Cons: Says open 24 hours. Isn't.
Said would deliver car in the morning to our hotel. Didn't.
Refused to help out at all with anything.
Book with anyone else, these guys are terrible.
17 Jul 2016
Good a good deal
Pros: I was able to negotiate the price. As is typical in Mexico, the insurance cost is way more than the car rental, but you never want to rent without insurance in Mexico.
Cons: Long waits at the counter to get the car and to return it. They should get up to speed on automation.
31 Jul 2016
Pros: Did not give us a hard time about insurance which we have had to deal with in the past when using Thrifty and other companies.
Cons: When traveling to Mexico ALL the rental companies allow the dollars to be converted to peso's which would be fine except the the companies use an over inflated rate of exchange which we end up paying more than what we were quoted.
25 Aug 2016
Manager tried to shake me down for $40
Cons: The manager at the Thrifty rental office at the Cancun Airport was a con artist. They tried to shake me down for $40 to buff out a scratch on the bottom of front spoiler that was not even noticeable that I did not do.
I will never rent from Thrifty again,
23 Sep 2016
Pros: Clean Car, Simple Check in
Cons: Not too much personnel, I wait 35 minutes
3 Oct 2016
Pros: Great servive, car at a great price.
Cons: Pushing to sell us the insurance.
24 Oct 2016
Rip off. $500. For 6 days or go to a Vida presenta
Pros: Only the car
Cons: Rip off.!! Insurance is $87. Per day. Plus car rental of $35.00 perday. Never again Thrifty.!! Mexico and Thrifty allow high rates or tell you to go to a time share presentation to get a discount. Cancun airport car rental will rip you off.
7 Nov 2016
Pros: The shuttling to and from the airport.
Cons: It is a little hard to communicate in another country.
25 Nov 2016
Pros: Car was clean and in decent shape
Cons: Felt like a criminal that I took the minimum SLE insurance mandated by Mexican State Gov't even though I'm a VISA Infinite Member and have rented cars in Mexico for 20 years. If I hadn't thoroughly went through vehicle before picking up they would have gotten me on about 7 previous dings/dents.
12 Jul 2016
Pros: Initial car rental was cheap
Cons: Customer service was poor. Car was dirtiest I've ever seen a rental car.
Cons: Alamo forced me to buy insurance for over 300 percent the cost of the rental. Otherwise they wanted to charge 3500 dollars to my credit card. This is BS
1 Sep 2016
Cons: They charge too much for liability insurance
29 Oct 2016
Pros: Excellent Service and very efficient.
6 Nov 2016
Pros: Everything was really Great.
10 Nov 2016
No Transarency on Pricing
Pros: Car was in good condition
Cons: The extra driver and mandatory insurance fees in Mexico were exorbitant and not made clear when the reservation was booked.
13 Nov 2016
Typical Mexico bait-and-switch
Cons: I have no idea why they advertise these ridiculously low rates for car rentals in Mexico. Five dollars a week!! Wow!! It's a scam. When you get there, you find out you have to add on the mandatory Mexican liability insurance. They will NOT let you waive it. For me this was an extra $25 a day. I knew this was going to happen, so I wasn't mad at them, but I want others to be aware of this. The car also had lots of scratches on it but they noted that before I took it so they didn't try to gouge me for them. Plus I don't care, it's only a vacation rental, I wasn't trying to impress chicks or clients or anything.
17 Nov 2016
Insurance was 10x the price of the car.
Cons: When I reserved the car on Kayak, I was told the car was $30. I didn't see an option for purchasing insurance so I figured I would buy it onsite.
When I got there, I was told insurance was $50 a day! You can imagine my surprise and disappointment when I realized that renting a car would cost me $350 and not $30.
I felt deceived and taken advantage of. Terrible transparency.
Will not be using either service again.
