Pros: "Delay was for 30 min"
Pros: "Nice folks"
Cons: "Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat."
Cons: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"
Pros: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Pros: "Good service"
Cons: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Cons: "Avoid spilling coke on the passengers"
Cons: "Temperature was very hot"
Pros: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Cons: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Pros: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Cons: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Cons: "I am still in Budapest and was not able to fly back on my Hungarian passport."
Pros: "The situation so comfort"
Cons: "The limited wifi connection"
Pros: "Excellent airline. The flights are always on time and the email notifications make it easy to print out boarding passes and go right to the gate."
Cons: "The seating and leg room is quite cramped"
Cons: "I had paid a little extra to have a seat in the back of the plane going to Greece and returning also. I was under the assumption the extra charge would give me a seat with only one extra person next to me. On both flights to and from JFK I was seated in a row with 3 seats and not the last row as promised. Just wondering if a refund for the extra charge would be possible."
Cons: "That it wasn’t a flight to denver"
Pros: "Loved the warm and very delicious quiche, thank you!"
Pros: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Cons: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Pros: "crew great smooth flight"
Cons: "no problem and happy crew."
Pros: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Cons: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Pros: "We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous."
Cons: "Being charged for seat selection. The late hour of departure for the Boston to Zurich flight."
Pros: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Cons: "Leg room is on the tighter side!"
Pros: "Clean, modern plane, friendly and attentive crew"
Cons: "Cramped space in economy!"
Pros: "Basically the worst flight ever"
Cons: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Pros: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Cons: "The food was edible but not up to the usual Swiss Air standard."
Pros: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Pros: "The attention to Detail during the entire flight. Sure beats the US flights!"
Cons: "All was great"
Pros: "Overall good"
Pros: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Cons: "All of the above with the exception of crew & food comment."
Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Pros: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Cons: "On ticket it said time between flights was 1hr 25min, but as soon as we got off the plane we had to RUN through Zurich airport, where 1000 other people were all trying to funnel down the single escalator to Passport Control, to get to our gate. Then we had to wait in another Passport Control. TERRIBLE and stressful. The actual flight was fine."
Cons: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Cons: "flight and luggage deliver delayed. Missed meeting as a result"
Pros: "crew was great"
Cons: "my entertainment controller did not work and my daughters head phone plug would only half work."
Pros: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
Cons: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
Pros: "food and crew were excellent: good meals, free wine."
Cons: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."
Pros: "Friendly and professional crew, good movie selection"
Cons: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Pros: "Comfort of the flight ,very friendly staff"
Cons: "Should be clear whether meals contain nuts."
Cons: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Pros: "Polite cabin crew. Quick check- in at JFK"
Cons: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Cons: "Information on arrival time was not correct"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Cons: "Flight got delayed 30 minutes"
Pros: "No delay and nice staff"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Cons: "Delays, took my hand luggage into the hold,"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "The entertainment options were good."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "Good flights. Good prices."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Free wee cake."
Cons: "Nothing in particular."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "KLM food and service are great"
Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."
Pros: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Way-finding to my connecting flight in Munich was horrible. I asked directions and was directed out through security and had to clear back through to get to my next flight, so I missed it and had to book a new flight hours later.
I paid for reserved seats with Lufthansa months before flying. Apparently no one relayed this to ticketing clerk as we were seated at the very back of the plane (row 46), next to restrooms and storage bins. Needless to say, we were unable to sleep for the entire overseas flight. We are returning October 11th via the same route and sincerely hope to have better accommodations.
Changed my seat assignment after I paid for window seats on both flights.
Cons: "Even though it is a short flight, it would be nice to receive at least drinks offered"
Pros: "Nothing. The flight was delayed and I missed my connection"
Cons: "My flight leaving on time"
Pros: "Uncomfortable seats."
Cons: "Seats, and helping passengers when they have delays"
Pros: "The crew was great,we had the last seat."
Cons: "Better seats,better food."
Pros: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Cons: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Pros: "The incoming pilot to Nice parked at the wrong gate and apparently, once parked, it could not be moved. So the airport had to scramble buses which made the flight depart more than an hour late. We had a 50-minute layover and Lufthansa did not hold the plane. So we got home a day late."
