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It was a really good experience. Food, snacks, and beverages were good. Flight entertainment was also a good one.

The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.

My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.

Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .

There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane

At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !

Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.

Generally good. The crew is excellent. The food could be better.

A couple of minor delays in boarding but very professional and efficient staff.

I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€

First time flying airline. Great experience. Clean plane, comfortable seating, great service.

They lost my bag so that is unfortunate.. still waiting for it

Didn’t have requested food and seats could be more comfortable.

Flight attendants on this flight were very lovely. Hot food was terrible. Canned wine felt elevated and was GOOD. The aircraft was overall not very clean. Although this one was much more cleanly than the flight from Pisa. Pilots were great & landings felt smooth and safe. As I mentioned in my last review, this was my first time flying aer Lingus in many years and I cannot say I will be rushing to book again. This airline needs a real facelift.

Everything went extremely smoothly! They boarded by groupings of seat numbers starting from back to front. All staff very helpful and accommodating. Food and beverage plentiful and good.

The plane from Venice to Dublin ran out of food. They did not restock the plane in Venice.

It was very refreshing being in a nice and clean plain, with pillows and earphones that you don’t have to pay for, with warm food and beverages and a very nice crew

The flight from Dublin to London was short but they charged for any food or beverage. I have never paid for anything except alcohol on a flight before so imagine my shock at being charged nearly 4 pounds for a cup of tea. I once took an hour and a half flight (different airline) within South Africa and was served a complimentary dinner. It’s minor things like this that might make me hesitant to choose Aer Lingus over another similarly priced airline.

Ground crew in Dublin also not friendly, I had a tracker in my bag that was showing the bag was left in Canada however they didn’t want to help.

The thing thy call a pizza was atrocious. Do not eat it. The seating is as usual for economy an experiment in cruel and unusual punishment that they aren't allowed to do to prisoners but you get to pay for it.

The pricing was split into an ultra basic fare with a comfort seat upgrade. This is misleading. Never were we shown an ultra basic fare. What this did because the fare category was ultra basic we could not bid on an upgrade first class seat. All e mails from WestJet were for ultra basic category with my wife and I upset as we could not confirm this with anyone from your firm.The check in counter were not going to allow our carry on but after some checking saw we had ultra basic and a comfort seat upgrade. They could not figure out how this was done. Now we have to go through this again at the gate in Mexico. Unless I missed it - please let customers know the billing in future. Respectfully. Gary & Nancy Moughtin

As someone who never flies WestJet unless there is no other viable option I have to give this crew credit where credit is due. Extremely well done everyone.

Great seats, super comfortable, but no in flight entertainment which was a let down

Single flights to Cancun purchased through third-party, initially had issues printing luggage labels with the lady at the airport Pearson… Was super friendly and assisted quickly despite being very busy

Require more comfortable seats. More frequent water/beverage service. I would like better food choices. Overall, very mediocre. I now only fly WestJet when there are no other schedule options - no longer my first choice.

we were upgraded to business class, not sure why, so the flight exceeded our expectations. Perhaps this was because the flight Cancun to Calgary was a nightmare , not even guaranteed a seat upon checkin at the airport.

Not the fault of WestJet but we had to wait in the plane on the tarmac in Cancun for 1 hour.

The 787 was amazing. Listening to screaming and crying children for four hours was horrible. Small children should be in one section. Seats were very comfortable and leg room was fantastic. Information was very generic on timing.