Cons: The attractive cost of $8 dollars a day for a car rental is misleading and Kayak should let you know that. A) There are mandatory insurance costs in Mexico. B) Renting from Budget or a trusted name brand from the US is not the same as renting as if you were in the US. They are basically independent companies that are somehow allowed to use these name brands. I tried calling Budget customer service to let them know I felt that I was getting scammed and they said they do not have access to any of the billing information. Overall the representative said "I'm sorry, there is NOTHING I can do to help." I wound up paying $321.00 for renting an economy car for 5 days. I would have paid less than half of that in the US.
17 Oct 2016
Pros: There is no disclosure when you do reservation that you will be asked for a deposit between $800-1200 USD. The cost of insurance is 4 times higher than daily rental. Even when they use the electronic transaction, they ask to sign anot empty voucher as well as a blank paper that needs your signature, and states that you are responsible for 100% of the car even when you get the insurance. Budget should look closely and have a universal/international policy for rentals
18 Oct 2016
Don't rent a car from Budget in Cancun. Absolute
Cons: We received a great rate,, and purchased full insurance coverage from another insurance company. The manager of the agency wanted a $8500 U S dollar deposit! Three other U S citizens were told the same thing while there, in the twenty minutes I was there. We loft it all because he wouldn't rent to anyone without a eight to ten thousand dollar cash deposit.
15 Nov 2016
Dishonest business practices.
Pros: People were courteous and polite.
Cons: (i) Before the tell you the price you must first get in their van and leave the airport. Impossible to compare rates with other companies.
(ii) I expected to pay for Mexican auto insurance, but the required insurance unexpectedly increased the price from $40/week to over $450/week.
(iii) There were over 15 individual items that left the required insurance void. Most were up to ridiculous because they were overly vague and heavily favored Budget.
(iv) Most of the insurance and rental contracts were unreadable because they had been photocopied so many times.
16 Nov 2016
Terrible car return process
Pros: Timelines of car availiabty
Cons: the inspection of the car upon return is ridiculous. it took nearly 5 minutes for the guy to review every nook and cranny in the car; there is no room for error and you better cross your fingers no rocks hit your car on the freeway. upon taking my things out of the car, I accidentally spilled some water. to my dismay, they actually noticed it and say they need to take off the car sheet to blow dry it and "clean it"! they were going to charge me $20. not much i know, but for a simple water spill, that's ridiculous! don't rent from them during your stay in cancun.
6 Dec 2016
Pros: Great Car overall
Cons: The fact that certain insurance is required for the state, if it is the law to include it the company should do something to advice customers beforehand
Pros: Process was fairly fast and easy and it is located right at the airport.
Cons: The insurance package was ridiculous. They charged $59USD a day with a $300USD deposit for insurance. If you didnt choose that one they wanted to put a $3000USD deposit.
17 Oct 2016
Good Service and economical upgrade added
Pros: Staff was friendly and offered a very inexpensive albeit off-season upgrade.
Cons: Vehicle was clean and good shape but was missing the radio antennae and the lug nut lock die. Even though I asked for both, they didn't have them. I would have had a problem if I had a flat and no music on the radio when 20 minutes outside of Cancun.
Be careful with your credit card when filling up at the Pemex at the Cancun airport. The gas attendant swapped my credit card and later made unauthorized charges. Keep your credit car in sight at all times at gas stations in Mexico.
10 Nov 2016
Cons: Payed 3 x more then the posted price on Kayak
20 Nov 2016
Pros: The car worked
Cons: 1. Arrived airport at our scehuled time. Waiting 90 minutes for the shuttle. Called local office several times, no answer, had local Mexicans call for me on their phone as well in case I was mis dialing . No answer. Finally paid driver of a different car rental company to drop us off at Dollar. It was only a few blocks. Office was open, no explaination for not answering phone.
2. We were only customers, 4-5 employees on site and it took 45 minutes to get car.
3. They pressured us, successfully, the pay unnecessary insurance fees which over twice the cost of the rental
21 Nov 2016
Cons: Took over 1 hr to get the car (being the only costumers there). Didn't like that they require blank signed receipts of your cc charge.
