Cons: "everything...terrible airline"
Pros: "Great short flight. Very smooth star to finish."
Pros: "Everything was excelent"
Cons: "Nothing"
Pros: "Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time"
Cons: "I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines"
Pros: "Great crew, confortable seats, free complimentary internet service"
Cons: "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"
Cons: "I got in a car accident on the way to the airport for my flight. I went in an ambulance to the ER and had a doctors note that I was safe to fly the next day. When I tried to move my ticket to the next day, with a business class ticket that cost $4000, Turkish airlines wouldn’t do it. They made me pay $3000 to get home . Unbelievable"
Pros: "Friendly checking in staff. Easy to us and good variety movies."
Cons: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Pros: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Cons: "No negative points to make."
Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Cons: "My baggage was lost and I have yet to receive it."
Pros: "Same as before"
Cons: "Same as before"
Pros: "The service was good. And the staff were friendly."
Pros: "Good movie selection and food, crew were very friendly."
Cons: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Pros: "Truly the best airline company! Affordable luxury & precision! The food offer got a bit poorer, but that is just a small speck against evil eye for this company :-)"
Pros: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Cons: "Comfort of the seats."
Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."
Pros: "Crew was great. Good selection of movies too."
Cons: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Pros: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Cons: "Turkish now joins the sad club of airlines that charges for better seats."
Pros: "Finally loved that they had a vegan sandwich for me!"
Cons: "We were supposed to land with an hour and a half till my next flight. We landed and they were already boarding my next flight. It was very slow getting off the plane also. Took forever to pull up to be able to let us unboard."
Pros: "Everything"
Cons: "Nothing"
Pros: "The food, it's excellent.The entertainment system is really complete."
Cons: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."
Pros: "food"
Cons: "my seat was uncomfortable"
Pros: "The staff!"
Cons: "The turbulence lol"
Pros: "The flight didn't take too long"
Cons: "The staff at the airport is really rude and just tries to push you off to another person. When you do finally talk to someone they will give you a short blunt answer and try to get rid of you. The WiFi is horrible and hardly works. There aren't any quiet places to sleep and many of the phone charging stations cost money."
Pros: "The stewardesses were cute"
Cons: "The tv sett wasn't working ."
Pros: "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
Cons: "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."
Cons: "Airline should advise during check in- especially on line check in there are no electronics on board. This caused significant delay and annoyance for about 100+ passengers"
Pros: "The flight crew on my side was great!"
Cons: "There was one stewardist not on my row but on another row that I witnessed getting very frustrated and was rude with a few customers. It was uncomfortable to watch her be that way. I'm glad it wasn't me but I feel bad for her and the others."
Pros: "Over all Turkish airlines is a class airlines"
Cons: "can't think of anything I didn't like about my flight"
Cons: "Entertainment system was present, but not working. Short enough flight that we didn't need it, though"
Pros: "Nothing important"
Cons: "Nothing extra ordinary"
Pros: "I look forward to flying with Turkish Airlines in the future. Thanks for a good trip."
Cons: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Cons: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Cons: "Lack of space for over 1.95m person, uncomfortable seats (seat can not be adjusted because the button was broken for the flight over 10hours!), old fashioned seats, no usb to charge any device."
Cons: "They switched the gate without telling anyone"
Pros: "Wonderful service and amazing food."
Cons: "Beds weren't flat on business class. My feet were hanging all the trip."
Pros: "Very comfortable, lovely stuff, the vegan food was good"
Pros: "very good food!! and excellent choice of movies"
Pros: "The food and service"
Cons: "The plane was very cold"
Pros: "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
Cons: "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."
Pros: "Boarding was quick, crew was helpful and pleasant"
Cons: "-No vegetarian options for meals -No personal TV to watch -No announcement made in English in Kabul airport"
Pros: "The crew works very hard to make sure everyone is safe and comfortable. I appreciate it very much. The food service is quite good and the entertainment is excellent. The price is excellent for the service you receive. I agree with other reviews that a tall person will be very uncomfortable with the leg room. I am 5'7' (170 cm) and my knees hit the seat in front of me when the seat was leaned back."
Pros: "The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them."
Pros: "Saftey measures great"
Cons: "Serve alcohol :)"
Pros: "Social distance and crew was very nice."
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "NA"
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Cons: "Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service."
