Cons: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "The Turkish Airline crew are treat you as guests not as customers."
Pros: "On time ,good food ,good price"
Cons: "Nothing! It’s no comfortable at all!"
Pros: "Food, service OK"
Cons: "Old plane, no TV, seats not comfortable."
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Cons: "Plane delayed Missed connection"
Pros: "Movie choices and food excellent. Great flight staff"
Cons: "Movie controls not too responsive"
Pros: "The flight went well with no complaints."
Cons: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Pros: "Great service"
Cons: "No room"
Pros: "Will never use kayak again"
Pros: "great entertainment, pretty comfortable, good service"
Cons: "a little bit of a delay"
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Cons: "my seat was uncomfortable"
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "Excellent customer service"
Pros: "Quick in Check In."
Cons: "Horrible customer service."
Cons: "שום דבר"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Cons: "Seats a bit narrow"
Pros: "Very nice service"
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "good job rushing us to the correct gate"
Pros: "friendly crew and superior service"
Pros: "The food is amazing, the crew is very attentive"
Cons: "The seats can use work. Very uncomfortable"
Pros: "Delicious meals, friendly crew, good selection of entertainment."
Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Pros: "Smooth flight"
Cons: "flight canceled , i flew diff, airlines"
Pros: "Small plane..no comfort"
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "Service Good Clean On time"
Cons: "Price is high"
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Cons: "Refused to refund cancelled flight"
Pros: "Everything was perfect during the flight."
Pros: "Spaced seats, kind crew"
flight was excellent. The crew was very helpful. Finnair made this 10 hour flight flyby. The entertainment screens on every seat really help save the battery life of your personal devices. We were served dinner and even a light breakfast, both of which were tasty. The crew even did all they could to help one group of passengers with their child, as to keep them comfortable during the flight.
Pros: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Cons: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Pros: "The seats were comfy and the pilots were skilled, food was average."
Cons: "The handles in between the seats could've been better by being able to be completely raised."
Pros: "The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable."
Cons: "Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it."
Pros: "blueberry juice, service and friendliness"
Cons: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Pros: "1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine"
Cons: "Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned."
Cons: "Arrival to destination with 7 hours delay."
Cons: "Boarding was delayed. Missed the connection flight."
Cons: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Cons: "Late takeoff caused me to miss connecting flight from helsinki to Tallinn"
Pros: "modern aircraft, excellent service , nice crew"
Pros: "The ease at which the check-in and boarding was done"
Pros: "The experience of crew and polite behaviour."
Cons: "Not knowing clearly what airline or flight to take. Was not listed on my first initial ticket. Also I could not check in online at all."
Pros: "Far better quality and value than BA, it's OneWorld partner."
Cons: "It was all good."
Pros: "The plane was good, the flight time was nice, just 9.5 hours."
Cons: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."
Pros: "The stewardess was really sweet and funny! She was very accomodating even though there was high stress because the flight was late."
Cons: "The flight was 30 minutes late, which made it really hard on a few passengers, myself not included, who had transfers."
Pros: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Cons: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."
Pros: "Hot towels distributed before meal."
Cons: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."
Cons: "We didn't get from Helsinki to Dublin we were redirect via Paris."
Pros: "A bit delaye in Departure but ok overall"
Cons: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."
Pros: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Cons: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Cons: "They lost my luggage at some point in the short journey."
Pros: "The flight was on time, crew worked really well. The food was okey as usual on Finnair."
Pros: "the flight wasn't full and I had the front row"
Cons: "i had the front row on an airplane but there was no first class:("
Pros: "fast boarding"
Cons: "rude crew- the crew was impolite to all passengers."
Pros: "Sorry I like the price ...."
Cons: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
Pros: "crew, food"
Cons: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."
Cons: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Pros: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Cons: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Pros: "Breakfast was good"
Cons: "Air conditioning was blasting down on me too powerfully"
Cons: "I wish I had known this was an American Airlines flight. They're the worst. Delays all the time (including this flight), crew who couldn't care less, uncomfortable seats, general mediocrity. Next time tell your consumers what you're getting into!"
Pros: "Not much to enjoy"
Cons: "The service. 3 hour late flight, had to rebook my connection out of my own pocket. After we got on the plane, we find out the issues were not fixed and had to wait another hour. Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Hmmm... Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection... Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault."
Cons: "After waiting around in the airport for almost 10 hours we were finally told the flight was cancelled and my direct flight turned into a taxi transfer and 3 flights with a day lost on my vacation. I was not offered any compensation however I heard some passengers were given $7 food vouchers to be spent only in a small convenience store that was the only store open."
