The thing thy call a pizza was atrocious. Do not eat it. The seating is as usual for economy an experiment in cruel and unusual punishment that they aren't allowed to do to prisoners but you get to pay for it.
Didn't make it to this flight as we sat on the tarmac for 1.5 hours.
The crew was first rate. They allowed me to switch my middle seat to an isle seat and it made my flight home so much more comfortable.
Everything went very smoothly I loved having the earphones and the blanket and the staff was just super friendly
I was advertised a free seat selection for a "Smart" fare through BusinessClass.com. I was never able to select a seat. I thus paid extra for a bill of goods I was never provided. would love to speak with a representative of Kayak
Overall good. We weren't able to find out about food options for the flight and there was nothing I could eat due to allergies. The biggest problem was getting our checked bag at Logan. Waited an hour!
I loved both of my flights to Ireland and back to Boston. The only negative was it took over an hour for the baggage to be delivered.
The boarding time for this flight was ridiculous, longest in all my time flying. There was a problem with the original plane so it was switched at the last minute. Not a good substitution. We were delayed in departing. The bathrooms for economy were not adequate. The crew were pleasant but not present in the economy section, in an ~ 8hr flight only twice did they come through offering water, easy to get very dehydrated. I had to go and ask every hour for more water. The seats were cramped, and I have no idea what they did to the coffee but it was undrinkable. The food, was disgusting, utterly inedible, I am stunned by the lack of care and quality with the inflight service, very disappointing, I had expected better from Aer Lingus.
Excellent cabin crew. They helped a number of passengers with mobility challenges and a mother with a 3 year old and an infant. Better than most other airlines by far. Well done Eduardo!
We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak
The plane had only a few passengers, we got lucky. The crew was visibly inexperienced
They lost a bag and now our vacation is ruined
Flight details on public information screen were misleading and wrong.
How terrible! Extremely bad! I can not even wait for 5 minutes, because the Berlin airport does not work in the security facilities and can handle people. No communication, although we were assured by about 50 travelers that the airline is informed and is waiting for us.
When having difficulty with the online check in process, I was forced to pay a huge fee for the check in desk to assist me with getting a boarding pass. Ridiculous!
The system of checkin by online only not good at all.. Because not everyone knows how to to do it and when the people go the airport without checking online it charge him, this really unfair 55 Euro this too much for nothing.. Thanks
The worst experience ever, really. First we had booked a flight at noon with about 6 months in advance. A month before the flight they cancelled it and rescheduled us on a flight a 21:00 hs which would ruin our day completely. Nevertheless, we had no option but to accept as any other option was economically unviable with so short notice. We arrived on time as requested to the airpor. Actually arrived 3 hours earlier. We waited there and it started to be delayed a few minutes, then an hour and a half and so son. Flight ended up boarding at 23:15. Once the doors were closed, the captain announced 1:30 more hours delay to start our trip. Also, as per “international rules” they said they couldn’t offer water or anything alike. After about 30 minutes, and against those rules, they started SELLING WATER BOTTLES FOR 3€ each. 500ml bottles. Flight departed at about 01:44 am and after a go around in Bergamo because he was at about 700 feet AGL and still not stable, the pilot performed a go around, landing at the same runway minutes later. Crew, both pilots and flight attendants, were professional and I told them I feel sorry for them having to deal with this everyday as it’s not their fault, but they’re the visible side of the airline to the passengers. Bags arrived promptly but we took our Uber at 03:55 am. Ryanair, never again! (It could be their slogan, but it’s probably too good for them).
Flight was delayed which happens but walking 15 mins to one gate to be then told it’s now changed to one 15 mins back then other way was frustrating
50 minute of delay on a flight scheduled after 22pm is really annoying. This was even the only flight departing from Frankfurt Hahn on that evening so the delay was inexcusable
Flight was delayed due to weather so not much Ryanair could do about that - otherwise it was very efficient and smooth
