La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
too hot and too tight, no even small cup of water.
Cons: "The boarding was very slow and to seat to small for me."
Pros: "On time"
Cons: "Seats and legroom"
Cons: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Cons: "Baggage claim was nearly one hour long"
Cons: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Cons: "Not even water is offered to people"
Pros: "Quick and convenient"
Cons: "Delays are always an issue"
Cons: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Pros: "Everything was fine"
Cons: "No problems"
Pros: "Not full flight"
Cons: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Pros: "We departed on time It was cheap to check a bag"
Pros: "The flight was on time."
Cons: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Pros: "The crew were very nice"
Cons: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"
Pros: "All went well with no interference."
Cons: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
Cons: "Free tea & coffee would be ideal"
Cons: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Pros: "The crew was personable. Flight was on time."
Cons: "Transavia delayed 1:30h the flight."
Pros: "Everyone was happy trip went great price aircraft clean crew nice!"
Pros: "very nice crew"
Cons: "no pre-checkin on my return flight"
Pros: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Cons: "I liked it all!"
Pros: "Cheap ticket"
Cons: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Pros: "great crew and exellent service"
Pros: "Cheap. Gets you from one stop to the next."
Cons: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Pros: "Plane comfort was normal to good."
Cons: "Boarding staff at Orly was disgustingly rude."
Pros: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Cons: "Nothing not to like."
Pros: "Flight was on time"
Cons: "Boarding and disembarking were poor"
Pros: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
Cons: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
Pros: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Cons: "See above"
Pros: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Cons: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Cons: "Crew were very rude"
Pros: "Gets the job done. Quick flight, well managed. Crew members were nice."
Cons: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Cons: "I did'' that we have to pay for have water to drink !"
Cons: "Poor attitude from ground service at the boarding gate"
Pros: "Quick boarding comfortable"
Cons: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
Cons: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
Pros: "Staff in the plane and food options"
Cons: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
Pros: "Lines and delays and shuttles and more delays."
Pros: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Cons: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
Pros: "EAsy boarding, staff, comfort, cleanliness, everything."
Cons: "Everything was good."
Pros: "Nice surprise. I like this airline"
Cons: "Less time at the AirPort after landing"
Pros: "Not super comfortable"
Cons: "Snacks/Drinks for free"
Cons: "Check in process is stupid and staff was very unhelpful."
Pros: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
Pros: "Delayed and had to have replacement plane"
Cons: "Delayed and had to have replacement plane"
Cons: "Rude gate agent and they played the blame game as to why they were late!"
Pros: "You got what you paid for"
Cons: "Delayed , everything is nickel and dime"
Cons: "We spent a lot of time standing in lines."
Pros: "We had a very short flight from Dublin to Edinburgh and everything was good"
Pros: "Flight was ahead of schedule! Cheap and efficient!"
Pros: "on time quick boarding from both ends of the plane friendly staff"
Cons: "No tv or entertainment"
Cons: "Slow, uncomfortable system of mass boarding."
Cons: "Arrival is horrific"
Pros: "The price makes it very inviting to fly Ryanair. I misunderstood the need to electronically check in before I arrived at the airport but was helped, very courteously, by the ticket agent."
Cons: "Any food or beverage was for a fee. It was a short flight and midday so it wasn't a problem for me but under different circumstances it could be."
Pros: "Grew was nice, professional"
Cons: "Flight was delayed. I missed my business meeting"
Pros: "Quick flight"
Cons: "Nothing free, not even a cup of water"
Pros: "The food options were pretty good."
Cons: "The seats didn't move back at all!!!"
Cons: "Extra baggage cost"
Cons: "They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled."
Cons: "Boarding was haphazard and painful."
Pros: "The flight was A-okay, but the experience leading up to it was not."
Cons: "First of all, the website is laid out in such a way that it's easy to make unnessasarry additional purchases. We ended up purchasing seats at the very back of the plane. We were unable to print our boarding tickets prior to checking in at the airport and after waiting in line for help, were directed to self help computers that we had to pay-to-use. These were not working and after lining up for help several more times (to get change to pump into the computers etc...) and sending off a 'chat help request we finally left and got a different clerk. While this second clerk was telling us we'd have to pay for her help, someone else overheard our challenges and took over from the clerk, printed our boarding tickets at no further charge and got us on our way. While we certainly appreciate the service at the end, it should never have come to that."
Cons: "U have to print boarding pass 2 hours before I did t See this written anywhere . Also they close the gate 30 minutes before and it takes 30 minotes to get to the gate Very difficult process so fate was closed and I had to pay 60 eu for luggage which was never clear anywhere and I had to check-in 3 hours before you have to check in before u can print the boarding pass so I was looking for a boarding pass but could t get it since I didn't know I had to check In???????? Mo5hi g explained anywhere!"
Cons: "Terrible customer service. Rude people working."
Pros: "Neat plane and friendly hostesses"
Cons: "Lousy timing flight was delayed over an hour"
Pros: "It was cheap, quick and easy"
Cons: "The rules around baggage, priority boarding and purchasing seats is not very clear"
Pros: "The airport was great"
Cons: "Flight was late leaving, the airport kept changing gates so people were running back and forth, a lot of turbulence in flight."
