Cons: "The touch screen did not work properly"
Cons: "Still don’t have my luggage yet"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "I congratulate the KLM crew!"
Cons: "Too hot inside the aircraft"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "Nice attention and good food. Plane and seats are confortable"
Pros: "The flight crew was so friendly and the food was really good."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Light snack and complementary wine"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "Short-hop flight, fit for purpose."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "OLD OLD plane with hard seats and tiny screens"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Pros: "Crew and food"
I was traveling with a young child and the flight attendants were rude and unhelpful when simple requests were made like an early cracker or cookie to help distract him while everyone else was boarding. Also, my wife received dirty looks from an attendant when she asked if she could get by while holding our crying infant. They made us feel like a burden instead of a paying customer. The food was really sub par, especially the breakfast sandwich; cold, soggy veggie sandwich with no flavor (zero seasoning or vinegar or oil) and as mentioned the bread was cold and soggy wet. Also, there seemed to be something wrong with one of the bathroom’s ventilation, the smell was terrible throughout the entire flight. In the past Lufthansa had a good reputation for customer service, they are actively destroying it with how they currently treat passengers. If our return flight is as bad we will never fly Lufthansa again.
Flight attendants were very rude.
Dear Lufthansa, thank you for the excellent flight. We arrived early which really helped us with our connection. Crew was so nice!
Pros: "Great crew who were prompt with service and friendly!!"
Cons: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Pros: "Everything is well organized, crew members were great."
Cons: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Cons: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."
Pros: "International flights are always the best! You’re treated like you’re sitting in first class!"
Cons: "I packed a SOLID body butter that was brand new. I thought that because it was NOT a liquid but a SOLID it would be okay. Wrong! I took every precaution and even called prior to packing. I didn’t think this would be a problem. So, out it went! My SOLID deodorant was fine, though."
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "Crew was amazing."
Cons: "Nothing everything was great!"
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "On time, clean plane, good service."
Cons: "Lack of seating at departure gate, costumer agent at gate was rude about standing early for boarding (see first comment). Food was not my style my wife enjoyed it."
Pros: "It was really nice having the bassinet for our little one."
Cons: "My wife encountered a rude attendant after simply getting up and asking for water."
Pros: "Standard flight and comfort."
Cons: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Cons: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Cons: "No WiFi, seats had no cushion"
Cons: "All flights cancelled. Stuck overnight."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "Good customer service"
Cons: "Seat was not comfortable and food was not great"
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "Flight went smoothly with no issues or problems. Flight attendants were nice & helpful Thank you"
Cons: "The only thing I could complain about was the tv screen wasn’t working & attendant tried to fix but the headphones never worked,"
Pros: "friendly service"
Cons: "no head support"
Pros: "Crew was hospitable and flight was clean."
Cons: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Pros: "Nice to be on a full service airline for once"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Pros: "On time-well organized!"
Pros: "Hot and cold drinks offered welcomingly"
Cons: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"
Cons: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Cons: "The seats was un confotble"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "Fantastic new plane and great entertainment options."
Cons: "Too bad you're now charging for wifi. A little disappointing considering how long the flight is."
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient!"
Pros: "the crew was good"
Cons: "the food was poor"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "Efficiency of the crew and steward staff"
Cons: "Food Entertainment - definition of the little screen is very poor, you should focus more on providing free programming to passengers Ipads and Notebooks"
Pros: "Boarding process, food and entertainment were excellent."
Cons: "Seats seemed a little small, even for economy."
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Pros: "No problems at all. Luggage was there a and crew was very polite tried to keep everyone comfortable."
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Cons: "This flight had a lactose free meal but not gluten free."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Cons: "Less mask nazis. Not flying again"
Pros: "Very efficient boarding and great crew!!"
Pros: "service at checkin was very good"
Cons: "wheelchair accessible service was poor with at least 8 of us waiting for 1 attendant at one time. Two waited more that 2 hours. I waited for about one hour"
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Cons: "Wonderful service in Premium."
