LNK - DUB
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1 adult
Economy
Sun 30/4
Sun 7/5
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Scores according to KAYAK customer reviews7.8
LufthansaOverall score based on 28745 reviews
8.0Boarding
7.7Comfort
8.4Crew
7.6Entertainment
7.5Food
Airline reviews
The airport shuttle drive ran into a wall, causing a 20 min delay to a connect flight. He only spoke German and most if the travelers in the shuttle bus were non German speakers. The air hostesses were mostly brusk or downright rude.
The airport shuttle drive ran into a wall, causing a 20 min delay to a connect flight. He only spoke German and most if the travelers in the shuttle bus were non German speakers. The air hostesses were mostly brusk or downright rude.
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
Pros: "Helpful crew Good food"
Cons: "Our luggage came back damaged and open !"
Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Pros: "Free wine!"
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "Everything was good."
Cons: "No major complaints."
Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Pros: "Lufthansa is a good company overall. The entertainment system was very good."
Cons: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Pros: "Crew. Courteous, engaging and supportive, of-course with a smile."
Cons: "Nothing on this flight"
Pros: "Friendly staff"
Cons: "Nothing"
Pros: "Great food, great service. Crew was very nice."
Cons: "The video screen at my seat was malfunctioning."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "Nothing"
Cons: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "friendly service"
Cons: "no head support"
Pros: "Cabin staff were pleasant and effective."
Cons: "I got a headache on the flight; it did go away until I got good air in Frankfort. Bathrooms were a bit low in number necessitating long waits. This has become routine."
Pros: "Good flight...excellent landing."
Pros: "On time, smooth fly , good food in premium economy."
Cons: "Too warm in premium economy section."
Pros: "Nice to be on a full service airline for once"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Pros: "The plane was new and modern. Overall impression very good - until I took my seat."
Cons: "The most uncomfortable long distance flight I’ve ever experienced. The space in economy class is never impressive but this one was a joke. I had isle seat and I’m a small person. I don’t know how can you survive being a big man in a middle seat. Torture!"
Pros: "Food from SFO was ok"
Cons: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Pros: "Food was good. We were served well and often"
Cons: "Bumpy ride. Design of aircraft had all the restrooms clustered in the same spot leading to long queues forming. Headsets were of poor quality, couldn't hear the movie dialogue well at all."
Pros: "Caring staff, nice TV screens, good food."
Pros: "Food and entertainment"
Cons: "Seats were too tight and close together,I think for long flights the leg room should be more even in economy class."
Cons: "Too crowded seats were very close"
Pros: "Everything was fantastic! And that is hard to say about air travel theses days. I will definitely fly Lufthansa again."
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Pros: "Better then United airline"
Cons: "Everything was awesome"
Pros: "Flight attendants were very helpful."
Cons: "Economy seats were really tight for a long flight. It was very warm and stuffy. Hard to sleep."
Pros: "I like boarding with the two kids were a breeze they put us in the plane quickly and had no issues there."
Cons: "The staff was rude, not all of the just some of the ladies working that flight were rude to us and others in the plane."
Pros: "I enjoyed the meal service, drinks and entertainment."
Cons: "My final leg of the trip was delayed by 3 hours, making us sit on the plane. I missed my connection in Minneapolis. Not happy because the airline did nothing to help me get home."
Pros: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Cons: "I'm 6'2 230 seat was tight for me but that is it"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "Clean, comfortable, good blankets and lighting. Perfect for what I needed."
Pros: "nothing"
Cons: "its was very very bad bad bad bad its a shame for them very not good bed bed"
Pros: "Leg room in Coach. Snack was actually a sandwich which carried us over until the next flight."
Cons: "Difficult to check in on the website."
Cons: "The special menus items do not cater to people who have peanut and tree nut allergies. i was only able to eat pretzels and drink coca cola."
Cons: "Uncomfortable seats, cramped legroom, and a screaming toddler for several hours nearby."
Pros: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "Great crew and planes"
Pros: "short and comfortable"
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Cons: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Cons: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Cons: "This flight had a lactose free meal but not gluten free."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "Very friendly crew"
Cons: "Flight got delayed. Would be nice if the crew would come around w water occasionally"
Pros: "I like how they boarded the back of the plane first!"
