The staff were excellent, very helpful and efficient
Pros: "More leg room"
Cons: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Pros: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Cons: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Amazing crew and on time flight"
Pros: "Great crews, excellent customer service"
Cons: "There was no entertainment available."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Pros: "Amazing crews!"
Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"
Pros: "great food, entertainment and seat comfort"
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Pros: "Crew was very nice and the food was excellent"
Cons: "They lost my luggage :("
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Pros: "Friendly crew, good meal and entertainment"
Cons: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pros: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Cons: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Pros: "La entrada"
Cons: "El resto de cosas"
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "Easy, fast, comfortable, no hassles"
Cons: "no vegeterian sandwiches very disappointed"
Pros: "it was cancelled so they got me on the next flight on Turkish"
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Cons: "The air France flight was overbooked and we had been in standby until the last minute"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Cons: "Clean. Courtesy of staff on plane."
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Cons: "Food was not good."
Pros: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."
Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Pros: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Cons: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Pros: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Cons: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"
Pros: "Quick and Friendly Staff"
Cons: "Flight was wonderful, landing a little rough"
Cons: "I missed my international connection because flight was three hours late."
Cons: "Unbelievable waste of time and gross inefficient experience trying to get assistance service for a wheelchair abominable delays wrong numbers and general disconnection between ground services & personnel. No problem in New York with Delta no problem in Barcelona but London was a sad performance."
Cons: "The flight was cancelled."
Pros: "loved the interactive flight information, movies, and the food and crew were great"
Cons: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Pros: "Kind and caring staff"
Pros: "I made it"
Cons: "If I were a bit older or slower I wouldn’t have made plane. It is unfortunate I had two leg journey to Ireland. BWI - Heathrow- Dublin is a difficult journey with 1 hour layover. I nearly had to push old ladies out of the way to make connection. Very stressful and left headphones in haste to make flight. Not an enjoyable experience."
Cons: "Flight was delayed 30 mins"
Pros: "Food and entertainment are not applicable for this flight as it is too short to need this anyway"
Pros: "it wasn't british airways once i got there - it was aer lingus. this was confusing."
Cons: "It was on Air Lingus not BA. No Entertainment -"
Cons: "Late, no food or drink, confusion at checkin"
Pros: "A bit late getting started but very nice after that."
Cons: "Must you charge for tea?"
Pros: "Boarding clerk was excellent. He was very helpful"
Cons: "Boarding was a bit confusing and staff wasn't actively being helpful with information. Got absolutely nothing to drink/eat on the plane-not even a glass of water! The flight crew was just ok, no one "stood out" as good or excellent. Again, nothing about this flight made me want to definitely fly British Airways again."
Pros: "On board entertainment was very good with movies, tv, games, etc. The flight was on-time. The food was good. No hassles regarding paying for a checked bag."
Cons: "Small seating area. Paying extra for advance seat assignments."
Cons: "They sat me in the last row but at least the chair reclined. Boarding was a mess. But entertainment and food were decent."
Cons: "It would be nice if someone cared about something. It didn't seem like anyone liked their job or cared about the passengers. All seemed like corporate greed. I have flown over 40,000 miles this year. This was the most unsatisfactory flight. Come on guys, create a good environment for a win win situation. Happy passengers make more money for the corporation in the end."
Pros: "Great service, and very smooth flight"
Cons: "I got to the airport the morning of my flight from Warsaw -Dublin and was told my flight was cancelled and no longer exists. Luckily I got a hold of my daughter who was in LA at this time and woke her up at 1am with this issue. She called the web booking company Webjet where you directed us to buy the flight, and was told by Webjet that my flight was cancelled the day before and we were not notified IN ANY WAY! By some miracle, my daughter was able to talk to Webjet and get me on a new flight last minute. Again, this is all happening at 1am California time while I am stranded at the airport in Warsaw! Unacceptable!!! I am however glad that the issue was resolved and I made it home safely. But I think someone needs to look into this immediately because if it wasn't for my daughter, I wouldn't have left the Warsaw airport due to the fact that the airline cancelled the flight and neither the airline, Kayak, nor Webjet notified me...."
Pros: "They got us there."
Cons: "We flew in from San Francisco to London on full-price Business Class tickets. Stupidly, I bought Coach tickets separately for the short leg to Dublin. British Air would not check two bags all the way to Dublin. For one of the bags, we did the measurements, and joined all the other people who haul extra luggage onto the plane for carry-on. For the other bag, sixty-five Pounds Sterling (about eighty-five bucks) for the other bag for a one hour flight. Wow! That put a big damper on the whole flight experience."