Pros: "Good food choices well prepared(even roll& breakfast croissant were excellent) An outstanding premium economy experience n stark contrast to Air France and other NA Carriers. Good wine list great service. Nice service touches like linen for table tops"
Cons: "Amenities on Asian carriers are more"
Cons: "Need to use your own device for entertainment, no screens in flight."
Cons: "From Vancouver to Los Angeles no screen seats no Entertainment"
Pros: "Airplane was comfortable."
Cons: "4.5 hr delay in Hong Kong airport."
Cons: "After checking in 24 hours prior and receiving my boarding passes when we got to the airport we found out our seats were changed and only one of them was confirmed if not for one empty seat on the plane we would have had to stay behind this is unacceptable That we were not informed of these changes"
Pros: "Member of the crew was not too helpful. Despite my malfunction"
Cons: "Customer service. Understanding customer needs and provide best possible travel experience."
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
Cons: "Food was same as al flights tied of menu. No entertainment. All old movies."
Cons: "very poor customer service boarding and in flight."
Pros: "The pilots made the trip in great time. The landing was smooth."
Cons: "The flight from Tampa to Toronto was delayed for 2 hours, with no explanation. Therefore I miss my connection to London. This was my first time flying WestJet. When I booked I thought it would be easier then flying out of the States, like I usually do. Not really in my opinion the walk from aircraft to aircraft is so long in Toronto. This was a surprise to me this part of the journey. Will think twice before booking again."
Pros: "Seats had room. Entertainment options were quite good."
Cons: "WestJet has lost its Chutzpah. No longer knows it’s identity. Food choices were terrible for a 5.5 hour flight, and the couple of okay choices they were out of very quickly. Crew was friendly enough but no sparkle."
Pros: "Direct flight"
Cons: "Screaming crying children"
Cons: "They should let everyone get to their seats and then deal with storing overhead baggage . Really annoying standing in the aisle waiting forever to get to your seat while people are trying to cram their carry ons into the overhead compartments .. or load the back of the plane first"
Pros: "The crew were friendly and worked to get us boarded quickly because it was cold outside on the tarmac. The flight was smooth with a good landing."
Cons: "WestJet’s WiFi, to allow passengers to connect to the WestJet entertainment app, was not available on this flight which was a surprise. I don’t always enjoy flying and have some anxiety, so entertainment like movies or shows helps get me through flights. This flight was harder because I didn’t know that option wouldn’t be available."
Pros: "Short flight, great staff. No food or entertainment, so no rating"
Pros: "The flights went well. But!"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "The flight left on time, boarding was orderly, I got a window seat."
Cons: "The seats were uncomfortable (very little leg and arm room, chairs didn't recline at all), WiFi was unavailable."
Pros: "On time. Efficient. No frills but perfectly fine!"
Cons: "Delay delay delay delay"
Pros: "The room between the seats"
Cons: "The boarding The landing The delay"
Pros: "The flight staff were very friendly and helpful upon boarding. Once landed even the pilot was standing in view and say good bye. Thanks again!"
Pros: "Boarding was Ok Full plane, which makes a difference"
Cons: "Was there an entertainment progress? One trip for rood and drinks. Delay in boarding, which the crew made up."
Cons: "Paid extra for preferred seat and had to give it up and sit in the middle seat."
Cons: "No in flight entertainment unless you download their app, however there was no signs or announcements to warn passengers of this. Flight was delayed and they lost my baggage even though it was a direct flight. Not impressed."
Cons: "Paid good money for this flight to Cancun, no wifi, and no movies etc... This is unacceptable and I'm very disappointed as a long time WestJet flyer"
Pros: "The cabin crew especially the gentleman was great and friendly and accomodative"
Cons: "Babies crying lol"
Pros: "That the flight took off on time."
Cons: "Sitting on edge wondering if the flight was going to take off as so many flights were delayed or cancelled."
Cons: "Flight was cancelled unexpectadly. Notified 4am with no resolution but to fly out almost 48 hours later."
Pros: "As easy as it should have been and great price"
Pros: "The crew."
