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Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Cons: Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700

Pros: Everything! The service was exceptional!

Pros: Na

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Pros: We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers

Cons: Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area

Pros: The crew were very attentive and there was a large variety of in-flight entertainment.

Cons: I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth.

Pros: The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight.

Pros: Very pleasant and helpful crew

Cons: Improved seating comfort, leg barrier or something

Cons: When its rain we shouldn’t walk to the air plain

Pros: Impressive service... amazing crew, very friendly and professional

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Cons: delay due to lack of deicing equipment

Cons: The plain from LGA had to return to the gate for maintenance, it made to ROC almost on time.

Pros: The crew was very nice

Cons: Everything else

Cons: Great flight

Pros: Crew and pilot great.

Cons: Toilet was dirty.

Pros: Everything.

Cons: better assistance for people on wheelchairs in the airport.

Pros: The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight.

Pros: Group boarding

Cons: Not have to have cabin bags taken off us when we were literally first on, loads of people after us putting cases above our seats

Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!

Pros: Nice and attentive crew.

Cons: Seats not comfortable in premier economy.

Pros: The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again

Cons: I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks.

Pros: The seats were bigger across the shoulder area and had more padding than some other budget airlines.

Cons: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Cons: Time

Cons: Still don’t have my luggage yet

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Cons: Poor communication on delays. No wifi. No service. Couldn’t use lavatory.

Pros: Crew was nice

Cons: Free food

Cons: Nothing

Cons: I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want.

Pros: Crew was amazing people

Pros: Wine. Good movies

Cons: USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible

Cons: Very long flight

Pros: Crew was a top notch, very focused and carrying. I am loyal lufthansa fan and been flying with them with more than 20 years.

Cons: Guys, we need to do something with these outdated business class seats, infotainment system. Omg, last century, movie selection bottom poor :( We are always playing catch up game in terms of interior. How long it took you to offer padding & decent blankets in business.

Pros: Somewhat

Cons: Food

Pros: We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers

Cons: Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area

Cons: Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first.

Cons: They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing In Hong Kong the BA first class service was fabulous and got my travel arranged The idiots on the phone sounded like they had never flown

Pros: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!

Cons: For me this part is not applicable

Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.

Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...

Pros: More space in business class (777-300) than many other airlines.

Cons: Entertainment very limited. No adjustable air vents in this aircraft

Pros: Crew was attentive. Timings were spot on.

Cons: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.

Pros: The crew was informative

Cons: Inflight sandwiches

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Muslim food

Cons: Great flight

Cons: Delayed 4 hours on tarmack

Pros: On time

Pros: The crew was great!

Cons: I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us.

Pros: Great

Cons: Everything is fine

Pros: The crew was great and food very good

Cons: The purchase through a third party vendor on Kayak was a disaster. disclosure was not given about class of service purchased and limitations of that class of service. I spent so much on luggage costs and change fees I could have purchased first class. I will never book through Kayak again - will always go straight to the airline for purchase. This was a disaster.

Pros: Crew was OK ,seat tight

Cons: More cushion and a little wider seat !

Cons: Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first.

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Cons: Time