ORF - SNN
Find cheap flights from Norfolk to Shannon
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1 adult
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Sun 30/4
Sun 7/5
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Top 3 airlines serving Norfolk to Shannon
Scores according to KAYAK customer reviews7.2
American AirlinesOverall score based on 46181 reviews
7.5Boarding
7.1Comfort
7.8Crew
6.8Entertainment
6.7Food
Just fat Americans. and small seats don't mix well!
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
Cons: "The staff at the checkin proceeded to pretend to type in the keyboard until 7 min after our allowed checkin time- they refused to allow us to check in or board although at the airport 1.5 hrs early!"
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Pros: "The crew was nice, the flight overall was pleasant and fast"
Cons: "The food, the confort of the seats, my seat recliner button was not working there"
Cons: "Seats were VERY SMALL and worse, they were like sitting on a wood bench. Many passengers were grumbling about horrible the seats were. Unacceptable for a 5-1/2 hour flight."
Cons: "Food was what you’d expect on a plane, wine and beer service was nice. No real entertainment unless you could see the screen on the roof. WiFi was kind of expensive. Cabin crew were very nice"
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "The crew was fine"
Cons: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Cons: "Cramped seating and illogical boarding process"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Crew is helpful, seats comfortable"
Cons: "If they don’t offer free food why not offfer snacks for money. Movies are quite old."
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "The seats were comfortable, with adjustable headrests. Also, there were outlets to charge devices."
Cons: "No free WiFi."
Pros: "The amount of people on the flight was nice,for everyone was able to spread out on the entire plane."
Cons: "The turbulence during the whole flight was terrible."
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "Actually pushed back from gate on time in Philadelphia. Took about 25 minutes from then til take off. Landed only a few minutes behind schedule. Crew was pleasant. Food was okay."
Cons: "It was a Finnair flight but operated by American Airlines. I booked through Justfly.com and paid extra for what I thought were our seats. Don’t pay Justfly for seating choice as the operating airline can switch your seats. Online checkin was difficult as I tried Finnair first with no luck, then got somewhere with American. Seats were not very comfortable but I guess that’s what you get in economy."
Pros: "The plane was late but from that point everything was fine."
Cons: "Nothing"
Cons: "There was no inflight entertainment for such a long flight."
Pros: "Finishing my flight, being able to say I'll never fly American again."
Cons: "Without notice or warning, I was required to pay $200 for my dog, tranferring from Alaska Air, to ride in cargo for the 2nd leg of my trip. My fare was approx. $84. They would not accept cash, but made me spend another $5 on a "gift card," because I don't own credit cards. Rude, uncaring, marginally competent ground crew."
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "Service"
Cons: "Nothing"
Cons: "Too many delays"
Pros: "Flight on time ."
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "Friendly crew, nice meal, relaxing flight. Really appreciated the opportunity to get the Dasani Lime sparkling water. Nice, healthy alternative to soda and such. I appreciated that loud PA system announcements weren't being made all night long during the flight. This allowed me to get truly relaxed and enjoy the flight part of the experience. Thank you."
Cons: "I flew economy so I have no complaints. The movies weren't my cup of tea, but I was exhausted and slept anyway, so it didn't matter."
Pros: "Excellent service and very friendly; thanks!"
Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
Pros: "the people were very helpful and understanding of the situation."
Cons: "that my flight was late causing a chain reaction of all other flights to be useless and thus changing all my flights and giving me another day in an airport."
Pros: "Easy to book. Reasonable price. 10/10 would book again."
Cons: "Nothing."
Pros: "Considering Mathew was on the way, we did excellent."
Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."
We were flying to go skiing in Whistler, and our skis were left in Toronto. So, that's a big bummer. Only drinks were served without a fee, and only one for a five-hour flight. Takeoff was delayed two hours because water pipes were freezing in Toronto, even though the current weather in Toronto was not unusual. But, the crew was friendly, and the baggage guy hooked us up with the means for Air Canada to reimburse us for our ski rentals.
Our flight was delayed due to mechanical issues. Would have been nice to have been compensated for our time or at least had some kind of perk. On a smaller note, the crew only came through the flight once with food and drinks when it was advertised that they would come through twice. Overall, felt like we had to deal with their problems.
