Pros: "it was ok."
Cons: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Pros: "Entertainment was great, excellent movie selections, and games."
Pros: "The crew was friendly and helpful."
Cons: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Pros: "The crew was very accommodating"
Cons: "Entertainment system was old and with few choices"
Cons: "Actually making the flight"
Pros: "Crew was great. Very friendly and accommodating"
Cons: "Regional jet had hard seats but adequate for 1 he flight"
Pros: "The crew was very nice. Seats were pretty comfy."
Cons: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Pros: "Crew was great"
Cons: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
Cons: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Pros: "Very friendly and attentive crew. Clean plane."
Pros: "There was an abundance of drink carts and dining options, snacks. Thank you!"
Cons: "Some of these planes need improved entertainment systems. Half did not work."
Pros: "Spacious seating available/ snack/staff"
Cons: "No entainment"
Pros: "Very friendly, without being intrusive. Responsive and happy."
Cons: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Pros: "Swiss quality, punctuality and reliability."
Cons: "No negatives."
Pros: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."
Pros: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Cons: "No entertainment but short flight"
Pros: "The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!"
Cons: "My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C."
Cons: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Cons: "2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap)."
Pros: "The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional."
Cons: "I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!"
Pros: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Cons: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."
Pros: "They waited for us. We came in late and had to connect to this flight and they waited the 10 min for me and 8 other passengers. Very grateful for that. Service and food was amazing!"
Cons: "Nothing."
Cons: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Pros: "Great"
Cons: "I didn't get my kosher food that I ordered"
Pros: "Excellent food. Lovely service. Departure and boarding on time."
Cons: "No entertainment at all. Very limited leg room"
Pros: "Nothing"
Cons: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."
Pros: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Pros: "When we landed"
Cons: "Everything else..."
Pros: "+ Crew, professional and polite."
Cons: "- food unevenly cooked - No entertainment - Small toilet"
Pros: "Food wag good, plane comfortable"
Cons: "Transfer at Zurich"
Pros: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."
Pros: "It was comfortable."
Cons: "No entertainment."
Pros: "Crew"
Cons: "Cramped seats"
Cons: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."
Pros: "The whole experience was excellent didnt hv to wait long for luggage"
Cons: "Pressure to make connecting flight"
Pros: "Great flying with Swiss!"
Cons: "seats were a bit tight! otherwise, great!"
Pros: "zurich a great airport."
Cons: "cheese roll"
Pros: "Comfy, loved the individual Tvs and food was great!"
Pros: "As a frequent traveler, SWISS hadthe best airline food I've ever tasted. Very efficient in everyhing they do. Great service and the crew was very friendly. Unfortunately, I had a seat that was in between the two in front of it, so my TV was at an angle, but only a minor inconvenience"
Pros: "Friendly flight attendants. Great food"
Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"
Cons: "The handle of the pull-stick that slides into the suitcase was broken off with the pull-stick sticking out of the TUMI suitcase. Used a pen point to release it and get it back into the suitcase. No handle so it was impossible to drag the suitcase. The ground personnel representing Swiss Air at the Boston Baggage carousel was a novice, had never filled out a baggage claim form before. Told me they would phone me. I am a bit skeptical about this claim. Not sure if it was Swiss Air of the local ground personnel who damaged the suitcase."
Cons: "The flight was delayed that made the connection very tough."
Pros: "Food and entertainment were better than expected."
Cons: "No complaints"
Pros: "On time, organized."
Cons: "Entertainment was terrible- poor selection and consols were super old Old planes and crowded isles No chance to select seats! Weight limit on carry on No perks for gold star alliance Free wine is not good quality so why bother with providing"
Pros: "The crew was nice and the seat was fine"
Cons: "New seats, internet service and at least water."
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Pros: "the most important thing for me is to arrive on time. Everything else is secondary.me"
Cons: "music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way."
Pros: "The crew was very warm."
Cons: "Seats very tight."
Cons: "Quick, easy, no problem."
