Pros: "Crew did the best they could under the circumstances. All of us had to wait for the plane due to weather. Once onboard everything went as well as it could."
Pros: "Turbulence Ear popping"
Pros: "Smooth ight"
Cons: "Need to add cabin service"
Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Pros: "Ground crew was great, they kept us informed about our 3 hrs delay"
Cons: "Get a crew in in less than 3hrs Some people has plans"
Pros: "The flight was short."
Cons: "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
Cons: "boarding, seating, entertainment"
Pros: "It was acceptable."
Cons: "Food was what you’d expect on a plane, wine and beer service was nice. No real entertainment unless you could see the screen on the roof. WiFi was kind of expensive. Cabin crew were very nice"
Pros: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Cons: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Pros: "Width of the seat is nice"
Cons: "Boarding process is not great and delays while already boarded are terribly frustrating"
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Snack options aren’t good."
Cons: "Space in seats"
Pros: "The amount of people on the flight was nice,for everyone was able to spread out on the entire plane."
Cons: "The turbulence during the whole flight was terrible."
Pros: "Actually pushed back from gate on time in Philadelphia. Took about 25 minutes from then til take off. Landed only a few minutes behind schedule. Crew was pleasant. Food was okay."
Cons: "It was a Finnair flight but operated by American Airlines. I booked through Justfly.com and paid extra for what I thought were our seats. Don’t pay Justfly for seating choice as the operating airline can switch your seats. Online checkin was difficult as I tried Finnair first with no luck, then got somewhere with American. Seats were not very comfortable but I guess that’s what you get in economy."
Cons: "There was no inflight entertainment for such a long flight."
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Pros: "Crew was courteous Boarding was effortless thanks to the AA app"
Cons: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Pros: "I took my girlfriend on her first airplane ride! The flight was bumpless from wheels to wheels. The Pilots did a fantastic job! Thank you so much for a remarkable first plane trip! THEN!!!! The have Buffalo Trace Bourbon! I mean.... what else do you need ?!"
Pros: "Availability of WiFi"
Cons: "Tightness of seats especially with so many people coughing."
Pros: "Liked the flight. Very nice crew."
Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Pros: "Why does a plane run out of Food and wine?"
Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Good service . Timothy was excellent . Hostess ."
Pros: "Excellent flight. No complaints!"
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "Boarding process was smooth and fast"
Cons: "Do you think airline management sits around boardrooms to brainstorm ways to torture its passengers more? The seats and the leg room are ridiculous. It's gotten to much worse recently."
Pros: "Older smaller plane, no wifi"
Cons: "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
Pros: "Timely and prepared flight."
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Pros: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Cons: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Pros: "Service, attitude, great hospitality. Was never treated this nice on any flight ever."
Cons: "Fact that I have to fly different airlines in the future"
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
Pros: "Left on time arrived on time"
Cons: "Air conditioning didn't work on Charlotte to ft wayne leg."
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Cons: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
Pros: "Easy ticketing and boarding. Price was good"
Pros: "Airport staff was amazing, helping us out with seats considering one of us was needing assistance due to health condition"
Pros: "Wonderful flight.... great crew!"
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Standard beverage and small snack service"
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "We sat on the tarmac for two hours because of a mechanical issue."
Pros: "The crew was very friendly and light hearted."
Pros: "Service was excellent!"
Pros: "The orderly fashion the airline boarded!"
Cons: "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Pros: "Boarding was quick and leg room was much better on this flight."
Cons: "Being delayed for several hours without an explanation was very disappointing and frustrating. I was waiting at airport for 6hrs! Flight staff was not overly friendly either."
Pros: "All good without delays. Great pilot."
Pros: "The flight was comfortable."
Pros: "Crew was fine"
Cons: "We weren't offered snacks. Plane was very hot. Seats uncomfortable"
Pros: "It was smooth sailing. Flight was full but not totally uncomfortable"
Cons: "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
Pros: "Everything overall was excellent !!!"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Pros: "There was a storm coming but they were able to get us out and landed before the storm hit so that we arrived on time. The flight attendants were also great."
Cons: "The pilot was a bit rude about overhead baggage. I was one of the passengers that had to check my bag before boarding which was fine, but it seemed like I walked onto a stressful plane situation where the pilot's tone sounded irritated with the passengers who put their smaller bags overhead instead of underneath. If it's that big of an issue, then I would suggest getting the flight attendants to suggest helping passengers to put smaller bags underneath and if they don't want to so be it. It just made me uncomfortable because the pilot had to come over the speaker and say something about it multiple times."