Pros: "Timely"
Cons: "Food"
Pros: "The crew was amazing"
Cons: "Wish there had been any kind of entertainment available or if there was it would have been better advertised"
Cons: "Problems with the emergency lightning caused the flight to depart two hours late"
Pros: "Air Canada is always a great travel experience."
Cons: "The food is terrible. It's the worst I've had from any airline."
Pros: "Electronic shades!"
Cons: "Timing of meals. The first meal was 2 hours after take off."
Pros: "Comfortable and a very friendly flight crew."
Cons: "Terrible layover in Vancouver. There was not need to make us leave the plan for 3 hours and get back on the same plan"
Cons: "No snacks unless you are willing to pay more than 10 dollars lol"
Pros: "Seated near front. On time."
Cons: "Entertainment system had small touch screen that didn't respond to touch. Food was fair to poor. No leg room."
Pros: "Meal vouchers, free hotel stay"
Cons: "Flight delayed - missed connection. Had to spend a night in Canada - it cut my vacation short in Paris by one day and had to re-organize my plans. Never again Air Canad - spoke with some apathetic ticker agents - did not care to listen. No options provided to us, Air canada made up their mind hours before we landed. Missed the connection flight by less than 30mins because of Air Canada shenanigans."
Cons: "Entertainment system was down for the entire flight"
Cons: "The wifi never worked and the attendant did not really care"
Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"
Pros: "I liked how they provided beverages"
Cons: "the seats were too close together, the staff seemed a bit unprofessional, and the big one for me was having to buy ear phones to be able to watch a movie... seriously?"
Pros: "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
Cons: "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
Cons: "i booked the flight in january and keyed in my passport expiration date several times online in the next several months...at the airport, i handed the air canada agent in miami my passport and she booked me and a checked bag through toronto to copenhagen...i went to board my connecting flight in toronto and was told my passport, which expires at the end of august, was no good as i needed to have 3 month left...so they refused to let me board and told me to go see customer service...so i go stand in line for several hours (was only one agent for the first 45 minutes and 10 people in front of me)...one woman going down the line to see what each person's issue was told me that it was my problem, not AC's...and that "we are only responsible for making sure your passport is valid for getting into canada"...i was on my own to find a hotel and a new flight...fortunately a supervisor saw me standing in a daze several minutes later and said that it was AC's mistake for not catching it in miami...so she booked me into a hotel, gave me the address to the US consulate and instructions on how to get an emergency passport...she said that it would be no problem as "this happens all the time"and went ahead and booked me on the next day's flight...so i was able to spend the next day getting the new passport and getting back to the airport to fly out that night, but i lost a day in copenhagen with my family...it seems to me that when flights are booked and passport info, including expiration date, are given, a simple cross check of dates would be easy, and, imho, incumbent upon the carrier taking you there, especially when "it happens all the time"...this was not done on 4 occasions between booking and my trip...there were other issues too which is why i will never fly air canada again and i will never travel though toronto...the return trip through that airport was a nightmare for many passengers."
Pros: "Long dealy, bad customer service"
Cons: "Long delay, changed gate 4 times, worst service"
Cons: "Had to spend the night in Toronto for flight delay"
Pros: "We received generous vouchers, when our flight was delayed prior to its cancellation."
Cons: "The only disappointing thing about our flight was the cancellation without warning and explanation. We then had to work to get on a new flight as some of our party were not automatically re-booked."
Pros: "Decent crew. Decent collection of movies."
Cons: "Overall, this flight service from Montreal for Los Angeles (6 hrs flight) service was worse than the interconnection flight I have experienced in Europe (2 hrs flight). There is no snack provided on this journey and you have to pay for everything (snacks and even the headphones). On the European flights, the snack was provided multiple times for short duration of the flight."
Pros: "I had an aisle seat"
Cons: "The plane sat on the runway in Denver for over an hour because they couldn't figure out their furling situation. Many people nearly missed connections because of this. The crew never let us get up to go to the bathroom on an international flight because of some small turbulence."
Pros: "I really liked how the crew on our leg to Heathrow made sure we were comfortable and asked often if we wanted more drinks (water, etc). We had a delay in landing due to weather but we were able to make our connection because they called ahead to customs and we were able to go to the front of the line. That's service!"