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Pros: "el vuelo de lima a quito fue terrible. Me gustó la puntualidad"
Cons: "Todo, la comodidad del asiento, la cordialidad de los asistentes de tripulación, no hubo comida, no puedes escoger tu asiento y no es una aerolínea low cost, no hay entretenimiento en los aviones"
Pros: "Nothing"
Cons: "Nos tienen esperando 40 minutos en el avión sin dejarnos bajar, he perdido mi taxi y ya lo cobraron de mi tarjeta. Es una burla LATAM siempre jugando con mi tiempo... siempre."
Pros: "Crew was great. Seat was great."
Cons: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
Cons: "More diverse snacks/drinks."
Pros: "nothing, it was awful"
Cons: "4 hour delay for no reason, no vouchers for food or anything."
Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Pros: "We were able to get to our destination safely without incident. Plenty of space for overhead baggage."
Cons: "The boarding process was confusing, no announcements in English, so we didn’t understand what was happening. Land crew was great, but the flight crew passed over us for drinks, never came to pickup any trash. Seats were terrible, very uncomfortable for a 3.5 hour flight. Flight delayed 30 min. too."
Pros: "Flight on time Departure & arrival"
Cons: "Two seats in every set of rows"
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Pros: "The leg place and reclining chair"
Cons: "Boarding instructions could have been made more clear. We asked one gate agent who told us to get in the wrong line. There was nothing offered to eat for someone that does not eat meat and cheese."
Cons: "My luggage was delayed on the previous leg of trip, so I didn't have it on arrival in Cusco. Also, after booking I was unable to modify the reservation to add 1 checked bag, so I had to pay a large fee at the airport."
Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Pros: "The crew was awful, they did not let me board my flight despite me getting there at a reasonable time."
Cons: "They could have let me board my flight. I missed my international flight because of this and had to pay a heavy fee."
Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Pros: "Organized well"
Cons: "Seat crowded too much"
Pros: "Departed exactly on time & arrived early. Excellent!"
Cons: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Pros: "I liked that there was plenty of friendly, professional help along the way."
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Pros: "It was very fast to board, and the landing was great"
Cons: "No entertainment, no free snacks"
Pros: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Pros: "La tripulación muy atenta"
Cons: "La comida"
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "Clean"
Cons: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"
Pros: "Great service and delicious meals"
Pros: "Getting off the plane"
Cons: "Boarding disorganized. Seats cramped. Food poor. I travel to Latin America often and Latam was a pleasure. Now they are money grubbing profiteers like all the others. What a shame."
Pros: "The fact I never have to fly this airline again after today"
Cons: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"
Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Pros: "The friendliness and efficiency of the flight attendants was incredible!"
Cons: "I cannot think of antthing bad!"
Pros: "The plane was warm which was so nice"
Cons: "worst service ever"
Pros: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"
Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"
Pros: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Cons: "It was all very good on the flight TO Lima. No problems."
Pros: "Beautiful, new, clean plane with friendly staff and pretty good food"
Pros: "Nice crew"
Cons: "Small chairs"
Cons: "Lost my luggage. Could've taken an earlier flight.."
Pros: "There is nothing that I liked"
Cons: "Having flown with LAN multiple times the only time you receive good service is when you fly in Business Class. Recently I have been flying economy and from the moment checking in to leaving the plane is a terrible experience. I have had on numerous occasions when checking in at the airport that I was lied to regarding the seat I was in. Or there was more than one person with the same seat. Food and the wine is awful. I would not even eat it if I was starving. When flying the overnight/ morning flight they leave the cabin lights on pretty much the entire way, their excuse is that they need to serve dinner, but who serves dinner at 0500 in the morning anyways. My last flight I asked if I could borrow a pen, and they told me they do not give out pens to customers. I will never fly LAN again except for business class. On American Airlines they are a lot more friendlier. Also a shame that they do not have a way of recognising the people that fly with them frequently, I have flown with LAN 10 times in the last 12 months. They have a bad attitude."
Too much delay in the first two flights, so I lost the connection to the final destination.
Cons: "Avoid delays and communicate better about the delays"
Cons: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again."
Pros: "Everyone smiling Check in easy Though flight was crowded it was quick"
Pros: "Entertainment options"
Cons: "Huge delay...."
Pros: "O lanche foi muito bom"
Cons: "Resolver os constantes atrasos neste vôo"
Cons: "Everything perfect . Marcia was very professional and very helpful person boarding at the gate . Employees like her makes the difference . Tks"
Cons: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Pros: "Plane"
Cons: "Time - delayed twice - missed connection"
Cons: "Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights."
