublin we were redirect via Paris."
Pros: "The food and the crew were excellent."
Cons: "My family's seats were separated by several rows. The airport gate was not manned until several minutes before boarding time. We had to ride a bus to board the plane. There was an extra passport check. The plane had a very old and outdated entertainment system."
Cons: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"
Cons: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
Pros: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Cons: "Nothing really negative to say"
Pros: "leg room, service, movie selection"
Cons: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Pros: "FLIGHT & COMFORT WERE OK AIRCRAFT NEW AND WELL MAINTAINED MINIMAL SERVICE BUT CONSIDERING THE PRICE IT WAS OK THE AIRLINE PROVIDES SOME DRINKS FOR FREE (BUT...)"
Cons: "POOR ENTERTAINMENT I PURCHASED FOOD AND IT WAS LESS THAN OK THE AIRLINE ACTUALLY PROVIDES COFFEE, TEE, WATER AND "JUICE" FOR FREE BUT IT IS NOT CLEARLY EXPLAINED"
Pros: "The flight was on time, crew worked really well. The food was okey as usual on Finnair."
Pros: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Cons: "Could not watch any video on screen. Crew tried to reboot my and my partner's screens but they did not work for the 9-hour flight."
Pros: "Tiny turboprop. Ok flight."
Cons: "Was not allowed to bring standard-sized suitcase as carryon: it does not fit in the overhead. This means I had to check it to final destination which I do not like to do."
Cons: "Food and drinks overpriced."
Pros: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Cons: "Customers should be able to indicate their food preference before the flight, i.e. chicken, beef, vegetarian, etc., instead of taking pot luck or paying more than $12 for the option of selecting beforehand. In addition, there is a great deal of waste in giving everyone sugar, salt, creamer, etc. I know it's more efficient for the flight attendants, but I hate to see so much waste."
Cons: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Pros: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Cons: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Cons: "I wish I had known this was an American Airlines flight. They're the worst. Delays all the time (including this flight), crew who couldn't care less, uncomfortable seats, general mediocrity. Next time tell your consumers what you're getting into!"
Pros: "Not much to enjoy"
Cons: "The service. 3 hour late flight, had to rebook my connection out of my own pocket. After we got on the plane, we find out the issues were not fixed and had to wait another hour. Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Hmmm... Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection... Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault."
Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Pros: "I liked most of service except seats space with economy . it was impressive to see Scandinavians and Korean flight attendants cooperate each other . Both of them were gentle ,kind and nice !"
Cons: "The e ticket info didn't accord with the real ticket info such as gates so if you don't check out the bulletin board properly , you may wait in wrong gates but not that crucial. It's always about the airport problem with crowded passengers or in size not aeroplane. Everything is about time control . ICN is quite large in scale so I couldn't use duty free shop due to so many passengers and the spacious hallways even though I had 2hours . perhaps you gotta presume it as 3hours for enough time . so I had to throw out my lotion or moisturizer at ICN .pfff I wasted my money :p"
Cons: "After waiting around in the airport for almost 10 hours we were finally told the flight was cancelled and my direct flight turned into a taxi transfer and 3 flights with a day lost on my vacation. I was not offered any compensation however I heard some passengers were given $7 food vouchers to be spent only in a small convenience store that was the only store open."
Pros: "Courteous attendants on board! Food not bad!"
Cons: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Pros: "I was very pleased with the overall experience on the flight from London to Charlotte. The flight itself was very pleasant, the crew very accommodating, & the food, snacks & beverages very good. The entertainment provided was certainly suitable for my tastes & kept me occupied for the majority of the trip. There was also blackout time provided for sleeping. The seats were a little cramped, but overall I rate my experience as very good."
Pros: "The fact that I got home in one piece I really like."
Cons: "Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line."
Pros: "Good service, on time, friendly and helpful flight attendants."
Cons: "Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance"
Pros: "I thought the BA/American/Finnair flight was excellent. The food was delicious both ways, much superior to United, American or Continental which I often fly. Excellent food, legroom, inflight entertainment (going out my row of seats - well, nobody could get any entertainment access) all was very good. Loved the newspaper choice when leaving Gatwick. I would definitely recommend again."
Pros: "old planes tight seat no entertainment late boarding"
Pros: "Crew politeness"
Cons: "Food is only average and not enough good movies to watch"
Pros: "I liked the food and the service. It was a packed plane but I was well attended to. Would fly again."
Cons: "Slightly long line at the Madrid airport for check in. I wasn't able to check in online but I got there early and it wasn't an issue."