Pros: "Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best."
Cons: "Refueling took over an hour."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to do about that..."
Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."
Cons: "Having food & being on time would’ve been nice?"
Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Pros: "I didn't fly from Minneapolis to Los Angeles"
Cons: "I didn't fly from Minneapolis to Los Angeles"
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Cons: "Everything"
Cons: "Connection at Schiphol often tricky;"
Pros: "Delta is wonderful! Helpful and on time."
Cons: "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
Pros: "Good access to charging, good food"
Cons: "More space:)"
Pros: "The entertainment on the plane was nice. One of my airphones did not work."
Cons: "If the screens were updated and a little easier to touch."
Pros: "It's a nice and short flight so can't ask for too much. Quick to board and deplane"
Cons: "The flight was delayed by close to an hour. Being a late flight it made for an overly long travel day."
Pros: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Cons: "Delta One is a bit jaded on this flight."
Pros: "The flight crew was very competent and welcoming."
Cons: "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."
Pros: "Food was good and plentiful. I definitely left the flight feeling full."
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Pros: "Service"
Cons: "Nothing"
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Pros: "Delta was OK"
Cons: "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Pros: "Everyone was very friendly and courteous the plane was very comfortable!"
Cons: "I know things happen but it didn’t make a pleasant travel experience sitting on the plane for almost 2 hours and the fear of missing my connection to NO"
Cons: "My luggage was sent to another city"
Cons: "Delta’s computer system was down. Long wait at the counter even though I did web check-in."
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Crew was kind, entertainment and food were good"
Cons: "Seats are really tight"
Pros: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Cons: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Pros: "2 hour delay.. had requested when I originally booked the flight an isle seat. I did not get it. The flight was long and uncomfortable."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Pros: "Got us there on time. not much more can ask for on a short flight"
Cons: "Wish Delta offers more reasonable and available business class awards"
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "Everything was just right"
Pros: "The entertainment was great!"
Cons: "I was so uncomfortable in my seat."
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "Still don’t have my luggage yet"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Cons: "Delay due to strike"
Cons: "I congratulate the KLM crew!"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "Great plane and staff"
Cons: "Delayed"
Pros: "The friendliness of the crew"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Nothing"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "yes"
Cons: "not really"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "Good"
Cons: "Nothing"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"
Cons: "Our lougage did not arrive"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "I slept pretty much the whole time"
Cons: "Flight departed 35 minutes late"
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Fabulous trip with friendly, helpful staff"
Cons: "Nothing"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "The flight was great."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Cons: "Two hours delay in the start."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Eveything is well arranged"
Cons: "Nothing"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
My baggage was lost for several days
Pros: "Great crew who were prompt with service and friendly!!"
Cons: "Notjing"
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Cons: "Honestly nothing. From start to finish great time."
Pros: "Crew were good"
Cons: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Cons: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "The plane was on time and staff on the plane where nice"
Cons: "Walking from one terminal to terminal was quite a problem. when the staff are checking before you pass through the security after you arrived form Lagos to Frankfurt was quite rude. I had a electronic boarding pass on my phone for some reason the wifi from the airport was slow in allowing my electronic boarding pass to work and the staff was impatience with me and rudely asked me to get off the line."
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Pros: "Good entertainment system. Nice crew."
Cons: "Nothing specially. They run out of lunch choices very early"
Pros: "We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold."
Cons: "The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!"
Pros: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Cons: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Pros: "Friendly staff"
Cons: "Nothing"
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "Upstairs deck for economy is a small space but is relatively quiet. Boarding was relatively quick through electronic gates where you scan your boarding card. Flight attendant was very personable. She was checking some passenger names as some seemed to have switched seats and remembered mine for the rest of the flight. Something you usually get in business class but a first for me in economy. They also came around several times during the flight with water/juice, and snacks. Entertainment was ok. A mixture of newer movies available."
Cons: "Like all economy seating not much space especially when the person in front reclines their seat. This makes getting in and out of the seat a little difficult. Food a bit limited. 2 main meals for this flight (lunch/dinner) - chicken or pasta for the first one and beef or pasta (again) for the pre-landing meal. Also the attendant didn’t know the translation of the pasta dish from German to English so that was a bit disappointing. One thing to note. I flew Hamburg to Frankfurt to connect to the San Francisco flight with a 1 hour layover. You need to go through passport control in FRA and then I hustled to get to the gate. They were boarding as I arrived but maybe 10 minutes later and I would have missed my flight. No issues with the airline just a cautionary note on the layover time. I would likely book an earlier connecting flight to give a bit more time."