Cons: "Everything else. Flight was delayed by over an hour, seats are slippery and SO uncomfortable. No food, no entertainment (flight was only an hour)."
Pros: "Getting on in Palm springs and getting off in Winnipeg. Thanks WestJet"
Cons: "Not knowing to download The app until I was on the plane"
Pros: "I was a pleasant trip overall, no delays, everything went fine. I still would prefer built in screens but I watched a movie on my iPhone and it was ok."
Cons: "When we were boarding, I was supposed to give my little case for check in. I had gone through many hoops to make the carry on happen ( all cosmetics in little containers, restricted space overall) and then, just because I was in Zone three and all the spaces were taken, I had to hand in my suitcase. Suggestion: could the above space be reserved for the passengers who sit right underneath?"
Pros: "Westjet service and staff are friendly and helpful as always."
Cons: "The delay waiting to have the plane deiced before departure was a bit of a pain, but I also know this is out of control of the airline or the airport for that matter. It is something that can happen with the weather, so we just have to be patient."
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Pros: "very smooth flight and friendly staff"
Pros: "The crew so nice and helpful"
Pros: "mostly everything that an airline can offer is always on par !"
Cons: "seat sealction - I've booked in advice but seat selection is always a headache. I prefer to have front seats (closes to front in econly class, emergency area) but I got stuck all the way in the back by the washrooms. It would be amazing if on my way back to Calgary I can have a better option?"
Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."
Cons: "Flight was delayed and took another 45 min to leave once boarding was complete"
Pros: "friendly staff quick flight quick boarding"
Cons: "no vegan options on the plain no tv screens"
Pros: "No stops,"
Pros: "Staff was great. Flight was on time and no one got bumped"
Pros: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Pros: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Cons: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."
Cons: "frankfurt airport security is a nightmare"
Pros: "Made it"
Cons: "Nothing in particular"
Pros: "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."
Pros: "Cool crew"
Cons: "More leg space on economy section"
Cons: "Luggage fee were outrageous."
Pros: "On time"
Cons: "Not a thing"
Pros: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Cons: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."
Cons: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."
Pros: "Good, basic flight"
Pros: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Cons: "late. support afterwards was awful."
Pros: "On time, movies, service staff"
Pros: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Cons: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Pros: "Crew were excellent, had a row to myself, luggage turned up quickly"
Cons: "No landing cards given!"
Pros: "On schedule, great crew"
Pros: "The airline staff were so positive and friendly. Really made the long trip easier."
Cons: "Should at least serve some water"
Pros: "Softest landing ever"
Cons: "Not much entertainment but a domestic flight"
Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Pros: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."
Cons: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Cons: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."
Cons: "I was unable to check in over the mobile app nor online. Had to do everything at the ticket desk in both the US and overseas. Made me feel as though I didn't have a reservation in the system."
Pros: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Cons: "Smooth flight."
Pros: "Friendly service, good movies. Easy flight, arrived early."
Cons: "Being served two versions of a ham and cheese wrap in a row. Variety would have been nice."
Pros: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Cons: "Smaller than average seat size."
Cons: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."
Pros: "The crew"
Cons: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Pros: "Flight attendant was friendly, tea or coffee offer."
Cons: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Pros: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"
Pros: "Friendly crew"
Cons: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"
Pros: "Nice crew"
Cons: "The flight is very noise they never turn off the lights and close the windows so it's very hard to try to sleep."
Pros: "The dinner was great!"
Cons: "The variety of movies was more limited than I expected."
Cons: "They lost my bag on a direct flight that was only two hours. Then said it would take 2-3 days to deliver I won't be in Austria 2-3 days. I am very angry and they did nothing to fix the situation just told me to call in the morning."
Pros: "we didn't crash"
Cons: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Pros: "I'm a super nervous flyer, and SAS did an awesome job with customer service, in flight service, the food was delicious and the drinks were great! I'll be sticking with SAS for future flights."