Pros: "The only good thing was we landed early think that was more to do with the wind though!!!"
Cons: "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."
Pros: "direct flight"
Cons: "There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences."
Pros: "I enjoyed the entertainment on flight"
Cons: "Boarding process was very unorganized, no lines people were cutting each other, planes are old and dirty. Food and service was just ok."
Cons: "Tiny seats. Wouldn't let me pay for an upgrade. Last time I ever use kayak"
Pros: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Cons: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."
Pros: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Cons: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."
Pros: "We took off on time and landed early."
Cons: "I booked this flight on Finnair. After I paid my non refundable fee, I found that I was booked on Iberia. While I was pleased with Iberia, there are some airlines that I would prefer not to use and there are some that I would never use. This a a critical lack of relevent information when booking through Kyak. I booked the flight after checking the on time and safety record of Finnair assuming, naturally, that Finnair would be the carrier. I think you should know the carrier BEFORE you book."
Both flights we boarded and had to wait 1 hr/45 m respectively before leaving the gate. This was over and above normal times. Seats and space not comfortable.
Pros: "This was an older plane with no upgrades including no Internet and the very small poor quality Monitors in the back of the seat in front of each passenger. The seats were very uncomfortable. The transfer in Vancouver after customs involved going outside in the cold to and from the bus. There was no warning. The customs area red jacketed help personnel told us that it was just as fast to go throught the general customs are instead of using our Nexus cards and this turned out to take forever. So very disappointing."
Cons: "Better communication at all levels. Remember that the overall strength of a chain is only as strong as its weakest link and this trip had many weak links for us making it a challenge."
Pros: "Lots of leg room"
Cons: "Not a thing"
Cons: "Wonderful service in Premium."
Pros: "Good food choices well prepared(even roll& breakfast croissant were excellent) An outstanding premium economy experience n stark contrast to Air France and other NA Carriers. Good wine list great service. Nice service touches like linen for table tops"
Cons: "Amenities on Asian carriers are more"
Pros: "Crew was very nice. My mother needed a wheelchair on and off each time. And the staff was there to help her . That was a blessing"
Cons: "Not much. I know seating is limited on space, so that’s the only thing . Wish there was more space."
Cons: "Need to use your own device for entertainment, no screens in flight."
Pros: "Staff was nice."
Cons: "Better communication in regards with mechanical issues."
Cons: "The flight was delayed for over 2 hours without explanation or apology. The entertainment system did not work on my computer. Either the system was not working properly and/or the troubleshooting instructions were incorrect. This was a five hour flight with no entertainment, in a cramped seat."
Pros: "The crew was friendly and although the aircraft was small, it was very comfortable!"
Cons: "There was no in--flight entertainment and only drinks and cookies for food."
Pros: "We departed and arrived on time."
Pros: "Quick to get on and off the plane. Crew was very professional."
Cons: "The plane was cramped and very warm. I turned on the air overhead and it didn’t make a difference."
Cons: "No entertainment service."
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Pros: "Early boarding quick flight"
Cons: "Seat belts don't fit me yet they did on the way down on same airline"
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Cons: "Did not get my choice for my prepaid meal but the replacement meal was ok."
Pros: "The plane was one of their most recent to their fleet of planes. Lots of overhead luggage space and extra leg room. Nice looking on the inside"
Cons: "I like the overall feel to the inside."
Pros: "On time. Efficient. No frills but perfectly fine!"
Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"
Pros: "Not a bad flight no incidences"
Cons: "Limited seating at the gate, restaurant backs up to the gate, flight was 40 minutes late. Seemed to be disorganized boarding."
Pros: "I like everything"
Pros: "I like West Jet over all and it is my preferred airline, as it flies direct between most cities I need to visit. The price is decent and the majority of time the in flight staff are reasonable. I had another flight recently where they were excellent."
Cons: "The flight attendants were a little dour. Whether due to the time of flight or that they were leaving Orlando, I don't know, but I was expecting a little more cheer or at least positivity from them. Also the flight was "running low" on drinks and so I they only came through the cabin once to offer soft drinks, which I needed as I had still to catch a red eye and function during my layover. I wasn't pleased with them. Lastly the West Jet connect app worked just fine for my ipad but despite advertising my wife was unable to get it to work on her computer (mac) despite multiple attempts. If TVs are no longer going to be standard on planes someone needs to be present to help with I.T. when the system isn't working as advertised."
Pros: "Overall service on the flight."