Pros: "Courteous attendants on board! Food not bad!"
Cons: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Cons: "Crew members were almost non-existent. Saw them beginning and end of flight only and this was not even red eye flight. Food quality was very poor for premium seating. Many on board had to approach flight crew in back of cabin to get something to drink throughout he 10 hour flight."
Pros: "Overall a great flight."
Cons: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Pros: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Cons: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Pros: "Travelled on B A Air Bus. I found it to be comfortable compared to previous flights operated by other airlines. Crew was excellent Overall it was a very good experience."
Cons: "The food - well it's airline food - ok but nothing exceptional."
Pros: "My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder"
Pros: "Great plane Flight attendant Caroline fantastic"
Pros: "Food ok. Service fine, grew nice."
Cons: "Last on board no cargo space..Sears are not great. Passenger behind my wife was pounding on the video games I the entertainment system the whole flight."
Pros: "9 month old A380 with dedicated flight crew - everything on time - what more is there to ask for?"
Cons: "Airplane meals tend to be carb-heavy and the food service was no exception. Always a roll or bread but this is normal."
Pros: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Cons: "No room in coach"
Pros: "Other than the fact that it's a direct flight from jfk to Helsinki, there's not much else to like about it"
Cons: "Even though we paid extra for comfort seats, the seats were extremely uncomfortable! Not just the lack of sufficient leg room (especially when the person in front reclined) but most importantly the quality of the cushions. They were like cardboard and extremely uncomfortable to sit on. We were not able to sleep at all due to the discomfort! Additionally, they lost my luggage. It has been more than 24 hrs since I landed and I still haven't heard anything from them as to where my luggage was, when I should expect it why it still hasn't been delivered. Overall, a terrible experience."
Pros: "I was not well and at the check in the lady was kind to change my seat ..."
Cons: "I order a special meal ....no meal for me on the plan ."
Pros: "And perfectly on time!"
Pros: "The food and Cava were excellent. So were the friendly staff."
Cons: "Seats slightly too small, but thankfully not as bad as American Airlines on the way over: that was horrible!"
Cons: "One crew member was extremely curt to myself and fellow passengers, not telling us to put down viewer, just slamming it away. Could have said something, been pleasant."
Pros: "Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes"
Cons: "The website. It kept going over the same thing and I couldn’t do what I wanted to."
Cons: "This is the terrible airlines that we have ever experienced. It’s not organized at all. After booking the ticket, I didn’t say we have to check in 2 hours prior to not to get charged at the airport. When we stand at the encounter, everyone in line didn’t know this and had to turn around to get in the different line to pay for checking in. After that, we had to get back in a long line and the lady didn’t mentioned that she can check in our luggage’s. With that being said, we had to go back to other encounter to pay for checked in luggage. We paid almost $200 for checking in and luggage. How stupid is that? We and other customers in line all said we felt it’s the rip off. We come to Ireland for vacation and expected it would be welcome and nice. This turned us off. Never fly with this airlines again. Thumbs down!!!"
Cons: "Had to stand outside in rain & wind while waiting to board. Took a very long time to board. Very loud people. Excessively loud engine noise. Attendant made me open my window shade. Small seat did not recline. No seat pocket for magazine."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Pros: "We got there."
Cons: "Service was not great. The baggage allowance was lower than other airlines, forcing us to repack before we checked our bags. Checking in online was mandatory-something that wasn’t very noticeable in the email when we had a million other trip details to attend to so we didn’t and ended up having to pay a fee to check in. Ridiculous. My wife and I were not seated together even though I booked both tickets together. The inexpensive upfront price of the flight is not worth it since they will trick you into paying in other ways."
Pros: "The trip was smooth once we got a plane. Everything else was as ecpected."
Cons: "Delayed multiple times and finally departed 2 hours late. Interrupted a full day’s worth of travel plans."
Pros: "There is nothing to like about an airline that appears to have low fares and then nickel & dimes you for everything, typical bait-and-switch style of doing business."
Cons: "First of all, this airline needs to train their staff better. The gate agent I dealt with on a flight has no business in any field where she would be required to work with people. Second, this airline needs to get their s*@t together when it comes to baggage. I was humiliated (by the creature they hired for a gate agent) when I was forced off the boarding line and then demanded to pay 200 euros (cash only and in euros only) for carry-on luggage that was under the size and weight requirements, and had already flown, without incident, on numerous flights during the same trip. I filed a complaint with Ryanair and weeks later received a very passive, useless, response from some brain-dead individual in corporate I suppose. No one at Ryanair cared about the mafioso-type treatment my family and I, including my 80-year-old mother, received. Avoid this airline at all costs (literally and figuratively)! It will not save you money, or anything else. It will only cost you more!"