Cons: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Pros: "Great movies and TV available."
Cons: "The food and service was pretty mediocre. The plane was old and felt dirty."
Cons: "They lost all my luggage"
Cons: "They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin."
Pros: "U.S. Customs at the Dublin airport is helpful so when you land in the US after a long flight you can get home quicker."
Cons: "Nothing. All was great."
Pros: "Flight attendants were great!"
Cons: "Roomier seats, include a beverage (soda, juice, and at least water), child free section"
Pros: "Everything was good except the flight from Dublin to Prague..., I was really thirsty.., and they charged me even for water..!"
Cons: "Free drink/ water on the second flight !"
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Pros: "Food was ok"
Cons: "Who starts a boarding process 2h before the flight with only 2 counters, with no possibility to check in online (even for those without luggage) and no automatic machine? I'm very glad the company had the kindness to wait for us on the last call for boarding when you finally check your luggage 30min before departure. Should we talk about the politeness of your fight crew? In short, very disrespectful. Delivering the luggage took an extremely long time"
Cons: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Pros: "Typically Aer Lingus has been a good airline but this past experience."
Cons: "The airline lied to us and told us the flight was cancelled when in fact it wasn't. It was the connecting flight was overbooked from Dublin to Boston, and because it was they decided to pull us continuing on to Boston out of line and left us stranded in Berlin. They initially gave us the excuse it was cancelled but in fact it took off fine. We 10 people had to then wait 2+ hours in line trying to find alternative flights to get home. The 1 person behind the desk was slow and didn't actually complete the paper work properly. She had attempted to book me on a passage on British Airways but didn't do the paperwork correctly. I reported to the British Airways desk and found that she hadn't in fact done anything. It was to the British Airways person who actually got me home properly and safely. I would not recommend them any more to anyone. They didn't reimburse me, they didn't even attempt to tell me the truth, they didn't even do their job correctly. I recommend to others to fly a different airline."
Cons: "My flights were cancelled by Aer lingus and I was rebooked improperly, resulting in my being removed from a plane and having to be rebooked at least three times because of how long it took."
Pros: "Quick flight. Small delay. Missing food options but didn’t want anything on the short flight. Window views were great even if I wasn’t on a window seat."
Cons: "Emergency door seating. Actually a lot of seats were free. Reclining seat should have been offered."
Pros: "Timely departure."
Cons: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Pros: "Fine flight, pushed back on time, tarmac shuttle service"
Cons: "Kinda crummy to not get any water or refreshments on a 3 hour flight"
Cons: "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
Pros: "Staff where unbelievable nice and kind"
Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Pros: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Cons: "See above"
Pros: "Smooth landing. Entertainment. That's about it."
Cons: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Pros: "The only thing I can say that I liked about this flight was that we arrived a little early."
Cons: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Pros: "Boarding was quick."
Cons: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Cons: "More room for passengers in economy class. It is becoming utterly unpleasant. I would like not to be forced to check-in the carry-on when the plane is full. Make more room, sell less, or don't tell me I have right too a carry-on."
Pros: "The flight attendents were fabulous, very friendly and helpful. I sat in the first row and when I boarded the attendant helped me find a spot for my carry on luggage."
Cons: "I paid for priority boarding but never had the chance to board early."
Pros: "Flying overnight across the U.S., and then the Atlantic, to Dublin would have been very difficult if not for the accommodations and service provided by Aer Lingus. The reception was warm and comfortable. The in-flight food and service was perfect. The environment was conducive to sleeping during this red eye flight."
Cons: "I have no complaints, to be honest. The flight attendants were so welcoming and accommodating to every request. They were efficient and quick to respond to my questions and requests."
Cons: "Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again"
Pros: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Pros: "The crew was lovely"
Cons: "The space given was considerably smaller than other transatlantic flights and there were also no alcoholic beverages included when other airlines do."
Pros: "Seating location was as expected and service was great. We enjoyed the overall flight experience."
Cons: "Check-in at Milan was quite slow and confusing. Would recommend opening earlier or having additional staff. Once you make it through the check-in process, you are stuck in an area of the airport with very little amenities."
