Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Cons: "Flight left late from London."
Cons: "The seats are not just uncomfortable, they are awful. Worse than Wizzair!"
Pros: "Easy on boarding"
Cons: "Staff were reluctant to serve us extra drinks. Asked for 2 miniature bottles of wine as they are so small. Told that customers were only allowed one. Bought some later though although the staff weren’t keen"
Cons: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."
Pros: "A quiet flight. Low season and with a BA flight to the same destination10 minutes before our one departed, this resulted in a near empty plane. Perfect."
Cons: "I have to say, the coffee on offer is disgusting. I would certainly look in to changing that."
Cons: "Food was below average"
Cons: "No ability to charge devices during such a long flight"
Pros: "Pleasant staff, very poor entertainment systems, screens too small and kept needing to be reset."
Cons: "Poor entertainment systems Plane too cold Only 1 meal Ran out of gin for the second flight in a row"
Pros: "Friendly clean and spacious"
Pros: "Everything was fine"
Cons: "Layover was too long (6 hours) n the departure board showed the next flight just 1 hour before the next flight"
Pros: "Very professional, respectful and efficient people. I am impressed by their kindness, always smiling while talking to the passengers."
Pros: "Loved the 787. One flight attendant was just great. She made the difference on the flight! Didn't get her name but the trip was made better by her. Thank you!"
Pros: "Crew was friendly and efficient"
Cons: "No free food or drinks"
Pros: "Who would guess - the food."
Cons: "reading lights were never fixed during flight."
Pros: "Kind crew helping a frightened passenger"
Cons: "Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?"
Pros: "Absolutely nothing - and this was Club Europe"
Cons: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Pros: "Missed my connection. Been at airport 6 hrs to get to Milan"
Cons: "Boston crew not checking me in and missing my connection"
Cons: "No breakfast on out bound leg"
Pros: "we took off and we landed"
Cons: "Checkmytrip kept giving different information about the flight. once on board with delay first officer said they would try to make up time. Soon it was all about air traffic control. said that FlightConnections would be working on flights for this with missed connections. not true - nothing done while we were flying, and landed"
Pros: "It was a pleasant and smooth ride. The crew was friendly and responsible"
Cons: "There was only food and drink for purchase, no complimentary water etc. It was short trip and no problem for me"
Pros: "Lots of updates from pilot"
Cons: "Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised."
Cons: "First it's delayed by 1 hour. Few hours before the departure, it's delayed by another hour when I was checking the status from home. Then suddenly it's was back to 1 hour delay, which totally screwed up my travel time to the airport."
Pros: "Staff was very pleasant. However the airline charges for everything! Coffee, tea, water. As a result it took 1 hour and 40 ministers to get to my row! Everyone had to pay by charge card. A disgrace to wait so long. Greedy leeches."
Cons: "Charged fir water and coffe."
Pros: "Nice legroom in world plus."
Cons: "Wish there was live TV for sports."
Cons: "Crew took bags before we boarded. We had a 2-hour connection and they would not let us CARRY ON our CARRY ON baggage. This made it extremely difficult to make our flight on time. Also, the guy was terribly rude about it"
Cons: "terrible seats. unable to recline my seat. horrible experience for 8 hours..."
Pros: "The flight attendants are very helpful and accommodating. Even the food was good! Took a pic of my meal and wanted to ask for seconds!"
Cons: "Couldn't get overhead light to shut off."
Pros: "Always a good flight out of LCY"
Cons: "The time it takes for a full 777 aircraft to empty is excessive. Airlines must think outside the box and view the experience from the customers' perspective to create two or more points of exit."
Pros: "He was courteous, highly efficient and kind. Also, Captain J. Cook made a very smooth landing."
Cons: "Bread could be more defrost or warm. But cold bread seems a common thing on airlines."
Cons: "There should be an attendant at the entrance to the boarding area. Too many people try to line up and to into the queue before they need to. Either they don't understand the language or the procedures. There should be people walking around to answer questions on boarding procedures or better announcements in several languages. the Asians were extremely confused as were the Germans we encountered. They never announced for people with disabilities to get ahead of others. It was a big "casino" as the Italians say when everyone charges the boarding area. People could be put in groups according to where their seating is, making it easier for all."
Pros: "Late departure, no complimentary food or drink, outside boarding (no jetway bridge) in the weather...squeezed into transport bus in ALC"
Cons: "Late, hot, uncomfortable"
Pros: "Landed ahead of schedule"
Cons: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"
Pros: "The plane, that is. Seats are small in economy. The plane was hot. And we spent an hour on the runway with no air for a mechanical issue. At least the service was nice."
Cons: "Time on runway. Seats uncomfortable. Entertainment is old and small screens - hard to see."
Pros: "BA was great especially in JFK"
Cons: "Booked through Kayak and my mums ticket was voided so couldn't board had to buy her a new ticket"
Pros: "Flight crew"
Cons: "* LHR T3 departure - appalling terminal * Baggage checked in at BA desk but collected to one side because of baggage belt failure * Captain must have known that 2 containers had not been loaded * Arrival at MRS to eventually find that luggage had not travelled on the flight * Inept handling by ground service partner Avia Partner * Baggage re-flighted on following flight and arrived at MRS at 16:00 with Avia Partners only offering to deliver after 13:00 the following day * BA in-flight service badly let down by ground handling at LHR and MRS"
Pros: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."
