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The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty

Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!

My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!

Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.

I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.

The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.

Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.

The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.

All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.

Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.

Everything went extremely smoothly! They boarded by groupings of seat numbers starting from back to front. All staff very helpful and accommodating. Food and beverage plentiful and good.

The plane from Venice to Dublin ran out of food. They did not restock the plane in Venice.

It was very refreshing being in a nice and clean plain, with pillows and earphones that you don’t have to pay for, with warm food and beverages and a very nice crew

The flight from Dublin to London was short but they charged for any food or beverage. I have never paid for anything except alcohol on a flight before so imagine my shock at being charged nearly 4 pounds for a cup of tea. I once took an hour and a half flight (different airline) within South Africa and was served a complimentary dinner. It’s minor things like this that might make me hesitant to choose Aer Lingus over another similarly priced airline.

Ground crew in Dublin also not friendly, I had a tracker in my bag that was showing the bag was left in Canada however they didn’t want to help.

The thing thy call a pizza was atrocious. Do not eat it. The seating is as usual for economy an experiment in cruel and unusual punishment that they aren't allowed to do to prisoners but you get to pay for it.

Didn't make it to this flight as we sat on the tarmac for 1.5 hours.

The crew was first rate. They allowed me to switch my middle seat to an isle seat and it made my flight home so much more comfortable.

Everything went very smoothly I loved having the earphones and the blanket and the staff was just super friendly

We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak

A true budget airline experience. Had issue with luggage tag needed customer service assistance, but there was only 1 agent open for the entire airport. ONE! Almost missed my flight because of that.

Always select priority to be able to take carry on luggage and board first without hassles.

Shady baggage policy that forces you to pay more money at the gate, even after you checked your bag dimensions during the bag drop. Will never fly again with this airline.

The plane had only a few passengers, we got lucky. The crew was visibly inexperienced

Buy-on-board through the app is a great feature!

From boarding to disembarking, the whole operation was very efficient.

You have improved through the many years I have flown with you. But you still nickle and dime your customers. I paid extra for carry on and priority boarding.

Boarding at Birmingham was appalling, made to stand in a corridor which claims to be a gate for an hour, despite knowing full well the flight was delayed….. the crew were fantastic and you have to feel sorry for them dealing with the delay caused three fold, inbound delay, damage to front baggage hold door and finally a further ATC delay. On board experience was good and crew friendly and helpful.

While this flight from Dublin to Venice boarded on time, its departure was delayed by about an hour because, apparently, there were no demonstration kits on board, and we couldn't depart until the safety demonstration was completed. We were informed that we were in danger of losing our delayed slot if Ryanair engineering didn't provide the kits 'soon', which would have resulted in an additional two-hour delay. Thankfully, we didn't incur that additional delay. It's not clear where the source of this problem lies but it needs to be addressed to ensure it does not recur for other flights in the future.

Flight was delayed due to weather so not much Ryanair could do about that - otherwise it was very efficient and smooth