Pros: "Super fast checking and boarding process"
Cons: "Some flight attendant do not know how to treat people"
Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"
Pros: "Crew was friendly, personable, but also efficient."
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "Free smoothies with chocolate chip cookies"
Pros: "That water was served in a plastic bottle instead of a cup, because I know it's easier to recycle the bottle than a cup these days (also easier to drink out of)."
Cons: "I think for a late night flight the lighting in the plane should be kept on low all the time, because even a small change from dark to low felt harsh when it happened during beverage and snack service."
Pros: "The crew was great! Excellent service!"
Cons: "Everything was great"
Pros: "Crew was kind and very helpful. Also, I found the seats to be comfortable and didn’t feel squished. There was plenty of leg room. Great experience overall. Thank you!"
Cons: "Absolutely nothing! Was a fantastic experience!!!!"
Pros: "The crew members were polite and courteous, and the flight was ahead of schedule in arriving."
Cons: "The cabin could have been a bit cleaner."
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Pros: "Great pilots who were very communicative. So glad the JFK to SEA route now has the newer planes with the mint layout."
Pros: "Smooth flight, good service, on time."
Cons: "we were ready for takeoff and had to turn back because there was a "bin" missing. we were slightly delayed but eventually took off - was just a little disappointing. it could have been worse!"
Pros: "Everything was smooth and went as desired. All staff pleasant and helpful. Kept informed every step of the way. Airplane comfy and clean."
Cons: "I was seated in the second to last row in the middle, could not sleep on this flight either"
Pros: "Flight was marked as delayed but actually left about 5 minutes early."
Pros: "Flight attendant was pretty"
Cons: "Was 6 hours late. Pretty ridiculous."
Pros: "Enjoyed having the options of movies and music."
Cons: "It's a longer flight so of course it gets a little uncomfortable; one of the crew members seemed to be short with a customer who didn't put his bag in the overhead bin and told him it wasn't going to fit (it did fit)."
Cons: "Delayed by 30-40 mins"
Pros: "They were super attentive !"
Pros: "Nice crew. Spacious bulkhead seats. Good snacks."
Cons: "Delayed flight 5x totalling almost 5 hours."
Cons: "Tray broken Recliner broken TV On way down no functional TO much maintenance not done!!"
Pros: "Per usual crew and plan itself were nice"
Cons: "Flight was delayed about 3 hours from scheduled take off"
Pros: "Very polite crew, pleasant environment. The flight was dooo good!! Smooth!"
Cons: "The areas are a little tight."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Cons: "I didn't like that the only options I had to get to my destination, that's only about 3 hours flight time, was thru 2 flights with long layovers and both flights were delayed due to miscommunication I guess bc the weather was not an issue."
Cons: "Idiots from jetblue change my flight because my wife was a little bit drunk... this is ridiculous!!! I will complain definitely!!! F**ing jet blue"
Pros: "I like what i always like, ro ok my seating in economy, crew who are friendly, good entertainment. I also lije that in boarding, peopke who tried to jump on early were asked to wait until their group was called."
Cons: "It was a very bumpy ride for about 1.5 hours which is stressful. I'd like to hear more from the pilot in these situations."
Pros: "Thank God you had TV’s I’m from Boston and the SuperBowl was on my entire flight For some reason-we wait to board in the jet way for 10 minutes"
Cons: "Watching SuperBowl"
Pros: "Direct flight was great. Friendly female pilot and cabin crew."
Cons: "No outlet to charge phone. USB or otherwise. Maybe I didn’t ask, but no beer offering. Paid or free."
Pros: "Early morning departure from Logan creates a lot of traffic at terminal C. Boston hasn’t quite worked out the best way to handle the popularity of JetBlue. New checkin procedures just built att term C are a bit confusing, passengers self tag their bags and drop off. Overall, be generous with the time you give yourself at Logan. JetBlue embrar 190 to Austin is a nice plane. Clean, pretty quiet. Extra space is a good upgrade. Overall no big negatives, great carrier, with good people running the flight, with great equipment. Passenger space is great in more space seats, and among the best in std seats. Arrival in Austin is simple, great little airport."
Pros: "Everything very good"
Pros: "The female flight attendant was very friendly"
Cons: "Not having mobile check in Getting a manually written boarding pass Security not accepting the written boarding pass 3 hour delay including sitting on the plane for over an hour and a half before takeoff"
Cons: "4 hours late"
Cons: "I didn't like that they boarded everyone together so people began storing their carryon in diff areas leaving almost no space for us to put our luggage directly over our seats. Could've been more organized. Also, there was a situation with a few passengers that delayed the plane taking off but that seemed harder to control."
Pros: "ON TIME! TV Comfortable Seats Leg room (though I am by no means tall)"
Cons: "Departing 2hts late"
Pros: "The whole experience"
Pros: "Boarding is much more efficient than usual airline classist hierarchy."
Cons: "No USB ir AC outlets. Tiny screens and no choice on movies"
Cons: "Flight was 3 hours delayed with little to no information. Terrible experi mce"
Cons: "left a little late"
Pros: "Price, schedule, and price"
Cons: "Gate personnel at TPA neglected to inform us of a gate change which almost caused us to miss our flight - argued with us about the efficacy of their so called, gate change announcements . No notification either email or text from Jet Blue to check in. Seemed to make the process harder to complete. The mobile site for Jet Blue was not very reliable or user friendly and made getting boarding passes quite trying. All this only applies to the DCA to TPA leg of our trip."
Cons: "Hello Team, my husband and I are very unhappy with the outcome. We were on our way to our honeymoon as we were not let to board our flight in Philadelphia. When our tickets were bought, we had Jon instead of Jonathan. Without any sympathy whatsoever, we were passed around various reps and agents. No one cared to help us make a change and make it to our flight. As we left home (after 2 hours of being at the airport), we continued trying to make a correction over the phone. None of the phone representatives cared to help and kept on delaying and holding us on the phone. After 8 hours, we were told that it's going to cost over $2,500 to have try an evening flight. They ended up marking us as "no show" at the airport which wasn't true. We ended up going back online (on kayak) and purchased new tickets as this option was cheaper. This entire experience was awful. Please reach out if you need any other information."
Pros: "The seating was roomy and comfortable."
Cons: "There was no food & no entertainment."