The flight was cancelled, and communication from the airline and kayak was impossible, making for an incredibly stressful trip which may also involve losing a lot of money (I am still trying to figure out how to contact the airline to make sure that I don't lose my return trip).
Pros: "Nice smooth process and good deal"
Cons: "You did just fine"
Cons: "The flight attendants were not helpful or attentive. A nine plus hour flight and they offered drinks once, picked up garbage once and when we tried to give them garbage before landing, told us to put it in the seat pocket or toss on the floor! It looked like the plane had been trashed when we exited"
Cons: "The flight from Rome to Dublin was 1 hr. Delayed (aer lingus also)therefore we missed our connecting flight to Los Angeles we missed our flight."
Pros: "Great crew on board. Very helpful and friendly."
Cons: "Check in staff need more customer service training."
Cons: "Overall pleasant More pleasant than with some other carriers recently"
Pros: "Plane was only 65/70 full"
Pros: "Super friendly staff"
Cons: "Flight left late and landed over 45 minutes late. No support for those that were left late for connections and no allowing those to de-board first. No Aer Lingus staff in the airport when the luggage screw up from Madrid was discovered."
Pros: "Crew and pilot."
Cons: "Couldn’t pre print boarding passes."
Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"
Pros: "Loved the plane and crew. Comfortable economy seats"
Cons: "Transition off plane in Dublin felt like cattle. No clarity on direction for first time people going to US about pre-clearnance process. If gate would have been posted sooner, I would have gone to pre-clearance sooner. I thought you go only after gate is posted and they call flight. Could have been a mess missing flight over this, but I was OK"
Pros: "Very kind, knowledgeable personnel!"
Pros: "Shannon is a very easy airport."
Cons: "I was unable to get my seats assigned from America. I had to go to the Aer Lingus desk when I arrived to get seat assignment."
Cons: "- My seat was broken and could not recline. This not only made the 9 hour flight uncomfortable, but even more so when the person in front of me reclined their seat fully. - I understand it's Aer Lingus' policy, but I have never experienced--in my many travels--paying for alcohol on an international flight, especially cash only. - Regarding the above, I had to remind the flight attendant three times that she owed me change, and each time I was greeted with a sneer and, "Yea, we don't have it yet". It was not so much the money, but the incredibly rude service and charging for what should be a free drink! Some of the stewards (on the opposite side of the aisle) seemed very friendly and accommodating, but unfortunately, the two ladies on my side made me feel like a burden rather than a welcomed customer. - I guess it's, you get what you pay for...but I was just surprised at "breakfast" being tossed a box with a burrito--no napkin, utensils, plate, nothing. I won't be flying Aer Lingus again."
Pros: "When I think of international, I think of the huge airplane with 3 rows of seating, an extra inch of leg space for us economy flyers ...this was basically a domestic airplane and the staff was polite but nothing over the top."
Cons: "Squished like sardines. And my luggage is broken."
Cons: "US pre-clearance involves a second run through security, which required again getting all liquids into one place. I also means arriving another 20 minutes early at Dublin airport. I suppose this affects every carrier from Dublin to US."
Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"
Pros: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Pros: "See above."
Cons: "See above."
Pros: "Never got on as we were 5 minutes late at the bag drop. Attendant telephoned her line manager 40 minutes before take off and refused to take our luggage. She did manage to book us on flights for the following day at a cost of £290. Not a good experience!"
Cons: "Never made the plane."
Pros: "Timeliness of flight and service on board."
Cons: "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."
Pros: "The plane left on time and the pilot provided regular updates on the flight progress."
Cons: "On this intra-European flight of 2+ hours they offered no complimentary beverages at all which seemed pretty cheap. How much does it cost to at least offer complimentary still water?"
Cons: "I don't understand why they have to charge for water, coffee or tea. These are basic beverages."
Cons: "not much as far as movie/tv selection goes; very little leg room and uncomfortable seats"
Cons: "The boarding and deplaning was awful'"
Pros: "Everyone was super cheerful and happy to help."
Pros: "Friendly staff"
Cons: "Everything else! No entertainment. Charged you for everything! Water! Coffee which was instant, not even brewed. Plane was older than dirt. Worn interior."