Cons: "Flight was delayed for nearly 1.5 h for unclear reason, then boarding was prolonged as there was no bus to bring us to the aircraft. Once on the plane we were delayed further because we lost our takeoff spot"
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Cons: "this wasn't a BA flight.. it was air lingus and it was a disaster. shouldn't have been charged BA rates for this"
Pros: "The seats were comfortable, the crew was friendly and the food was okay."
Cons: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."
Cons: "Flight was delayed and ultimately canceled. what a chaotic experience coming and going to Ireland. poor service and customer relation"
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Pros: "okay, nothing special"
Cons: "Munich airport had poor signage to find airline to check bags and get boarding passes as we did not have access to print them prior to the flight. Aer Lingus attendant was annoyed that we did not have printed boarding passes and would only give us the one for the first leg with incorrect instructions for getting the second leg boarding pass in Dublin. With the delay finding the counter we almost missed getting through passport control and needed the airport staffer to get us ahead in the line to make the flight. A tense start......."
Pros: "The people who worked at the front desk and boarding desk were very friendly and met my needs. As I asked to sit up front and they got me seats by aisle in the front. The beef stew were good"
Pros: "Efficient."
Cons: "Short flight, so there wasn't any entertainment or food."
Pros: "Nothing! It is ridiculous that not even water is given on an almost two hour flight. We pay enough for the flight we should not have to buy water."
Cons: "The cost"
Pros: "The flight attendants were very attentive and helpful."
Cons: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "Food excellent, plane staff pleasant. Plane was late."
Cons: "They lost my luggage. The young man at the,AL desk at Frankfort was tude,and dismissive. It is more than 24 hours later now and they have made no contact."
Cons: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Pros: "Efficient flight, left a bit late door reasons beyond control of the airline."
Cons: "Website was difficult to navigate. Check in required filling lots of necessary information and if you did not do it quickly, it blanks it all out and you have to do it over. There is no indication of it timing out. Boarding announcements were difficult to understand as were announcements on the plane."
Cons: "There's no aer lingus desk at marseille airport. I arrives a few minutes late and nobody could help me. I missed my flight. Ryanair staff have me aer lingus's phone number to rebook for the day after, and of course on the phone she told me that I had to do it online."
Cons: "Paying for water was a bit much. Fortunately, no charge was made for air to breathe."
Pros: "Everything was basic. I got an old plane so everything wasn't up to date"
Cons: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Cons: "We had a terrible experience at the Aer Lingus desk in Paris. We got there two hours early for our flight and there was already a long line at the desk and no agents at the counter. Finally some agents arrived started checkng people in. After 15 min in line, they told us that if we were flying to the U.S., our flight was delayed and we would not make our connection, and to get out of line and wait. After 20 more minutes, they said that was a mistake and get back in line. I waited for approximately an hour and a half in line there, and had to run to my flight. There was no effort made to hurry us through security or any apologies."
Pros: "Check-in was easy and gate agent awesome. Boarding was a breeze. Plane was reasonably comfortable (short haul flight so didn't matter much). Weather conditions great, we arrived in DUB well ahead of schedule"
Cons: "Had lovely pix of nice looking food but charged for it! I had come over on a BA flight that served a really nice snack b'fast. Thought it odd that same route with different carrier made you pay. I was in desperate need of a coffee, could have offered complimentary beverages."
Veggies options could be a little bigger
Pros: "Great experience!"
Pros: "Flight crew was top notch"
Cons: "The boarding procédure in Dublin requires à long walks in 3 différent locations. Should be ma de shorter"
Pros: "Easy boarding, easy flight"
Cons: "Food served a little earlier, with beverages first. There was also buzzing in the headset when I was watching a movie."
Pros: "CRES was great"
Cons: "Many of us waited about 40 minute for our bags to show up in the reclaim area."
Cons: "Seats were a little uncomfortable but overall not bad."
Pros: "Great crew. Comfortable in economy plus."
Cons: "Bigger screens. More options for entertainment."
Pros: "I didn’t die in a plane crash."
Cons: "They missed the connecting flight the day before, so we had to fly out the next day on a flight that left ~1 hour late. I know the staff is doing what they can so I blame the execs making millions because they’re typically the real problem anyway."
Pros: "The crew was awesome! Best flight I've ever had."
Pros: "Big windows"
Cons: "Too cold during red eye"
Pros: "Boarding went smoothly.Discomport"
Cons: "Discomfort of small space"
Pros: "Nothing"
Cons: "My economy plus seat wouldn’t recline!"
