Pros: "Amazing crew!"
Cons: "NA"
Pros: "Great crew and friendly"
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Pros: "Very friendly crew!"
Pros: "Entertainment was up to date."
Pros: "Crew was great"
Cons: "All was great"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Cons: "Seats were right but that I guess is to be expected these days."
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Cons: "I got bumped from this flight a couple of hours before departing."
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Cons: "Ac not working properly. Hot."
Pros: "Courteous flight attendants"
Cons: "Nothing"
Pros: "Everything was easy and smooth."
Pros: "Uneventful and on time"
Pros: "great selection of movies"
Cons: "it was super hot on the plane."
Pros: "Easy transition through customs."
Cons: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Nada"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "Seat was upgraded."
Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "A screen with free movies is nice."
Cons: "Nothing."
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "see above"
Cons: "See above."
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Speed and comfortable kind bars were a nice touch"
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Cons: "Couldn't choose seats online and couldn't check in my wife online"
Pros: "Pleasant flight overall. All else normal."
Cons: "Nothing negative stands out"
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Cons: "Allow business passenger to use front bathroom."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"
Pros: "Very nice airplane and pleasant crew"
Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Flight got delayed 30 minutes"
Pros: "General flight journey"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "There was no wifi on flight"
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Nothing"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Cons: "Long haul flight made pleasant by KLM"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: "Good flights. Good prices."
Pros: "Decent seat size. Sorta slept the whole flight."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Nothing"
Pros: "They were awesome."
Pros: "The staff and crew"
Cons: "Nothing"
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Wasn’t overbooked, so it was nice having an empty seat next to me. Appreciated the on time flight. Food was really bad though. Received stale vegetarian sandwich with just a slice of cheese and shredded carrots on it. Very strange and not tasty. I didn’t order a vegetarian meal either way of my trip but received all vegetarian meals because they said that’s all they have available.
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "The most amazing service, good food and great steward"
Pros: "Crew was excellent"
Cons: "Nothing really. LH first class cabin is one of the best!"
Cons: "Everything was excellent! I will be flying with them again!"
Pros: "The crew was the best"
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Pros: "Most uncomfortable flight in years. No space. Hard seats, horrible food, had to beg for water. Little service, and not friendly. Overall a horrible flight. At least we made there on time"
Pros: "Lufthansa is always high quality"
Cons: "I dislike how one must stow the entertainment system so early before landing"
Cons: "Small plane, a price for everything."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "The seating configuration was ideal (2-3-2)"
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room.Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Cons: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Pros: "friendly service"
Cons: "no head support"
Pros: "The crew was helpful and friendly."
Cons: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Pros: "Nice to be on a full service airline for once"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Cons: "My passport was stolen on the overnight train I took to get to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. Unfortunately Lufthansa staff could not care less. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. There was no offer to pay something like a $200 change your flight fee. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Good job Lufthansa for being the worst customer care service I have ever experienced... and I have flown over 20 airlines and over 100 flights."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Cons: "Due to repair aircraft equipmen, almost 1h delay my flight."
Pros: "Nothing"
Cons: "Istanbul-frankfurt airline 2 hours delayed,that way miss a flight Frankfurt-toronto we said Lufthansa officer,officer said other flight tomorrow morning, final,no hotel,no flight,my wife and two kids sleep on the chair,perfect right"
Cons: "The person at the Swiss/Lufthansa front desk, some Mohamed guy, was very rude when he did my check in"
Pros: "Clarity of informations"
Cons: "Every thing"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "Staff was friendly"
Cons: "can't think of anything"
Pros: "I loved the choice of movies"
Cons: "Lack of space"
Pros: "The crew was great. The flying by pilots was great. The seats were ok."
Cons: "The selection of movies, documentaries and news was very poor, from my perspective. Typically, when I fly from Europe with other airlines, I have no problem finding something I would want to watch during the entire flight. On LH, I couldn't find a single movie I cared to watch. I watched a documentary. I tried to watch live news, but it was often unavailable."
Pros: "there was ice cream for dessert at night"
Cons: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."
Pros: "Please see above. Typed in the wrong place."
Pros: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Cons: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "Entertainment options were incredible; great legroom in our seats."
Pros: "It was a long time that I didn't have somebody sitting next to me. A bit more room makes a difference. Nice entertainment, and also, seats more comfortable, they don't just recline, the bottom part moves forward a little bit (a very reduced version of what happens with business class seats)"
Pros: "Entertainment selection was excellent."
Cons: "The vegetarian breakfast."
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Cons: "Couldn't checkin online. Had to wait in line for over an hour."