Cons: "Took too long to get baggage"
Cons: "You would think that after all the problems United has had recently that they would make an effort to be a little more customer service oriented. Every flight attendant was rude and dismissive. The "personal entertainment" on your own device barely worked. Never flying this airline again."
Pros: "On time. Enough space ."
Pros: "The flight was pretty normal."
Cons: "It was difficult to get the media player to work to use the entertainment options."
Pros: "On time flights are a rarity these days. United pleasantly surprised us."
Pros: "Flight was delayed, almost missed connection."
Pros: "Everything went smooth"
Cons: "They wouldn't let me reschedule and my mother had just past away. So I never took this flight. Super lame."
Pros: "Friendly in-flight crew. The fight wasn't full to capacity so I had an empty seat next to me"
Cons: "The in flight entertainment was not free."
Pros: "Televisions in the headrests, friendly crew."
Cons: "We were unable to land in Newark due to congestion. We ran out of gas and had to divert to Philadelphia and wait an hour. Once we were able to land in Newark, the gate was broken and could not connect to the plane. We sat another 45 minutes before they decided to let us connect to another gate. They gave everyone on the flight free tv after I had already paid $7.99 for mine and did not reimburse me."
Pros: "The boarding process was overall easy"
Cons: "Flight attendants need some lessons in customer service. My job is also in customer service, so when something irks me, I feel like it is legitimate. Had a cup of ice water that I was sipping during the last half of the flight and ate one of my own granola bars. Was planning to give all my trash to her as soon as I was finished with everything, I didn't feel like this was unreasonable. Attendant stopped at our row with her usual "Trash? Trash?" I did not motion that I had trash, but I guess she thought I should be finished, because she made it a point to call me out and say "Excuse me, you don't have any trash?" I replied that yes, I have a granola bar wrapper but was planning to give all of that all together but she was welcome to take it now, and I handed it to her. She then said "And what about your cup?" I stated I wasn't finished with it, and motioned that it still had ice and water left inside. She then proceeded to roll her eyes at me, and without response moved to the next row with her "Trash? Trash?" The next time she came back down the rows, she actually had the audacity to skip my side of the row - did not even look my way - and I had to get her attention and hand her my trash over the back of my chair. Again, no response, and more rolled eyes. Don't be a flight attendant if you don't want to deal with people and the possibility that people aren't going to act exactly the way you want them to act. Be respectful."
Pros: "United has real nice seats and the seat belts fit. Flight was great."
Cons: "I hate when airlines make seat belts too short, it seems like a no brainer to add length to a seat belt."
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Pros: "Everyone from checking in to TSA to the flight attendants were just awesome! I will always fly United!"
Cons: "I've flown with southwest and delta before"
Pros: "The wait wasn't bad for boarding"
Cons: "Being stuck in the 4th boarding section"
Cons: "There were no vegan complimentary snacks"
Pros: "Plane pushed away from gate a few minutes early bad was actually airborne two minutes after scheduled departure. Arrived early!"
Cons: "Seat didn't recline at all"
Pros: "Nothing, will never use United again."
Cons: "Flight was delayed due to weather which is understand. Get to Houston for connecting flight, run to gate, make it in time to be told they gave my ticket to someone on standby. Then customer service was so unimaginably rude that he was yelling at me as I was walking away."
Cons: "The TSA at New Orleans airport was rude"
Cons: "Smooth flight, on time, safety procedures followed"
Pros: "Everything was great!"
Cons: "The staff was rude, bored, and appeared to be bothered by any request that was made. The flight was oversold, luckily I was able to get a seat (like I had booked and planned for) but my flight was horribly long. I was stuck next to someone that was drenched in perfume, it was so bad it hurt my sinuses. Since the flight was oversold there were no seats where I could move. Not like the attendants would have helped me anyways. I will not fly United again if I can help it."
Pros: "Couldn't have asked for more. Quick flight l. Got in early!"
Pros: "It went great. The service was excellent!"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Cons: "Flight was bad and it took extra 4 hours before another one was provided. My luggage was damaged."
Pros: "Flight attendants were very helpful"
Cons: "Flight was delayed"
Pros: "The flight was comfortable with more leg room than other airlines and we actually landed 18 min early! What to go United Airlines."