They did not explain at a right time for the almost 1.5 hour’s delay after landing. And I think food should be served to every passenger for 9 hours flight, not optional.
Pros: "Great selection"
Cons: "Bathrooms are not enough"
Pros: "modern plane, large overhead bins, comfy seat with adjustable headrest, very good entertainment system"
Cons: "There was a broken restroom on the plane in the main section, so then, they should keep an eye on the remaining restrooms as they get dirtier sooner. Madrid barajas airport is an ordeal, Iberia needs to explain better that passport control happens when you get to terminal 4S on the tram AND then there are TWO more passport controls. then there isn't enough space for people to line up for the various groups, creating friction. Iberia just needs to be more organized."
Cons: "Better seats, better food"
Pros: "The crew was amazing"
Pros: "Smooth flight"
Cons: "It was delayed"
Pros: "On time"
Cons: "Free wifi for economy class"
Pros: "The crew was nice."
Cons: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Pros: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Cons: "Travel notifications should mention documentation requirements."
Pros: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Cons: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Pros: "It was a direct flight"
Cons: "Ticket had no info on baggage allowance. Got charged $55 for one piece. Website has glitches that would not save passport info. Flight attendant did nothing. Did not ask people to have their seats upright during landing. No food or even water for a 7 hour flight unless you pay. Seat uncomfortable. Horrible experience."
Pros: "boarding is quick"
Cons: "crew push you hurry. and the space is too small."
Pros: "Not a goddamn thing."
Cons: "The boarding was a cattle care, atrociously organized, took forever. They were asking the better part of ten dollars for headphones. No way to get a drink, as with the trip over, the chairback screens didn't work, and they never notified me by e-mail that you had to order food in advance. Not even a glass of water available on a 7 hour flight, that's actually a health hazard, should be illegal. No coffee or tea. The window seat I paid up for was about 8 inches from the window, so I couldn't even lean my head there. No in-flight magazines, or handing out newspapers , no entertainment available, just sitting there uncomfortably for 7 hours while the attendants huddled behind drawn and velcro'ed curtains doing nothing. A true disgrace. Avoid Iberia and their LEVEL subsidiary like the plague. Unacceptable in every way....and at least Ryan Air and WOW are cheap, this flight was full price. Total rip-off, never again."
Pros: "It was my first flight with Iberia - I was very pleased with the entire experience."
Cons: "I can’t rate it is it left without us"
Pros: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Cons: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Pros: "Some good films to watch"
Cons: "Terrible seats mediocre food our tickets said Iberia but it was actually its low-cost version Level"
Cons: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Pros: "They took invalid information from my travel records which resulted in my passport from 2006 being on my ticket for 2017. Aside from not helping me getting on the plane, and or another connection, they proceeded to tell me after the fiasco that they are in no way elligble to refund anyone and are a 3rd party, therefore not liable. $700 and its not there fault. They just pushed all the paperwork"
Cons: "The fact that no one in this company is liable or helpful in tge slightest after they have your money"
Cons: "the employees at the airport were rude (flight attendants were great) & the airline changed our gate twice in the 20 minutes before the flight. everyone on the connection in from London had to run to the new gate, only to have to wait in line for a bus. completely ridiculous."
Pros: "The AA Tampa crew need to train the IB crew on customer service"
Pros: "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"
Pros: "No free food this time. Shorter EU flight and seats not as spacious because of it."
Pros: "Crew was very nice"
Cons: "Flight delayed for 3 hours. No apologies. Nothing. Interesting thing: NYC to Madrid, 3 hours late, missed connection, no apologies., nothing One week later: Madrid to NYC: 3 hours late, no apologies, nothing. IBERIA AIRLINES: Never again!"
Pros: "it got me to Madrid!"
Cons: "no legroom. the flight crew didn't look happy....they don't smile??"
Cons: "The flight crew only cared about their first class passengers."
