Pros: "Seat was ok."
Cons: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
Cons: "on time, but bad connection experience"
Pros: "crew excellent, food excellent, entertainment good."
Cons: "Space between seat rows is barely adequate."
Pros: "Food was really good and no delays. Entertainment also really good."
Cons: "Can't really think about something."
Pros: "comfortable plane: new, new media systems, leg room. usb to charge my phone."
Cons: "I ordered a special meal, and I did not get it. The response I got from the crew was: 'so you refuse to take the regular meal? we will report you didn't get what you ordered'. and I stayed hungry. In general, the crew wasn't very welcoming."
Cons: "What is the point of paying business if you don't get the extras... No priority boarding, fighting for luggage overhead room, economy customers running to the front not allowing for comfortable disembarking of business class customers .. Just not what you would expect from business class."
Cons: "Departure gate to far to get to! Changed gates didn’t notify on time . Waiting at gate to long."
Pros: "Fantastic journey no problems at all thanks kayak....."
Pros: "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
Pros: "In flight entertainment Bathroom focet"
Cons: "The seats were highly and unusually cramped up. To increase the space, provide leg room, not alright for an international flight w 14 hrs duration in flight. Very discomfort."
Pros: "Well looked after from start to finish!"
Cons: "Nothing!"
Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Pros: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."
Pros: "A Lousy airline. Also for Americans: They don't issue visas to allow the passenger who lost their flight to go to a hotel. They stated that there was a diplomatic problem between Turkey and the US so they don't issues visas anymore to Americans. STAY AWAY FROM TURKISH AIRLINES!"
Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"
Cons: "Connection time was 1h 50 mn coz and still didnt catch my next plan It took me 3 hours to get to the transfer desk in Turkish airline and another 3 hours to be in the hotel. I not recommend it after this bad experience"
Pros: "Boarding was completed very quickly. Flight arrived on time"
Cons: "Screens were very small Issue with with overhead space"
Pros: "Food"
Cons: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Cons: "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
Pros: "Boarding process started early and was efficient. Short flight so not much to say."
Cons: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pros: "Crew and efficiency"
Cons: "Too hot in the plain"
Cons: "The service on Turkish airlines was not friendly or helpful. The food was not quality, or food tasting. The entertainment didn't include a lot of movies at all. One of the flights did even give headphones. The staff wasn't rude and not helpful, and didn't make the flight comfortable. I had high hopes flying with Turkish Airlines for the first time, but I was thoroughly disappointed with everything."
Pros: "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
Cons: "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."
Cons: "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."
Pros: "All was great"
Cons: "All was great"
Pros: "Nothing"
Cons: "Still in turkey for 24 hours."
Cons: "Customs in Skopje"
Pros: "Nobody wants to sit on a plane for 10-14 hours but Turkish airlines made it enjoyable! Excellent customer service. We had plenty of beverages, sleeping kits, a wide range of entertainment on the screens, and they had my vegetarian meals ready. Always friendly and helpful."
Cons: "If there was about a foot more legroom, that would be awesome! But I would probably have to pay for first-class to achieve that. ;-)"
Cons: "First the plane from JFK to Istanbul was two and a half hours late I had a for kids is uncomfortable to wait then try to get a contact with customer service do not give me any straight answers and 3 hours later finally got Somebody explain something overall no good this will be my first time and the last time"
Pros: "I love getting a drink and sandwich on a one-hour flight!"
Pros: "Loved how friendly the staff was and wanted you to feel at home"
Cons: "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"
Pros: "the flight was less then an hour"
Cons: "n/a"
Pros: "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
Cons: "I have nothing to complain about. I did not at any time feel disappointed about anything."
Pros: "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
Cons: "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."
Cons: "Toward the end of the flight it was very hot. I didn't like that there were no AC controls at your seat"
Pros: "It is just superb"
Cons: "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."
Cons: "I made request by the phone, for service animal. They told me to call back after 24h!!! After 5 days of waiting, more than 50 calls to customer "support " that barely speak English, I was forced to go to "Airport " to chek what is the problem with my request. Over there they helped me, and everything was fine after that. But this is RIDICULOUS, that I need to go to f... airport to solv the problem. Never ever turkish!!!!!!"
Pros: "Service on board was terrible..."
Pros: "Seats, much more spacious than most flights. Great service and attention to detail. Great selection of entertainment. Taking off and landing very smooth. Someone got sick and she was handled very well by the staff."
Cons: "I hated my seat and was not given an opportunity to select one."
Pros: "Great great great"
Cons: "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"
Cons: "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."
Pros: "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"
Pros: "The flight was effective, on time, the service was very good. Good food"
Cons: "I couldn't understand the entertainment computer. I experienced a much more friendly one at different airlines, and they had a rich variety of content and games. Please also make sure that all staff is fluent with English - few of them seem either not to be communicative, or not confident to speak."