Pros: "Buen servicio en gral."
Cons: "Si. Podría haber entretenimiento a bordo."
Cons: "The seats are close together so there's not as much legroom as other airlines I've flown in Brazil. There was no in flight entertainment. The snacks were mediocre at best. The gate was changed at the last minute so it was a little confusing."
Pros: "I enjoyed my seat!"
Cons: "They could have started boarding on time."
Cons: "Food! Being a International flight they could serve better food.. they served a cold cheese/ham sandwich.."
Pros: "The crew was ok"
Cons: "No food"
Pros: "Crew was very kind and attentative."
Cons: "Seats were not comfortable and didn't recline much."
Pros: "On time"
Cons: "Space"
Pros: "The space between sits in the airplane"
Cons: "The timing"
Pros: "On time, entertainment"
Cons: "Comfort"
Cons: "More efficient check in. Long wait at gate."
Cons: "Very nice crew. Attentive, professional and kind"
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Cons: "The flight delayed A LOT."
Pros: "Punctuality. Safety"
Cons: "Bagage delivery was a bit slow."
Pros: "Thanks"
Cons: "All good"
Pros: "The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again."
Cons: "I didn’t like the snacks."
Pros: "Their boarding is more orderly than many Brazilian airlines."
Cons: "check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay."
Cons: "It was very hot on the plane. Very little air conditioning."
Cons: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Pros: "Nice people once you get to an agent"
Cons: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."
Pros: "Everything about today’s flight hit the right notes: wonderful lounge, premium boarding line, no one in the middle seat, overhead bin space was very good, Wifi to watch movies and a holder for my iPhone while watching the movie, quick and efficient food and drink service, etc."
Cons: "There were no negatives for me on this flight."
Pros: "The crew was very nice and friendly"
Cons: "The discomfort of the seats!"
Pros: "- Comfortable seat and clean aircraft at a reasonable price & time - On-time"
Cons: "- Kayak displayed that 1 checked bag was included in fare when it was not"
Pros: "I’m time quick to board food and drinks free"
Pros: "Better snack"
Cons: "Snack"
Pros: "el vuelo estuvo bastante bien"
Cons: "casi perdemos el vuelo porque no nos podian despachar las valijas, nadie hablaba ingles o español para que nos podemos hacer entender y terminamos pagando el doble por despachar el equipaje"
Cons: "The width of the seats were too small."
Pros: "Great service. No delay. Quick and efficient boarding. New, clean aircraft. Comfortable. Would certainly fly GOL again. And recommend. Easy on line check in."
Pros: "Las instalaciones en perfecto estado todo en funcionamiento"
Cons: "Los sobrecargo un poco antipáticos deberían de colocar más aeromozas"
Pros: "Crew was nice and professional"
Cons: "No entertainment I was unable to get my ticket to Rio de Janeiro and I was only able to get my ticket to São Paulo so I had to see someone else and that is not very efficient"
Cons: "Due to weather conditions, the flight was delayed an hour and a half."
Pros: "Service was great"
Cons: "A little delayed flight :-/"
Pros: "Thanks! I enjoyed my flight."
Cons: "Not so much Enlish speaking :-/"
Pros: "Delays without advice,desaster."
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Cons: "They had only 4 people checking in the luggages and the lines was huge ... my wait in line was longer than my fight which I think it's absurd"
Pros: "Space between seats"
Cons: "Lack of food options"
Pros: "No primeiro trecho que fiz (Salvador - Congonhas) a aeronave era nova e bastante confortável. O voo chegou ao destino em menos tempo do que previsto."
Cons: "Enquanto o embarque está ocorrendo o ar condicionado fica desligado na aeronave, o que provoca muito calor no ambiente. Lembrando que o processo de embarque normalmente demora um tempo razoável."
Cons: "Significant delays"
Pros: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Cons: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"
Pros: "Quick and Friendly Staff"
Cons: "Flight was wonderful, landing a little rough"
Cons: "I missed my international connection because flight was three hours late."
Cons: "Unbelievable waste of time and gross inefficient experience trying to get assistance service for a wheelchair abominable delays wrong numbers and general disconnection between ground services & personnel. No problem in New York with Delta no problem in Barcelona but London was a sad performance."
