Cons: "Air circulation on the jfk ist flight was absent and my wife almost suffocated and has to get closer to an exit door to get some air. Last time to use turkish airline"
Cons: "The entertainment system is old, not easy to use, and lacks features."
Pros: "great food, nice staff, and on time"
Pros: "My seat didnt recline so i wasnt feeling comfortable"
Cons: "Delay in boarding by 90 minutes; I think it was a power failure in the boarding gate...computers didn't work. No air conditioning either. Ugh"
Cons: "I got in a car accident on the way to the airport for my flight. I went in an ambulance to the ER and had a doctors note that I was safe to fly the next day. When I tried to move my ticket to the next day, with a business class ticket that cost $4000, Turkish airlines wouldn’t do it. They made me pay $3000 to get home . Unbelievable"
Pros: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Cons: "No negative points to make."
Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Pros: "I had a very good experience with Turkish Airllines! crew was very friendly and excellent."
Pros: "Asian Vegetarian meal was good."
Cons: "Seats with less leg room . No WIfi facility at the gate ."
Pros: "Good movie selection and food, crew were very friendly."
Cons: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Cons: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."
Pros: "Crew was great. Good selection of movies too."
Cons: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Pros: "Smooth flight, great food"
Cons: "Other passengers."
Cons: "my seat was uncomfortable"
Pros: "Friendly and attentive staff. Timely take of."
Cons: "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."
Pros: "Very professional. Also the transfer in Istanbul was very easy."
Cons: "I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs."
Pros: "Good service and perfect entertainment"
Cons: "Food was dried out and tasteless"
Pros: "I liked everthing , and anything."
Cons: "LAX to IST. too many Arabs and pucking Muslims, Please teach them how to behave, bustards, Otherwise I love to guys and girls, Numero uno airline forever, minus hard core Muslims, we do not need them on the board."
Cons: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Pros: "Non- stop option! Great food."
Cons: "Some of the crew members had an attitude issues and they weren't as attentive as others."
Cons: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"
Cons: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Pros: "The Transfer desk granted our request to switch our flight from Istanbul to Chicago to Istanbul to Los Angeles. A meeting that I had initially scheduled in Chicago was cancelled and would have meant an extra day of travel and hotel stay. By allowing us to go directly to LAX we got home a day earlier and didn't have the hassle of going through customs, checking in & out of a hotel and going through another set of security checks with all our bags. Additionally, we had great service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Cons: "Even though they had at least an hour to transfer the bags from the Chicago flight and put it on the LAX flight, the bags didn't make it and they didn't find them for about 24 hours but did deliver them to our home at 1:45 AM (@37 hours after arriving)"
Pros: "Over all Turkish airlines is a class airlines"
Cons: "can't think of anything I didn't like about my flight"
Pros: "the crew in turkish airlines is always nice and courteous. the food was very tasty. i LOVE the little bag with slippers, socks and tooth brush and paste and other amenities."
Cons: "i got lucky and had multiple seats to myself, and it was still tight. i can imagine if i had only one seat i would be in a lot of pain coming off the flight. the bathrooms are very tight too,"
Pros: "Good crew"
Cons: "The moms with babies would do with a little help."
Pros: "Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines."
Pros: "For the price difference between turkish air and direct flights to Rome, for three people, we actually paid for ten days' room and meals. Although the plane was late in leaving, making us miss our connection (which was only one hour) in Istanbul...but Turkish Air paid for our hotel stay near the airport and the delay to our itinerary was minor."
Cons: "The legroom was the smallest of any trans atlantic flight I have taken....and I'm not a big person. There was no early option to upgrade seating. The guy next to me insisted on putting his legs and arms into my side of the seat. A direct connection to Turkish Airlines website would be helpful instead of WebJet."
Pros: "The food was excellent (dinner and breakfast). The service was also exceptional."
Cons: "Nothing...great flight and great crew."
Cons: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Pros: "Everything was excellent :)"
Pros: "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
Cons: "The bathroom needed a little more maitence that's all!!"
Cons: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"
Pros: "price and food"
Cons: "Customer service need to get way better"
Pros: "THe plane left on time and arrive on time"
Cons: "You canceled our flight and didn't bother to email us about it. Had I not had a friend with me who spoke Turkish fluently I would have been unable to communicate with you enough to figure this out. The desk services were incredibly rude and disrespectful."