Pros: "I was surprised at the minimal effort that went into that transatlantic flight. Disgraceful. I'm turned off enough to never fly aer lingus again. It was barely two steps above Ryan Air."
Cons: "The food looked like one put any effort into it, the coffee only came with milk and no milk substitute, there was only one kind of tea--no decaf and no herbal tea, and no butter substitute for people with dietary restrictions. Just a complete unthoughtful shame. My back is still sore from the lack of ergonomic considerations in seating. The blankets were cheap and thin and the plane was loud with no complimentary earplugs or sleep masks. Awful experience."
Cons: "It was like squeezing everyone into a cattle truck and airport crew double book seats of a few passengers on a full flight so there was confusion on board"
Pros: "Not a thing"
Cons: "Your company pulled a bait and switch. You stuck me with the most unprofessional and uncooperative packager in the industry. I wasn’t apprised by Kayak that you were pawning me off on a sleazy packager."
Pros: "The flight was quick and smooth. We didn’t have any trouble getting onto the flight and finding our seats."
Cons: "I didn’t like that there was no complimentary drink service . When they came around with tea or coffee is was 3€, I wasn’t informed that until after I asked for a tea. I would never have got it otherwise. That may have been my misunderstanding since on our other Aer Lingus flights we had been given complimentary tea."
Pros: "Flights were on time. Planes were clean and comfortable. The food was ok - the ice cream was great as was the extra water."
Cons: "Some better food quality would be great."
Pros: "The automated check in and baggage tagging using the kiosk was fantastic! Very professional flight attendants. Overall very comfortable. Great options for entertainment - and we didn't have to "pay as you go." Clearly covered in price of the flight. Same with luggage - love not having to pay separate bag charge. Much preferred over the "nickel-and-dime-you-to-death" approach of U.S. airlines!"
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Pros: "Short and sweet but a very comfortable ride."
Pros: "Very clean. Seats are comfortable and food is good."
Pros: "Good attention to detail without being in your face... very prompt"
Pros: "Friendly flight attendants!"
Cons: "Inflight entertainment needs upgrades: better options and better performing screens."
Pros: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Cons: "Crew did not smile. They did their job, but did not seem to enjoy it."
Cons: "Guy at check in was rude and insulting and my bag didn't arrive."
Pros: "Loved being on a flight for holiday, and knowing I wasn't being overcharged for needless frills."
Cons: "I don't remember if they served a drink, I know things were for sale. But that seems to be the European way."
Cons: "Our flight was cancelled without a reschedule"
Pros: "Good amount of legroom, nice plane in good condition. Friendly professional staff."
Cons: "They have a rather meager selection of movies and TV to watch. My flight over to Europe was on British Air, and the comparison in this regard was stark. BA has tons of movies and TV to choose from, and lots of first-run. This had about 6 TV shows, 2 episodes each, and maybe 20 movies, ranging in age but mostly not very new. When you're on a daytime flight for 7 hours, this becomes something you care about."
Cons: "There wasn't any food choices for people who are vegetarian. Needed more soft drink options and a lot more blankets to go around."
Cons: "the wifi did not properly work. Not every seat had an entertainment system that work properly"
Pros: "They had a fast, steady check in. Friendly staff and ine of the smoothest take off and landings...I love Aer Lingus! I will look into purchasing all my future international flights with this airline."
Pros: "We had a very pleasant experience with Aer Lingus and will not fly to/from Ireland on any other airline from now on!"
Was not a fan of Iberia. Am still not a fan. In Premium Econ, food came before drink. Not right. Food was below average. Tough to get 2nd glass of wine from JFK to Madrid. Crew asked me to use Econ toilet, nearly impossible given a broken ankle. My cane & ankle brace were clearly visible. Biz Class toilet was 2 rows from my seat; they finally acquiesced. Though the flight landed early, wheelchair never arrived—a perfect connection to Porto was shot. Forced to wait 4 hrs for next flight.
Cons: "1 hour delay in departure from Lisbon"
Cons: "Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again."
Pros: "The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!"
Pros: "In hour 20 of delays and being held in a room with no access to water"
Cons: "Absolutely everything. Access to food or water. Basic communication. A semblance of organization."
Pros: "Good seat"
Cons: "Free food"
Pros: "My last answer should have mentioned that the airline I referred to was Loganair not British Airways. Coffee and a Tunnocks biscuit at no charge"
Pros: "It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully."