Cons: "They could have left Nice on time, or held the plane for us in Munich."
Cons: "Mediocre sandwich"
Pros: "The crew was nice"
Cons: "When we got to get our tks they had us on stand by even when we paid for our flight a month in advance"
Pros: "Flight was ontime"
Cons: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"
Pros: "Lufthansa is very good!"
Cons: "Now I will never buy anything from this site.It is very difficult and impossible to do last minute changes.Next time I will buy from the Airline strait."
Pros: "Crew and flight were great. overall excellent experience."
Pros: "The entertainment selection was diverse."
Cons: "Seats in economy were too cramped."
Pros: "Flight crew and airport crew very helpful ,"
Cons: "Due to delay in LA, was rescheduled to later flight which was also delayed"
Pros: "Standard German efficiency. Neither good nor bad."
Pros: "The service and the entertainment system"
Cons: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Pros: "Good crew and plane"
Cons: "Terrible bag check before security, very long and disorganized"
Pros: "Arrived safely; good selection of movies; sound reasonable."
Cons: "Departed and landed late; virtual no assistance in close connections; even though I paid for economy plus, the seat was terribly uncomfortable and did not properly recline; overhead cabin storage was limited and even did not easily accommodate carry on luggage; food was served cold and unreasonably small dinner and breakfast."
Pros: "The attendents were very nice"
Cons: "It was a 4 hour flight with no entertainment"
Cons: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "So because of tge traffic and snow i got at the airport 25 min before the departure of my flight...but when i explained my situation every employee tried their best to help me in getting on the plane, by even opening the gate for me!! They were very helpfull, fast and efficient. Thanks to their kindness and efficiency i was able to get on the plane and see my family at home. I am verry thankfull to all the staff for it!"
Cons: "This particular flight was delayed beyond reaching the next sep,so we have to rebook our flight threw Chicago in uncomfortable hurry."
Pros: "Like food and stagf"
Cons: "Right before boarding I checked to see about purchasing an upgrade to business for my Wife and I because she was not feeling well and the added room would help. The Rude desk clerk didn’t even check and just spit out no upgrades. Yet once on the plane there were several empty business class seats and they stayed empty the entire flight."
Pros: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Cons: "The noise and the lack of space in my specific area."
Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"
Pros: "Very good service.."
Pros: "Thank goodness the movies were good."
Cons: "Had to wait in 5 lines before someone could check our bags. no organization at boarding time. Just a free for all."
Pros: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Cons: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Pros: "Crew was courteous and available.The aircraft was new and clean."
Cons: "I cannot accept that the airline lies to its passangers through crew members about delays, is not willing to wait for a few minutes for rushing passangers from connecting Lufthansa flights and doesnt care about problems this may cause"
Pros: "Great crew. Very comfortable flight, good food. On schedule"
Pros: "I really enjoyed my flight with Lufthansa. My gluten free meals were very good and the service was excellent!"
Cons: "It would be nice to be able to reserve seats ahead of time without charge"
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Pros: "USB at every seat"
Pros: "The flight attendants were very kind and attentive. Our flight was delayed twice, once in Frankfurt for late luggage and the ground crew left without pushing back the plane, then again in Seattle for a plane on the tarmac on fire. A 10 hour flight turned into 14 hours but I still enjoyed it. There was plenty of leg room and the seats were very comfortable. The entertainment was very enjoyable and the meals were satisfying. For such a long haul Lufthansa made the time flyby."
Cons: "The crying baby a couple rows back. Also some smelly passengers that have poor hygiene."
Cons: "Call me .food was not good. Had to leave breakfast half eaten. Worried if not spoiled because tasted freezer old."
Pros: "Service was very good."
Cons: "Start the flight either during the day or evening and not at 3:00 am in the morning. It disrupts the whole night sleeping schedule. I know Indians will take anything but Lufthansa can make a good start on these timings."