Cons: "First, I tried to check-in online but their system was down. I outsmarted them because I took several screen shots of different timelines. When I checked-in at their counter, they wanted to charged me €40. The lady wouldnt believe me when I told her that I tried to checkin online for 2 hours but their system was down. That's when I showed her the photo of the screen shot, she called someone on the phone telling him or her of the situation and that I have proof of screenshots. They finally allowed me to check-in with no fee. Second, When I dropped my 3 luggages, they wanted to charge me for my 2 check luggage allowances. I told the lady that I bought online for 3 luggages allowances,but their system only showed that I only bought one. It took several minutes for them to realized that I was right. Third, maybe because of my lack of sleep and tired of travelling for over a month, i left my shoulder bag under the seat of the plane. My fiancee's and my passports as welk.as £500, smart tablet,camera,credit cards,jewelries and other personal belongings were inside my bag. That day was the last day of our 40days vacation. When I got outside of the terminal, that's when I realized that I left my bag on the plane. I went quickly to Ryan air desk but the lady told me that we have to go to the lost item counter and wait for my bag to show up. I waited the whole afternoon at the lost item counter and the lady there told me to just call them and ask if my bag has showed up. When I got to the hotel, I called the airline for rebooking on my flight back to my country. I went back the next day to the airport,but my bag has not showed up at the lost item counter. I was able to get the contact numbers of Ryan air in-charge of this matter. I requested someone to call the person in cbarge,telling him that my bag couldnt be lost because of strict security inside the airport, after a long wait,they finally said they found my bag. I waited 1 hour for Ryan air staff to turn over my bag to the lost item coiunter. When I finally got my bag, there were only £40 left in my bag and a piece of jewelly was missing. I will fly back to my country today and I will file a formal complain with Ryan air as well as write the CEO or President of Ryan air of the way he runs the business. I'm glad I got back our passports but the whole world should know about how Ryan air run their business. PLEASE,.STAY AWAY FROM RYAN AIR."
Pros: "The flight attendants wont stop talking the whole flight, the temperature is so cold and the lights are never turned off, which makes it impossible for you to sleep on the plane."
Pros: "Gave 1 star for food & entertainment as didn't buy food and of course too short for entertainment Would fly again with Ryan Air if they didn't insist on a printer boarding pass, too difficult."
Cons: "Having to print out a boarding pass is almost impossible when travelling as no access to a printer. The check-in area at Dublin as poor signage as I needed to get my booking pass stamped & passports checked The seats didn't recline & because I am not tall the head rest curve pushes my head forward (on most planes) have gap behind neck so very uncomfortable only helped by reclining seat. Boarding messy as no seat order called hence isles blocked, most planes load back seats first keeping isles free, this plane had back & front stair gangways but weren't told."
Cons: "Over crowded. Uncomfortable seats"
Pros: "A quick flight."
Cons: "The additional charges for checked bags. LOTS of additional charges!"
Cons: "I have NEVER encountered such rude people working anywhere. The staff was impolite and abrasive. I had a question on my bag and they would not discuss with me. I will NEVER fly this airline again. On my vacation in Europe this trip, I flew five different airlines. All other airlines were wonderful - this one, absolutely NO Customer Service from check in to the flight. Staff were irritable. Unfriendly. I was told this is their reputation - horrible customer service and staff as they are a "cheap" airline. I've flown budget flights before - I've never dealt with any customer service like this!"
Cons: "Seats don't recline. No leg room. Cattle car feel!"
Pros: "Great price and convenient . On time"
Cons: "Tight quarters"
Pros: "boarding was on time and no delays on the tarmac"
Cons: "Extra fees for luggage. Tiny seats w/out reclining"
Cons: "Everything, especially the employees"
Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."
Pros: "I liked the price."
Cons: "I didn't like the fact that the employees at the check-in counter had less information about the flight than I did (I informed them that it was running late). Then when the flight was two and a half hours late, there were no employees with whom to talk about how to help me make alternative arrangements when I got to my destination (the lateness of the flight significantly disrupted my travel)."
Cons: "We did not know when we bought the tickets that there is a $45 dollar fee for checking in at the airport. We received a reminder email in our inbox a few hours prior to our flight, but we were already traveling and our WIFI access was limited, so we did not see it. It cost an extra $90 dollars to check in and a bit of stress as we were attempting to check in before the two hour mark using the airport internet that was spotty. We ended up missing our checkin by minutes, and had to pay. It was like being on one of those timed amazing race shows. $90 dollars!!! Won't do that again."
Cons: "Over 1 hour delay! Really terrible"
Pros: "Price from Dublin to Glasgow was unbeatable. They try to get you in the plane quick."
Cons: "They close the door 40 minutes prior, so make sure you get there with plenty of time to line up."
Pros: "We arrived to our destinations, and so did our bags. Good! And crew were all friendly."
Cons: "But this budget airline feels so in every sense. Boarding is from Tarmac, even coffee or tea costs checked bag, and weight limits are low, boarding is chaotic, no flight entertainment... By the time we paid for all our bags and did the whole dance of moving items from bag to bag to meet limits, we could have probably picked a better airline and had more comfort. They have a policy to charge for musical instruments, and even though there was space, on our return flight we were forced to check it, which we mostly try to avoid for safety of instrument...the way out no issue, the way back we got a stickler. Overall, for single travelers who don't care where you sit and just have a small bag, go for it. Trying to shoehorn a family of four plus instrument led to several up charges and annoying encounters at airport. I'll avoid next time."
Pros: "Service, quick boarding"
Cons: "Finding a place to print my boarding pass"
Cons: "Our backpacks cost as much as our tickets. I probably will use them again, though."