Cons: "Crew service is very poor Flight cleanliness was poor Food served was very low quality Inflight entertainment was very basic"
Cons: "I and my 2 children, 10 and 8, thought the dinner was really bad. Also, entertainment selection was lacking. Other than that I thought sas did a great job with the flight."
Pros: "One magazine was not enough"
Cons: "You expect me to vacation time trying to contact you about the items missing from my suitcase. I have read where I have seven days to report this. This happened on June 20 almost a month ago I am at home trying to straighten out this I had yet to even speak to anyone about The luggage items missing. Why would I miss out on my vacation trying to write you???"
Pros: "Flights were on time. Crew was great."
Pros: "The food is great, the flight attendants are great, and the flight is comfortable."
Cons: "There is little legroom unless you are in first class."
Cons: "My computer/media screen did not work the whole trip, nor did audio -just heard loud screeching when I plugged in my headphones. Also, the seats were very uncomfortable. Additionally, I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Cons: "Lost luggage delivered today"
Pros: "Offers nothing over the worst airline in US. Small space, uncomfortable seats. No head rest. No entertainment , no seat charger. One bathroom for entire full flight. I wrote these here to leave room on other section to write what I really did not like. Having seen European airline, I am going to embrace our own airlines in good old USA with warmth"
Cons: "They wanted to charge us for two small carry one weighing 12.5 kilos each since we had not maked on purchase time that we had luggage to check in. Some $ 75 each. I do not remember online purchase page having any section to make down the luggage at the time of purchase. On the flight we were in hot plane for 1/2 hour with no air conditioning dehydrated only to find out that our dring water allowance was 2/3 of a small plastics cup. Yes, believe it. It is the truth. They will refil hot tea once or twice but no cold water. One much purchase if they like which was not so cheap. Attendant said they have limited cold drinking water allowance on board for reason. I am thinking , I guess , it would have made the plane weighed too much. Stingy airline like the others in Europe such as AirBerlin. I get the feeling that Americans are at this disadvantage and not swedes since we saw many other passengers carying carryon the same size as us."
Cons: "The fight was cancelled due to the on-going Swedish pilot strike."
Cons: "The crew could ask people who does not have a rush connecting schedule to stay at seat and let those who has a rough schedule to get off first. UA did this, but SAS did not."
Cons: "old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't."
Cons: "I missed my international connection because flight was three hours late."
Cons: "The flight was cancelled."
Cons: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Pros: "Fare good"
Cons: "Old plane, everything terrible because of seat size and spacing"
Cons: "We didn’t, have a wheel chare whan we arrived to Dublen we wait near 1 hair till they come"
Cons: "Finding out that I had to pay more for my bag."
Pros: "Price was reasonable"
Cons: "They lost my luggage due to transfer"
Pros: "Staff was pleasant and helpful"
Pros: "Flight crew was great."
Pros: "Short flight so no food"
Cons: "All good"
Pros: "Not much"
Cons: "Food was horrible"
Pros: "Crew was superb, very friendly and helpful as the handle of my bag broke. They did all they could to assist."
Pros: "Food and entertainment are not applicable for this flight as it is too short to need this anyway"
Pros: "Got a good nap in"
Cons: "A little warm"
Pros: "Staff on ground and on plane was super friendly. Thanks for the pleasant flight!"
Cons: "It would be great if at least cold beverages were included in the ticket price - would make the flight experience more welcoming."
Cons: "It was on Air Lingus not BA. No Entertainment -"
Pros: "Comfortable seats Great raspberries and blueberries. Delicious."
Pros: "Very busy flight but staff very professional"
Pros: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."
Pros: "Boarding clerk was excellent. He was very helpful"
Pros: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Pros: "Flights were on time"
Cons: "Boarding was a bit confusing and staff wasn't actively being helpful with information. Got absolutely nothing to drink/eat on the plane-not even a glass of water! The flight crew was just ok, no one "stood out" as good or excellent. Again, nothing about this flight made me want to definitely fly British Airways again."
Pros: "The Aer Lingus staff are brilliant!"