Cons: "Bathrooms got kinda dirty about halfway through the long flight from Toronto to Heathrow."
Pros: "Service was great. Food menu has improved greatly."
Pros: "Nothing"
Cons: "Wifi didnt work at all on the plane to and from new jersey from toronto. I did not receive an online boarding pass once i checked in online.. i was panicked the whole day upon boarding my flight because i was limited with the time i had to wait in line. The staff on the toronto side were so distasteful and rude, never received a smile once. Not to mention they confiscated my 300$ face wash system.. I understand now the restrictions to bringing over 120ml bottles but they refused to even pour out half the contents (which they took into consideration on the toronto side) my bottles were only 125ml.... what a joke this airline is. i was flying alone and hadnt travelled from an airport in 15 years- emails i received DID NOT specify the restrictions of what you're allowed to bring in carry ons. how is someone new to this experience supposed to know?????????they simply told me there is a website i can go to to see the restrictions... but that website is not mentioned ANYWHERE. The airport staff were extremely rude and cold while ripping apart my bags because of toiletry bottles. I have an extreme anxiety disorder that made me have a panic attack during the baggage inspect and I was given looks as if i was crazy. absolutely disgusting people working in the airport environments. They caused me a world of stress. I will never in my life fly Air Canada again."
Pros: "Food was terrible"
Pros: "Everything was fine. It was a very short flight."
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Cons: "I believe that Air Canada had actually over booked the flight. When I checked in for my flight online, I didn't have a seat assigned. This made my entire night before and morning of the flight very uncomfortable as I was worried the entire time that I wouldn't get to work because of this."
Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."
Pros: "The flight attendants were vey kind, and the landing was very smooth. It was an excellent flight."
Pros: "Food is okay. No delay on time flight I enjoyed it"
Cons: "So far nothing flight attendants are very nice"
Cons: "The flight was 2hr late to take off- due to?? there were no free snacks. many connecting flights were missed and luggage took an hour to receive."
Pros: "The gate crew was instrumental in helping us board our flight when the first leg was delayed and or connection time was only 30 minutes."
Cons: "Of all the international airlines I have flown, this was by far the least well equipped for a long haul flight. There was no entertainment (we had to download an app to your personal device beforehand, which we were not informed about until already onboard). There were iPads for rent, but not nearly enough for the number of passengers requesting. The dinner was a good size, but there were no additional snacks, only small sized drinks offered, and alcohol was not complimentary, and a smaller size than what's provided while in N America for the same price. Overall, I was quite unimpressed with Air Canada, and will avoid flying with them in the future, when possible."
Pros: "entertainment system was pretty good"
Cons: "Air Canada generally charges too much and jacks up their prices way too much."
Pros: "It was a good flight overall."
Pros: "Upgraded unexpectedly"
Pros: "The crew were nice. I like the type of plane. It arrived basically on time, with my luggage."
Cons: "First, I despise Air Canada's new policy of charging $25 per segment per passenger to get a seat assignment - any seat assignment. This isn't a surcharge for more leg room, or to move to business class - it is for the ability to pick seats at all. That means that if I want to sit next to my spouse on a simple direct flight, the cost is $100 round trip ($25 x 4)! For that much money, we should not only be seated together, we should be seated together at a very nice restaurant (which is exactly where we spent the $100 that we refused to spend on seat assignments). Second, my particular seat wasn't clean. Someone had been sick, and it wasn't completely cleaned up. Maybe getting a clean seat is an additional surcharge? The nice stewardess helped me and with some sanitizing hand wipes we were able to get rid of the remnants stuck on my tray and the wall of the aircraft (of course, since I didn't pay for a seat assignment, I ended up in a last row window seat in a plane without middle seats)."
Pros: "Nothing about Kayak"
Cons: "I needed to change my flight on Saturday morning to a later flight. After being on hold for 30 minutes, Air Canada said I had to go through Kayak to make changes. I called Kayak and the offices were closed. I had to buy a whole new ticket. I will only use Kayak again out of desperation. Anton Maillie"
Pros: "The flight had good entertainment, decent food, good service, and it left on time. I've never been really impressed with Air Canada but they provide great value for the money as they have sort of become the budget airline of international travel without having a true "budget airline feel." I'll take a good flight to Tokyo with Air Canada for $1100 over an excellent flight to Tokyo for $1500 or $1600, or maybe more. I also like the option of having a long layover in Toronto or Montreal with Air Canada, as these are good cities to spend a few hours in. On the flight back from Tokyo, I had a nice layover in Toronto that lasted almost a day."