Cons: "Free food"
Cons: "The food service was terrible I was in row 20 and they ran out of all sandwiches and coffee!!!!! I thought flying BACK would be superior to EasyJet who I normally fly with but quite frankly your service is not nearly as good"
Pros: "Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken)."
Cons: "Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible."
Pros: "Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight."
Pros: "I like everything."
Pros: "Excellent crews"
Cons: "Entertainment system"
Pros: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Cons: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Pros: "Plane was new and very comfortable. Smooth flight"
Cons: "Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport."
Pros: "A great flight Thank you"
Pros: "Seat comfortable, Crew was great."
Cons: "The guy in front of me pushed his seat back and the space was reduced dramatically, even for lunch. Screen was not so good, but pprobably enough"
Pros: "Crew polite and accommodating. Food OK"
Cons: "Flight delayed 2 hours on tarmac. Reason unclear. Seats uncomfortable and shabby. Entertainment system down for large part of trip. Window shade difficult to open. Plane needs upgrade."
Cons: "Cancelled our flight and cost us a lot of money. Then Rebooked us through another carrier and we waited and they wouldn’t take us, said there was only two seats left and we would have to wait until the next evening for another carrier. Wow just terrible service. We drove five hours for this. I’m afraid British Airways is too big of a company and doesn’t really care!"
Cons: "BA/KAYAK lost my seat booking details, so I had to pay again. Plane was 3 hours late leaving."
Pros: "Nothing g"
Cons: "Business class was same as economy and I paid a lot more. Ordered special meal but didn't get either"
Cons: "Would have been nice to have been offered a glass of water."
Pros: "They gave you anything u needed"
Pros: "The crews were good and the que to board the flight was well organized."
Cons: "Uncomfortable chairs with thin backing that allowed me to feel everything the person behind me was doing. The entertainment screens were not very clear."
Pros: "Comfortable flight. On time departure"
Cons: "Could not check in online or via app due to system issues"
Cons: "We were late..had issues with carry-on unnecessarily... They didn't even serve water"
Pros: "20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip"
Pros: "Crew were friendly and boarding was quick... the flight landed esrly"
Cons: "The food choice was limited not many snacks and chocolate"
Pros: "Simple no drama very professional, Good service, Food to suit almost every flavour and preference . Entertainiment is a 3 star cause There’s nothing there to be offered apart from newspaper and A magazine."
Cons: "Child sitting behind me kept dropping the table and pushing it back up"
Pros: "Staff were very busy as flight was full but still managed to be upbeat, funny and polite which always makes things nicer."
Cons: "Really frustrating that the passenger behind me spent most of the night waking me up jabbing the screen on the back of my chair- not much sleep was had . Not directly BA's fault but it would help if use of the REMOTE CONTROL was actively promoted to people- or get rid of the touch screen???. Being typical British I didn't complain there and then :/"
Pros: "I did not use the entertainment. The crew was refreshingly professonial, helpful, and cheerful [in a British way]."
Cons: "I'm tall and the budget seat was 'tight'. But it was to be expecdted."
Cons: "plumbing issue on the plane delayed the flight by about an hour"
Cons: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."
Pros: "The crew was the very best."
Cons: "No complaints"
Pros: "Economy window seat on A380 has extra storage unit underneath window (similar to business class). This was really convenient. Still some room underneath seat in front but entertainment box would block large items. Quiet flight no unnecessary announcements from crew. Boarding was ok as I am a priority member."
Cons: "Food is not as good as some other economy flights I have taken. Entertainment (movies) were ok but not great."
Pros: "Comfortable seats"
Cons: "Flight was unexpectedly delayed making us almost miss our connecting flight even though it was 1.5 hours after we were supposed to land."
Cons: "Unfortunately I am allergic to all the food they offered .I wish the served a plain chicken or plain turkey.Everything was spicy or mixed with a pesto or curry. They need to something that is served completely plain ."
Pros: "The pilot was gentle landing the pane"
Cons: "No complimentary anything, not even water"
Pros: "Bording was quick"
Cons: "Crew was serious, absolutely not happy to smile Genuine smile is really appreciated whenmeeting custimers. Food trolley/ drinks came to customers and before we could react it was gone. When we asked them back they were not very happy looking . Seats we not comfortable."