Cons: "The management of carry on luggage on the flight. It seems that there is no control over the placement of carry on luggage in relation to seat selection. many people entering the aircraft drop of luggage in the bins close to the front of the cabin even when they are sitting at the rear... Simple solution would be to assign luggage based on zone. Zone A to Be Window seat. Zone B to be a centre seat and Zone C to be Aisle seat. Designate a portion of the overhead bin to be A, B and C like the seats. Ensure that baggage is transported to the seat designated."
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Pros: "Amazingly quick check in. Great and friendly customer service. Genuinely sincere."
Pros: "Staff was extremely friendly, super helpful. Wasn't as jam packed as most flights so it was nice to have some extra leg room."
Cons: "No in flight movie or distraction of some sort but was still a very calm quiet flight which is just as good."
Pros: "I love the digital display on the back of the seat in front of me that tells altitude, speed, and where I am on a map."
Cons: "Kaya k sucked and I will not deal with them again. I know they are not West Jet, just venting."
Pros: "They were quick with the boarding and helped me board the plane first with my pet so that it is easier for me. I really appreciated that."
Cons: "The seats are not comfortable. I spent the whole flight moving and trying to find a confortable way to sit. I also miss the time where we had meals in the plane. However, I don't mind paying for my meal but I wish there were more vegetarian options than just the hummus."
Cons: "We sat across an aisle150 feet from the boarding gate and never heard any pre-boarding announcements. There is too much carry-on luggage, coats and backpacks in the overhead bins. No room left if boarding near the end."
Cons: "this flight was cancelled after we boarded and no other flights were available until two days later - completely unacceptable for a 1-hour flight for which most people travel for a weekend, particularly when other airlines sent flights safely in the same conditions (Air Canada later that night, Porter early the next morning)"
Pros: "I liked the friendliness of the crew and how accommodating they were of me and of their guests!"
Cons: "There was quite a delay on my flight and I didn’t get an email to let me know there was a delay. Because I happened to go to check in earlier, I happened to noticed the delay. I wasn’t happy about not getting an email. I called West Jet to find out about the delay and it took approximately an hour to speak to someone. When I did, the delay was explained as weather related and the reason for not getting an email was because they hadn’t gotten to it yet I believe. I wasn’t happy with that as a reply. The flight was then delayed again by several minutes. I would have appreciated some form of compensation as I was going to get a lift home from the airport and ended up having to pay for a taxi as I was coming in so late. In all other flights, I know west jet to be quite an accommodating airline. The crew was great, I simply didn’t appreciate how the delay was handled."
Pros: "On time"
Pros: "Liked that boarding was easy and fast."
Cons: "That the plane didn’t have TVs on all the headseats"
Pros: "Seat was great"
Cons: "Snacks could been better"
Pros: "Flight crew was excellent. Very attentive to passenger needs and requests."
Cons: "Food choices were limited and they ran out of basic choice. Had very limited wine from menu - should really restock before a long flight like YVR to KOA."
Pros: "My brother had a heart attack and I was traveling out Edmonton to be within and his family. It’s a stressful time and I meant to book for Nov 7 but booked Nov 9 by accident. The person at the checkin desk was wonderful. Changed my booking and checked my bag without any charge. It made a very stressful situation so much better, I really appreciate the staff who went out of her way to help me."
Pros: "The crew was very nice"
Cons: "The flight was 2 hours late and we missed our connection. NOT happy."
Cons: "No TV screens, but there was an alternate"
Cons: "Staff was impatient and snappy when telling passengers to do something the first time. Smiles were forced and didn't seem genuine. Otherwise the flight arrived safely and early."
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Pros: "on time ,friendly staff"
Cons: "I had to get searched by crew twice even with the delayed flight it was random even going through all the proper procedures of checking in with my carry on luggage and etc. It was not organized and I got the run around and I just felt like not a valued customer. When boarding the flight I got passed over with beverage and snack. My neighbors next to me looked at me with concern and I just ignored it and didn't want to ask because I was already bothered by my whole experience coming back to New York."
Cons: "The bag of treat I got with my coffee don't remember what it was but it had no taste. I tasted it and discarded the rest."
Pros: "Amazing crew who made us feel very comfortable as we traveled with our 9month old daughter. Westjet stands out because of their commitment to service"
Pros: "The crew and their attitude"
Cons: "The planes are worn out with the result that they often have mechanical problems. When the new promised planes arrive this will be a great service. The saving grace of the current service really is the personnel, unlike US carriers if they can help they will."