Cons: "The electronic/entertainment system went down for a about an hours so that was annoying. This only happened on the return flight but it was enough to create anxiety and make you wonder when it's going to come back on. Airline food is hardly ever much but it's pretty dull on Air Canada. It's not a bad idea to bring some of your own food and alcohol onto an Air Canada flight. The service was good but the stewards don't seem to enjoy their job as much as on some other airlines."
Pros: "Arriving early Leaving on time"
Cons: "Staff was useless. Made all international connections via my cell phone."
Pros: "The crew were friendly and the food was pretty good."
Cons: "There was no music/entertainment provided by Air Canada. No flights over 4 hours should be without monitors for movies and/or music. Being told in-flight that we could have downloaded the Air Canada app was inexcusable as one couldn't download anything during the flight. I've been on many flights and the only other plane that didn't have entertainment or music options was going from Cape Cod, MA to Nantucket; a 20 minute flight on a Cessna. I was not expecting any music or entertainment on that flight, however. My wife and I were very disappointed in Air Canada from this perspective. We have 4 children and would pay extra on different airlines would never fly it again. We were grateful from Toronto to DFW there was entertainment, though."
Pros: "on time -thank you"
Cons: "my headset didn't work - it should have - the individual entertainment system on the flight was not working"
Cons: "map was broken halfway into flight"
Pros: "Leg room was sufficient"
Cons: "Touchscreen monitors were not the best."
Pros: "Comfortable seats with great entertainment options. The flight attendants were especially wonderful. They were always smiling and good conversationalists."
Cons: "Boarding was delayed and there wasn't really any organization. A flight to Beijing was boarding at the same time at the gate right next to ours and passengers were getting mixed up, causing longer boarding. Some better signage or direction from staff would have been appreciated."
Cons: "if you get in a que, then the computer goes down , your dead, AC line will be 1.5 hours to get to rebook. then you have 2 day to stay before you can get out. if you decide to go on delta because staying 2 day in hotel is more expensive than buying a new ticket ac will not refund you. Air Canada is the least flexible airline in the world relative to refund."
Pros: "The crew was nice. That's about it."
Cons: "Flight left late. Customer service at ticketing were nasty and rude. Was charged 25 dollars to check a bag on a international flight. The layover in Toronto was a nightmare!! The whole process of customs, rechecking your bag, and Canadian security was way too long and cumbersome. On top of that my flight to the US ended up leaving 1.5 hrs late and most of the wait time no gate attendant was even there."
Pros: "ok"
Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
Pros: "Crew was friendly, professional, and communicative."
Pros: "Friendly crew and comfortable seats"
Cons: "N/A"
Pros: "Comfort was fair"
Cons: "It was delayed - enough to miss the flight"
Cons: "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
Pros: "Everything was great. Flight attendants were enthusiastic and friendly."
Pros: "Early arrival. Smooth flight"
Cons: "Check in was confusing."
Pros: "The staff that is it"
Cons: "The plane broke down I was put on standby offered a middle seat and I'm a bigger guy I was stuck in between 2 other bigger guys and wasn't offered any compensation I'm anyway!!!! The next review will be on yelp"
Pros: "The check in process"
Cons: "See above"
Pros: "Clean newer plane. Nice staff. Smooth flight. Flight was on time"
Cons: "Tsa frisk"
Cons: "The flight was delayed 2 hours"
Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
Pros: "i was slow getting off the plane but a person was waiting patiently. when i boarded the plane a flight attendant helped me figure out why my luggage wasnt going easily into overhead compartment and at the end of flight helped me get it out."