Pros: "Food very good."
Cons: "I was told I had an aisle seat but it was not on the aisle. Why not tell the truth?"
Pros: "very good food!! and excellent choice of movies"
Pros: "Good old style service"
Cons: "Leg room is very tight"
Pros: "Great price, service, food"
Cons: "they just skipped me once to offer me a drink, but they were very nice when I requested it"
Pros: "Turkish Airlines was the best experience I've ever had in economy, and I've traveled all over the world. Food, service, and entertainment choices were excellent. Thanks!"
Pros: "Plane itself was nice with very comfortable seats. Good selection of movies and shows to watch in flight."
Cons: "For a flight from IST-NPL they only had beef options for food. Nepal is a Hindu country and majority of people on the flight were Hindu. It's very inconsiderate for them to bit have planned for more non beef food options. I turned on the service button 3 times within an hour. No one came. Separately I also asked 3 flight attendants for some water. None of them got me water! There were at least four parties with kids younger than 3 and a few older people. It would have been nice if boarding call was made to allow these people to board first so they could settle down camly, without stressing the kids and everyone else behind them!!"
Pros: "Flight detoured to Shannon airport for 5 plus hours and then went I to Istanbul where I was to connect to Dublin. I left and didn't continue on. Made other plans to get to Dublin."
Cons: "Allow business passenger to use front bathroom."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Cons: "Flight got cancelled"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Slow service."
Cons: "Better communication!"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "No delay and nice staff"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "There was no wifi on flight"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "old screens and entertainment system leg room to small"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "Good flights. Good prices."
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Cons: "Amesterdam airport employee was really rude"
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "The included snacks and the seats."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "The staff and crew"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Overall very nice flight, even comes with free drink and snack"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Cons: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Cons: "Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01."
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Pros: "Everything on time. 30 minutes ahead of schudle"
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Cons: "Full hour to drop our bags at ticketing. Otherwise great."
Pros: "The early check in"
Pros: "For an hour flight food or entertainment is not needed."
Cons: "Baggage allowance."
Cons: "Nothing. All excelent"
Pros: "Friendly and efficient crew. On time."
Cons: "Boarding and in-flight food."
Pros: "On time."
Cons: "Domestic flight had no transfer to onward domestic on same airline. Had to go though arrival then check back in."
Pros: "The crew was awful, they did not let me board my flight despite me getting there at a reasonable time."
Cons: "They could have let me board my flight. I missed my international flight because of this and had to pay a heavy fee."
Pros: "Left on time"
Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Pros: "Good entertainment and food. Cozy flight with quick boarding."
Cons: "Seats aren't very comfortable. That is the normal for pretty much every flight I have ever been on though."
Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Pros: "The comfort of the new Sears at economy-a class"
Pros: "- Flight in bound to Peru + 7 hrs late. Family of 4 separated. - Flight in bound to Cusco Overbooked. Sent us on a different flight. - Return flight from Cusco Bumped (+4 hrs late), promised voucher and upgrade due to all the previous issues. - Return flight out bound from Lima. Would no recognized any of the promises nor the inconveniences of the other flights and the promises. (In Lima all was denied by the land people but they kept on sending us from one person to another for over 3 hours until the final minute when all passengers where on board they said they could not do anything). Family was separated once again."
Cons: "The crew did their best to overcome what the land supervisors did not do. Check with us during the flight."
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Pros: "The flight was on time"
Cons: "Paid for an extra leg-room seat months before the flight. When I checked in days before, I find they have sold that seat to someone else. The schedule of the flight had changed and for that reason (?!?!) my reserved and paid for seat was not carried over!!"
Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"
Pros: "Great service from start to finish"
Pros: "Very friendly crew"
Pros: "It was not physically uncomfortable."
Cons: "The flight was delayed, moved, and when it finally took off it was re routed back to São Paulo with almost zero communication. We were herded around with attendants who had no idea why our flight was canceled mid air and we had to fend for ourselves for rebooking."