Cons: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."
Cons: "We arrived at the airport more than 2 hours in advance since this was an international flight. There was NO British Airways staff available to help with obtaining actual boarding passes which were NOT available on the BA mobile app. Although we made the flight with enough time, that was only because the security line was short and the passport control line was short as well. British Airways should have staff available to process passengers and boarding passes, luggage checkin, etc. earlier for their flights."
Pros: "Very full flight but all went efficiently and smoothly. Staff excellent as usual."
Cons: "Nothing I can think of."
Pros: "nothing to be noted"
Cons: "late departure"
Pros: "Nice to be able to check carry on at the gate. Clean."
Cons: "Why not have an option to check carry on at check-in?"
Pros: "NOTHING!!!"
Cons: "Although it was clear already around 9:30 that this flight (scheduled to depart at 10:25) would be severely delayed sue to fog in CDG and LHR, the local British Airways staff adamantly refused to assist in rerouting us either from Paris or from London to our final destination in Chicago. Their complete lack of cooperation was stunning and quite offensive. A different tune was played by the airport staff for international connections who helped us expeditiously and kindly to be rerouted on an United Airlines flight."
Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."
Pros: "Flight attendants"
Cons: "Nothing: everything was beyond expectations"
Pros: "my vegetarian meals were excellent, very pleasant crew"
Cons: "not a great selection of movies, was hot a lot of the flight"
Pros: "Lounge. BA is currently using First Lounge at Gatwick during the renovation of the BA lounge."
Cons: "Crew behaving like prison guards. Not helpful and friendly, a disgrace. Food catering a joke (peanuts and crips)"
Pros: "Board and had to inconvenience my daughter and her family to come back to airport. Had to purchase another flight and it cost me 1200 dollars and I already paid you Sent a letter for a reimbursement of my funds Extremely upset for all the stress i had and the extreme inconvenience my daughter and I endured I had to fly another airline land in Amsterdam then to Newsrk New Jersey Airport then take a train with two large suitcases"
Pros: "Lovely crew, comfortable seats and bang on time."
Pros: "The crew was very good. And the flight was on time."
Cons: "The seats cannot recline. They were stiff as a board. Completely uncomfortable! No complimentary drinks, not even watter!?"
Pros: "The seats were comfortable and the crew were very professional."
Cons: "More comfortable seats"
Pros: "Crew excellent, especially as they dealt with delay due to earlier medical event"
Cons: "Not really. Although pushback delayed, arrival was 10 minutes early"
Cons: "Courtoisie, respecté les horaires"
Cons: "Not waiting in the cold for 15minutes before boarding the plane"
Pros: "It was ok. Nothing more. Crew was helpfull if needed"
Cons: "Kayak... I booked a flight from Eindhoven - Alicante AND return!!! But Kayak only talked about the trip to Alicante..."
Pros: "Great flight"
Cons: "Everything was great"
Pros: "The crew was helpful and friendly, priority boarding was super speedy and the food was served promptly (to my neighbouring passenger not me)."
Cons: "The seats were dirty and the plane could've done with a clean, plus I ended up with stiff knees because of how squished I was."
Cons: "Every thing was perfect . Thanks"
Cons: "Airplane was very hot when boarding and didn’t cool down till about 20 minutes before landing."
Pros: "Crew members were friendly."
Cons: "The long queue even if one had priority seating."
Cons: "It was freezing we asked 3 times to have air con adjusted ...plus other passengers ask too . Nothing was done . Stag and hen people on flight... shouldn’t be served alcohol on flight if they seemed drunk already. People wouldn't sit down even with seat belt signs on..."
Pros: "Priority boarding and luggage storage."
Cons: "The crew had no control over rowdy/drunk passengers. A shame as young children present. Not one request to calm down and refrain from shouting and swearing. Very uncomfortable and intimidating flight. Will not fly Ryanair again"
Pros: "Online facilities"
Cons: "The police for handbags"
Cons: "I fly Ryan Air often. Overall good experience. But Pisa airport could do a better job witch signage for priority boarding and regular boarding. This is the second time I’ve experienced confusion along with other passengers when it’s time to board. C"
Pros: "Queue was long but still boarded quickly,"
Cons: "Providing even simple entertainment for kids e.g. colouring sheets would have helped them cope with the flight."
Cons: "Unfortunately, I had no other option than flying low-cost. Bought the most expensive ticket I could to be in first row and have enough overhead bin space, but that still did not help the situation of a very disorganized boarding, very uncouth flight attendants, uncomfortable seats, absolutely no free drinks (not even a bottle of water), constant selling of useless things, people using the toilet in the front, obnoxious travelers, and getting yelled at. Also, contrary to what was suggested on the Ryanair web site regarding fast check-in, priority boarding and access to lounges, none of those Flying 200+ legs per year on Star Alliance flights in business and up, I truly hope I never have to take such a horrendous flight again."
