Flight on time, check in and flight attendants courteous and helpful. Smaller plane for international flights, tight space, no comfortable.
the boarding staff were incredibly officious. our carry-on case was borderline within dimensions but staff were not prepared to show ANY flexibility even though many others with larger carry-on luggage were allowed to board. we were understandably furious but the staff were incredibly disrespectful. we called the supervisor who eventually agreed to look on board the plane to see if there was room for our case (one case between 2 of us) and reluctantly agreed to allow us on. The staff on board were excellent though and realized we had been treated badly and were very helpful both in finding a place for our case, some distance from our seats, and helping us to retrieve it when we landed. We are regular travelers on Gol and have Diamante status and had chosen the better Conforto + seats, so we expected better treatment from the ground staff. Also the cabins are of a size that will only fit 3 cases of normal size with a large gap of about 30cm of wasted space. If our case were deemed to be oversize, which I dispute, the extra 1cm would not have made the slightest difference.
I did not like the way that baggage fees were charged. When I signed up for the flight, I knew that there were bag fees. However, the bag fees were so confusing that it felt like I was paying for overweight bags rather than just for having brought a bag with me. Also, the bag fees were based on the pair of tickets rather than per person. It seems to me that it should be first bag fee for passenger 1 and then first bag fee for passenger 2. I eventually got away with only paying $100 for two bags, but it was a struggle to understand the process. As for the flight, the seats were the standard uncomfortable seats that are on most Boeing aircraft. The airline aims to accommodate the standard height people, so us tall people are stuck. There was never an option to upgrade for leg room. It did not appear that there were any seats on the whole plane that had a little more leg room to even try to get. Other than that, I completely ignored the food for this red eye flight. I am not one to eat "dinner" at 2 am. They did not offer any drinks in the morning before landing. I recommend that you bring a bottle of water on board.
Lost luggage, people are not very nice to help you , I was just instructed to fill out a baggage claim online, they were not helpful when I had additional questions after I completed the form on my phone.
They are not ready for international flights, poor service and food, no screen info on the seat.
Horrible. I was never able to board the e flight as they had a glitch in their system that didn’t showed me as a passenger. I waited 2 hours at the front desk till they closed the flight, and they were not able to board me in it. They didn’t offer any sort of solution or refund. Such a disappointment. I would never flight with them again.
It was really bad. Inexperienced and rude people during check-in in Miami, a small and uncomfortable airplane, and problems with the airline caused me to lose my connection flight in Brasilia. Terrible experience!
Pretty terrible, was unable to check out of a flight through the app. Could not check in to my flights with the app. Had to call customer service but they were not much help. Nothing on my itinerary said I had to check in with American Airlines when I reached the United States. I almost missed my flight. I had to run to the gate and get dressed in the tunnel. GOL seemed really unorganized at the desks for check in and took a lot longer than other airlines
Awful experience, A/C didn't work, crew did not do anything about it
Gol has an interesting choice of words. When they say “priority access”, this means you’re boarding on the seventh or eighth group.
Flight was fine. Second meal ( fish sandwich on hard roll) was awful. My suitcase didn’t make the flight. It had been located, but won’t be delivered until tomorrow. Five days after flight
The airport temperature at the airport and on the flight was too warm
boarding is so disorganized, i was literally appalled at the boarding experience
Tap air Portugal was the best I will traveling again with u guys. Thank u.
Flight was delayed on 6/20 to miss international connection. Next flight out was 24 hours later. Not acceptable.
Food was edible, not great, and served by attendants who looked like they really were not happy working the flight. The section I was in was too warm making the 11 hour flight uncomfortable. Other areas on the plane were fine.
I’ve never had worse food in business class ever!
First, communication was terrible. The gate on our ticket was not what was reflected on the airport screens and TAP personnel were not present at either gate to answer questions. The flight was delayed and there was no announcement. Also, there was an equipment swap to a smaller airframe which affected our level of comfort. The root of all these issues was as a lack of communication. With air travel in foreign countries already being a stressful affair, lack of communication needlessly raises the level of difficulty.
On time, politeness, food okay but entertneiment mediocre with only old movie and the so called new we’re 2 or 3…
The crew was very nice. The food was good. The entertainment on the way back to Miami wasn’t as good as the flight over. I wanted to watch Wicked but on the way over from Miami to Lisbon but the screen didn’t work. On the way from Lisbon to Miami Wicked wasn’t an option. Liked the option to check out overhead carry on with our checked luggage Overall the flights were very good. I would fly TaP again