Cons: "The flight was cancelled."
Cons: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Cons: "We didn’t, have a wheel chare whan we arrived to Dublen we wait near 1 hair till they come"
Cons: "Finding out that I had to pay more for my bag."
Pros: "Short flight so no food"
Cons: "All good"
Pros: "Crew was superb, very friendly and helpful as the handle of my bag broke. They did all they could to assist."
Pros: "Food and entertainment are not applicable for this flight as it is too short to need this anyway"
Pros: "Staff on ground and on plane was super friendly. Thanks for the pleasant flight!"
Cons: "It would be great if at least cold beverages were included in the ticket price - would make the flight experience more welcoming."
Cons: "It was on Air Lingus not BA. No Entertainment -"
Pros: "Very busy flight but staff very professional"
Pros: "Boarding clerk was excellent. He was very helpful"
Pros: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Pros: "Flights were on time"
Cons: "Boarding was a bit confusing and staff wasn't actively being helpful with information. Got absolutely nothing to drink/eat on the plane-not even a glass of water! The flight crew was just ok, no one "stood out" as good or excellent. Again, nothing about this flight made me want to definitely fly British Airways again."
Pros: "The Aer Lingus staff are brilliant!"
Cons: "Nothing to report"
Cons: "Seats are way too tight. Plane itself was very loud."
Pros: "Great service, and very smooth flight"
Cons: "I got to the airport the morning of my flight from Warsaw -Dublin and was told my flight was cancelled and no longer exists. Luckily I got a hold of my daughter who was in LA at this time and woke her up at 1am with this issue. She called the web booking company Webjet where you directed us to buy the flight, and was told by Webjet that my flight was cancelled the day before and we were not notified IN ANY WAY! By some miracle, my daughter was able to talk to Webjet and get me on a new flight last minute. Again, this is all happening at 1am California time while I am stranded at the airport in Warsaw! Unacceptable!!! I am however glad that the issue was resolved and I made it home safely. But I think someone needs to look into this immediately because if it wasn't for my daughter, I wouldn't have left the Warsaw airport due to the fact that the airline cancelled the flight and neither the airline, Kayak, nor Webjet notified me...."
Pros: "They got us there."
Cons: "We flew in from San Francisco to London on full-price Business Class tickets. Stupidly, I bought Coach tickets separately for the short leg to Dublin. British Air would not check two bags all the way to Dublin. For one of the bags, we did the measurements, and joined all the other people who haul extra luggage onto the plane for carry-on. For the other bag, sixty-five Pounds Sterling (about eighty-five bucks) for the other bag for a one hour flight. Wow! That put a big damper on the whole flight experience."
Pros: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Cons: "Turbulence."
Cons: "Gate not given until last minute. The most cramped plane I have ever been on and I’m petite. No complimentary anything."
Cons: "Horrible plane. Sounded like it was on its last legs."
Cons: "In our party of 3, one bag was lost -- apparently stolen at Rome airport. Nobody there from Aerolingus to go to! No complimentary food or even water from Dublin to Rome. Lousy food and expensive drinks elsewhere. Airplane from Dulles to Dublin ws old, unkept, antiquated. Serbve on airplanes was bad to nonexistent. NO coffee in the am after an overnight flight!!???"
Pros: "Short flight, slept all the way!"
Cons: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Pros: "It was quick"
Cons: "Food options were bad"
Cons: "Cramped seats. Entertainment system did not work well."
Pros: "My flight was changed at airport"
Cons: "Barely made flight-- no help offered"
Pros: "Many entertainment options, food was tasty."
Cons: "Movie options were not new releases"
Pros: "Flight and connections in perfect time."
Cons: "Worse experience ever!!!!"
Pros: "They tried to help me in person by making a phone call to the security gate."