Pros: "Nothing, the anounced railway wagon wasn't availabel"
Cons: "I lost my luggage at Frankfurt Airport due to poor information policy of Lufthansa - so at first hand they didn´t inform Copa Airlines that there is no luggage check out at Stuttgart Railway Station any more for years now. In Stuttgart the lost-and-found office have changed since 2 weeks to an other company and they didn`t inform the headquarter in Ffm. about that, so that they rep gave me the wrong phone- and email-numbers. Finally I had to drive the next day to Stuttgart Airport to claim my lost luggage at Ffm Airport."
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Cons: "This flight had a lactose free meal but not gluten free."
Cons: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Pros: "Food was good. Attendants were helpful and courteous . Airline was on time."
Cons: "boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "When Lufthansa is evolved it was a great experience. Once United took over the service dropped substantially"
Pros: "Cofe for free in Frankfurt airport"
Cons: "Luggage I got wet, my suit in too"
Pros: "My checked bag made the connection even though I was stressed getting through the Munich flight transfer. I was really worried!"
Pros: "Great movie selection"
Cons: "Food was terrible"
Pros: "Very friendly crew"
Cons: "Flight got delayed. Would be nice if the crew would come around w water occasionally"
Pros: "I like how they boarded the back of the plane first!"
Cons: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Pros: "Great movies and TV available."
Cons: "The food and service was pretty mediocre. The plane was old and felt dirty."
Cons: "They lost all my luggage"
Cons: "They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin."
Pros: "U.S. Customs at the Dublin airport is helpful so when you land in the US after a long flight you can get home quicker."
Cons: "Nothing. All was great."
Pros: "Flight attendants were great!"
Cons: "Roomier seats, include a beverage (soda, juice, and at least water), child free section"
Pros: "Everything was good except the flight from Dublin to Prague..., I was really thirsty.., and they charged me even for water..!"
Cons: "Free drink/ water on the second flight !"
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Pros: "Food was ok"
Cons: "Who starts a boarding process 2h before the flight with only 2 counters, with no possibility to check in online (even for those without luggage) and no automatic machine? I'm very glad the company had the kindness to wait for us on the last call for boarding when you finally check your luggage 30min before departure. Should we talk about the politeness of your fight crew? In short, very disrespectful. Delivering the luggage took an extremely long time"
Cons: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Pros: "Typically Aer Lingus has been a good airline but this past experience."
Cons: "The airline lied to us and told us the flight was cancelled when in fact it wasn't. It was the connecting flight was overbooked from Dublin to Boston, and because it was they decided to pull us continuing on to Boston out of line and left us stranded in Berlin. They initially gave us the excuse it was cancelled but in fact it took off fine. We 10 people had to then wait 2+ hours in line trying to find alternative flights to get home. The 1 person behind the desk was slow and didn't actually complete the paper work properly. She had attempted to book me on a passage on British Airways but didn't do the paperwork correctly. I reported to the British Airways desk and found that she hadn't in fact done anything. It was to the British Airways person who actually got me home properly and safely. I would not recommend them any more to anyone. They didn't reimburse me, they didn't even attempt to tell me the truth, they didn't even do their job correctly. I recommend to others to fly a different airline."
Cons: "My flights were cancelled by Aer lingus and I was rebooked improperly, resulting in my being removed from a plane and having to be rebooked at least three times because of how long it took."
Pros: "Quick flight. Small delay. Missing food options but didn’t want anything on the short flight. Window views were great even if I wasn’t on a window seat."
Cons: "Emergency door seating. Actually a lot of seats were free. Reclining seat should have been offered."
Pros: "Timely departure."
Cons: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Pros: "Fine flight, pushed back on time, tarmac shuttle service"
Cons: "Kinda crummy to not get any water or refreshments on a 3 hour flight"
Cons: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Pros: "Staff where unbelievable nice and kind"
Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Pros: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Cons: "See above"
Pros: "Smooth landing. Entertainment. That's about it."
Cons: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Pros: "The only thing I can say that I liked about this flight was that we arrived a little early."
Cons: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Pros: "Boarding was quick."
Cons: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Cons: "More room for passengers in economy class. It is becoming utterly unpleasant. I would like not to be forced to check-in the carry-on when the plane is full. Make more room, sell less, or don't tell me I have right too a carry-on."
Pros: "The flight attendents were fabulous, very friendly and helpful. I sat in the first row and when I boarded the attendant helped me find a spot for my carry on luggage."
Cons: "I paid for priority boarding but never had the chance to board early."
Pros: "Flying overnight across the U.S., and then the Atlantic, to Dublin would have been very difficult if not for the accommodations and service provided by Aer Lingus. The reception was warm and comfortable. The in-flight food and service was perfect. The environment was conducive to sleeping during this red eye flight."