Cons: "aisles on plane too narrow to get luggage easily down aisle"
Cons: "It was so freezing we had down jackets on None of the sound on the screens worked. Disaster"
Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"
Cons: "Flight delayed. Missed my 2nd flight. Stuck overnight at airport. Vacation ruined"
Pros: "Nothing"
Cons: "You cancelled my flight without telling me and you made me miss my flight to Sydney. Your staff didn't help. I want to be compensated for my flight that I missed"
Cons: "Something was wrong with the plane and I miss work"
Pros: "Very little. Flight crews were nice"
Cons: "Flights were delayed by several hours on two occasions. Staff were less than helpful and generally unknowledgable."
Cons: "Near 5 hour delay at departure airport with very poor communication."
Pros: "The space and entertainment was good"
Cons: "2 hrs delay"
Pros: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
Pros: "Pleasent crew"
Pros: "Nothing."
Cons: "Missed my connecting flight from Newark to Ft. Lauderdale due to a 30 minute weather delay, and then an hour long delay imposed by Newark Airport due to air traffic volume. I had to sleep (barely due to all of the nighttime maintenance going on) on the damn floor by my standby gate because I couldn't afford a hotel and United refused to pay for one."
Pros: "The crew was pleasant."
Cons: "Delayed for an excessive amount of time before the flight was finally Cancelled. Got stuck waiting for over 7hrs before the flight was eventually cancelled. Barley made it home in time for my grandfather's funeral as a result."
Pros: "Free wifi, snack was yummy"
Pros: "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
Cons: "The entertainment screen did not work well."
Cons: "Food,crew could be better"
Pros: "Everything went well."
Cons: "Just wish the planes had more leg room for the taller people."
Cons: "Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha"
Cons: "Flight cancelled. Went with another airline. Waited 1:20 to get assistance"
Pros: "Onboard entertainment options were great."
Cons: "United terminal gate crew at Norfolk International was horrible."
Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"
Pros: "All flights on time. Always I used the same apps for my tickets!!"
Pros: "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
Cons: "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
Cons: "Flight was cancelled"
Pros: "Nothing"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Pros: "Appreciated the heads up of slight flight delay and baggage carousel location."
Pros: "Nothing"
Cons: "The customer service . Delayed flight everytjme I fly!"
Pros: "Norfolk is always good and professional"
Pros: "Everything"
Pros: "The flights were on the empty side so there was an open seat next to me"
Cons: "The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM"
Pros: "Absolutely nothing. Worst customer service my 15 month old daughter and I have ever experienced. United airlines does not care about us one bit. They put my daughters safety at risk with such lack of compassion. Caused such unbelievable stress and chaos. I will continue to tell everyone I know how horrible this was. No one will want to fly United after they hear what my daughter and I were put thru."
Cons: "everything"
Cons: "Typical horror story... Lied to by gate attendants... Hours late to destination with no apologies... Essentially got totally screwed without reimbursement."
Pros: "Absoluteky nothing. I mean literally NOTHING. I take that back, a pilot for another flight who saw my predicament and tried his best to help me figure which flight to take in the morning. Also, as far as floors go, the airport terminal was maybe only the ninth worst I've slept on. Kudos!"
Cons: "Wretched customer service. Flight delayed multiple hours after my ride departed and stranded at airport for fourteen hours with no food or beverage comps, or even kindness from the their agents. Was told "oh well, weather". I had left my remaining cash (and didn't bring my card) with my lady friend to get the kids some nice things (she is driving back on a seperate day and was already two hours away by the time we found out flight wasn't happening in time) and absolutely zero compassion given by United. Also, required to add an 80 dollar uber when I get home because there will be no ride as my orginal ride can't make it. May also have to call out of work. Not even an offer to bump my seat on next flight to close to the cabin or exit row. Two hours on phone with customer service with no offers of even slight compensation even when this entire situation is explained. I get it. I agreed to terms of service, but your service sucked and is costing me an armful of money at this point, wouldn't it be in the slightest interest of theirs to give me a meal, or a room or even a lousy coffee?"
Cons: "Apparently flight crews are limited and even though our plane was ready to leave we had to wait for a crew member to arrive that was delayed at another airport which in turn delayed our flight."
Pros: "Crew was wonderful and snacks were average"
Cons: "The seat back was very uncomfortable but this was a short flight with a small plane. Not terrible but below average."
Pros: "Fast, friendly, on time"
Cons: "None"
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