Cons: "We didn't fly here"
Pros: "Small flight, lots of room despite being an older plane. Friendly staff"
Cons: "I wasn’t able to take the flight due to illness. Called Just Fly and airline for help - was on hold for hours. Both refused to help me. I am now out of pocket over $700. Appalling customer service by both airline and agent. Planning to report to the Better Business Bureau and travel authorities."
Pros: "Nothing"
Cons: "Landed in Canada to let off a "sick" passenger, sat there for hours and after the pilot made countless excuses, including needing to refuel, needing a new route, and needing to de-ice the plane, he finally announced that we're headed all the way back to Newark for some unknown reason. Worst flight ever. Couldn't be any less happy. F*** this airline. Will never use again. Ruined my vacation, thanks a lot."
Pros: "Crew members were pleasant"
Cons: "Gate was changed to a gate much farther away. Flight was delayed for 4 different reasons all of which were unlikely. We left 4 hours late. On board the plane was freezing cold. I will NEVER fly United Airlines again."
Pros: "flight was on time and the crew was friendly."
Pros: "I’m still in Lincoln every united flight other than those our of Chicago have been delayed by 5-7 hrs and or canceled it’s been the worst trip iv ever taken"
Cons: "I’m still in Lincoln every united flight other than those our of Chicago have been delayed by 5-7 hrs and or canceled it’s been the worst trip iv ever taken"
Pros: "they gave a $100 voucher"
Pros: "Arriving in Dublin"
Cons: "Seat was cramped and uncomfortable"
Pros: "The dinner pasta was surprisingly delicious."
Cons: "Breakfast consisted of breakfast roll with butter and strawberry jam; plus a strawberry yoghurt. Pretty dissapointing if you are allergic to strawberries."
Pros: "Seat size in premium economy."
Cons: "Food and presentation were weak."
Pros: "An empty seat in the middle."
Cons: "The seat in front of me reclined further than all the rest and the new seats that United has installed are incredibly uncomfortBle especially for a long international flight!!"
Pros: "I liked that we arrived on time and that the entertainment actually worked properly."
Cons: "I didn't like the fact that my husband and i had one option only and that was Indian vegan vegetarian dish. We were told that's all there was left. We gave back our tray. I don't mind going without food for a flight but my husband had surgery die to diverticulitis and can only eat certain food. The flight attendant said that she was going to check if there is anything left in first class but it took for ever and I become impatient as the light were turned off and people were getting ready to sleep. So I switch on the light and another flight attendant came by. I explained the situation but she came back with the same Indian vegetarian dish we turned away. After more frustration and explanation the Stewart came with the. Hi Ken version. I gave my husband my share and he was able to finally take his medication and eat the chicken with the bread. I only ate the ice cream and had a glass of wine. Later on the first flight attendant who served us the meal came with a couple of oranges and a bag of chips. Saying she got this from first class. I kept the oranges and gave her back the chips. Floghing with United is very disappointing to put it mildly."
Pros: "Nothing"
Cons: "Over 4 hours of delays including on plane then everyone was kicked off. We waited more and they cancelled the whole flight and everyone had to scramble to get on anything available. I lost 28 hours of my vacation. They put us in a scary hotel in Chicago. I received a $200 voucher for further flights that doesn't even cover the cost of my unrefundable expenses such as car, hotel and tickets that were lost on my vacation."
Pros: "Entertainment was good"
Cons: "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."
Pros: "On time and nice attendants"
Cons: "No snacks!"
Pros: "We made it to Dublin..."
Cons: "Crew was terrible, grumpy and not welcoming. Boarding was terrible, 4 hours late. No compensation, little apology. Food was awful. Couldn't really tell what we were actually eating. Actually hated this flight."
Pros: "I loved the butternut squash pasta. I plan on making this recipe at home. The staff was also very pleasant and accommodating."
Cons: "My seat was uncomfortable and the person in front of me kept reclining. I had very little space to try and make myself comfortable. I am 110lbs, so I can't imagine how a larger person would feel."
Pros: "At the airport was a little confusion to get pass TSA . There was construction and no clear directions to get to the gates , what made the lines extra long and people getting confused."
