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Scores according to KAYAK customer reviews8.3
Qatar AirwaysOverall score based on 10903 reviews
8.3Boarding
8.2Comfort
8.6Crew
8.3Entertainment
8.0Food
Airline reviews
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "The crew was amazing:)"
Cons: "The availability to have vegan meals...."
Pros: "crew amazing,"
Pros: "The crews are awesome"
Pros: "Everything was just average to poor."
Cons: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Pros: "Attentive crew. Good selection of meals excellent wines"
Pros: "The crew was very friendly throughout the 7-hour flight."
Pros: "Good attention from cabin crew and good food"
Pros: "Modern plane and great crew."
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Cons: "My baggage was lost!"
Pros: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Pros: "Great service, friendly and helpful"
Cons: "nothing"
Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Pros: "The plane had everything I could want."
Cons: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "Water bottle"
Cons: "There was no snack for the people that don't sleep, it's a long flight, I'd suggest instant noodle cups for those or chips or cookies (I know they hand them out maybe once, but maybe have it near the bathroom, so when people are hungry they don't have to bother the crew)."
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Cons: "this time food was not that good which when traveled before."
Cons: "Everything was disappointing"
Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Pros: "Overall"
Cons: "Overall"
Pros: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Cons: "seats are a bit tight"
Pros: "the attendants were always on top of things. One of best overall flights ever."
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Cons: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"
Cons: "light breakfast and light snacks for an 8-hour flight? come on!"
Cons: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."
Cons: "Probably the best flight crew I ever had the pleasure of being with."
Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Pros: "The airport has some inconvenient that thier waiting room there is no bathroom and water once you behind the security check no life access so people who has illes there is no life support like an water and bathroom i was thinking it is like usa. All the middle East airport has some inconvenient they built good airport but important is mixed and there should be protest international for travel convenient"
Cons: "There is bathroom and water access in the airport"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional."
Pros: "Great food, and excellent choice of in-flight entertainment."
Cons: "Nothing!"
Cons: "the flight was canceled."
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Cons: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Pros: "service"
Cons: "asian vegetable meal was uninspired"
Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."
Pros: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Cons: "Food below average, command of the entertainment screen not convenient."
Pros: "Was not a pleasant flight"
Cons: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Pros: "Truly give star service for business class"
Pros: "Friendliness of the crew"
Pros: "Great business class"
Cons: "Broke my luggage"
Cons: "The guy on the second flight was a bit creepy"
Pros: "Amazing seats and crew"
Pros: "Nothing. Will never fly with emirates again"
Cons: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Pros: "Staff were friendly. Aeroplane clean"
Cons: "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."
Pros: "On thiime.Good Meal. Professional flight crew."
Pros: "Personalized service"
Cons: "Sound kept going of on movie"
Pros: "Excellent food and serving"
Pros: "I had really high expectations for this trip but they were unmet. The service was indifferent. The chair wasnuncomfortable. The aisle was super narrow. I was bumped the entire flight. I didn’t like the food. And it was obvious by the end of the trip the staff was just done. Leaving the plane I passed several attendants and they did not say anything. They didn’t thank me for my business. They did t say goodbye or encourage me to come again — they were oblivious and no caring."
Cons: "It was too cold in the airplain"
Pros: "Like the cabin crew... comfortable seat in the business class"
Pros: "Lots of selection in movies"
Cons: "There was a glitch on the entertainment system and the staff tried to reset with no luck. Our row and the back row was affected and we could not watch anything on the screen for a good 2 hrs of the flight. Boarding was rather disoriented. The ground crew did not give clear instructions to control the crowd."
Pros: "Good service"
Cons: "Old plane"
Pros: "The food was great. Don't be scared of giving vegetarians dairy though unless they specify vegan."
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "Good everything"
Cons: "Nothing"
Cons: "The business class section was very run down, old and dirty looking."
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Pros: "The flight was excellent, good service and excellent staff"
Pros: "Clean cabin, polite Attendants, fast internet and great food and drinks."
Cons: "None at all"
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."
Pros: "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
Cons: "Nothing."
Pros: "No commutation no help for transit"
Cons: "I am a women no help first time fling with them"
Cons: "Caused my bags to miss my connection to Mumbai. Very inconvenient."
Pros: "horrible baggage policy"
Cons: "Boarding of gate A20 location in Dubai"
Pros: "Seating and hospitality"
Pros: "- Attentive to infant needs"
Pros: "Very good it's the best. Ik"
Pros: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Cons: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Pros: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Cons: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Cons: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Cons: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Pros: "good"
Pros: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Pros: "Everything"
Pros: "Service, food and entertainment"
Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."
Pros: "Good food,excellent service,good entertainment !!"
Cons: "Nothing"
Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Pros: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Cons: "None"
Pros: "Very helpful crew"
Cons: "Like almost everything"
Cons: "on time, but bad connection experience"
Pros: "Crew was awesome."
Pros: "Nothing was good"
Cons: "Everything can be improved"
Pros: "Very smooth, staffs were nice, meals were good but the bathroom was filthy."
