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Cons: I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!

Cons: A refund. I could not fly due to coronavirus. I tried to cancel and they would not let me.

Pros: The crew and the food

Cons: The entertaiment selection. Should get better movie, TV and news selection

Pros: Glenlivet whisky for free

Pros: Captain was trying to uplift passengers spirits

Cons: Flight should have full service instead of snacks and the wasn't any entertainment on a flight for 4.5hrs to 5hr

Pros: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.

Pros: All good

Cons: Free cup of tea!! Perhaps lightly more leg room

Pros: Plane was clean

Cons: Food could be better!

Pros: More or less on time

Cons: Outdated aircraft. Flight took longer than usual.

Pros: Nothing

Cons: Time schedule Better customer services

Pros: Crew

Pros: Friendly crew, smooth take off and landing and generous on things to eat and drink.

Cons: None. Keep up the good work.

Cons: Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro

Cons: Better choice of movies

Pros: It was ok.

Cons: N/A.

Pros: Crew was very attentive and courteous

Cons: More fruits and non-starchy vegetables would make food more enjoyable