Cons: "I have no complaints, to be honest. The flight attendants were so welcoming and accommodating to every request. They were efficient and quick to respond to my questions and requests."
Cons: "Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again"
Pros: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Pros: "The crew was lovely"
Cons: "The space given was considerably smaller than other transatlantic flights and there were also no alcoholic beverages included when other airlines do."
Pros: "Seating location was as expected and service was great. We enjoyed the overall flight experience."
Cons: "Check-in at Milan was quite slow and confusing. Would recommend opening earlier or having additional staff. Once you make it through the check-in process, you are stuck in an area of the airport with very little amenities."
Cons: "Flight was delayed for nearly 1.5 h for unclear reason, then boarding was prolonged as there was no bus to bring us to the aircraft. Once on the plane we were delayed further because we lost our takeoff spot"
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Cons: "this wasn't a BA flight.. it was air lingus and it was a disaster. shouldn't have been charged BA rates for this"
Pros: "The seats were comfortable, the crew was friendly and the food was okay."
Cons: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."
Cons: "Flight was delayed and ultimately canceled. what a chaotic experience coming and going to Ireland. poor service and customer relation"
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Pros: "okay, nothing special"
Cons: "Munich airport had poor signage to find airline to check bags and get boarding passes as we did not have access to print them prior to the flight. Aer Lingus attendant was annoyed that we did not have printed boarding passes and would only give us the one for the first leg with incorrect instructions for getting the second leg boarding pass in Dublin. With the delay finding the counter we almost missed getting through passport control and needed the airport staffer to get us ahead in the line to make the flight. A tense start......."
Pros: "The people who worked at the front desk and boarding desk were very friendly and met my needs. As I asked to sit up front and they got me seats by aisle in the front. The beef stew were good"
Pros: "Efficient."
Cons: "Short flight, so there wasn't any entertainment or food."
Pros: "Nothing! It is ridiculous that not even water is given on an almost two hour flight. We pay enough for the flight we should not have to buy water."
Cons: "The cost"
Pros: "The flight attendants were very attentive and helpful."
Cons: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "Food excellent, plane staff pleasant. Plane was late."
Cons: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."
Cons: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Pros: "Efficient flight, left a bit late door reasons beyond control of the airline."
Cons: "Website was difficult to navigate. Check in required filling lots of necessary information and if you did not do it quickly, it blanks it all out and you have to do it over. There is no indication of it timing out. Boarding announcements were difficult to understand as were announcements on the plane."
Cons: "There's no aer lingus desk at marseille airport. I arrives a few minutes late and nobody could help me. I missed my flight. Ryanair staff have me aer lingus's phone number to rebook for the day after, and of course on the phone she told me that I had to do it online."
Cons: "Paying for water was a bit much. Fortunately, no charge was made for air to breathe."
Pros: "Everything was basic. I got an old plane so everything wasn't up to date"
Cons: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Cons: "We had a terrible experience at the Aer Lingus desk in Paris. We got there two hours early for our flight and there was already a long line at the desk and no agents at the counter. Finally some agents arrived started checkng people in. After 15 min in line, they told us that if we were flying to the U.S., our flight was delayed and we would not make our connection, and to get out of line and wait. After 20 more minutes, they said that was a mistake and get back in line. I waited for approximately an hour and a half in line there, and had to run to my flight. There was no effort made to hurry us through security or any apologies."
Pros: "Check-in was easy and gate agent awesome. Boarding was a breeze. Plane was reasonably comfortable (short haul flight so didn't matter much). Weather conditions great, we arrived in DUB well ahead of schedule"
Cons: "Had lovely pix of nice looking food but charged for it! I had come over on a BA flight that served a really nice snack b'fast. Thought it odd that same route with different carrier made you pay. I was in desperate need of a coffee, could have offered complimentary beverages."
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pros: "More leg room"
Cons: "Space"
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Cons: "Advertised October Pink products but did not have them for breast cancer support"
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "The crew was pleasant and boarding efficient I lucked out with first class"
Cons: "More water provided during the flight. Also, the second meal was not very good."
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Cons: "Booked with my partner. Ended up sitting apart. Not good"
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pros: "Intranet wifi meant I could watch entertainment on my iPad"
Cons: "Seats are very uncomfortable"
Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Cons: "Missed the flight due to late landing from earlier connection"
Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Pros: "Over all everything was great, except the bags check in"
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "Everything was fine"
Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Cons: "no vegeterian sandwiches very disappointed"
Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Cons: "NA"
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Cons: "The crew was not very polite."
Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Cons: "."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "quick flight 10 min ahead schedule"
Pros: "Crew"
Cons: "No entertainment or usb plugsto charge."
Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."
Cons: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"