Cons: "Food is not great and the flight was delayed by an hour"
Pros: "-Flight staff -Flight entertainment"
Cons: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
Pros: "Excellent staff."
Cons: "Very cramped, even for economy."
Pros: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Cons: "Gate experience at IST was sub par"
Pros: "Crew very pleasant. No delay."
Cons: "None."
Pros: "Crew was very good."
Cons: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Fantastic journey no problems at all thanks kayak....."
Pros: "Well looked after from start to finish!"
Cons: "Nothing!"
Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"
Pros: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Cons: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Pros: "Crew and efficiency"
Cons: "Too hot in the plain"
Pros: "food was fine"
Cons: "seat comfort is a real problem in this configuration of the 777-300er. all the more frustrating over a 13 hour flight. foot rest either hampers foot room under seat (when down) or digs into shins (when up.) There is NO comfortable seat position with that footrest. Every Economy passenger would be much better served if the footrests were completely removed."
Cons: "Customer service was very poor while we were struggling to get back to the US while the hurricane was coming to FL. We tried twice to fly home earlier because we knew the flights were going to get cancelled but the airlines wanted to charge us $1500 for that. So when the time came and the flights got cancelled they were trying to adjust the flights and we got stranded away from our kids. Overall it was not a great experience as far as their customer service and we were not happy with how they chose to handle things."
Pros: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Cons: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Pros: "Good food, comfortable seat, good timing."
Cons: "Some confusion amongst passengers about their seating."
Cons: "My lugged lost"
Pros: "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
Cons: "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."
Cons: "Short transit time. Very risky. Small seats."
Pros: "Loved how friendly the staff was and wanted you to feel at home"
Cons: "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"
Pros: "Had REAL silverware and great food. Also great customer service via the flight attendents. THANK YOU!"
Pros: "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
Cons: "I have nothing to complain about. I did not at any time feel disappointed about anything."
Pros: "Pretty much everything except for the fact that they have no entertainment in Russian"
Pros: "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
Cons: "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."
Pros: "Despite the computer regulations the THY handled it smoothly in Istanbul. In Atlanta we had to wait at least half an hour to get them back. Service was good, till the end of the flight restrooms were clean. Besides they offer 2-luggage policy. I try to use them as much as I can. Thanks THY"
Cons: "Wheelchair assistance is the worst when we fly with Turkish Airlines"
Pros: "The service in Boston is very bad, they are not helping me, they are wasting my time, I was in the air plane and they told me to pay 80$ so they could take the rest of the luggage. Or they won't take the bag. I use Turkish airline for many years with my family and friends, but now Iam going to ruin your reputation on social media Beacause your disrespect way of dealing with your costumer"
Cons: "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."
Cons: "Vegetarian meals were not good."
Pros: "Quality experience all the way around"
Pros: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts, even food and drink. A huge accomplishment. They really put most of their competitors to shame."
Cons: "Only issue was that the videos kept freezing up, though they did remedy that problem. And I wish they had a foreign hub further to the west. Much as I loved the airline, I would only fly them again to Turkey or further east. It took me 22 hours door to door from Venice to Portland, Maine, when it shouldn't have been much more than half that. It's just too Far East to be a very practical option for visiting Western Europe from the US."
Pros: "Good food. Flight was on time."
Cons: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pros: "The only thing I liked on his flight was the food"
Cons: "The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot"
Cons: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Cons: "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."
Pros: "The best air line in Europe"
Pros: "The flight was effective, on time, the service was very good. Good food"
Cons: "I couldn't understand the entertainment computer. I experienced a much more friendly one at different airlines, and they had a rich variety of content and games. Please also make sure that all staff is fluent with English - few of them seem either not to be communicative, or not confident to speak."
Pros: "Again, service was awesome business class cabin temperature should be lowered as it was hot."
Pros: "Wifi when I get to turkey, without needing a fan sim"
Pros: "We left los angeles an hour late but was able to make the connection. Enjoyed the food and service. Fortunately the seat next to me was empty so I was able to spread out a bit and get some much needed sleep."
Pros: "Great food, awesome service, great movies, and lots of space. I wish airlines in the States were this good. Nothing else compares."
Cons: "hardly uses bridges when boarding. have to take shuttle an attendant only said 'oops' instead of an apology to me when she spilt some water on me accidentally. and they rarely look at you when saying goodbye while you unboard the plane you'd expect better even from a 'mediocre' airline"
Pros: "The food and entertainment system was excellent. The headphones were painful after a movie. But you can link personal headphones into the adapter which is providex."
Cons: "The airplane didn't seem as clean as expected. The crew was adequate but not around between the main meals."
Pros: "Entertainment at the seat was very satisfactory."