Pros: "Nothing."
Cons: "abc..."
Pros: "Everything was good"
Cons: "Nothing"
Pros: "They tried hard to load passengers so the aisle wasn't blocked. Good job"
Cons: "Because limited space, must sit up to eat. They REALLY need to improve trash retrieval so people can sit back & relax. This service was really bad & people had trash for an hour all around us so it was uncomfortable. Too warm too. No blankets used. 13 hrs on a plane is still long if you're sitting."
Pros: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Cons: "Crsmp seating,"
Pros: "yes, seat is always ok , I'm not overweight"
Cons: "basically, nothing, just keep smiling"
Pros: "Stewards dis perfect job"
Pros: "The crew. The punctuality."
Pros: "entrance with classical music! staff was friendly. probably in top 5 flights"
Cons: "nothing"
Pros: "Awful airline. Will never get tickets through you again."
Cons: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Pros: "Organisation"
Cons: "Short flight but not quite comfortable seats."
Pros: "Friendly crew with a wide range of entertainment options"
Cons: "Smoother boarding. Was great once on board."
Cons: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Pros: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Cons: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Pros: "Flight attendants were friendly, courteous and helpful"
Cons: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Pros: "Safe trip"
Cons: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Pros: "Timing flight people working very nice and hospitality"
Cons: "Na"
Pros: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Cons: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pros: "Movie selection, crew was very polite"
Cons: "Main meal was a little funky and boarding is always a hassle"
Pros: "It was perfect, very few people, great service"
Pros: "Friendly staff, efficient"
Cons: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Pros: "Non"
Cons: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Pros: "Short flight"
Cons: "I have to pay for food or drink"
Pros: "too short to tell."
Cons: "Not applicable"
Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."
Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pros: "You guys have. Very professional crew !!"
Cons: "The customer service In Europe wasn’t helping out at all"
Pros: "The rep was able to get me on Air France instead."
Cons: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Pros: "Helpful service, decent food."
Pros: "proff handeling of sick person !Othervise quiet and nise trawel!"
Pros: "My flight from Vienna to Warsaw was fine."
Pros: "Short flight."
Cons: "Seat comfort was meh."
Pros: "Good service, nice staff (better than US carriers easily)"
Cons: "2.5 hours to receive baggage - this might be on LAX"
Cons: "seats too cramped"
Pros: "The flight attendants were beautiful"
Pros: "Everything was great!"
Cons: "There was nothing in specific that I didn't like!"
Pros: "Seats, crew, nice plane"
Cons: "Delayed flight. Random boarding,"
Pros: "On time, smooth takeoff and landing, friendly staff and crew"
Cons: "Everything was fine, even the legroom"
Pros: "Food, entertainment."
Cons: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Pros: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Cons: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Cons: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Cons: "The delay in take-off"
Cons: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Pros: "in this case, nothing"
Cons: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pros: "Flight services were good. Staff friendly. food was good"
Cons: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
Pros: "It was pleasant all around"
Cons: "Thay did not let us in the plane because they changed the name order on the ticket"
Cons: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Cons: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Pros: "Their first class looked very comfy"
Pros: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Pros: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Cons: "Can't answer this question because everything was fantastic."
Pros: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."
It never happened because my first connecting flight got cancelled which caused for me to miss this flight.
Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"
Pros: "The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable."
Cons: "Boardingvwas delayed so we left a good 50 minute late. Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left."
Pros: "Amazing crew and service."
Cons: "Seat space extremely low for tall person."
Cons: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"
Cons: "The multiple gate changes & technical delay caused us to miss our connection to Boston"
Pros: "a320 was comfortable"
Pros: "It was canceled. And scheduled next day."
Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"
Pros: "Nothing"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Cons: "Business class had economy seats which is not what you expect especially for an overnight flight"
Cons: "too many unruly kids"
Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."
Pros: "Really not many things to complain about on this kind of flight."
Cons: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Pros: "Short flight but staff very attentive, food good."
Pros: "Crew, boarding, seat"
Cons: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Pros: "We were treated very well by all staff. Very nice crew"
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Cons: "Limited choice of types of meal - no vegetarian option."
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Pros: "Everything!!"
Cons: "Me starting to get sick!"
Pros: "Great service. Polite, multilingual staff. Food is quite good. Super ckean orderly plane."
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "It was all great!"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "Crew was extremely friendly! Great variety of the newest movies. Toilets were always kept clean."
Cons: "Horrible food: over-salted and "mystery meat" for lunch; only given a small piece of bland cheese pizza for dinner and that was it. I suggest providing a small bottle of water for a long flight instead of a small cup of drink during the two meal times. I felt dehydrated during the flight (wasn't able to buy a bottle of water beforehand) and didn't want to keep buzzing the flight attendants repeatedly."
Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."
Pros: "Everything was pretty good. Except for the seats."
Cons: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Pros: "Good entertainment selection"
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pros: "the crew was good"
Cons: "the food was poor"
Cons: "I lost my flight because your oufol servise.at first i had an issue with my passport and i lost the flight so i booked another flight, and then the Your people confirmed me officialy on phone that i can use my ticket to come back to tlv but I couldn't do check in and this time on phone your people told me that i cant get it and they dont gave what to do with it so order another!!! Ticket at the last time and didnt make it to the holiday meal so i really disappointed and going to do something with it. That was turrible and i lost a lot of money!!!"
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Pros: "Crew was great... food was wonderful. The lie-flat seat made my day."
Cons: "Nothing."
Pros: "Nothing"
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Pros: "Traveling with two kids ages 8 and 10. Kids got cards and a game to play. Also lots of movies and games to choose from in their seat. They loved the flight!"
Pros: "On time and friendly crew"
Cons: "Waiting time between connecting flight 4.5 hrs"
Pros: "Crew was nice, doing the best they could under the circumstances."
Cons: "Awful food, small seats. Exactly same as economy."
Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."
Business class is the worst business class I have ever seen. It’s worse than some American Airlines domestic coach class seats.
Pros: "Efficient, comfortable, food was good, everything. This felt like what flying used to be. (A good thing)"
Pros: "The flight itself was inoffensive."
Cons: "I was unable to select the 'fare' with a checked bag, so was planning to pay at the counter. I think the site for the airline is buggy, as it was also an ordeal by trial-and-error to try to check in online. I also could not elect to check a bag during the on line check in process, which I know is sometimes an option. When I arrived at the airport, the check in was a mess (ton of people, everyone was taking forever at the counter) and when I FINALLY arrived at the counter, I was informed that I needed to take a handwritten receipt from the check in counter, go up a floor and wind through a few corridors to find some travel agent (?) desk to pay 40 Euros for my checked bag. Which actually was 48 Euros because I needed to use a card, and was not paying by cash. After I managed to find the desk where I needed to pay, I had to wind my way back downstairs and muscle my way back into the line I had already waited in to finish the check in process. When we arrived in Split, 25% of the flight was missing their bags, which included a member of the party I was traveling with. It took an extra 30 minutes at the airport to file a missing bag claim, and another 38 hours for the bag to finally arrive. Not a great way to spend the few days we had in Split."
Pros: "The plane left on time."
Cons: "The type of plane was very old, a de Havilland with propellers, extremely noisy and small."
Cons: "My bag did not arrive with me and I was told it was because I did not allow enough time for my bag to get from the plane in Split. This had nothing to do with me but rather their scheduling. They really need to allow more time between connecting flights for this and for getting thru passport check"
Pros: "Seat comfy, crew great"
Pros: "The flight was OK but we were mislead by your advertising which clearly stated that one checked bag was included with each ticket. When we arrived to check in we were told that was incorrect and we would need to pay for any checked bags."
Cons: "The false advertising is illegal in most countries but apparently not here."
Pros: "Comfortable plane, very friendly crew, good snacks"
Pros: "Friendly enough staff, and the plane was fine."
Cons: "Long wait times in lines due to short staffing, and when they lost our luggage the system to track it was archaic."
Pros: "good leg room on seats. food was OK"
Cons: "boarding was very slow"
Cons: "Flight was delayed departing Zagreb resulting in missed connection in Frankfurt"
Pros: "Staff was nice."
Cons: "Too expensive for no food/snacks, no entertainment, a turbo prop and delayed flight ! Staff was nice."
Cons: "Food, boarding process"
Cons: "We had to pay for bags and were not warned of it anywhere. Terrible, terrible flight in general."
Pros: "Individual approach from cabin crew to passengers."
Pros: "Fast and reliable service"
Pros: "Nothing special, short flight so all fine."
Cons: "On-Line Check-In still doesn't work, please enter your last name error, of course i entered my last name. Comfort was ouch. Half hour late take off but nothing special."
Pros: "Food is excellent so is the entertainment"
Cons: "If the person in front of you reclines...your flight will be horrible. You will have about 5 inches from your face to the chair in front of you"
Cons: "Our flight from Venice to Dubrovnik was delayed by two hours. During that time, no updates were given to the passengers waiting, the airport monitors continued to show the original departure time. Eventually the monitors showed a later departure time (which we still didn't make), but continued to show the same arrival time at the other end. If taken literally, it implied flying at the speed of light. I understand that flights can be delayed, I just want good communication about the status, which was not given."
Pros: "The staff was friendly They gave you water and crackers Your carryon was free"
Pros: "Comfortable plane and flight."