Cons: "Gate not given until last minute. The most cramped plane I have ever been on and I’m petite. No complimentary anything."
Cons: "Horrible plane. Sounded like it was on its last legs."
Cons: "In our party of 3, one bag was lost -- apparently stolen at Rome airport. Nobody there from Aerolingus to go to! No complimentary food or even water from Dublin to Rome. Lousy food and expensive drinks elsewhere. Airplane from Dulles to Dublin ws old, unkept, antiquated. Serbve on airplanes was bad to nonexistent. NO coffee in the am after an overnight flight!!???"
Pros: "Short flight, slept all the way!"
Cons: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Cons: "Cramped seats. Entertainment system did not work well."
Pros: "My flight was changed at airport"
Cons: "Barely made flight-- no help offered"
Cons: "Four hours before departure, the flight was canceled! Unfortunately, the ticket workers were too few in trying to reboot all the passengers. I was transferred to United after an hour and a half wait but was sent back to Aer Lingus (who was operating the flight for BA) by United because the Aer Lingus ticket personnel made the reservation on United but failed to provide the information necessary to generate the ticket. Never British Airways/ Aer Lingus again!"
Pros: "The staff onboard the flight was friendly."
Cons: "There was a last minute gate change that was not announced until boarding was closing, so I had to race across to the other side of the airport to catch the plane. There was no food/drinks provided on the flight."
Pros: "All flights on time and luggage arrived with us."
Cons: "It wasn't British airways and we had to get to the airport extraordinarily early because no online check in. Pretty sure no one at Aer Lingus likes their job."
Cons: "Worse experience ever!!!!"
Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"
Pros: "the only somewhat helpful person was the customer service attendant that i called the day before i flew who tried his best to be helpful after the worst flying experiences i have ever had"
Cons: "the lack of anyone willing to assist me in the airport, over the phone, online. i was not able to check in had to call customer service several times because i was getting hung up on or told that nothing could be done to check me in, issue me boarding passes or just answer general questions. Went to the airport 3 hours prior for a transatlantic flight like recommended (6:45). The attendants showed up to the desk at 8, with no sign as to when they would show up even though the desk was getting called constantly starting at 7am. was told that in dublin we would have to check in to flight and we would be assigned seats then. even thought the attendant printed our boarding passes for the connecting flight but did not give them to us. When in dublin was told that we had already been checked in and we could have been assigned our seats in madrid by the connections desk. When talking to others on same flight they told us they were allowed to checkin into all flights and had no issues at the airport"
Pros: "Quick flight."
Cons: "Flight was delayed, plane didn't take off for a long time after boarding."
Cons: "Very cramped seats; terrible food; was put on Air Lingus instead of BA; missed our connection and Air Lingus was very difficult to work with"
Pros: "The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways."
Cons: "Nothing to complain about"
Pros: "Going through immigration in Dublin and the flight over behind well managed"
Cons: "Security in Dublin is a bit disorgation going from the U.K. Into the US terminal. I lost my global entry card in the process and not much one could do with that process"
Cons: "There was no entertainment for that flight."
Pros: "good connection, regardless a small delay I made my connection"
Cons: "Online check-in was not possible, neither on ba.com nor on aer lingus (flight was operated by aer lingus). I had not possibility to choose a seat. I called are lingus consumers services who said this was due to the fact, that I had a BA booking. At the airport I was told most seat were pre-reservered. There was no indication during the booking process that this might be the case. The plane was rather small, with litte space. I am rather small person and had difficulties."
Pros: "I was exhausted and so was my flight buddy. The staff was helpful and quietc and got us on board and to our destination without us having to think which was great."
Pros: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Cons: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Pros: "The crew was nice"
Cons: "The space was so limited"
Cons: "It was not British Airways but Aer Lingus !!"
Cons: "No working entertainment in our entire row. Bad qaulity seats"
Pros: "They keep the food coming in there are a decent range of TV and movie options."
Cons: "We booked an overnight layover flight and seemingly that confused all airports systems that we are unable to check in for both of our parts of the return flight. This meant we were not able to select our seats very far in advance for a return flight and initially my husband and I were seated separately but thankfully kind people on board were willing to switch with us. The gate check person in Dublin also on this in our bags to Boston but luckily caught her mistake within a couple of minutes and our bags didn't make it to our correct home destination on our flight back from Europe. We were never prompted to make any specific meal selection restrictions so my vegan husband was not able to eat anything on our flights to or from Europe. The flights were both kept very cold and of course the space and economy is quite tight."