Pros: "It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time."
Cons: "I’m fed up with that bloody music when they land."
Pros: "Cheap"
Cons: "They didn’t turn the cabin lights off on a 11 pm flight!"
Pros: "Flight was good"
Cons: "Check in was mad"
Pros: "On time"
Cons: "Flight had group of youngsters who should not have been allowed on flight. They displayed rowdy behaviour and swore and gestures throughout flight. Staff did very little to try and stop them until other passengers started to complain."
Pros: "Getting off"
Cons: "Paying for hand luggage plus the then obligatory and unnecessary early boarding. having to pay to sit next to my children The warm cold drinks"
Cons: "Lack of comunicoation and lack of services. Probably it was a bit cheaper than the competitors. But I made me think twice for next time Ryanair cross my way."
Pros: "You get what you pay for, it's a budget airline everything designed tfor you to pay extra"
Cons: "As above"
Pros: "Initial fare"
Cons: "Because of its wheels, my suitcase wouldn't fit their dimensions for gate check and they charged me 50 euros before boarding. They could have waived the suitcase through or offered to upgrade me to Priority, but they preferred to make an example of a passenger. They make you parade with your suitcase to the front of the line to "prove it." I will not fly on Ryanair again."
Pros: "Enjoyed the lasagna that I ordered, surprisingly good!"
Cons: "Under the circumstances, the staff coped well with certain difficult passengers. Noisy passengers are my pet hate especially when the safety drill is being read out."
Pros: "Friendly crew"
Cons: "Coffee"
Cons: "I was charge for late boarding minwhile I did everything the night before. Ryanair charge me more then the actual ticket"
Pros: "The price."
Cons: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Pros: "It’s nice flying into Alicante where often those awful automatic passport machines give way to mails checks so much faster"
Pros: "Price and punctuality"
Cons: "Families have to pay extra to sit together. Children should automatically be seated with their parents. Basic safeguarding standards should be priority, not making more money out of necessity."
Pros: "There is a lady at the gate before we board the flight from rome (FCO) to tel aviv who is particularly nasty. She scrutinized and had every single person on line put their bag to be measured. She even did that with small back packs!!! Unfortunately for HER nobody had to pay extra for luggage!!! It is really the attitude. i paid a lot of money for my flight as much as a regular fligh neary $400 and yet I was still NOT allowed to take luggage. Its ridiculous!!! Had I booked with a regular airline, I would have paid similar fees and have a bag to put on the plane . Its time that Ryan air stop taking advantage of people and allow some luggage just like everyone else does. It doesn't have to be 50 lb but it can be a few pounds!!!"
Pros: "all airline staff caring and helpful"
Cons: "N/A"
Cons: "Bumpy Landing! Very expensive for a very basic service"
Cons: "Birmingham airport is awful the facilities the infrastructure the waiting the queues for security 0/10"
Pros: "Very punctual and smooth flight"
Cons: "Seats could not be reclined. Not much space for carry ons."
Pros: "Once boarded it was very smooth"
Cons: "Over 3&a half hours delay was sooooo painful"
Pros: "Cheap as chips and only took an hour instead of 90 mins; happy out!"
Pros: "Ryanair prices are good. You do have to keep in mind to pack light as they do charge for any bag that cannot be brought onto the plane."
Cons: "Would like to have one bag checked for free."
Pros: "The price"
Cons: "Delayed again!"
Pros: "Once boarding began, it was efficient. Service was polite and efficient."
Cons: "Narrow seats, poor selection of drinks and food."
Pros: "Flight was on time"
Cons: "We had to print the boarding pass. Few rules we couldn't understand. Gave baggage tag separately near the gate. Have to check in in advance get ur own boarding pass printed."
Cons: "Never made it on the flight. The flight was cancelled then rescheduled for 2am the following day. I missed my flight home. Worst airline experience ever. Will never fly ryanair."
Cons: "Uncomfortable seats"
Pros: "Flight went to plan, no problems boarding and on time."
Cons: "All good."
Cons: "Stop trying to sell me things every 10 minutes. I just want to get some sleep. Provide something for free, like peanuts or pretzels, as a nice gesture."
Pros: "When I paid for the upgraded priority seat, why did the crew give the seat next to me away for free? Shouldn't he pay just like we had to? She said it was because he has long legs. Well, so does my husband and we paid for that seat in 1-A and 1-B. So, the man who took 1-C proceeded to be rude and rest his arm on mine the entire trip. FAIL!"
Cons: "When I paid for the upgraded priority seat, why did the crew give the seat next to me away for free? Shouldn't he pay just like we had to? She said it was because he has long legs. Well, so does my husband and we paid for that seat in 1-A and 1-B. So, the man who took 1-C proceeded to be rude and rest his arm on mine the entire trip. FAIL!"
Pros: "Arrived on time after leaving late"
Cons: "I was too tall to be sitting beside two very big people"