Pros: "Crew were excellent entertainment was great, everything moved swiftly"
Cons: "Food was not much and not that tasty"
Cons: "Customer service and seats extra small. Partner airline Swiss is probably worst airline ever"
Cons: "My wifes luggage was lost, no followup at all from Lufthansa (main) or in Seville which was our destination. We had to call to find out any information. Once the bag was found and delivered to Seville, Lufthansa personnel again did not tell us nor would they deliver the bag to our hotel as the driver had already left. We then had to wait another day to have the bag delivered to Granada. Terrible customer service, the bag was missing for four days causing us to spend time shopping for clothes rather than experiencing the city."
Pros: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Pros: "Lufthansa went out of their way to provide a meal accommodating my son's food allergies. I was quite impressed, since it was beyond their standard/listed offerings."
Pros: "Nothing about vayama."
Pros: "The crew was attentive but only on the basic standard service."
Cons: "I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole family"
Pros: "The seats are comfortable.nice leg room."
Cons: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."
Cons: "The flight was delayed. Food is miserable."
Pros: "legroom in business is good, food was ok. only one round of drinks was offered."
Cons: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."
Pros: "The crew and personal were ok."
Cons: "They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment."
Pros: "Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines"
Cons: "The Kayak website sucks"
Pros: "Crew was very good. Seats were spacious. Plenty of entertainment."
Cons: "More frequent snacks."
Cons: "Boarding process was disorganized and no announcement was made about paper boarding passes and not accepting electronic ones. The seats were very cramped"
Cons: "Real time information about departure and gate info for delayed flight would have been helpful"
Pros: "The crew was very friendly and helpful."
Cons: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"
Pros: "Comfortable seats with nice pillow and blanket"
Cons: "Boarding was awkward and slow."
Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."
Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."
Pros: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Cons: "Flight was delayed which was out of their control"
Pros: "The crew on both flights were despite the first flight being delayed by 2 hours."
Cons: "More communication with the passengers."
Cons: "The Airbus 330 is onder Verizon with classic beats with less place and pedals. Also the personal screens are far outdated"
Pros: "On time. Pleasant crew."
Cons: "Sandwich was a bit dry, no mayonnaise or other condiments."
Cons: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"
Pros: "I did like that the flight wasnt full"
Cons: "Website was not intuitive with regard to baggage fees. Paid $100++ for ONE bag ans then they failed to transfer my bags to the connecting flight. Still waiting on the status of my belongings."
Pros: "Much better than I expected, will fly again with pleasure."
Pros: "Great lie flat seat. Nice FAs."
Cons: "Food was not that great for intl C"
Pros: "Everything about the flight was great."
Cons: "Food's portion"
Pros: "Flight was only 15 minutes late"
Cons: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."
Pros: "Entertainment was fine"
Cons: "Boarding was a mess, my seat recline was messed up so the button didn't do anything, but if I leaned back it would too... Flight crew was also not particularly friendly."
Pros: "They broke my bag, it took them over 3 months to answer my complaint and then they said that the Manufacturer would take care of it. On top of that they made me pay to check on my bag for each flight, including connections, and they didn’t even reimburse that"
Cons: "The food was not available for the business class passengers and we had to take it from economy."
Cons: "If there is a luggage fee it should be clearly stated while reserving the flight. It was upsetting to find out at the airport that there was an extra 85 dollar fee on top of the ticket price. The plane was also very cold. Very uncomfortable."
Cons: "for some strange reason luggage was not included on this trip (our return leg). we had to pay for luggage at the airport."
Pros: "The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow."
Cons: "The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad."
Pros: "Flight was on time, crew very friendly, check in process easy"
Cons: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"
Pros: "Getting through customs at Lisbon airport is a nightmare. It takes a full hour standing in line among a hoard of other arrivees before passports are checked."
Cons: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Pros: "Smooth and organized boarding process. Layover is a great option to explore lisbon."
Cons: "No food or entertainment"
Cons: "The seats did not recline. It was impossible to get comfortable enough to sleep any at all, even though it was an overnight flight. It was also the first intercontinental flight I have ever taken which offered no entertainment whatsoever. I really don't understand why TAP used a plane with non-reclining seats for a five-hour overnight flight."
Pros: "I asked if it were possible to change my seat at the gate and was promptly given a window seat. They were very pleasant and professional. Food was very good and movie choices excellent. Good customer service."