Cons: "Segunda vez en una semana que me mojan , me derramaron cafe el vuelo anterior y hoy jugo de naranja. El espacio es muy pequeño y chocan los brazos cuando ofrecen bebida ; o el de adelante se mueve y bota todo encima ... un desastre, cero comodidad , la silla más dura que nunca y el espacio para las piernas, o sea, yo mido 1.74 y voy justa, que será para el resto de la población.. no por incluir una fila más hagan que todos vayamos incómodos ; y de la tripulación, nada que decir, solo me pasaron servilletas y me desearon suerte .. me gustaría algún tipo de compensación, porque , para más remate, llegamos más tarde de lo estimado."
Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."
Pros: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Cons: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Pros: "I slept most of the flight."
Pros: "The flight itself was great because there were personal TVs for everyone that had a wide selection of movies and games. It had more categories on it but little time to explore in the short plane ride after the movie from BWI to MIA. Great pilot, little motion sickness and great staff."
Cons: "I did not like how I came with my family and the clerks did not even try to seat us together, just gave us our tickets and sent us on our way, even after mentioning we had under age kids with us and a 2 year old who WILL CRY if not seated next to my other 2 family members."
Pros: "Priority boarding."
Cons: "No airline lounge."
Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"
Pros: "The entertainment was awesome."
Pros: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Cons: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Pros: "Punctual, clean, courteous , good entertainment, steel cutlery."
Pros: "Staff on LATAM is among the best in my life."
Cons: "Long boarding times. It's ok though, nota deal breaker by any means. Food is delicious for airplane food."
Cons: "Everything. We never made it to the last flight because they cancelled our flight home, stranding us (myself, husband and 2 small children) in Ecuador. I have traveled extensively for almost 20 years and have NEVER dealt with such a terrible company with such shady employees. It was unbelievable and we aren't the only ones. Just take a peek at their social media accounts. They don't allow reviews anymore but there is a community of people who have been stranded in South America by LATAM and the link is easily found. They seem to have a ploy to try and get people to buy extra tickets. Seriously a scam. Stay away!"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Cons: "I was charged 200 dollars to transport a 400 dollars surfboard. This makes it prohibitive for anyone to travel with our entertainment equipment. It should only qualify as sport equipment for remunerated athletes, not amateurs like me."
Pros: "My original flight was delayed and I was going to miss the connection, but LATAM rebooked me in different connecting flights back to the U.S., arriving a few hours later. They automatically took care of my rebooking my luggage, and it arrived just fine. Great proactive customer service!"
Cons: "Company was not able to understand situation and did not offer solution. I lost my money"
Pros: "Short flight, everything on time"
Cons: "As we had two lines for boarding and only one lady attending us, boarding was kind of messy"
Cons: "Vuelo sobrevendido. Poco serios. Avión súper incómodo... su pitch es vergomzoso"
Pros: "seats were larger than US flight."
Pros: "The plane was clean, the flight was good with minimum turbulences."
Cons: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Flight B6212905- B6212906 Inga Inga Sanchez, Rita Rojas Malqui, victor Contact phone 7035658509"
Pros: "Latam accomadated my family when we missed our flight by 24 hours because of the computer malfunction of Delta Airlines so that was super awesome of them."
Cons: "Thwy change my airline at the airport in can cun and nobody recognize me that i supose to flight in lan hand they send me in avianca !! Im soo dissapointed and mad ."
Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market.
Pros: "Comfortable seats, all on schedule, and kind team"
Cons: "Extremely messy boarding, confusing guidance, no social distance. I suggest you board from the back of the plane, up to the front, after accommodating special needs passengers. Thank you!"
Cons: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Pros: "It was a fluid flight"
Cons: "That it wasn't late"
Cons: "No masks. I didn't like it."
Pros: "Did us a favor and made check in in the counter"
Cons: "Food was pretty basic....no entertainment whatsoever kids were desperate"
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Pros: "Aircraft look new and very clean."
Cons: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."
Cons: "The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving."
Pros: "Crew was helpful and charming. 10 out of 10."
Cons: "Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area."
Cons: "The flght was delayed"
Pros: "Crew and baggage people were very nice."
Cons: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!"
Cons: "Everything perfect . Marcia was very professional and very helpful person boarding at the gate . Employees like her makes the difference . Tks"
Cons: "We had a 90 minute delay in brasilia"
Pros: "Airport attendant spoke English well and it was easy to understand instructions and updates. Courteous and patient."