1 Dec 2016
When renting in MEXICO - beware you have to pay fo
Cons: Apparently your state farm nor your credit card covers Mexico rentals. So when you think your paying 279/week for a car, you have to add on like almost $40.00/day. Its insane!
Cons: The rental was bait and switch. That never had the car we booked and scammed us for additional insurance that cost more than the rental! We declined and walked away. Had to get a shuttle back to the airport and get a taxi. Lost over 4 hours of precious vacation time.
16 Jul 2016
Dont believe in the prices.
Cons: As most car rentals, you always have the felling that someone is taking advantage of you, trying to smart you out. And this is what happens in this place. The price that it says on Kayak is not real, cause they force you to take a basic insurance that will add at least $150 to your price. This is a kayak problem as well, that should provide the final price overall, or specify which car rental requires an insurance and which doesn't.
Another problem here is that the car that they promise or even similar is not the same. For example, on my reservation I requested a VW Jetta or similar, and when I got there they gave me a Seat (you probably never heard about it) so when complained and said, ok so this is not the same, they said that they don't even have the Jetta that Kayak was showing, and the Jetta that they had was a different category ( more expensive, of course).
Horrible car, horrible experience, a lot because the car rental is sketchy and also because Kayak should provide better information to their costumers.
I would suggest go to one of the rental companies that you know and trust even if you'll have to pay a bit more, at the end it will even out, since this place hide all the other fees.
12 Oct 2016
Pros: It was a great experience easy and convenient
Cons: Nothing bad to say
4 Dec 2016
they doubled the price on me
Pros: not much after paying twice as much for it then you listed.
Car wasn't available and lot wasn't in the termina
Cons: We made reservations early in the morning to pick up the car in the evening. When we arrived, we were told that they didn't know if there was a car available or how much it would cost, regardless of what we had reserved online, because they wouldn't honor any reservations not made at least 48 hours in advance. Furthermore, the person at the counter couldn't tell us there were even any cars available or call the lot to find out. So, the solution we were given was to take the shuttle to the lot to find out if there was a car available and what we would be charged. Fortunately, there were numerous other competitors' counters in the terminal that were able to tell us if they had cars to rent and what they would charge us and we ended up renting from Dollar instead.
26 Jul 2016
Cons: What Kayak and National fail to tell you is that there is a $20/day mandatory insurance charge. That turns the advertised rate from $5/day to $25/day.
10 Oct 2016
Deceiving total cost
Pros: Automatic car with USB drives to charge smartphones
Cons: The initially quoted price from Kayak was wrong and completely deceiving. The original kayak price was $196.77 vs. $520.19 total National cost with insurance.
Kayak needs to better define the total cost to prevent the unexpected surprise especially when on vacation!
31 Oct 2016
Online price did not give any indication of actual
Pros: Car was decent for purpose and clean.
Cons: Online price was quoted as 8/day for $40 total rental (seems too cheap, right?). Actual price was over $270 with required insurances. I was not surprised that I had to pay for some insurance but the increase was ridiculous and no indication was given when reserving online (and it was confusingly explained when I got there).
Would not rent from them again and probably would not reserve through Kayak.
Cons: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled. We hope that ACE will return the c.$800 that we paid for the failed rental as they failed to honor their part of the contract. At this stage, we will not recommend ACE to any one considering that on top of the money already paid we had to add some insurance (despite our credit card insurance blanket) which would have made the cost comparable to what we paid at Hertz.
23 Nov 2015
Cons: Sraff could not accept that i decline insurance (i have CDW with my credit card) on the grounds that my credit card's number does not have bulge and the manual credit card processor cannot capture the numbers. They woukd not take an electronic deposit apparently because customers can cancel it, rendering useless for the car agency.