Cons: "Despite the call to security (I guess it was to the security gate? Not sure) it seemed standard the way they spoke, not as if anyone seemed empathetic to my situation as I am a graduate student and was in dire need of returning to Dublin, Ireland for work the following morning. I have had a different experience with different British Airways representatives. The customer service on the phone seemed good, but in person, it just felt like robots following policy unfortunately. I spent $150 for a roundtrip flight and could not use my "Return" portion of my ticket. I arrived to the security gate and I could not be let in. My flight was even delayed which should have allowed me time to scan through security but it did not. My phone is temporarily unavailable as it is in the shop for repair, while I navigate a foreign country without the use of maps or access to email so easily. I checked my email at a random hotel in London for 1.5 hours, and 30 mins after I left, apparently an email was sent by BA to me, alerting me that I could check-in my luggage, instead of having to take it on-board as carry-on. All these details would have been nice to know a little more ahead of time. I wish I could be refunded for my flight, as that was the last flight of the evening, and I ended up having to go to Air Lingus to pay nearly 300 pounds to get on their last flight back to Dublin. As a graduate student, working on my thesis and fulfilling a job here in Ireland as the final leg of my Master's degree, any money saved is a help. Forfeiting half my ticket, and purchasing a new one twice the price of my original was not something I was expecting. I was an emotional wreck getting on-board my other airline's flight. Just not a positive experience that resonated with me overall :( I wish I had more positive insight to share, especially on social media or Yelp about my experience to London and back with BA. Plane was small, and complimentary drinks were not served as every flight I have ever been on in 30 years, and that is several several dozen, have ALWAYS given at least a drink, even if they didn't have peanuts/pretzels. Pretty disappointing.."
Pros: "the only somewhat helpful person was the customer service attendant that i called the day before i flew who tried his best to be helpful after the worst flying experiences i have ever had"
Cons: "the lack of anyone willing to assist me in the airport, over the phone, online. i was not able to check in had to call customer service several times because i was getting hung up on or told that nothing could be done to check me in, issue me boarding passes or just answer general questions. Went to the airport 3 hours prior for a transatlantic flight like recommended (6:45). The attendants showed up to the desk at 8, with no sign as to when they would show up even though the desk was getting called constantly starting at 7am. was told that in dublin we would have to check in to flight and we would be assigned seats then. even thought the attendant printed our boarding passes for the connecting flight but did not give them to us. When in dublin was told that we had already been checked in and we could have been assigned our seats in madrid by the connections desk. When talking to others on same flight they told us they were allowed to checkin into all flights and had no issues at the airport"
Pros: "Quick flight."
Cons: "Flight was delayed, plane didn't take off for a long time after boarding."
Cons: "The service was terrible and staff was unpleasant"
Cons: "Very cramped seats; terrible food; was put on Air Lingus instead of BA; missed our connection and Air Lingus was very difficult to work with"
Pros: "Flight attendants really are nice folks"
Cons: "1. Bought ticket via kayak chicago to prague, so I got outgoing trip on British airways but they codeshare it out to Aer Lingus. Unfortunately, these dumbos haven't figured out that no matter what the gyrations they do, I still want to be able to pick my seat beforehand. Nada. Not possible online. And forget calling aer lingus 800 number. called twice and was on hold for 30 min each time, they dont bother answering. 2. At airport, I was willing to pay extra for a good seat because of the issues above, so they said they would help me out. Ha - the manager who purportedly was helping me out gave me a seat up front next to a shrieking infant and behind a bassinet (he knew exactly what he was doing but didnt care). They really lie and think we're idiots. 3. Same thing for flight from dublin to prague. This time last row next to toliets Dont fly aer lingus if you dont book directly with them, same for british airways I looked at BA's website - they do let you book a seat in advance but you must pay something for every single seat. Crazy. There are no free seats"
Cons: "There was no entertainment for that flight."
Pros: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Cons: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Cons: "Because I didn't make it and I want my money back"
Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"
Pros: "The crew was nice"
Cons: "The space was so limited"
Pros: "They keep the food coming in there are a decent range of TV and movie options."
Cons: "We booked an overnight layover flight and seemingly that confused all airports systems that we are unable to check in for both of our parts of the return flight. This meant we were not able to select our seats very far in advance for a return flight and initially my husband and I were seated separately but thankfully kind people on board were willing to switch with us. The gate check person in Dublin also on this in our bags to Boston but luckily caught her mistake within a couple of minutes and our bags didn't make it to our correct home destination on our flight back from Europe. We were never prompted to make any specific meal selection restrictions so my vegan husband was not able to eat anything on our flights to or from Europe. The flights were both kept very cold and of course the space and economy is quite tight."