Pros: "It was fine, nothing special"
Cons: "The internet was very, very expensive! $35 for very very slow internet that didn't work half of the time. Also, before I departed from the US, the customer service rep at JFK made me purchase a refundable plane ticket for $2500, and charged me a non refundable fee of $35 for booking the flight for me ( I asked how to do it via the Iberia website on my phone and she refused to help me, and the website makes it extremely not obvious how to book a refundable flight). She said because my flight was one way to Europe I had to have an onward flight, even though I was traveling by car outside of Europe. She said that they would ask me for it at customs when I arrived in Europe. Well they have never asked me for this before, and they did not ask me this time either when I arrived, so this whole exercise was pointless. When I called to get my ticket refunded, they also charged me a $25 fee for refunding the ticket, which the agent in NY did not tell me about. So I just ate $60 for no reason. In addition, the customer service person was very rude about the whole thing."
Pros: "The flight on time. Clean nice."
Cons: "Iberia's only thing is that airplanes don't have enough leg space"
Cons: "Lack of organization"
Cons: "The airline put me on standby for my connecting flight without telling me at anypoint until I was at the gate. I lost a day of vacation and instead had to wait in Madrid for 4hrs, fly to a neighboring city, and then take 2hr bus to my final destination."
Cons: "Doctor recommended not to travel but no credit given."
Pros: "Staff, entertainment, food and the plane itself were all good."
Cons: "Leg room not great, but better than most planes."
Cons: "My ticket said operated by British Airways so after an hour of standing in line - why there were two agents baffles me-- I was told to go stand in the Iberia one. I went to a kiosk and it didn't recognize my flight, so I finally got ahold of someone. The night before I was unable to check in because their site had crashed, so there was no way for me to know where to go."
Pros: "The only part of this flight that was good was when I deplaned at the end"
Cons: "The flight was delayed. We sat in the plane waiting for 1.5 hours. Passengers were not addressed as to why we were not moving. During this time the air conditioning was off and it was too hot. The crew was very rude and nowhere to be found most of the flight. I was extremely thirsty and crew was upset when I asked for water"
Pros: "crew was awesome"
Cons: "how long and unorganized both checking in and boarding"
Pros: "Not once have I had a positive experience on American Airlines. I actually booked this ticket 4 times before finally receiving a fully confirmed itinerary. Only to get on the plane in SLC and sit on the tarmac for 90 minutes causing me to miss my connecting flight. The replacement flights I again missed because American couldn't find anyone to give the travel voucher to an airport an hour away for the replacement flight they booked. I've never seen a more consistently incompetent company."
Cons: "On top of all of this, my bag is lost. I'm at my destination and have been for two days and American airlines all can't get me my luggage so I can start my vacation. This is the biggest joke of a company and I'm disgusted with their lack of accountability, responsibility for the problems they've caused and the insensitivity they've shown for their screw up."
Pros: "great leg room and food"
Cons: "I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them."
Pros: "on time, nothing stands out"
Cons: "couldn`t choose my seat"
Cons: "I am still waiting for my luggage. It was lost between the flight from Amsterdam to Madrid and a flight from Madrid to San Juan. It is already 1 week."
Pros: "Great selection of movies and the food wasn't too bad."
Cons: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."
Pros: "They had a lot of movies and games on board. Meals and drinks were free along with blankets and pillows."
Cons: "The man at the front desk failed to scan my bag when I checked it in. My bag is now lost and I have not been contacted yet."
Pros: "Everything. I made a mistake in thinking sandwich was for free and flight attendant did not hesitate to take it back without charging me for it"
Pros: "The flight experience was pleasant!"
Cons: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Pros: "Seats were slightly more comfortable than Ryanair."
Cons: "Not making us bounce between gates 3 times because they didn't know where the plane was going."
Pros: "Boarding was smooth and everything was on time"
Cons: "Nicer behaviour from crew, smile is easy."
Cons: "Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3."
Cons: "I missed the flight and was not allowed to board even though there was time"
Pros: "Flight attendants seemed nice."
Cons: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."
Pros: "Short flying time"
Cons: "Communication with flight delay"
Pros: "Quick, cheap, and convenient"
Cons: "Like riding a park bench through the sky"
Cons: "I was informed upon arriving that I was on "standby" for a flight I'd booked weeks in advance, and told the reason was I had not paid the surcharge to reserve a specific seat, and Vueling oversold the flight by 10%. Not cool, Vueling. Also the flight was almost an hour late taking off."
Pros: "The crew is great"
Cons: "The seats doesn’t move forward nor backwards"
Cons: "my luggage tags didn't print and wasn't offer in the online kiosk."
Cons: "boarding was slow"
Cons: "Leg room. Better maintenance of plane. Timekeeping."