Cons: "We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery."
Cons: "Baggage policy"
Cons: "How rude the crew members were and unhelpful."
Pros: "I got to my destination."
Cons: "We were charged almost 200 euros extra because we did not check in online (which we could not do because we had been traveling for 30 hours and did not have Wi-Fi in the air) and when we went to check in the receptionist was rude about the fact that we had not checked in, so we had to go across to a different counter to pay our fee, go back to check in at the first counter, and then was told we could not be seated together, when it turned out the flight was half empty. Besides all of this, the planes are not nice, you are only allowed one carry on (no personal item) and the seats are not comfortable. I thought we would save money but check in fees and ridiculous baggage fees made this flight cost more than a nicer airline."
Pros: "Customer service was horrifying"
Pros: "Great service, friendly crew. Smooth flight"
Pros: "On time and friendly service"
Cons: "Hard landing was a bit worrisome"
Cons: "Flight cancelled just a day before departure."
Pros: "I like how inexpensive the flight was. This would make up for the other things had we not been seriously taken advantage when it came to our luggage!"
Cons: "We checked in online the night before our flight but didn't get a confirmation. We didn't think anything of it until we got to airport to find that we didn't show checked in, had to pay EXTRA to have our boarding passes printed off, and had to pay for EACH of our bags as well!! OH! And it's almost DOUBLE if you pay for it at the airport where you can weigh it then if you do it online! And take caution! Our bags that are considered carry on size are still too big for this airline do you will forced to check Them! This is obviously how they offset their inexpensive tickets! The cost of the ticket, once you add in all the other unexpected expenses in order to actually get on the flight, was NOT worth the "cheap" tickets we got! That's the only reason we decided to fly to Ireland while on our trip to the U.K. Had we known it would cost this much we never would have come to Ireland for two days!!"
Pros: "It was a quick flight"
Cons: "The employees were just as unhelpful flying to dublin as they were flying out of dublin. Simple questions were met with disdain and annoyance rather than polite answers. We went through 3 different people before finding out that we didn't need to go through any of them which the first person could have told us. By the way the first person was a customer service attendant and he swiftly moved us on to the next line to stand in which was completely unnecessary and a waste of everyone's time. I will never fly with ryanair again."
Cons: "This is the worst airline I have ever flown and I have been flying a long time. It was hot, cramped, both flights were late and they had us sitting on the plane. And, it really is not as cheap as it first appears with all the extra feeds."
Cons: "self service kiosks were not working in airport and we were told it would cost 50 pounds each to print boarding pass. We followed directions to try to print on our own by paying for expensive internet service at the airport but still were unable to view & print boarding passes. After talking to several rather unhelpful reps, someone at the Sky Desk made an exception to allow us "free" boarding passes. This was just after 2 people were charge full price (50L each for passes & full price to check luggage, after they didn't get promised email to check bags online) Cheap fares doesn't make up for frustration"
Cons: "Seats are too small and don't recline. There's no entertainment. We sat on the aircraft for a hour without any explanation on why we were waiting."
Pros: "I liked getting off the plane."
Cons: "Hidden fees after hidden fees... The lady at the check in counter said my bag was fine... At the gate they said it was to big and weighed too much. £50 Extra. I bought an exit row seat because I'm big guy. The seat belt didn't fit so I asked for an extension and the flight attendant got very snippy with me and said she would not give me an extension because of "safety reasons". (This has never been the case on any other airline I have flown.) She then very rudely said because of your rather large size we are going to have to move you to another seat where we can give you an extension. Like I said I know I'm a big guy but you don't have to so loud and rude about it. At least say it with a smile and some kindness... Wow. It was just uncomfortable and not a good feeling. Later when I got to sitting in my new seat, they came through with the convince cart (no free snacks or drinks, you pay for everything.) She nor the other attendent with her asked if we wanted and thing, if we were doing alright, nothing. Thank God it was only a 1.5 hour flight. So glad that experience is over."
Pros: "the flight crew was nice and friendly when they werent trying to sell you something."
Cons: "Ryanair is a bunch of criminals that prey on the Americans traveling abroad. Yes its a discount airline but my $18 flight turned into $150 after all the hidden fees were paid for. To charge a passenger 15 pounds each to print a boarding pass is absolutely ridiculous. Everyone else around us could use their phones as a boarding pass except for the traveling Americans who did not have access to a printer while on vacation is criminal. Lesson learned, I will never fly Ryanair again and will tell every American I know not to be blinded by their discount fare."