Pros: "Nice little snack, horrible coffee"
Pros: "The employees were very friendly."
Cons: "The food service was cancelled due to being short a flight attendant. We were initially advised that the food had not made it to the aircraft. Afterwards we saw the crew eating while we were left with no food or drink service. We then discovered that since they were short one crew member the crew would not serve food or drinks for "safety concerns". It turns out they could have served but preferred to adhere to their union under the guise of passenger safety and remain seated the entire flight doing crossword puzzles and the like which definitely made me feel much safer."
Pros: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"
Pros: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"
Pros: "Left on time. Served food and drinks. Friendly staff."
Cons: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."
Pros: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Cons: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."
Pros: "The service was excellent. The help on board was extremely professional and polite. There was plenty of leg room and the bathrooms were fairly large too."
Pros: "Loved that seats were new and comfortable. The entertainment system was also newly updated and had plenty of options for everyone."
Cons: "Only thing I didn't like was that the airline doesn't offer wifi!"
Pros: "Food. Movies. Recliner in business class. Assistance when i had a stroke in Portugal"
Cons: "No country music"
Cons: "Lisbon airport. Very antiquated, under-developed compared to other European capitals. Also, for major inter-city flights, it shouldn't be necessary to use external stairs to board a plane these days!"
Pros: "There was nothing I liked about this flight other than it got me to my destination alive. Food was plane food."
Cons: "Small seats (what made it worse was being seated between two "plus sized" people), no leg room, there was a pointless foot rest that was uncomfortable and lessened the leg room when down and cut off knee room when up, TV monitors in the whole center seating section were full of static with very limited channels. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."
Cons: "Intraregional flights are always a let down"
Cons: "They lost my bag and I still haven't heard from them"
Pros: "uncomfortable seats, narrow space"
Cons: "If the plane had some wifi, better food,"
Cons: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."
Cons: "More space is needed for legroom."
Cons: "I could not fly"
Cons: "More space and reclining seats please!"
Pros: "Timing, easy boarding."
Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Pros: "It was IBERIA Flight:"
Cons: "It was IBERIA Flight:"
Pros: "On time departure and arrival early by an hour."
Cons: "Seats were quite uncomfortable."
Cons: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Pros: "Arriving at my destination, safe, sound and on-time."
Cons: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Cons: "Lost bags, dirty plane, seats switched from together with my wife on our honeymoon to seperate."
Cons: "Why you have to charge for the bags ?"
Pros: "Very comfortable. Service good"
Cons: "JFK-Madrid flight got delayed by 3 hours which would cause me to miss my connection for Madrid-Split (~2 hour layover), I asked the Iberia representatives at JFK about changing the flight and they reassured me that “the connecting flight would hold for us” and “no need to change our flight”. To our surprise the connecting flight already left when we arrived to Madrid. It’s clear that this was a case of “not our problem” from the JFK Iberia ticket agent. Rather than helping us find a viable alternative for our flight (namely a flight that doesn’t arrive more than a full day later) before leaving for Madrid they shipped us to Madrid where there were poor/no options for getting to Split at the original planned time. I’m very upset that I’m going arrive more than a day late to my destination and that I was blatantly lied to by the Iberia agent at JFK, never ever going to book a flight with Iberia again."
Cons: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Cons: "The line to check bags was way too long. No kiosks and only one person working the desk and way too slow."
Pros: "Madrid's airport is comfortable and modern."
Cons: "Unless you paid you do not even get a seat assigned until you get to the airport. No food or even drink unless you pay."
Cons: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Cons: "The crew was rude and Inattentive. They keep the cabin so cold, most people more miserable and had their blankets all they way up to their necks, and still cold. Seats were very thin and not very comfortable and so close together, there's was no room to stretch out at all."
Cons: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Pros: "The color that crew members wear"
Cons: "I arrived 2 hr.30 min and regardless of having bought my ticket long time ago, October, I was placed standby because an overbooking of the plane. The agent in the counter claimed that they could do that because was "legal to overbook". One of the agents at the gate when I went to get my seat indicated that I paid for a "cheap ticket" and that I should take whatever seat they have left. I was given 46E. I was thrown my food on my table. I asked for the pasta option because I do not eat beef. She said: "That's what we have, we do not have more food. You are flying economy class". I was mistreated badly."