Pros: "Flight staff was very good and so was the customer staff who were friendly but had to deal with so many missed flights."
Cons: "Ground staff management management was extremely poor: a. Flight was booked by BA with a 90-120 minute transfer time but LHR ground staff couldn't get the crowds flowing . And we missed every connecting flight. b. Informed ground staff that the flight was leaving in 90 minutes, and told them that we will not make it if we can't get into the express line but they told us "too bad". BA booked us and confirmed that it was enough time to catch our flights. We missed every single connecting fligh and had to wait 2-4 hours to catch the next flight. And we lost our seating arrangement which made it difficult since we have children. c. When we got to about 30 minutes to our flight then they switched us to the express line but it was always too late. Very disappointed with the BA airport management. d. A lot of people were trying to rebook flights, and that line became too long. I empathize with the BA booking staff but not with the ground management staff. e. Avoid BA if you have to get a connecting flight at LHR and it is within less than 2 hours, it was a poorly managed operation."
Pros: "Really a nice meal and good service"
Pros: "Seat 5A was great"
Pros: "Boarding was very smooth crew was very pleasant and helpful"
Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Pros: "Crew friendly.Flight arrived early.Boarding was smooth."
Cons: "Seats not comfortable."
Cons: "Seats are small, tight and don’t recline much."
Cons: "For our delay with no information"
Pros: "Same as first flight."
Pros: "Movie selection, drinks"
Cons: "Kayak/JustFly charged us a fee to pre-select our seats which was appealing traveling with a baby. However, upon checking in, we found that the seats were not reserved and the fee was a marketing ploy. The airline attempted to separate our family of 3, but luckily it was not a full flight and we were able to sit together with no help from Kayak, JustFly, British Airways, or American. Kayak/JustFly made the experience of traveling overseas with a baby more challenging than it otherwise would have been which is a terrible way to conduct business. We will never be using these services again and will tell family and friends to do the same."
Pros: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Cons: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Pros: "On time flights, friendly crew"
Pros: "I felt very motion sick and was flying by myself, the flight attendants comforted me and made sure I was taken care of properly."
Pros: "We had a really nice, friendly and fun male flight attendant."
Cons: "Too tight, seat was uncomfortable, food was bland"
Pros: "The crew was fantastic. Enjoyed the Free movie options."
Pros: "There was a lot to see"
Cons: "The screens were severely delayed and frustrating."
Cons: "3 hour delay. Old plane."
Pros: "Staff extremely friendly and helpful"
Cons: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."
Pros: "Once we got on the plane, everything was pretty standard"
Cons: "Flight was delayed 5 hours."
Pros: "Flight was direct and on time."
Cons: "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
Pros: "Nothing whatsoever"
Cons: "I was confused by the Brot"
Cons: "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"
Cons: "Old plane with no plug-ins and outdated media."
Pros: "The food was good and the flight attendants were great."
Cons: "No personal entertainment, just the old TVS every 6-8 rows."
Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."
Cons: "food options, departure delay"
Pros: "finally made it to our destination"
Cons: "our flight was delayed 3 hours, they finally changed planes, and the one we took for a trans-Atlantic flight was cramped, poor service on the plane, all-in-all an uncomfortable flight - I've had much better on other carriers, and won't be likely to use American Airlines again :("
Pros: "It got me there."
Cons: "Flight was delayed 3 hours and switched gates 3 times. I'm pretty sure they swapped planes as there wasn't any in flight entertainment. Flight overall was fine but unhappy with service and updates at airport."
Pros: "Food and "free" drinkscomfort of seats overall"
Cons: "Comfort of seats in which to sleep"
Cons: "7 hour flights must have good entertainment facilities like individual screen wherein you can choose your own. I don't normally get a good sleep on planes so a good entertainment is a must for me..."
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Pros: "Very smooth flight with excellent crew!"
Cons: "There were no individual monitors at the seats."