Pros: "They made up for lost time"
Cons: "Some turbulence and lack of communication between the crew and everyone else"
Pros: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Cons: "No food offered for free. No even water offered"
Cons: "Most Vueling flight that I take are delayed"
Cons: "I missed the rental car"
Cons: "very easy checkibg, friendly at airport, snd same day reminder"
Cons: "Our flight was delayed by over 3 hours but we were never properly informed as to when the flight was actually leaving. Therefore instead of being able to sit in a restaurant comfortably waiting. We had to sit at the gate."
Cons: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Cons: "Vueling agents gave 6 different conflicting times for the delay"
Cons: "A bus ride is more comfortable than a vueling flight"
Cons: "Was late, without any notification"
Pros: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Cons: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Pros: "On time, one carry on and personal item for free onboard, clean - no complaints"
Pros: "The check in luggage cost almost the same as the ticket, but the crew was nice to check in my carry on bag for free-good customer service.th"
Cons: "The bus was almost full and there are 10 or more so passengers still need to get on and obviously required additional bus. Instead of just signalthe bus to leave, the crew tried to cram more passages on the bus first before the next one, which will be almost empty- poor judgement"
Pros: "Everything perfect"
Cons: "Boarding via bus. I purchased priority ticket for priority boarding but in end priority was only from checkin to bus. Fortunately there were not so many passengers. it should be indicated in the flight information whether boarding is via bus or bridge."
Cons: "Uncomfortable seats. Extremely crowded"
Pros: "Staff were friendly"
Cons: "Boarding too slow and unreasonably delayed flight beyond scheduled departure time. Baggage handling at LHR was dreadfully slow, some 25+ minutes waiting at the carousel for bags to appear after the first few came through."
Pros: "Good flight on time so no complaints"
Cons: "The airline lost my luggage. I called continuously and they kept telling me that it was on its way, but it never arrived! I finally received it 2 days later."
Pros: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Pros: "Everything was smooth"
Pros: "Friendly, pleasant and helpful staff on board"
Cons: "The delayed boarding of the flight due to the delayed arrival of our aircraft into Dublin. The 15 Minutes of silence and not knowing what was going on, or whether we were or weren’t going to eventually be landing in Barcelona or diverted elsewhere, after the aircraft had suddenly climbed very steeply away from Barcelona as we were almost about to land on the first approach to BCN."
Pros: "Nothing good"
Cons: "Flight was delayed which meant I missed the event I was travelling for. No help from airline or any expression of sympathy for the situation, very awkward to deal with and no flexibility, no offer of refund or change of flight as no other was available with the airline, wouldn't book again"
Pros: "Selph check"
Cons: "No clear signage at aireport barcelona"
Cons: "Sits are not comfortable"
Cons: "Airport advertised the flight was leaving at 12:10, but our pass said 12:00. We took the advice of the AIRPORT and missed our flight. In addition to missing our flight we had to exit the airport to re-enter and BUY NEW TICKETS for another flight. Would never recommend Vueling or Barcelona Airport to anyone."
Cons: "Dely and they lost my bags"
Cons: "My travel bag, checked through from San Jose CA to A Coruna, Spain, with plane change to (Vueling) in London Heathrow, did not arrive with me to A Coruna. Now I am waiting for news of where it is and when it will be delivered to me."
Pros: "Quick, easy, cheap"
Cons: "No drinks or food offered, no entertainment."
Pros: "The price"
Cons: "It is difficult to change the conditions of the initial purchase the seats are not comfortable at all"
Pros: "On time, friendly staff at the airport and on board."
Cons: "Too hot on the ground after boarding, waiting for so long and no one explain what's going on. Captain on tbe spesker was too loud."
Cons: "I had to pay €129.00 for an extra piece of luggage a a service free of €162.00. The crew was unfriendly. They did not say hello nor did they say good. Last but not least, they did not provide me with an entry form."
Cons: "Boarding was horrible delays were never ending with no notice. They made several horrible mistakes that led to everyone being run around the airport looking for the gate. Never ride vueling."
Cons: "The flight was overbooked, and the alternative was to fly to barcelina and transit flight to rome. At the end i reached rome 13 hours after the original time table. Vouling service in tel aviv and barcelina was not empathic at all."