Pros: "Professional service. On time departure, early arrival."
Pros: "Great service from the whole crew"
Cons: "Heathrow connection process almost caused me to miss my flight, despite having 2 hours between connections. Security officer at Heathrow was very unprofessional, and took a great pleasure in delaying my processing through the security line. Specifically, I did not remove a PHONE BATTERY CHARGER from my carry-on for screening, so he proceeded to dump out the whole backpack contents, and then purposefully was very slow about putting things back in one by one.As an active duty police officer I understand the need for security and follow all the regulations and instructions to the best of my abilities. However in this case the security officer went out of his way to make the process as slow as he could. Very bad, stressful experience traveling on BA with connection at Heathrow."
Pros: "Friendly staff, helpful boarding, and on time arrival."
Cons: "Seats were uncomfortable (787) and the entertainment system shutoff for no reason during the flight."
Pros: "The two vegan meals I received on this flight were better than expected. They weren't just picked over salads without dressing or lukewarm spaghetti like some airlines serve. The entertainment provided was diverse enough, though the touch screens were a bit aggravating."
Cons: "Phoenix Sky Harbor Airport, get your B-Gates sorted. Everyone of the gates in B 20s terminal had a flight leaving and there was no system set up for where people in the various flights should queue or stand. A lot of people were confused as to who was in line for this flight and where to stand prior to the actual boarding starting."
Pros: "The flight itself went smoothly despite some windy conditions, and we were transported in one piece, without incident, from LHR to IAD. The crew members were pleasant in conversation and reasonable in frequency of food service. Once, when I pressed the attendant button, one of them came quickly to ask me what the problem was, and that kind of responsiveness is always a plus, in my opinion. The seats reclined a reasonable amount, not the mere 2-5 cm one sometimes experiences lately."
Cons: "The aircraft was aging at least a bit, and it was clear because my seat almost would not return to the upright position and stay there. Several times I tried to return it to upright as the end of the flight neared, and it would easily move but would return to reclined once I leaned back. It was as if I had been the whole time keeping my finger on the button that makes the seat movable. After I'd about given up, the seat finally stayed upright even when I put my weight back on it. My flight attendant misunderstood my drink request, but I let it go because the result was close to what I had asked for. It could have been that there was too much background noise - not sure."
Pros: "I upgraded my seat fr more legroom"
Cons: "On the trip over, British Air had no record of my seat upgrades. They tried to accomodate, but it was not the same. They did process a payment for about $110 for upgrades both way, however, and I have written to get a refund. In general, British Air can be not responsive or helpful in the admin department and i will avoid them from hereon."
Pros: "Lovely crew, comfortable seats and bang on time."
Pros: "Shorter trip"
Cons: "The customer service at the check in booths people were extremely rude and not helpful! One of the worst experiences"
Pros: "The flight was on time"
Pros: "The crew was efficient in everything it did."
Cons: "THe seats are cramped and we spent the entire two hour flight listening to the flight crew trying to sell: alcohol, cigarettes, scratch off tickets, and duty free items. I’m not taking a plane to go shopping, and the fact that we were asked to buy 4 different types of items in 2 hours was excessive."
Cons: "Very cramped Carry bag allowance too small"
Pros: "I got there nearly on time"
Cons: "65% of customers had priority so a bun fight to get on. We then tried to use the faster entry on non priority to get into the lounge and were sent back to the priority queue. families with kids weren't given the option of getting on first. Seats were incredibly uncomfortable. Lack of space for bags."
Pros: "that it wasn't a long flight"
Cons: "the crew weren't very friendly, from checking in to landing. too stressed out I think. I wasn't made to feel like I wanted to have a return booking. Also there was pressure to add extras that I didn't want. I resisted but when I've paid for something I don't expect to be coerced into paying more for something I didn't need. For example seat selection."
Pros: "Some of the staff were nice"
Cons: "Flight was delayed four hours, and while that happens sometimes, what really upset me was the compete lack of help and competence from the staff. It seemed to me nobody knew what to do or what was going on. I tried to talk to three different desks and the cabin crew and nobody could help at all."