Pros: "Free alcoholic beverages"
Cons: "Check in was ridiculous, one enormous line for all the "one world" airlines. Which although we booked Finnair, the flight was with American Airlines. Then at check in we weren't given the seats we chose when we booked the flight, actually we weren't given seats at all until the flight was boarding. And although half the flight had not been assigned seats the boarding agent had an attitude that I wanted to get my seat assigned. The airplane was circa 1992, there was a box tv in the aisle every few rows. We flew NY to San Juan PR in July and had personal entertainment on a 3-hour flight, but not ona 6-hour trans-Atlantic. Then there was a problem with the fuel tanks and apparently it was right in the middle of shift change, so one shift went home and the captain didn't know what was going on. "I'm embarrased" he said and we sat on the ground for almost 2 hours. The crew were great, the dinner was fine but yogurt and a weird muffin top is not ok. The best part of the whole flight was a free jack & ginger ale. Based on this experience alone I wouldn't fly with Finnair again. Our trip was for a wedding and most everyone else flew Air Lingus and had a flawless experience, poor choice on our part!"
Pros: "The seats were comfortable and entertainment great"
Cons: "No complaints!"
Pros: "Seating way too tight"
Pros: "A typical American Airlines flight these days. Easy boarding. Very friendly flight crew. Cafeteria food. Left a little late and arrived on time."
Cons: "Squished in seats. No legroom. The usual. (Everyone understands)"
Cons: "The plane had no TV in front of the seat for a international flight, the space was tiny as well. I could never recommend this to anyone else."
Pros: "Crew were very nice and efficient"
Cons: "Move"
Pros: "On time departure and arrival. Flight attendants were efficient and pleasant."
Cons: "No complaints!"
Pros: "nice crew"
Cons: "no entertainment system. Even their in flight radio got messed up. seats were uncomfortable."
Cons: "When we arrived to Chicago we discovered that the airline had tried to "fix" out connecting flight and in the process I was accidentally removed from the same flight as my husband and we were both forced to take detours through London since we had missed our direct flight. Our checked baggage was lost for 2 days. The London airport has more strict rules for carry-on bags and liquids so much of our items were confiscated and the worst part of all was being told at the gate in Chicago that they didn't know why I was removed from the flight but that I would not be allowed to board because they couldn't reach anyone at the American Airlines desk. We pleaded for help for over an hour and were basically asked to sit down and be ignored. I was sobbing when my husband and I were separated and we were worried we might not find eachother in London or in our final destination of Dublin since we had no cell service."
Pros: "The initial price. Difficult flight."
Cons: "I did not get what I paid for and check in took two hours to figure out. I bought tickets on Kayak through Justfly.com for a Finnair flight and added an American Airlines (affiliate) frequent flyer number.and reserved my seats early.as I usually do and everything was confirmed by Justfly.com. No problems, right? I did not receive a check in notification. I used the Finnair trip number on my email but it said there was no flight found. I could not initially get hold of Just fly.com. when I did, they said I had to check in through American Airlines. That didn't work initially either. After getting a new trip number I was able to check in but our seats were changed and it was a red eye. When trying to get seats I noticed there are very few seats left. The seats I had selected were now open and would coat another $120 plus. I couldn't even get those. We wound up with some exit seats which seemed fine until my wife couldn't recline her seat. It was uncomfortable for both of us because she had to use my legs to prop hers onto. Im still on vacation so I haven't contacted American for a refund yet."
Pros: "The flight was delayed 5 hours. We were late for our tour in Ireland!"
Pros: "Good value"
Cons: "Poor food quality"
Cons: "The food.... But you already know that, don't you."
Pros: "The emergency exit row had decent legroom and I was comped my beer."
Cons: "Perhaps it was my own fault, but I kept getting errors trying to check in online at the Finnair website. I was there because up until I tried to check in at JFK, I was 100% sure I booked a Finnair flight, because that's what Kayak told me. I was pretty pissed off when I found out that SURPRISE I was really flying on American Airlines, pretty much the most boring airline on the planet. When I checked in, I was still unable to get a seat assignment, not until I got to the gate where I had to wait 20 minutes for an agent to show up and sort things out. They finally put me in an emergency exit row, in an extremely uncomfortable non-recline seat (I know, regulations). The flight was also an hour late taking off (I know, not AA's fault), which did not help the experience. Will be more careful next time booking on Kayak."
Pros: "Food, entertainment and free checked bag. Can ask for more!"
Pros: "Food, blanket & pillow,"
Cons: "Most of the video screens did not work. Long flight with no entertainment!"