Cons: "We departed an hour late. The crew was very unprofessional. The landing wasn't good. Kept the light on."
Pros: "The efficiency of the crew"
Cons: "The flight was almost an hour late"
Pros: "The price is great. Friendly crew."
Cons: "Delayed with no explanation. Chaotic boarding. Super cramped seats."
Cons: "four hour delay--missed my appointment"
Pros: "Cheap flight Pleasant flight attendants"
Cons: "Ended up missing flight because they said I didn't check in online. I did everything I was prompted to do (passport number, add a bag, etc), but apparently there was another button on the bottom of the webpage I had to scroll down and click. They wanted to charge us 45 euros each to check in onsite. The first person also said we didn't pay our baggage fee, which we did. Once we got things situated the doors were closed (even though the plane wasn't leaving for another 45 minutes) and they wouldn't let us through. They wanted to charge us 100 euros each to change to another flight, when the flight itself cost 39 euros. They wouldn't refund the baggage fee either! Apparently they can charge such a low ticket price because they get their money by scamming people out of it. When we finally DID get on a flight the next day, it was like an infomercial the whole way there...trying to sell people everything from water to watches. I would never suggest Ryanair to anyone."
Pros: "Really enjoyed my flight to London & back to Dublin with my Nieces"
Cons: "Would have loved it if there were some Irish stewards or stewardesses on board as it would have been easier to understand their accents and they tend to warmer & friendlier in their dealings with passengers"
Pros: "Quick trip from London to Dublin. Clean, new aircraft. Safe flight from start to finish."
Cons: "No complimentary water!"
Pros: "Friendly crew"
Cons: "The seats are to close to one another and gets unconfortable fast"
Pros: "No frills cheep short flight. Good enough"
Cons: "The comfort"
Cons: "No one knew where the boarding gate was."
Cons: "slow, disorganized check in. Boarding is hideous, I'd rather wait in a DMV line. Airline run as if consumer, and luggage, are to be avoided. I cannot understand why Anyone would fly them routinely."
Cons: "Flight was delayed and no on was told"
Cons: "Did not know there was a 45 euro check in fee per person...never was advertised!"
Cons: "Delay is annoying!"
Pros: "Cheap flight!"
Cons: "Tried to charge us for everything, including 15 pounds for printing a boarding pass. WiFi was only free for an hour at the airport, flight was delayed by two hours, plane lacked AC and was super cramped and hot. Boarding was also a mess."
Pros: "Cost Convenience"
Cons: "Walking across tarmac to board No music or anything"
Cons: "Problems with securing printed boarding passes (non EU) as could not print them ourselves at motel. Finally able to get them without charge after protest. Problem paying for checked bag online (did not go thru) so had to pay higher fee at airport. All this caused delay and rush to not miss flight. Not familiar with Ryan Air M.O. Not informed till 2 days before flight of online check in requirements. Not told could check in 30 days ahead-so could not print passes at home in US before travel. Did not know would have to enter and exit plane via stairs with large carry-on. Ryan Air should be more up front about extra charges incurred if you don't follow their protocol-esp. for first time users. Now know and will not fly with them again. Ended up costing as much or more than flying Aer Lingus Bristol to Dublin would have."
Cons: "The crew said there would not be drinks because of anticipated turbulence for the entire flight. There was NO turbulence."
Cons: "Boarding was delayed and took forever"
Pros: "We had been scared by other reviews, but this was not as bad as we'd read. There is no entertainment onboard, no food except for sale, and some luggage restrictions you need to take note of before you check in. Otherwise, quick smooth flight, friendly staff, luggage arrived, so overall fine experience."
Pros: "Friendly crew"
Cons: "Boarding was chaotic"
Pros: "If you are flying without luggage or carry-on, Ryan Air might be fore you."
Cons: "The airline charges a ridiculous amount for EVERYTHING! We bought our tickets and realized almost immediately that bags were not included. We tried to upgrade our ticket type to be inclusive of a bag, but took two hours to navigate their automated "customer service". Finally got through to a live person (which they charge for), they will allow you to upgrade the ticket if you bought through KAYAK. You have to purchase your bags separately, and 1 bag was significantly more than what our ticket costs. I contacted KAYAK roughly 5 hours after the original purchase, and they could do nothing because Ryan Air is a low cost carrier. It was cheaper buy Aer Lingus seats inclusive of luggage than to add luggage on Ryan Air. I will never fly Ryan Air again, and caution anyone trying to buy Ryan Air through KAYAK"
Pros: "We were unable to check bags in advance. Staff handled at bag drop."
Pros: "Love the crews of Ryan Air!"
Cons: "I wish that there was at least water for free."