Pros: "It was a great flight staff A1 and beautiful flying from knock, hadn't done for years , hot paninis great food better than Emmirates I flew with over the Christmas"
Pros: "On time and quick boarding, arrived before schedule and no issues with flight"
Cons: "Some passengers very noisy and shouting throughout flight but not the airlines fault"
Cons: "Airport security"
Pros: "We made it."
Cons: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Cons: "Lack of comunicoation and lack of services. Probably it was a bit cheaper than the competitors. But I made me think twice for next time Ryanair cross my way."
Cons: "Terrible time checking in on line .Finally got some help but was told if I did not check in on line it would cost me another 55euros. :0("
Cons: "We booked our daughter priority so she was entitled to bring a hand carry on board. When she got the airport they insisted that she had to put her hand carry in the hold despite it having her passport in it!! The Captain very kindly helped her retrieve it from the hold at the end of the flight but why did she ever have to put it in there when she was priority and we paid for it?"
Cons: "Very unimpressed with Kayak. Was contacted to pay more money than originally sold due to their speed of service between me buying via kayak and them contacting Ryanair. Flight was absolutely fine but kayak service awful."
Cons: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Pros: "Staff good and flight on time"
Cons: "Cost of on board services"
Pros: "Boarding and flying time very good"
Cons: "Noisy passengers (stag party and 40birthday)"
Cons: "I was trying to check in in the past 24 hours. The system wouldn’t allow me and I ended up paying 50 Euros extra only to check in what I had already paid for in full in the first plCe. Then, just to top off the wonderful morning - I got an agent whose attitude was extremely rude and poor to inform me correctly what was the next steps and procedure. Finally, both my hand bags carry on get checked in and now I am stuck at the airport waiting for two little bags that could’ve easily got on top of my compartment where I was."
Pros: "The flight was fine, comfortable and despite turbulence (which I actually enjoy) uneventful. We could see both experienced and new staff working effectively together 1 star for food and entertainment because we took part in neither"
Cons: "The incident when boarding could have been handled far better than experienced A passenger already on the plane mistook light shining through the vapour created by the wing De icing process and claimed the wing was on fire which lead to the plane being evacuated First issue was that all disembarking the plane had nowhere to go and were not given any instructions Secondly the return to the waiting lounge was not organised well leaving passengers roaming about the lounge and unsure what to do"
Pros: "That there was a possibility the plane crashed, so my flight would end earlier."
Pros: "No hitches. I recently bought proper cabin baggage with Ryanair approved dimensions and had checked in online so no hassles. If you follow Ryanair guidelines and have requested paperwork and baggage allowance your experience should be incident free."
Cons: "Nothing to declare."
Cons: "The Ryan Air staff were ignorant and complained when asked any questions."
Cons: "My connection at Stansted was very tight. Faced with long lines which could have mennt me missing my flight, I was five no option it to upgrade my ticket. Flight was also 20 minutes late."
Pros: "easy to check in with self-service check in and bag drop"
Cons: "seats are not particularly comfortable"
Pros: "The boarding was efficient flight"
Cons: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Cons: "Never got a heads up for boarding pass and baggage. I now know to pay $100.00 more when dealing with your competitors."
Pros: "Once boarded it was very smooth"
Cons: "Over 3&a half hours delay was sooooo painful"
Pros: "Cheap as chips and only took an hour instead of 90 mins; happy out!"
Pros: "Ryanair prices are good. You do have to keep in mind to pack light as they do charge for any bag that cannot be brought onto the plane."
Cons: "Would like to have one bag checked for free."
Pros: "Everything was acceptable apart from their petty ploy to split couples up"
Cons: "Because we don't want to pay extra for seating we don't check in until 4 days before the flight. Usually this is not a problem but on this flight they split us up, one at the front & one at the rear, then they ask if we want to pay extra to sit together. This is a very petty ploy to get extra money. It doesn't work !! The passengers just swop when on the plane"
Pros: "Crew when asked was very helpful and polite. They were definitely working the entire flight to assist people."
Cons: "Crew took about the entire flight to handle the food and drinks, coming from both ends. This caused a block to the bathrooms and people waiting long periods and finally just stuffing in all over the place to get passed the carts. Expensive flight for us since we had to buy the same day. While most of the security attendants were great, I did have to wait a very long time to get a pat down I requested rather than go through the scanner (required to be in a separate room) that was 95% the same as the one they were giving everyone after they came through the scanner, with the only difference being a hand and belt line swipe and paperwork. I have had this same procedure done in three airports prior on this trip and all were more aggressive/thorough and did not require a separate room and extreme wait. Though again, all the female staff were great."