Cons: "dirty bathrooms, little space, the crew seemed tired and a"
Pros: "The time"
Cons: "The servicie inside the plane"
Pros: "The amability of the crees"
Cons: "All was excellent"
Pros: "goed attention in Iberia A320 600 and very wide"
Pros: "Took forever to board. Had to take a bus to plane. Last on, no overhead space."
Pros: "The codeshare system with American is so far from seamless! The messed up the seat assignment that I paid for and tried to make me feel like it was my fault! It was a huge hassle to change."
Cons: "They lost our four bags. Three were found two days later. One bag we never saw again on vacation so had to buy a fourth of the stuff a family of four had to survive in Europe for a month. Bag was eventually found and sent to our home in US. Iberia had connecting flight to Berlin so close to arrival in Madrid that we barely made it on flight and bags never did. We will never fly iberia again."
Pros: "The seat was comfortable."
Cons: "All snacks and beverages appeared to be at cost. No in-flight entertainment. My traveling companion's luggage was never delivered to our destination and really made for a less enjoyable trip (since she had to purchase everything anew, as well as having to repeatedly contact the airline to check on the bag - receiving multiple inaccurate stories as to what happened). It makes me far less likely to fly or recommend this airline again. Luggage tracking should be a very simple process."
Pros: "Overall everything was fine. AA airport crew in St. Louis was amazing helping me with a mistake in communication"
Cons: "My flight itinerary was changed I received no notification of this change. Lost my flight. AA airport crew saved the day"
Pros: "movie and tv show selection was great. Helped bide the time"
Cons: "A little cramped for my legs."
Pros: "The staff is incredibly friendly and they serve you a lot of food and drinks. I think the seats on the larger planes are older but they are more comfortable for me and I loved my movie selections! I took 4 flights with Iberia 2 long ones (11 hours each way) and two shorter ones (5 hours each way) and they were on time, friendly and very comfortable on every flight! I will definitely be flying with them again!"
Pros: "A short flight but could have some form of entertainment."
Cons: "food not bad but could be better"
Pros: "Crew was courteous and friendly. They provide great customer service."
Cons: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Cons: "Delayed flight. Misplaced luggage. Long lines. Poor staffing. Had to give up food vouchers for delayed flight given long lines just to pick up vouchers. Long lines due to poor staffing."
Pros: "Very cheap flight, they fed us a lot on the flight including ice cream and lots of leg room."
Pros: "Guests were boarded quickly. Crew was friendly."
Cons: "Food was tasteless and bland. Crew was not very attentive."
Pros: "Got to my destination"
Cons: "Many passengers luggage and mine did not arrive. Had to wait over 8 hours to recieve it."
Cons: "They change flight times without notifying us. They made us spent a night in a hotel and BUY new tickets for the following day. Were unable to find a person to even file a complaint. Please feel free to contact us if willing to help us!!!"
Cons: "No information about 2 hours delay, no tv, old plane, no service, food disgusting. One of the worst flight ever"
Pros: "Excellent service from flight crew (polite, helpful, enthusiastic, friendly), descent legroom, seat comfort was descent, clean well maintained restrooms."
Cons: "Antiquated aircraft, too little space between seats (side-to-side), poor image quality on screen of entertainment system (too old), lack of individual air nozzles, weak air-conditioning system (flight was full and aircraft was too warm throughout flight)."
Pros: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures."
Cons: "Only food or beverage had to be paid for, even water"
Pros: "On time"
Cons: "Seats hard and uncomfortable. Dinner was terrible. Breakfast ok. Staff somewhat rude"
Pros: "Very efficient boarding"
Cons: "Nothing comes to mind"
Pros: "direct flight into Philadelphia!"
Cons: "We actually had to take a bus from the terminal to the plane....then walk up a flight of stairs to board the plane. I hate to think of what it would have been like if it was raining and cold. I NEVER had to do this before. It is not as if Barcelona is a third world country."