Cons: "Nothing to report"
Cons: "Seats are way too tight. Plane itself was very loud."
Pros: "Great service, and very smooth flight"
Cons: "I got to the airport the morning of my flight from Warsaw -Dublin and was told my flight was cancelled and no longer exists. Luckily I got a hold of my daughter who was in LA at this time and woke her up at 1am with this issue. She called the web booking company Webjet where you directed us to buy the flight, and was told by Webjet that my flight was cancelled the day before and we were not notified IN ANY WAY! By some miracle, my daughter was able to talk to Webjet and get me on a new flight last minute. Again, this is all happening at 1am California time while I am stranded at the airport in Warsaw! Unacceptable!!! I am however glad that the issue was resolved and I made it home safely. But I think someone needs to look into this immediately because if it wasn't for my daughter, I wouldn't have left the Warsaw airport due to the fact that the airline cancelled the flight and neither the airline, Kayak, nor Webjet notified me...."
Pros: "They got us there."
Cons: "We flew in from San Francisco to London on full-price Business Class tickets. Stupidly, I bought Coach tickets separately for the short leg to Dublin. British Air would not check two bags all the way to Dublin. For one of the bags, we did the measurements, and joined all the other people who haul extra luggage onto the plane for carry-on. For the other bag, sixty-five Pounds Sterling (about eighty-five bucks) for the other bag for a one hour flight. Wow! That put a big damper on the whole flight experience."
Pros: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Cons: "Horrible plane. Sounded like it was on its last legs."
Pros: "Short flight, slept all the way!"
Cons: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Pros: "It was quick"
Cons: "Food options were bad"
Cons: "Seats are too narrow."
Cons: "Cramped seats. Entertainment system did not work well."
Pros: "My flight was changed at airport"
Cons: "Barely made flight-- no help offered"
Pros: "Many entertainment options, food was tasty."
Cons: "Movie options were not new releases"
Pros: "Flight and connections in perfect time."
Cons: "Worse experience ever!!!!"
Pros: "the only somewhat helpful person was the customer service attendant that i called the day before i flew who tried his best to be helpful after the worst flying experiences i have ever had"
Cons: "the lack of anyone willing to assist me in the airport, over the phone, online. i was not able to check in had to call customer service several times because i was getting hung up on or told that nothing could be done to check me in, issue me boarding passes or just answer general questions. Went to the airport 3 hours prior for a transatlantic flight like recommended (6:45). The attendants showed up to the desk at 8, with no sign as to when they would show up even though the desk was getting called constantly starting at 7am. was told that in dublin we would have to check in to flight and we would be assigned seats then. even thought the attendant printed our boarding passes for the connecting flight but did not give them to us. When in dublin was told that we had already been checked in and we could have been assigned our seats in madrid by the connections desk. When talking to others on same flight they told us they were allowed to checkin into all flights and had no issues at the airport"
Cons: "The service was terrible and staff was unpleasant"
Cons: "There was no entertainment for that flight."
Pros: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Cons: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Pros: "Not a lot"
Cons: "Crew is lazy and rude. I had paid for extra legroom seats and it was not honored. Dreadful!"
Pros: "very comfortable seats and crew was nice"
Cons: "it was an overnight flight so people wanted to sleep. took the crew till like forever to finally turn off or dim the lights..but soon after, people opened their window and sun was coming it. not sure what these idiots tried to see outside as there was nothing. sun made it hard to sleep because it was way too bright. other airlines make sure that windows are closed during overnight flights to ensure everybody will have a good sleep instead of getting woken up by the sunlight in their eyes. wish british airways would do the same. everything else was good, excellent service too"
Pros: "The lounge at San Diego was good. Plane was punctual and only took 30 minutes from touching down to get to the long stay car park."
Cons: "Plane was very old. Entertainment system slow and live maps would not work. Its a pain having people stepping over you to get out of their seat in business class. Toilet was pretty disgusting at the end of the trip after one passenger was sick."
Pros: "The crew was nice"
Cons: "The space was so limited"