Pros: "Crew where very nice"
Cons: "Lack of room"
Pros: "The crew were nice."
Cons: "Aircraft is not even that old and is already massively out of date. Why offer wifi if there's no way to charge anything? In flight entertainment was awful. Poor selection or old movies. The water pump by the middle restrooms made a high pitched wine for about 7 hours of the 11 hour flight. I'll never fly Aer Lingus again."
My baggage & that of several others did not make it to Dublin. Dublin Airport had piles of misplaced bags everywhere including blocking the belt areas. Reporting system at the airport swamped with passengers. Lack of clear information & complete 'tough luck but I couldn't care less' attitude of staff added to frustration. 24 hours later still no update as to where my bag is. Air Canada may be Star lance but they let it down. New aircraft with automated window blinds need to have operating instructio s in the seat pockets or crew must be prepared to explain unnecessary to act 'how stupid are you' to their paying customers
There were delays in boarding but once aboard everything was excellent. The crew could not have been more attentive or accommodating.
Make sure to resave your card in the app every time even if you choose to keep in there for additional flight otherwise you cannot purchase anything. United fix your app!!!
Pros: "Food and crew excellent."
Cons: "Boarding process delayed as groups 3-6 all lined up together. No air at seats"
Cons: "Power outlet didn’t work in 34G so couldn’t get work done."
Pros: "Crew were nice, food on board was ok Given the long wait time at immigration, we did not have to wait for our bags."
Cons: "Rouge seats are notoriously uncomfortable, especially on a 9 hour flight. Rouge Player entertainment sucks, very poor movie selection. Irish immigration took 45 minutes... a ridiculous amount of time in this day and age. My time with the officer took about 30 seconds, so obviously the problem is that they are understaffed...not the best way to start your trip to Ireland after a long flight!"
Pros: "Good service, surprisingly good food, smooth and efficient."
Cons: "The premium seating we paid extra for because we need leg room (my partner and I are 6'+) was the first row behind the 1st class seperation wall...so no way to extend legs by placing feet under the seat in front. Not very comfortable or worth $100 IMO."
Pros: "The 1.5 hours they turned the lights down and stopped the crew from going constantly up and down the aisle."
Cons: "We were traveling from 11 pm local time to 10:30 am local. However they kept all the lights on for nearly the whole flight. In addition, the crew was constantly going up and down the aisle with food or beverages. It made sleep impossible. To make matters worse I’m allergic to dairy and I tried to prebook an appropriate meal but couldn’t and everything had cheese."
Pros: "Customer service crew sorting us out on new flights had patience of saints"
Cons: "Did not make flight, gate crew rude and did not give information."
Pros: "Very little I'm afraid."
Cons: "A lot ohe seats are faulty the entertainment system barely works, mine didn't and even if it did the headphone jack was broken! The cabin is more than grubby, it is dirty with torn fabric and faded writing on dirty plastic. I skipped the meal on the return flights as the outbound were the worst I have ever had! In all honesty I'm not a fussy traveller and never write reviews but Air Canada was so bad I thought it might be useful info for someone."
Pros: "The crew was excellent despite the fact that we were delayed 3 hours due to a broken fuel pump. They were also nice enough to give us a free dinner due to the inconvenience, and let us come off the plane to stretch our legs while we waited. Overall, excellent job handling something that was out of their control."
Cons: "Was not very pleased with the fuel pump being broken. Not sure how far ahead they knew it was broken, but if they were able to tell me my flight would be delayed 3 hours earlier, I could have extended my vacation. Additionally, the selections on the Air Canada entertainment app are far worse than the Westjet ones."
Pros: "The plain was not full and my section at the back was quite empty so I had seats to my self and was able to lay down. The plane had been recently refurbished and everything was clean and new."
Cons: "Very rushed boarding, this happened last time too. They called for my section to board and I immediately got into line. They made two more call where the staff sounded quite annoyed. "We're still missing passengers" " If you are in section 3 you need to come to the gate right away" he made the second call when there was one person infront of me in the line. Like everyone was in line we just hadn't been processed yet. I don't know why we need to be rushed onto the plane by impatient staff. My entertainment device stopped working in the middle of a movie and didn't work for the rest of the flight."
Cons: "serious delays and the staff were not very friendly. Weren't willing to go above and beyond for travellers that had been sitting in airports all day! Probably one of the poorest crews i have encountered on Air Canada."
Pros: "The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job."
Pros: "Air Canada Rouge is last airline choice I would make"
Cons: "direct flight"
Pros: "Easy flight to Dublin."