Cons: "nothing crosses my mind now."
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Pros: "Seats very comfortable with plenty of room. Crew very friendly and helpful."
Cons: "The little crackers they serve taste like cardboard."
Pros: "The crew was ok"
Cons: "No food"
Pros: "Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência)."
Cons: "Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto."
Pros: "Great comfortable seats."
Cons: "Este vôo tem atrasado sempre."
Cons: "Flight delayed 3+ hours due to Boeing issue. There needed to be some sort of assistance. We were offered access to the GOL lounge without asking, which was welcome, only to be refused when trying to enter. The attendant was not helpful, in fact rather negative and condescending. Not supportive."
Pros: "Quick flight"
Cons: "The boarding procedure is a nightmare. 3 gates positioned right next to each other with no one knowing which line they are in and people shoving to get through to another gate. Very stressful and disorganized"
Pros: "Toasted seeds snacks were great."
Cons: "Land crew was a bit annoying asking to drop hang luggage. And the flight was a bit delayed."
Pros: "Punctuality. Safety"
Cons: "Bagage delivery was a bit slow."
Pros: "Cabin crew amazing"
Cons: "That fly late 30 minutes"
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase."
Cons: "Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it."
Cons: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Cons: "Delayed flight. Missed my appointment."
Pros: "Airplane was new."
Cons: "Punctuality (40min delay), bad service."
Cons: "Espaço conforto não merece esse título."
Cons: "O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem"
Pros: "Equipe atenciosa Sistema de entreterimento funcionou bem. Comida boa."
Cons: "The company just sucks. I have gotten so many flights delayed with them that I am not even going to bother buying any more tickets with them"
Cons: "There was one person helping a huge amount of people. It took one hour to check in. No common sense. They were helping the domestic flight people first with less bags to check in and the international flights were backed up with people missing their connections. No common sense at all. Incompetent service."
Cons: "The width of the seats were too small."
Pros: "Offered assistance to us, even when we didn't ask. Thanks."
Cons: "Due to weather conditions, the flight was delayed an hour and a half."
Cons: "The flight was late."
Pros: "First time on Gol! Awesome airline!"
Cons: "Incluir español en la comunicación en el avion"
Cons: "Me gustaría que además de portugués e inglés, se hablara español, tener en cuenta que sale de Buenos Aires"
Cons: "First flight was late so we miss the connection and the second flight is even left earlier knowing than 10 people had to take this flight No entertainment on flight Had to pay for beverage Poor english"
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Pros: "On time, good service, comfortable plane."
Pros: "Flight with space"
Pros: "Very clean, orderly boarding"
Cons: "Need more instructions on boarding in English"
Pros: "Early departure and comfort and friendliness"
Cons: "Significant delays"
Pros: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Cons: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"
Pros: "Quick and Friendly Staff"
Cons: "Flight was wonderful, landing a little rough"
Cons: "I missed my international connection because flight was three hours late."
Cons: "Unbelievable waste of time and gross inefficient experience trying to get assistance service for a wheelchair abominable delays wrong numbers and general disconnection between ground services & personnel. No problem in New York with Delta no problem in Barcelona but London was a sad performance."
Cons: "The flight was cancelled."
Cons: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Pros: "Not enough information"
Cons: "The flight times went explained properly very missleading"
Cons: "We didn’t, have a wheel chare whan we arrived to Dublen we wait near 1 hair till they come"
Cons: "Finding out that I had to pay more for my bag."
Pros: "Short flight so no food"
Cons: "All good"
Pros: "Crew was superb, very friendly and helpful as the handle of my bag broke. They did all they could to assist."
Pros: "Food and entertainment are not applicable for this flight as it is too short to need this anyway"
Pros: "Staff on ground and on plane was super friendly. Thanks for the pleasant flight!"
Cons: "It would be great if at least cold beverages were included in the ticket price - would make the flight experience more welcoming."
