Everything about Swiss was perfect . I found the business practice of kayak to be shady. We were turned over to an online travel agent called Aran Grant. We paid extra for economy comfort seats on our transatlantic flights including picking the exact seats we wanted. Upon check in 24 hours before departure we were assigned different seats . When contacting Aran Grant they were very pleasant and professional with the only problem being they could not help us. We had to each time arrive at the airport four hours early to get assistance from Swiss .check in agent. Both times they were very helpful and accommodating. . The moral of the story is we were left to fend for ourselves. Kayak and its agent AranGeant leave slot to be desired .
I took a long time to start boarding past the announced boarding time. It was the replacement flight for the flight we were supposed to take the previous day. That one was cancelled because not enough airplanes were planned to be in operation. I don't like that you have to pay extra for food and luggage.
This leg of the trip was ok, though the check in agent could have given us assigned seats. I have a feeling though that agent could not as it became clear later on. Please see below. However, the leg from Zurich to San Francisco was horrendous. We only had less than 1.5 hours to transfer to a different gate using transfer train. We asked at the business lounge and were told to see the gate agent. When we went there there was a long line. As we approached business class desk, we were yelled at and the agent said "I will not talk to you". After a long wait, we were then told our seats will be assigned at the boarding time!!! After a time, the agent announced for volunteers as the business class was overbooked. We did get seats in the end but were separated at which point, we just decided it was not worth trying to ask for seats. I am not sure I will ever use Arrant Grant. I understand the Arrant Grant need to charge commission. However, what Lufthansa charged $10315.80 Canadian dollars ($7316.17 US dollars) was so much less than $12670.80 Arrant Grant charged me. I think commission of $5354,53 US dollars is too excessive. Also, I tried to upgrade to First Class and was told that we had upgraded once already and couldn't upgrade again. So, a terrible experience.
As a European regional carrier partner of Swiss Air/Luftansa, Helvetic did a great job.
Food too spicy. Very late boarding. Premium Econ seat did not recline.
picking up the meal trays quicker afterwards would have been nice. In tight spaces needing the drop down tray open with plates and wrappers on it feels very cluttered and uncomfortable. I loved that wheat bread. Im vegan and not sure what was vegan.
Checking in and crew were great. Seats in front of you in economy recline so much that you can't get out of your seat. I guess thats why its economy....
I liked the flight experience. I don't like the leg room.
There was no entertainment on the plane no screen to watch anything from Zurich to LAX boarding was slow and very unorganized. as a result there was delayed I bouught in flight internet and it did not even worked after 10 minutes. no crew helped . I would like to get a refund on that. crew was not friendly
Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.
The staff on the flight were utterly brilliant; there was a young man who was particularly exceptional. Boarding was quick and seamless, and service was great! Seats were fab, as was the entertainment and its ease of access
i’m The staff on my flight were amazing as always, beautiful professional staff, they do amazing job. the food ? room for improvement
The agents at the boarding desk were not very helpful, however the hostesses on board the flight were great, the food was ok, and there were lots for choices for entertainment. I was stuck in an middle row seat which was a pain on a full flight, but otherwise the flight was great.
The man in front of me reclined the entire flight, including during meals, which was aggravating. My screen had issues with brightness and kept flickering in and out.
Still some confusion about my baggage which was disconcerting. It was nice that there was extra space on the flight for comfort reasons. Staff very friendly
Everything was smooth and the meal was delicious. I really appreciated that Aer Lingus still offers complimentary beverages, food, luggage and headphones. It was nice that the main meal also featured some items typical to Ireland including the wheaten bread and Kerrygold butter. I generally found the flight a quite relaxing and enjoyable experience.
The seats are so close that you have 0 room to move. Not acceptable for an 11 hour flight.
Easy process you definitely need 3 hours to get on board from Fuminchino airport
Very quick flight, efficient boarding, and clear and thorough instructions and attention from staff.
Most narrow seat of my life. Easyjet has larger seats. And as I just wrote in the last comment section - Seat 1A promises luxury after a great businessflight. Instead, it's narrow, the seatbelt is 20cm shorter than the one in 1B, it's just a joke.