Cons: "Boarding could be better organized - staff should make sur only the people in the zones called are in line. Not everyone from all zones. The zones 3-5 line isn't helpful. They should change it to "boarding" and indicate only thsoe called to board should be there. Otherwise, they need separate lines for EACH Zone."
Pros: "Not much of anything"
Cons: "Lack of in-flight entertainment, uncomfortable seating"
Pros: "The staff"
Cons: "No TV monitors and food was bad"
Pros: "Great great great staff on the flight. Fast direct service ... Landing in T1 Dublin really speeds things . Checkin in good until.... See below"
Cons: "Plane was late leaving. Food was served around 2-2:30 am. Realize this budget but still 750$... Movies - player kept stalling Check in ... Crazy on bag drop at check in #5 lane in departures in Toronto. Perhaps one more staff at high volume to make sure the folk in the bag drop line actually have bag tags. Travel to same route last year at this time and it was the same experience."
Pros: "Their staff is extremely friendly and helpful, but they can only do what is within corporate rules to help you. Their corporate policies are NOT GOOD!"
Cons: "Flying Air Canada is horrible! They nickel & dime you to the point of tears. They charged me $15 per leg to make advanced seat assignments ($60 total) then changed my flights and put me in middle seats on two legs without asking me - I didn't find out until I was ready to board and they called my name to come to the gate desk! They also charge $33+ US to check one bag. If you go over the 50 lb weight limit they charge $100. By the time you add it all up, I could have flown on Delta through the US for less. Trying to get my seat selection fees reimbursed was very difficult; At the airport, they told me to go online and ask for a refund; Online, I couldn't find the way to get to the refund link; Called Customer service again, who gave me an 800# to call for a refund; the person on the 800 # told me I had to request it online but walked me through it to find the refund link; I filled in the online request and was told by automatic reply that Air Canada would investigate it and get back to me within 3-4 weeks. Ugh! No more Air Canada for me!"
Cons: "Was surprised not to have screens in the seats to watch movies on an international flight."
Pros: "It is convenient to take Air Canada from our town and connct in Toronto."
Cons: "The staff are barely polite and do not really care about the passengers. No smiles, Not friendly or welcoming. We trwveled in US last month.. What a difference in attitude. The food was awful, bordering in inedible. (example salad was cold canned corn with shreds of cabbage and no dressing.) Breqkfast was a piece of bread with choice of orange or tomato juice. No tea or coffee. They lost one of our bags, no apology and another company handled the search and return. No reason given to leave it behind. baggage and carry on rules are complex and complicated, and you never know when they will decide to enforce them and penalize you. If you can get there any other way don't go Air Canada."
Pros: "Friendly staff Seats are good enough And quite often ask if you need water"
Cons: "Your small plane vibarates to much. Causing itchy feet and overall discomfort. And your snack choices are not gluten free friendly. I was asked to put carry on under. Didn't mind doing that. But came home to find the front pocket torn of my carry on. Then make it to hard to to find help about it."
Pros: "All passengers and crew arrived alive. Flight attendants were very helpful and nice. Price for this trip is much cheaper than comparable flights with other airlines."
Cons: "Extra charge for any checked bags at all is awful. Couldn't get a meal on flight, even for a price. Just miserable tiny snacks. Flight left late and arrived late, apparently because schedulers didn't bother to make allowances for deicing at previous stop. In-flight Air Canada app didn't work either on my ipAD OR MY LAPTOP."
Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"
Pros: "The crew was so good and friendly. I had an overnight flight and so having a considerate crew is so important. The comfortability was decent for being a plane and long distance."
Cons: "It was a 6.5 hour flight and there was no entertainment. Every additional amenty cost extra."
Pros: "The service was good."
Cons: "The children screaming 70 percent of the flight. The person in front of me throwing up. Just very uncomfortable."
Pros: "Food was ok"
Cons: "Avoidable delays caused a late departure from Toronto, then we sat on tarmac waiting for a gate in Dublin. Eventually had to debark into the tarmac and walk in. Delays caused us to miss our next flight to Munich."
Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"
Pros: "On the way to Puerto plata liked bigger plane ride but stuff not too much rand bell twice no one responded until I called them I liked your own check in and pre sitting arrangement Did not like paying for first suitcase Did not like paying for second suitcase as it was a donation for a church"
Cons: "I did not like the price of first class I would have liked first class because of a bad back but could not afford the extra $ 400.00 option plus with other planes more affordable Such a long walk to board a plane Not sure if I would fly Air Canada again But overall I would give it a four Not sure why they also checked my suitcase but I appreciated them doing it in front of me although they had slterior motives But it's good safety to check people's luggage it makes me feel safer Thank you for asking my opinion"
Pros: "I liked the streaming entertainment I enjoyed the friendliness of the crew I was pleased with the Canada air app allowing check-in and tracking of flight"
Cons: "The comfortability of the flight was poor. Both my wife and I were too uncomfortable to be able to sleep on out more than 9 hour flight. Leg room bad, seats uncomfortable."