Cons: "Long lines to get through security"
Cons: "For an international flight, there should be more amenities like charger etc."
Pros: "Crew was very attentive"
Pros: "Nothing"
Cons: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
Cons: "The crew kept coming around to give us snacks and drinks and "dinner". I thought we'd be left alone to sleep but we were not and the cabin lights were only off for about 2 hours on our 6 hour flight. It was an overnight flight so I assumed we would be able to just sleep but we were not."
Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."
Cons: "My fiancé and I packed a suitcase together and it was 3lbs over the 50lb limit. They refused to let it slide and when we asked how much it would be if we left it they said it would cost us $100 for an oversized bag. We already paid the $25 so it makes no sense for it to cost $100 more. They were completely unreasonable and not helpful. Not to mention the flight was an hour late. Our flight on the way out was completely cancelled all together and no one bothered to tell either of us. Then they rerouted us on completely different flights! We had to basically throw a fit to get on the same flight, which ended up being 8 hours AFTER our original flight was supposed to leave. The entire experience was a disaster and I will never fly united again."
Cons: "Honestly just didn't like that I couldn't pick my seat ahead of time, seemed kind of silly. I'm a big guy and need to not be in the middle seat."
Pros: "Crew was VERY accommodating,VERY full flight"
Cons: "Breakfast eggs AWFUL,Still don't know $$"
Pros: "Quick flight, good service"
Cons: "Delay on return flight."
Pros: "Two meals, great staff, eventless flight"
Cons: "2+ Hour delay due to airplane issues limited space under isle seats for carry on bags"
Cons: "The seats are so narrow in coach that the man with broad shoulders that sat next to me could not help being in my seat. I needed to be able to sleep, since it was an overnight flight. This was not possible."
Pros: "We were tossed into the last row; I had no leg room and was constantly being bumped by people using the rest rooms. As a result it was a sleepless flight."
Pros: "After being in the air for 4 hours without being able to connect to listen to anything, a gentleman flight attendant came to ask if I needed help. He then tried a couple different tools to try to help me. Nothing ended up working, but I appreciated him trying."
Cons: "Before the flight took off, I mentioned to a female flight attendant that there seemed to be something in the headphone jack and would like some assistance. She said that it wasn't the time to assist me with that (which I can understand), but she never came back to try to help. Once in the air, another women recognized that I couldn't connect and said she would be back. I am not sure if she forgot or if sent the gentleman flight attendant to assist, I felt like I wasn't heard at all."
Cons: "For a trans-Atlantic flight this was a very small plane with very tight seats. The bathrooms smelled throughout the plane. Many seat back TVs didrn't function."
Pros: "Great boarding at ORD."
Cons: "My seat"
Pros: "Nothing"
Cons: "PA unreadable, entertainment screen broken, special allergy safe meal lost, luggage didn't transfer to next plane and we actually had to drive back to airport and get it 25 hours later loosing time on our trip,staff apathetic to everything! Will NEVER fly United again!"
Cons: "Took 30 hours to get to our destination on a trip with two kids. Out of the dozen people who we dealt with, only two were somewhat competent. It was the first time in my life I felt unsafe with a major carrier. Consistent problems on flights with mechanical issues and consistently unable to fix them. Then they offered a whopping $125 credit after we paid $4,000 for tickets only to spend two nights on airplanes and on a plane. It was so terrible, I still can't believe it. Time will not ease our frustration and disbelief. Fly with them at your peril."
Pros: "The plane and crew functioned well. From a purely technical stand-point the flight was a success, though it was delayed at Newark because the maintenance dept. took a good half hour to 45 minutes in transmitting its clearance to the captain."
Cons: "A lot of people of all ages, shapes, sizes, and dispositions were crammed into a comparatively small space. It was close and stuffy, very little space to stretch or move about when that was allowed. I'm not tall, but in terms of body mass I'm thicker and wider than many folks, but not obese, and my body thermostat tends to run on the warm side. So the flight was a bit of a physical and mental ordeal for me. The entertainment might have been great had my headphone port been operational. A previous passenger broke off the plug in the hole and the flight staff didn't have a pair of pliers on board to pull it out. Consequently, I was unable to listen to the media in-flight. Also, I couldn't recline my seat because the fussy older woman who sat behind me complained when I did, which made it difficult to snooze."
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