Cons: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Pros: "So rude crew"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "Information on arrival time was not correct"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Nice people and good service"
Cons: "Not much"
Cons: "old screens and entertainment system leg room to small"
Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Cons: "Flight was cancelled."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Pros: "Good flights. Good prices."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "quick and relaxed"
Pros: "Easy boarding, plenty of room"
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Nothing"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Service"
Cons: "Only one queue for boarding. Flight late on arrival."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "Service was good"
Cons: "Delay"
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "Plane service"
Cons: "1h30min delay at airport"
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Pros: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Cons: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Pros: "A350, very comfortable and quiet. Good crew and pleasant flight"
Cons: "cabin temperature was a bit too high through the night."
Pros: "nothing"
Cons: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Pros: "A350, smooth and quiet. Nice plane"
Cons: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Pros: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Cons: "Service, staff and food."
Pros: "Crew was pleasant."
Cons: "Very old plane with seatback screens or USB ports for charging."
Pros: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Cons: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Pros: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Cons: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"
Pros: "Staff was very friendly, food was ok"
Cons: "Flight was delayed multiple times"
Pros: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"
Cons: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."
Pros: "The crew was very helpful and kind. The plane extremely comfortable"
Pros: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Cons: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Pros: "The cabin crew were veey vwey friendly and nice to the passengers."
Cons: "The entertainment system was little outdated( ie. lacks HD screens) and the seats were uncomfortable for night flights."
Pros: "Great service, staff and punctuality"
Cons: "The food was soggy and overheated"
Pros: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Cons: "Amenity kit was a little basic."
Pros: "The stewardess was really sweet and funny! She was very accomodating even though there was high stress because the flight was late."
Cons: "The flight was 30 minutes late, which made it really hard on a few passengers, myself not included, who had transfers."
Pros: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Cons: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Pros: "See above."
Cons: "See above"
Pros: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Cons: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."
Pros: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Pros: "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."
Pros: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Cons: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Pros: "Comfort?: had a fat neighbor whose elbow was in my robs"
Pros: "Not much"
Cons: "Food was terrible. Entertainment system kept breaking."
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Pros: "Good food, two hot meals."
Cons: "Unfortunately the flight was done by HiFly , not Finnair. Boarding took almost two hours, the whole flight crew behaved is if they were doing everybody a favor by being there. Entertainment options included like 6 movies and 2 tv shows, only 2 movies were more or less new, not much for a 10.30 hour flight. We really enjoyed our experience on the outbound flight with Finnair and were looking forward to this flight also, but Finnair didn't service this flight."
Cons: "Food and drinks overpriced."
Pros: "Not much."
Cons: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Pros: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Cons: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Pros: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Cons: "Woman in front talked endlessly"
Cons: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"
Pros: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Pros: "The economy seating was relatively comfortable and spacious, compared to some other airlines, and we boarded and departed on time. Boarding was quick, if chaotic."
Cons: "They gave us ipads to watch movies, which were old and didn't work well, but were difficult to hold if you also got a tray or a drink. They didn't give you much water and it was hard to get service. The airplane itself looked pretty old and a little run-down."
Pros: "Courtesy of staff was top notch"
Cons: "Older plane. Entertainment system very dated poor screen quality."
Pros: "The crew was very much professionals, worked fast."
Cons: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
Pros: "Individual seat video screens / media selection for such a long flight. Food also good, with good beer / wine selection"
Cons: "Bag never was placed on this flight, for whatever reason. BA had almost 4 hours to ensure its inclusion--but without success. It was delivered within 48 hours to my home, though, with all contents in tact."
Pros: "Crewmembers were professional and nice!"
Cons: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Pros: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Cons: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."
Pros: "Two hours late leaving Miami. Just made my CDG connection with 2 minutes to spare thanks to faster delivery of luggage at CDG"
Cons: "The plane was old. The movies were played in the aisle and the selection was inappropriate/terrible. No kids on the flight and they played a Disney dinosaur movie and the Peanuts movie."
Pros: "Crew was nice and boarding was on time"
Cons: "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
Pros: "British Airways operated this flight and it was a great experience. The seats were cramped, but almost to be expected for an economy service overseas."
Pros: "The configuration of the seats are really awkward. Seems very interesting at a glance, but not so nice when you have to sit in it for 10 hours. The business class seats are very narrow. I'm pretty petite so it was okay for me, but I think an average or bigger than average person would have a hard time turning at all while the seat is in lie flat position. I had a window seat which gives you more privacy as long as you have the divider up between you and the passenger next to you. You are really arm length away from each other though. And! You can't have the divider down the entire time because they serve your meals by passing it over to you across your neighbor through the divider. The divider is also required to be down during taxi, take off and landing. So, I'd imagine it to be very awkward if you're sitting next to a total stranger. You also have to straddle over someone's legs if you want to get out of your seat to the bathroom if you have window seats."
Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Pros: "We loved the service and staff. The plane was clean."
Cons: "The video/movie system was old, and the chairs were old."
Pros: "other than that, the flight was fine. did not sample the food"
Pros: "Very friendly, witty cabin crew. Great customer service."
Pros: "Crew was nice and helpful. Food was good."
Cons: "Tiny seats and no leg room!!!! I am not a big person."
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