A lot of people needing bathroom before arrival some didn’t get to use; plane a little small felt cramped but worked still a bigger plane would be nice. Crew was friendly and flight was on time and smooth. No food for vegans 🤔

lucky i am considered slender. but i am 5'7", so in case of emergency it would have been completely impossible to put my head on my lap. THERE SIMPLY WAS NO ROOM TO BEND OVER, ALTHOUGH I AM MORE THAN CAPABLE(AS A LIFETIME OF YOGA WILL ATTEST TO). CRAZY DANGEROUS HOW SQUEEZED INTO THE SEATS WE WERE. i have travelled to mexico for almost 20 years, mostly on westjet, but they have obviously squeezed more seats into the 737 to ,,,,,you guessed it make more money!!!!!! also i had to repeatedly move my 'seatmate' as she kept falling asleep, and as she was definately not slender, she squished me into the window seat all through the flight., if i could have jumped out of the plane and swam to mexico i would have done it in a heartbeat. TERRIBLE FLIGHT, NO FOOD, OH, SORRY, FREE PRETZELS OR COOKIES. LOTS OF BOOZE FOR SALE THOUGH!!!! WORST FLIGHT OF MY LIFE!!!!!

They are offering less and less for more and more. They changed our seat that we paid extra to select at the last minute. The seats are way too narrow and my elbows went numb.

Business Class was great with two exceptions: they should board Business Class Only first, then loyalty, then handicapped and families with young children then by zone. With all the loyalty and credit card holders and families with kids, dozens boarded before us and we were in row 3. My only other compliant with Air Canada is they don’t serve drinks and snacks in business class until at a cruising altitude. Transat and Emirates serve prior to takeoff which is especially nice during boarding of big planes and de-icing.

No entertainment system. Paid extra for wider seats but not worth the cost. Flight left a little late and arrived early.

Seats were so small. I’m 6ft and a good 20% of me hung out into the aisle and the flight attendants come dashing with the cart. On multiple occasions they hit me before saying mind your elbows and knees. I’m like, yes, but where do i put them. There isn’t a space that exists that i can fold into. The carts are so close to the seats when they pass through that i regularly felt water dripping on me as they poured drinks. Overall 3/10 experience. Highly unlikely to recommend

Flight left on time. Crew was polite and helpful. Flight arrived early at destination. Had some trouble with in-flight entertainment system (not built in to seat-back) but found a work-around. Good experience.

The crew assigned did not start on time due to delays on having a person call off sick and later having a person not wanting to stay on cancun. No screens and also no beverages provided delay for 2 h 15 min

The 6 hour delay with minimal updates was not handled well. After many complaints from most of the un-boarded passengers, food vouchers were offered. The catering strike meant there was no food or snacks on the plane. Beverage service was heavily impacted, only water or juice was available. The staff at the gate was kind enough to inform that "if you want to eat on the plane, you will need to bring it on when boarding".

I did not like the fact that our bags went missing

Boarding was seemless. As for the flight itself, we deiced the wings twice. Had to come back to check for mechanical issues leading to our flight arriving 3-hours late to destination. As for food choice, do not choose the pancakes as it was similar to eating sweet microwaved porridge.

The landing was a little rough fit the size and weight of the plane we made it .

Broke my luggage and I can't get a resolution yet.

There were no TV screens - even in Business class. 5 delays, and only given $12 meal voucher! Terrible!

Flight was delayed again and again ultimately almost three hours getting us to our location at close to midnight by the time we got in and out of airport to destination. I had taken time off work to enjoy an evening at destination and that was now wasted

No food/snack served during the flight. Crew wasn’t interested at all. Flew American First but flying low cost with Ryanair is even better

The flight was good. The only reason I did not say “excellent” was the delay

They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.

Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.

We were delayed bc ground crew gave the flight crew the wrong paperwork. We taxiied to the runway then back to the gate to get the correct paperwork that no one bothered reviewing the first time we pushed back. Boarding was rude and stressful like it always is. Gate agents and flight attendants are all over 55 years of age, embittered by years of underpayment From AA leading to their passive agressive bitchiness for no reason.

Boarding time was easy & quick. Crew was excellent. In-flight entertainment was great/easy. Seats are too small and not enough room between rows: felt like a sardine/very cramped.

Ground crew forced me to double pay for infant international charges, when I complained about this and told them, with proof, I already paid they threaten to not allow me on the plane because I was “being rude”. Horrible ground management, horrible airline.