Cons: "Flight departed 2 hours late. "The plane is late" is not much of an explanation."
Pros: "Clean, professional, high quality flight."
Pros: "Clean, professional, high quality flight."
Cons: "The flight was delayed 5 hours causing us to miss our connecting flight in Zagreb which thus caused us to miss our flight home to the United States resulting in the purchase of a new ticket. Also the Croatia Airlines representatives were extremely unhelpful."
Pros: "I loved how we arrived 2.5 hours late and missed our connection and then spent 5 hours trying to get rebooked by the incompetent Turkish Airlines crew."
Cons: "Spending hours in lines trying to get rebooked!"
Pros: "There was nothing impressive about the flight. Croatian airlines where great!!! Condor airlines sucked!!!!!"
Cons: "This review is only regaurding Condro airlines, Croatian airlines where great! The seats where awful they were so uncomfortable and small. They also did not have a very good movie selection. Other international flights we have taken had several free movies, free head phones and comfy seats. You had to pay for almost everything on condor and the movies and seats sucked! I was so disappointed. Not to mention getting any answers and contacting them was very difficult."
Pros: "The airport was very clean and new."
Cons: "We didnt know it was closed until 5am. We had a flight at 6:15 so we got there at 4am and had to wait until 5am to check in with a clerk."
Pros: "Zagreb airport was very good. Clean, good food, not busy etc."
Cons: "1 he late boarding with no explanation from airline"
Pros: "The flight crew was friendly and on point. That's about the end of anything positive."
Cons: "Our flight to Dubrovnik was diverted to Split due to weather. That's fine, not in control of the airline, but how they handled the situation was miserable. First of all, nearly half of the luggage for the plane was left in Venice. This is a tiny plane with less than 100 people. It's not that difficult to recognize when there is luggage missing. Then, upon arriving and recognizing the luggage wasn't there, we were basically told, "don't worry about it." What? I'm 6,000 miles from home with no clothes and they don't even know where the luggage is at that time! The airline coordinated a bus to Dubrovnik from Split. It's about a 3.5 hour drive and left around midnight. No consideration of how some people might not be able to check into lodging at that time, no compensation for a hotel for the night, and they barely gave us any time to figure out what was happening to make sure getting on the bus was the right decision. The bus driver tried to leave without two of our party because they were *taking too long at the lost luggage desk to report the luggage the airline lost* ! I had to stand in the doorway of the bus to keep him there. The day after finally getting to our destination, I tried to call customer service to check on the luggage situation. THREE times I was asked to hold while they got someone else and was immediately hung up on. I only finally received contact from someone by email two days later. The airline did deliver the luggage to the hotel, finally, but they delivered it to the WRONG hotel and I had to Uber there and back to get it. All-in-all a 1.5 hour cheap flight turned into a 7 hour travel day and cost hundreds of euros more than it was supposed to. Horrible experience."
Pros: "Great service & nice new airport - took no time at all to get through security."
Pros: "People were nice."
Cons: "None of the staff had any urgency about boarding the plane considering that we were delayed by the previous flight. Luckily, the second leg I had on Croatian Airlines had no urgency either."
Pros: "Customer service escorted us through customs to ensure that we caught our connection."
Cons: "The first leg of iur flight was delayed."
Cons: "Small space per person"
Pros: "Crew was very pleasant and efficient. Wine and beer complimentary. Left on time, landed on time."
Cons: "Boarding process getting on a hot bus and being driven to a remote place on the tarmac not ideal."
Pros: "Efficient and polite crew!"
Pros: "The staff was very organized and professional about rebooking our flights after missing our connection due to the delayed."
Cons: "Our second flight was also significantly delayed. Out of the 4 Croatian Airlines flights that I took in one week, 3 of them were delayed by over an hour."
Pros: "Efficient. Organized. No frills."
Pros: "The snacks and wine included was nice"
Cons: "Take off and landing was a little rough by the pilot."
Cons: "They stopped letting people go to the bathroom so early even though there was still plenty of time before descending..."
Pros: "I had no issues at all with boarding and for an hour flight still received a snack and a choice of beverage!"
Cons: "The bumpy ride but not the airlines fault!"
Pros: "Small plane, clean, enough leg room, nice and tasty authentic snacks and drinks. I like to hear pilot speaking - he sounded nice, calm and professional."
Cons: "8 hour delay and stop over at chicago when it should have been direct flight"
Pros: "We had a great experience on Croatia air! They even served a snack!"
Pros: "Not too full, nice crew, good crackers for snack"
Cons: "1.5 hours late"
Pros: "Even on a short flight they give you snacks and drinks to make it pleasant and comfy"
Pros: "Service"
Cons: "Small"
Pros: "Flight left on time and arrived on time; boarding was smooth; crew was professional"
Cons: "Nothing really. It was a short , good flight."