Cons: "Bigger seats the new ones are way to narrow"
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Cons: "Delay due to strike"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Everything was good"
Cons: "Flight got delayed 30 minutes"
Pros: "Very friendly crew and on time with no problems."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Cons: "No reading light in my seat..."
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Light snack and complementary wine"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Cons: "They stole my money"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Short-hop flight, fit for purpose."
Cons: "Two hours delay in the start."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pros: "Great crew service. Among the best ever."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Overall, good flight"
Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Cons: "A working ladder and door"
Pros: "Great crew"
Pros: "Nothing because I wasn’t allowed to board"
Cons: "It was late. Usual hearding us into pens like cattle . Hurry up and wait"
Pros: "good to have bag drop-off ,flight on time but an older plane"
Cons: "Queues at security at Manchester always a nightmare! .Foreign airports do not have that problem"
Cons: "On arrival at Dublin Airport we had to wait outside for a period while they arranged to open a door to enter the building"
Pros: "flight on time"
Cons: "priority passangers can board first, but must wait half an our standing up in the corridor. I do not understand this and what the advantage is. next time, I will wait in the chairs until the last ine, because you already have your seat number."
Pros: "Crew was helpful."
Cons: "On the check in process we fell force to pay for our seats, we bought the tickets (my wife and myself) in the same transaction and paid with the same card, the check in was made from the app, both at the same and they put us apart (row 6 and row 33) when in both cases were free seats next to us."
Pros: "It was short"
Pros: "Safe journey and on-time"
Cons: "There are too many announcements, always advertising something or other, it is an invasion of the ears that cannot be ignored."
Pros: "The crew was kind and respectful."
Cons: "Ryanair hides a lot of hidden costs and inabilities through their site. I had to pay extra for the luggage that I didn't know about."
Pros: "Ease of boarding with priority."
Cons: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
Pros: "Quickness with the site. Easy to use"
Cons: "1) my first issue is that my card was charged 2x before having to run it a 3rd time to guarantee my flight. I guess Kayak and Ryanair do not communicate as easily as other carriers. 2) I was charged $50 Euro at the counter for NOT checking in. I attempted to check in numerous times, but it was not allowing me to check in. I received a booking confirmation, but never received a confirmation ID that would have allowed me to check in on the flight. I would appreciate if Kayak would have a response to this?"
Cons: "Late, dirty and not properly stocked..."
Pros: "Crew were fab."
Cons: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Cons: "The landing was dangerous and rough."
Cons: "Booked 3 flights all on Ryanair for a trip inside Portugal. The booking agent, Gotogate.com, and Ryanair left me deserted. Some error occurred and I received the same flight booking # for all 3 the flights. I discovered this when trying to retrieve my boarding pass for the second flight. Neither company fixed the problem and I could not board the flight. I ended up having to rent a car and drive to Porto (6 hours away). Neither company have anyone that can assist with these issues on the weekend. The worst experience I could have had on my birthday vacation."
Cons: "We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery."
Pros: "You get what you pay for. No issues"
Cons: "The queue on the tarmac waiting to board but I realise they are trying to keep to schedule"
Cons: "The heat in the cabin was way too high"
Pros: "The crew were all friendly and welcoming"
Pros: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Cons: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Pros: "What’s there to like?"
Cons: "One of our ticket holders had to have back surgery due to herniated disks and was/is unable to travel. Ryan Air allows for refund requests but does not give refunds! We are unable to get any of the money back and not able to use the tickets. United Airlines on the other hand gave you s a full refund."
Pros: "Nice staff, flight was fine"
Cons: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Pros: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Pros: "Polite cabin staff."
Cons: "Delays, no information given until After entering the gate area, and even then not until after we should have been boarded. Not enough information and not clear when eventually given. Tray table and back of the seat in front were both dirty, dried on spillage from a previous flight."
Pros: "Cheap and convenient"
Pros: "Crew were friendly and polite"
Cons: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Cons: "A little late setting off"
Pros: "It got me home"
Cons: "Boarding was slow, seats not together unless you pay, uncomfortable seats, park up in poor location meaning you have to go up and down steps. Not good with push chair"
Pros: "Not alot,crew was pleasent and staff in London were lovely"
Cons: "Small seats, uncomfortable,over priced drinks and food terrible landing.delayed"
Pros: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded then and after this was the usual great Ryanair experience."
Cons: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded"
Pros: "Seat ok"
Cons: "Delay with no information.this is an airline that although cheap has no interest in customers"
Cons: "From Bournemouth to Faro and Family,when do you start again? Sincerely. J. Tavares"
Pros: "The helpful, friendly, happy crew. The fact you get a choice of food and the crew are not run off their feet serving everyone food that is included in the flight price. Very efficient shuttle bus service between airport and destinations, again with helpful and friendly staff."
Cons: "Cramped seating. High cost of booking hold luggage."
Pros: "We paid for our seats but the staff decided to move people that were separated due to Ryanairs booking system to move with us who had paid for seats. No good"
Pros: "Prompt take-off, good in-flight service, landed 30 minutes early."
Pros: "Checked bag for free at gate. Got a window seat"
Cons: "departed 15 mins late."
Pros: "Priority boarding was beneficial . Flight landed ahead of schedule ."
Cons: "Not enough milk ! Purchased coffee but milk was scarce , didn't let us know until afterwards ."
Cons: "If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back"
Cons: "Everything. Poor customer service. Fees galore. Fees for picking a seat, 30 euro to print a boarding pass? are you kidding me? over 90 euro to check two bags, seriously?! This airline is a joke and I will never use it again."
Cons: "took forever, endless queues, confusion, more queues. Plane looked dumb inside. Constant up-charges. The whole experience felt bush-league and classless."
Pros: "I needed a glass of water as soon as I boarded to take some tablets as I was starting to feel unwell. The crew accommodated this immediately and were very pleasent."
Cons: "Why people don't just pay if they want to sit together. It is that way now so go with it rather than main and play chess on the plane, asking people if they will change seats. Sort it out your adults. Surely you can cope for a few hours?"
Cons: "My wife and I was split up and ended up in middle seats of different rows and neither of us had people to either side of us. This is Ryanair trying to get you to pay for guaranteed seating the next time you travel. Ridiculous!!"
Pros: "Most of the crew were hard working, pleasant and the flight came in slightly early"
Cons: "There was a cabin services director (or whatever his title was) who clearly liked the sound of his own voice. He kept going on and on about how bad the weather was in London and how sunny it was in Portugal. He mentioned rain and snow in London and suggested that people booked a return flight to Portugal in the twenty-five minutes available to them in London after the plane had landed. One joke about the sun versus the rain might have been acceptable but to raise it again ad again just became irritating and an abuse of the PA system. He shouted Halleluja amongst other things when trying to get money out of people for the Ryanair charity. If he wants to be a professional comedian he should change his profession as he was just annoying people and he stopped the flight from being relaxing,"
Cons: "Flight delayed by 7 hours"
Pros: "Speed of boarding"
Cons: "Ran out of tea and coffee after first 3-4 rows so most of us had none."
Pros: "Used rynair few times now easy to book great value"
Cons: "Cant say there was anything negative ."