Cons: "It was on Air Lingus not BA. No Entertainment -"
Pros: "Very busy flight but staff very professional"
Pros: "Boarding clerk was excellent. He was very helpful"
Pros: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Pros: "Flights were on time"
Cons: "Boarding was a bit confusing and staff wasn't actively being helpful with information. Got absolutely nothing to drink/eat on the plane-not even a glass of water! The flight crew was just ok, no one "stood out" as good or excellent. Again, nothing about this flight made me want to definitely fly British Airways again."
Pros: "The Aer Lingus staff are brilliant!"
Cons: "Nothing to report"
Cons: "Seats are way too tight. Plane itself was very loud."
Pros: "Great service, and very smooth flight"
Cons: "I got to the airport the morning of my flight from Warsaw -Dublin and was told my flight was cancelled and no longer exists. Luckily I got a hold of my daughter who was in LA at this time and woke her up at 1am with this issue. She called the web booking company Webjet where you directed us to buy the flight, and was told by Webjet that my flight was cancelled the day before and we were not notified IN ANY WAY! By some miracle, my daughter was able to talk to Webjet and get me on a new flight last minute. Again, this is all happening at 1am California time while I am stranded at the airport in Warsaw! Unacceptable!!! I am however glad that the issue was resolved and I made it home safely. But I think someone needs to look into this immediately because if it wasn't for my daughter, I wouldn't have left the Warsaw airport due to the fact that the airline cancelled the flight and neither the airline, Kayak, nor Webjet notified me...."
Pros: "They got us there."
Cons: "We flew in from San Francisco to London on full-price Business Class tickets. Stupidly, I bought Coach tickets separately for the short leg to Dublin. British Air would not check two bags all the way to Dublin. For one of the bags, we did the measurements, and joined all the other people who haul extra luggage onto the plane for carry-on. For the other bag, sixty-five Pounds Sterling (about eighty-five bucks) for the other bag for a one hour flight. Wow! That put a big damper on the whole flight experience."
Pros: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Cons: "Horrible plane. Sounded like it was on its last legs."
Cons: "In our party of 3, one bag was lost -- apparently stolen at Rome airport. Nobody there from Aerolingus to go to! No complimentary food or even water from Dublin to Rome. Lousy food and expensive drinks elsewhere. Airplane from Dulles to Dublin ws old, unkept, antiquated. Serbve on airplanes was bad to nonexistent. NO coffee in the am after an overnight flight!!???"
Pros: "Short flight, slept all the way!"
Cons: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Pros: "It was quick"
Cons: "Food options were bad"
Cons: "Cramped seats. Entertainment system did not work well."
Pros: "My flight was changed at airport"
Cons: "Barely made flight-- no help offered"
Pros: "Many entertainment options, food was tasty."
Cons: "Movie options were not new releases"
Pros: "Flight and connections in perfect time."
Cons: "Worse experience ever!!!!"
Pros: "They tried to help me in person by making a phone call to the security gate."
Cons: "Despite the call to security (I guess it was to the security gate? Not sure) it seemed standard the way they spoke, not as if anyone seemed empathetic to my situation as I am a graduate student and was in dire need of returning to Dublin, Ireland for work the following morning. I have had a different experience with different British Airways representatives. The customer service on the phone seemed good, but in person, it just felt like robots following policy unfortunately. I spent $150 for a roundtrip flight and could not use my "Return" portion of my ticket. I arrived to the security gate and I could not be let in. My flight was even delayed which should have allowed me time to scan through security but it did not. My phone is temporarily unavailable as it is in the shop for repair, while I navigate a foreign country without the use of maps or access to email so easily. I checked my email at a random hotel in London for 1.5 hours, and 30 mins after I left, apparently an email was sent by BA to me, alerting me that I could check-in my luggage, instead of having to take it on-board as carry-on. All these details would have been nice to know a little more ahead of time. I wish I could be refunded for my flight, as that was the last flight of the evening, and I ended up having to go to Air Lingus to pay nearly 300 pounds to get on their last flight back to Dublin. As a graduate student, working on my thesis and fulfilling a job here in Ireland as the final leg of my Master's degree, any money saved is a help. Forfeiting half my ticket, and purchasing a new one twice the price of my original was not something I was expecting. I was an emotional wreck getting on-board my other airline's flight. Just not a positive experience that resonated with me overall :( I wish I had more positive insight to share, especially on social media or Yelp about my experience to London and back with BA. Plane was small, and complimentary drinks were not served as every flight I have ever been on in 30 years, and that is several several dozen, have ALWAYS given at least a drink, even if they didn't have peanuts/pretzels. Pretty disappointing.."