Pros: "Excellent crew.. very attentive to everyone’s needs. Great movie screens ..large seats .. clean plane .. overall great 8 hour flight"
Pros: "Crew, food and entertainment were fine"
Cons: "Notoriously, on several flights I have recently taken, my economy seats do not recline at all. On long distance flights this is very uncomfortable! And on this flight from Frankfurt to NYC, my bag was lost, making a claim at the Lufthansa baggage dept took a very long time and the clerk said little, explained nothing and seemed annoyed with my questions."
Pros: "friendly service"
Cons: "no head support"
Pros: "I had 20 mins to transfer from one flight to the next on a bank holiday weekend full of passengers. The staff stopped me and two other passengers to completely expedite our transfer process and I made the connecting flight."
Pros: "Nice to be on a full service airline for once"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Pros: "Pleasant cabin crew."
Cons: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Pros: "Except the 3-4 hours gap of bringing water the flight was quite pleasant"
Cons: "Well-known German punctuality is a myth! We spent 1.5 hours on the plane waiting take off both ways!"
Pros: "Seat was good"
Cons: "Crew was rude"
Pros: "The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best."
Cons: "I cannot think of a thing that I did not like."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Pros: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Cons: "Food wasn't the best tasting, and made me sick."
Pros: "they did good job"
Cons: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"
Cons: "Waiting to board, outside in the rain while people shuffle slowly onboard and the crew does nothing to speed things up"
Pros: "Decent choice of entertainment options, though the selection of more recent titles was limited, food was fine for airline food. The crew was, as always on Lufthansa, pleasant, courteous and helpful."
Cons: "Flight left 20 minutes late"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "Clean/comfortable plane with a great staff for the long flight."
Cons: "Hard to upgrade unless you spend a fortune."
Cons: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"
Pros: "I liked that they passed out hot towels and how often they came by with food and drinks! Every time I started to get thirsty they came by with drink service! The temperature was great and we had comfy chairs that made napping easy. The pullout tablet for games and movies was also a great surprise"
Cons: "Nothinf"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "Service in general."
Cons: "I paid to choose my seat during the flight. However; they didn't respect the seat I paid for and they gave a different one, and the seat that they gave me wasn't a seat for the one I wouldn't had paid for. That same situation happened two times. During the flight from Panamá to Franckfurt and Franckfurt to Rome. That's why I felt they Robbed me."
Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Cons: "Lufthansa sent my luggage to the wrong destination. And I'm spending the 4th of July weekend in another city without my clothes. And I need to go back to the airport to get the luggage."
Cons: "It needs bigger seats More comfortable for far flights"
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Pros: "Good infotainment"
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Pros: "New plane has nice wider seat."
Cons: "Letter size on In-Flight-Entertainment is too small. Units looked more like a tablet and some function seems missing or hard to find. Passenger needed to put on the foam piece to the headset. Hard to do as I broke both when trying."
Cons: "This flight had a lactose free meal but not gluten free."
Pros: "More leg room"
Cons: "Space"
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "Na"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Nothing"
Cons: "Everything"
Pros: "Entertainment programs"
Cons: "New variety of food"
Pros: "Late departure, dirty, staff not friendly."
Cons: "Really hard to get boarding passes online"
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "Crew was wonderful and welcoming!"
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Cons: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Pros: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Cons: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Pros: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Cons: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"
Cons: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Cons: "Flight cancelled because of weather"
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Cons: "The flight was late, real late."
Pros: "The airplane have great entertainment system. The cabin crew are very nice."
Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Cons: "no vegeterian sandwiches very disappointed"
Pros: "it was cancelled so they got me on the next flight on Turkish"
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Cons: "bad smell around my seat"
Pros: "The flight was good overall. Friendly crew good attention."
Cons: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"
Pros: "Not much"
Cons: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Pros: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Cons: "Seat did not recline as much as normal aircraft."
Pros: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Cons: "Can't think of anything."
Pros: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Cons: "Nothing"
Cons: "To many announcements on a overnight flight."