I had to pay for basic secondary insurance so that i could use my credit card and rent the car.
25 Sep 2016
Upsold us a broken navigation system
Cons: Bad customer service. No refund when complained about the broken navigation system.
Bad customer service. Feel ripped off. Shady company.
Pros: Staff was polite and professional despite our litany of complaints about their company's policies, airport pick up and drop off were smooth, car didn't break.
Cons: We booked on Kayak at a very low rate ($7/day) for a 12 day rental, which I've found is not unusual for car companies with overstock. What was not usual was the in-house insurance rates--$52/day for 90% coverage, which was then discounted to $35/day after we complained. In many years of renting insured cars I've never been charged such a disproportionate rate. Then we were informed the office was closed during our scheduled drop off time (6am), and that we'd have to pay another $30 for the drop off. Then we realized that we were being charged in pesos, with an office exchange rate of 19.5:1, which meant the dollar amounts we discussed would actually be about 6% higher on our credit card statement. The Payless office is 2 km away from the airport, so we felt stuck and went with it, but company policies are clearly designed to draw in customers with low rental prices and then add as much as possible once you're in the office.
26 Sep 2016
Ask about the fine print
Pros: We got suckered by the cheapo prices that then require you to pay insurance, however the Payless folks were accommodating and helpful. We used two different vehicles through them and were pleased with both.
5 Nov 2016
Pros: Good value for the money. Some extra insurance fees which I honestly expected to be hit with at pick up. Not too much or I would have had an issue with it.
Cons: Car interior could have been cleaned better. Vehicle also showing a lot of wear and age. Slow check in process for the vehicle rental counter.
Mediocre experience, though not atypical for any c
Pros: Very friendly staff.
Amazed how professionally they dealt with some real attitude-infested tourists who talked down to them as if they owned the country. I would not have handled it so professionally. Customer is King, until the King becomes stupid... (-:
Cons: Not specific to this location, but still stubbornly frustrating experience with car rentals in LatAm.
1) Misleading car pictured; Premium car advertized with a Mercedes picture. NONE available, not now, not anytime, that is classic bait and switch nonsense. Not unique to this location/agency, but an industry practice it seems. Still frustrating. I got a Dodge Durango - couldn't be further from a Mercedes C class.
2) Car had 78,000 km on it, and while i had no technical issues with it, obviously the interior/exterior show their age. Taking clients around in it was somewhat embarrassing.
3) It is apparently law in a some LatAm countries to have to BUY minimum insurance for liability. Why then is it so difficult to list that in the price? It's a flat rate, per day, and if you told me in advance, you'd save me the annoyance of finding out at arrival that my mandatory insurance costs 2 times the daily rate of my car, having to search on data roaming whether that is true or not, and feeling just a little bit cheated.
4) Tank was empty, had 30 miles range left when i picked up car
5) Again, seems local custom: $900 deposit for the car. Happened to me in Mexico and Costa Rica, nowhere else in the entire world. WHY? The amount certainly does not cover the cost of a lost car, or any major damage, yet they have to charge an arbitrary amount. Silly.
6) Keyless key was hidden in sunglass compartment; had me panicked after realizing 40 miles after pickup that i do not have a key. Should be left in an obvious/visible place.
7) Pickup and drop off process at all of these agencies remains stupidly inefficient. All these documents, clauses, etc. should be made available and signed in advance, saving the silly wait, and effectively forcing you to sign something without reading it, in a rush.
23 Oct 2016
Cons: Was not told by kayak or enterprise that daily insuranc will cost more then the car itself..very disappointed.
Cons: The staff member who went over the contract and additional fees/charges was not clear or open about all the various charges that would be added on to our base rate.
Throughout the course of our trip, we realized that both hubcaps on the drivers side were not the right size for the wheel/tire and were attached with zip ties. While driving around on surface streets and highways, both drivers side hubcaps came off because they were not appropriately attached.