Pros: "The in-flight entertainment was satisfactory."
Cons: "-They wanted to check my bag at the gate, so I let them, and they lost it, for two and a half days, all the while being rather smug to me about it, saying things like "what do you want me to do about it." -On a 6 hour international flight starting at 9:45AM and landing at 6PM they did not offer us even a pretzel or peanut. This flight definitely spans lunch hours, but they insist you pay for even the smallest snack. -Customer service has been repeatedly short with me (I have had other incidents with lost luggage). They act like whatever happened could not have been avoided, and that you should know your place as a traveller. The idea of the customer being right is totally lost on them. CONCLUSION: they simply don't care. This airline was a monopoly for years, and it shows in their daily operations. They are ineffective, and entitled, and I will go far out of my way not to deal with them again."
Pros: "I liked that the flight was not completely full. we had a hard touchdown"
Cons: "1. These days, I have come to expect a complimentary in-flight entertainment system on international flights. This flight had nothing whatsoever. This is ok, but the customer should be warned when making the flight reservation so they can choose whether to bring an ipad along. 2. Food and service were not as good as a recent Air Canada return trip from Roma to Vancouver which had a first rate crew, food, and complimentary beer. 3. The plane was much older than the recent return trip I had and the air was much more dry."
Pros: "The only thing I liked about my flight to Dublin was the fact that we arrived in the correct city."
Cons: "Once again I found the air Canada staff unaccommodating, un-attentive and basically indifferent to the aircraft's guest. In addition I tried 4 electrical outlets on the aircraft before finding one that worked and the reading lights never did work. I would never recommend this airline."
Pros: "Safe and efficient."
Cons: "Poor seat room. Food quality mediocre."
Cons: "The fact there was no entertainment system available for a 6hr international flight is a crime. Apparently there is some sort of app you need to download on a mobile device or computer BEFORE the flight, Would have made a huge difference knowing that."
Cons: "There were no screens to watch anything on for a flight across the Atlantic. And we were told once we boarded that we needed to download the aircanada app in order to get content. Well by that time I didn't have free wifi and couldn't download the app. Very frustrating. I would suggest announcing this before people board the flight."
Pros: "Got to spread out onto two seats since flight was not crowded."
Cons: "Food options. No inflight seat with entertainment screen."
Cons: "I am 5' tall and there was no leg room for me."
Pros: "Great flight crew, fairly comfortable seats. Made a 10-hour flight pretty bearable."
Pros: "Boarding was smooth and the crew was wonderful!"
Cons: "Air Canada changed my seat assignment at the gate. I had chosen a window-seat, but they switched me to a center seat. Also, there is no free in-flight entertainment if you don't have your own tablet/smartphone (neither of which I have). You can rent i-pads. I wish I had known that before flying."
Pros: "Great crew. Gracious and helpful."
Cons: "Kayak was a nightmare to work with."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Pros: "The flight crew were nice and friendly, though they weren't very on top of trash pickup, but they were chipper and that's always better than grumpy crew that are super-efficient. Also, our luggage made it with us despite a tight connection."
Cons: "53 minute hold time to call center (before my call was even answered) to order vegetarian meals for flight (the day before flight) -wish that could be done online, vegetarian meal request not transferred to new flight after we missed our initial flight due to first flight delay, lights not working properly for half of flight (sleeping child under spotlight), the pasta dish, collecting garbage in my seat throughout flight (particularly after meal service), cramped seating, lack of entertainment, and they are now charging for alcoholic beverages on international flights. I'm not a big drinker, but I still enjoyed that perk."
Cons: "Had to use your own electronic device. Did not know that you had too download an app prior to boarding. No personal control over cooling/heating. Never fly Air Canada Rouge in the future"
Pros: "Toronto is a lovely airport, and it's a short hop to Europe from there, which is why Air Canada Rouge is ok for the trip. It's important to remember that their no frills approach means no TVs. Sleep or plan accordingly."
Pros: "Again the crew was enjoyable and the timliness of the flight and the boarding process was great. Also I appreciated the blanket and pillow given for the flight"
Cons: "There was no entertainment for this 6.5 hour flight, I was very disappointed with that."