Pros: "the only somewhat helpful person was the customer service attendant that i called the day before i flew who tried his best to be helpful after the worst flying experiences i have ever had"
Cons: "the lack of anyone willing to assist me in the airport, over the phone, online. i was not able to check in had to call customer service several times because i was getting hung up on or told that nothing could be done to check me in, issue me boarding passes or just answer general questions. Went to the airport 3 hours prior for a transatlantic flight like recommended (6:45). The attendants showed up to the desk at 8, with no sign as to when they would show up even though the desk was getting called constantly starting at 7am. was told that in dublin we would have to check in to flight and we would be assigned seats then. even thought the attendant printed our boarding passes for the connecting flight but did not give them to us. When in dublin was told that we had already been checked in and we could have been assigned our seats in madrid by the connections desk. When talking to others on same flight they told us they were allowed to checkin into all flights and had no issues at the airport"
Pros: "Quick flight."
Cons: "Flight was delayed, plane didn't take off for a long time after boarding."
Cons: "The service was terrible and staff was unpleasant"
Cons: "Very cramped seats; terrible food; was put on Air Lingus instead of BA; missed our connection and Air Lingus was very difficult to work with"
Pros: "Flight attendants really are nice folks"
Cons: "1. Bought ticket via kayak chicago to prague, so I got outgoing trip on British airways but they codeshare it out to Aer Lingus. Unfortunately, these dumbos haven't figured out that no matter what the gyrations they do, I still want to be able to pick my seat beforehand. Nada. Not possible online. And forget calling aer lingus 800 number. called twice and was on hold for 30 min each time, they dont bother answering. 2. At airport, I was willing to pay extra for a good seat because of the issues above, so they said they would help me out. Ha - the manager who purportedly was helping me out gave me a seat up front next to a shrieking infant and behind a bassinet (he knew exactly what he was doing but didnt care). They really lie and think we're idiots. 3. Same thing for flight from dublin to prague. This time last row next to toliets Dont fly aer lingus if you dont book directly with them, same for british airways I looked at BA's website - they do let you book a seat in advance but you must pay something for every single seat. Crazy. There are no free seats"
Cons: "There was no entertainment for that flight."
Pros: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Cons: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Cons: "Because I didn't make it and I want my money back"
Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"
Pros: "The crew was nice"
Cons: "The space was so limited"
Pros: "They keep the food coming in there are a decent range of TV and movie options."
Cons: "We booked an overnight layover flight and seemingly that confused all airports systems that we are unable to check in for both of our parts of the return flight. This meant we were not able to select our seats very far in advance for a return flight and initially my husband and I were seated separately but thankfully kind people on board were willing to switch with us. The gate check person in Dublin also on this in our bags to Boston but luckily caught her mistake within a couple of minutes and our bags didn't make it to our correct home destination on our flight back from Europe. We were never prompted to make any specific meal selection restrictions so my vegan husband was not able to eat anything on our flights to or from Europe. The flights were both kept very cold and of course the space and economy is quite tight."
Pros: "Flight staff was very good and so was the customer staff who were friendly but had to deal with so many missed flights."
Cons: "Ground staff management management was extremely poor: a. Flight was booked by BA with a 90-120 minute transfer time but LHR ground staff couldn't get the crowds flowing . And we missed every connecting flight. b. Informed ground staff that the flight was leaving in 90 minutes, and told them that we will not make it if we can't get into the express line but they told us "too bad". BA booked us and confirmed that it was enough time to catch our flights. We missed every single connecting fligh and had to wait 2-4 hours to catch the next flight. And we lost our seating arrangement which made it difficult since we have children. c. When we got to about 30 minutes to our flight then they switched us to the express line but it was always too late. Very disappointed with the BA airport management. d. A lot of people were trying to rebook flights, and that line became too long. I empathize with the BA booking staff but not with the ground management staff. e. Avoid BA if you have to get a connecting flight at LHR and it is within less than 2 hours, it was a poorly managed operation."