Pros: "Everything was very good"
Pros: "It was cheaper than others."
Cons: "They make you measure your bag about three different times and charge a lot to check. They also do not post this anywhere but the airport. THEY WILL NOT TRANSFER YOUR BAGS FROM ONE FLIGHT TO THE NEXT. You have to go out, collect the bags at baggage claim and repay for your bag to check it onto your next flight. They call this "point to point" I call it an annoying scam for more $$. They also don't let you sit down in the waiting area without measuring your carry on bags. So my husband went out to get the checked luggage and then recheck it, I took his carry on luggage so it would be easier for him to go through security. Ryan air would not allow me to sit down until he came back."
Cons: "The fact that I couldn't go"
Pros: "In flight experience was great."
Cons: "First time flying RyanAir and didn't checkin before arriving at airport. We're treated extremely rudely and charged Euro 100. Had priority boarding but boarding was horrible."
Cons: "Uncomfortable seats"
Pros: "Priority boarding that I paid for. Security Fast Track that I paid for."
Cons: "Interminable lines to simply drop bags with pre-paid bags and boarding passes printed at home -- It took an hour! Check-in staff seemingly oblivious to what is happening around them. About the most cramped seats on any airline I've taken (and I've flown in virtually all parts of the world, and I'm small). Constant harangue over the PA from in-flight staff trying to sell things, even lottery tickets."
Pros: "Price was ok if you don't have to check in luggage."
Cons: "Had to check on line to avoid a check in fee !!! Seats are crammed, thank God it was a short flight. Long line to check bags & to board"
Pros: "The air crew were excellent"
Cons: "Communications around boarding and gates was chaotic and our take off was delayed for over an hour. Staff were rude and unhelpful. They seemed confused themselves and found it difficult to communicate anything helpful to passengers"
Cons: "They took my cabin luggage to the cargo even though it is the right size due to no more space in over head compartment and I believe if they where strict about the size with the All Pax and only allowed one price each in the hand the compartments would have been sufficient. You need to make sure to ask pax to be at check in desk 2 hrs before dept during peak periods due to security takes longer time make the story short I was happy with the above all standards Abdullah Benafif."
Pros: "Boarding was ridiculous from both ends of plane with people from back end squeezing past people from front end to find their seats. They list my checked backpack on a flight from Amsterdam to Spain. It took 5 days to get it back. Crazy!"
Cons: "Everyone had backpacks that got checked for free. Why did I pay to check my luggage? Stupid."
Pros: "But not in a great way! Seat was pretty comfortable. Flight arrived on time."
Cons: "It was a loud booze cruise flight from Dublin to Malaga. Very happy Irish holiday makers. it was loud but the passengers mostly were good sorts. The flight attendants were pretty rude--never excusing themselves or apologizing for pushing past people. The toilet in the front was disgusting. NO HaNDSOAP. Told attendant--no soap, she said. Very nasty situation. i think it will be my only Ryanair trip."
Cons: "The priority boarding line needs to be separated from the regular boarding. There is a rush toward the gate when it ipens"
Pros: "When I paid for the upgraded priority seat, why did the crew give the seat next to me away for free? Shouldn't he pay just like we had to? She said it was because he has long legs. Well, so does my husband and we paid for that seat in 1-A and 1-B. So, the man who took 1-C proceeded to be rude and rest his arm on mine the entire trip. FAIL!"
Cons: "When I paid for the upgraded priority seat, why did the crew give the seat next to me away for free? Shouldn't he pay just like we had to? She said it was because he has long legs. Well, so does my husband and we paid for that seat in 1-A and 1-B. So, the man who took 1-C proceeded to be rude and rest his arm on mine the entire trip. FAIL!"
Cons: "They tell you to check in online, it is not possible, then they charge you an extra €45 at the airport. Second time it has happened, it's a scam. Last time I fly Ryanair."
Pros: "We had a very good and comfortable flight and were well looked after by the cabin crew,will be using company again well done."