Cons: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Pros: "Staff was very friendly and loved the food."
Cons: "For economy class, nothing."
Pros: "Wonderful on board service from the crew"
Pros: "Service was excellent"
Cons: "Carry on baggage size misleading"
Pros: "Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point."
Cons: "Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing."
Cons: "It would have better if the flight wasn’t 5 hours late."
Pros: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Cons: "Free Wifi."
Cons: "Avoid spilling coke on the passengers"
Pros: "Food"
Cons: "Everything was great"
Cons: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Cons: "One hour delay. Last minute change of seats."
Pros: "Same as above"
Cons: "SAME AS ABOVE"
Pros: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Cons: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Pros: "Staff friendly and flight very smooth"
Cons: "The breakfast was very poor. Two different servings of OJ(why?), non fat yoghurt and bread. Coffee came with only one cream. Media screen and audio did not work, and usb charger kept turning off. Barely able to recharge phone over the span of 10 hour flight! My next neighbor had same problem."
Pros: "Loved the warm and very delicious quiche, thank you!"
Pros: "Everything, but the lack of entertainment."
Cons: "The lack of entertainment."
Cons: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Cons: "The way the movies, needed extra parts. No touch screen"
Pros: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Cons: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Pros: "Comfortable flight."
Pros: "Swiss airlines is just like a flying ikea store - very sad"
Cons: "Nothing really , seats are terrible , food is bad Zürich is super nice"
Cons: "30 mins late both ways"
Pros: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Cons: "Warm and excellent customer service :)"
Pros: "Chocolate was good, a bigger piece, or 2 of them would be better"
Pros: "Overall good"
Cons: "Delay"
Cons: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Pros: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Cons: "See sbove"
Pros: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Pros: "The food provided and the service was excellent."
Cons: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Pros: "There were a couple of stewardesses who were nice and helpful to the passengers. The food selection was fairly good. Drinks were available at regular intervals. Flight was comfortable except for some turbulence during landing."
Cons: "There was no pre-boarding for families with kids. They waited until the entire Business and First Class passengers boarded in Zurich before they allowed us. This was different in Mumbai where Swiss had families with kids board early. The airbus was not well maintained as fara s cleanliness was concerned. There were bathroom supplies on the toilet floor. Crumbs and food particles on the seats/crevices from the earlier flight"
Pros: "Service on board is good to very good. Food tasted fresh and was hot. Wine was good too. Chocolate the best! P{eter Hz"
Cons: "I as a "loyal' flier (app 50 years flew Swiss and SwissAir resp.) am disappointed that I have to pay 29.- for the seat reservation.I think this is outrageous. Also there used to be a "senior discount "; It is gone ! Peter Hz"
Pros: "Flight was not full and I was able to have several seats to spread out"
Pros: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Cons: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."
Pros: "Excellent pilot, very smooth fly and landing, good comunication, friendly , good food, nice crew,"
Cons: "A little more water, and too little nag wait in Zurich for connecting flight"
Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pros: "A very short flight."
Pros: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Pros: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Cons: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Cons: "Very bad service, staff was not polite or helpful"
Cons: "I ordered a low carb meal . Only 1 pear + 1 apple for the later snack was a bit disapointed. Not balanced easy."
Cons: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Pros: "Very positive opinion about the flight."
Cons: "The most of the passengers are Russian speaking. It will be good to make all the announcements in Russian language also."
Cons: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"
Pros: "Crew was very kind and accommodating."
Cons: "I was unable to choose my seat online due to Swiss system issues and when I called, customer service was completely unhelpful despite the 25 minutes I had to wait for someone to answer."
Pros: "Time of flight"
Cons: "Food and entertainment were not good. Person next to me smelled bad"
Pros: "I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot."
Cons: "Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected."
Pros: "The staff were very attentive, there was a free meal - a nice quality (fresh) panini with chicken ant then they came around with beautiful swiss chocolates. best experience on a short flight."
Cons: "nothing!"
Pros: "That I was going to Florence."
Cons: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Cons: "Allow business passenger to use front bathroom."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "N/A"
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "Information on arrival time was not correct"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Cons: "Delays, took my hand luggage into the hold,"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Crew was awesome"
Cons: "."
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Good flights. Good prices."
Pros: "Very friendly staff"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "Consistently high standards"
Cons: "Nothing"
Cons: "Dutch sub titels would be nice."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Great crew service. Among the best ever."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pros: "We love the flight all the way"
Pros: "captain was great."
Pros: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"
Pros: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Cons: "Nothing"
Pros: "The crew was the best"
Pros: "a320 was comfortable"
Pros: "The bus was one of the most comfortable international flights I have ever been on."
Cons: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Cons: "Didn't make the flight"
Pros: "Good service for the price"
Cons: "More legroom"
Pros: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Pros: "The entertainment selection was diverse."
Cons: "Seats in economy were too cramped."
Pros: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Cons: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Cons: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Pros: "Was nice and pleasurable"
Cons: "Nothing"
Pros: "Short flight but staff very attentive, food good."
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Food was great. The crew was very polite and professional"
Cons: "Great flight"
Pros: "The efficiency and kindness of the flight attendants made the trip enjoyable. The water service really helped with dehydration. Also, the food was EXCELLENT, which you don't often hear on a flight. My seat was comfortable and the movie and television selections was great. Will ABSOLUTELY fly with them again!"
Pros: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Cons: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Pros: "Food was good. Flight attendants were good."
Cons: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"
Pros: "Nothing"
Cons: "Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers."
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."
Pros: "Good flight...excellent landing."
Pros: "The bathroom downstairs"
Cons: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Pros: "Service, food, and entertainment was great!"
Cons: "Nothing."
Pros: "Everything was smooth"
Pros: "Service was exceptional and prompt"
Pros: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Cons: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Pros: "Exenent.."
Cons: "nothing"
Pros: "Great staff"
Cons: "small seat despite being in business class"
Pros: "Great service and amenities!"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Pros: "On board crew was outstanding"
Cons: "The quality of food was substandard"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Cons: "Flight got canceled, everything was slow."
Pros: "Bathrooms were clean, seats comfortable, staff helpful"
Cons: "Food was mediocre. An upcharge for a better meal would have been appreciated. Flight from Greece delayed, but again, staff was helpful."
Pros: "Good entertainment selection"
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "The airline staff for Lufthansa were kind, courteous, and respectful! As mentioned, haven't flown in 30 years, let alone, never overseas, and I couldn't have had a better experience; especially being in economy seating! Would fly with Lufthansa again in a second, and recommended them to friends on Facebook!!"
Cons: "No complaints!"
Pros: "very good service overall Gothenburg airport is great"
Cons: "such early flight!"
Pros: "I had a very short (perfect timing) stopover on my way to Bucharest."
Cons: "Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised."
Pros: "Overall the flight was mostly fine. It was a huge plane, but boarding and exiting were efficiently handled by the crew. The seats were comfortable and there was sufficient leg room. Meals were totally acceptable for an international flight, and the complimentary booze was immensely appreciated."
Cons: "My biggest gripe, however, was with the malfunctioning entertainment system directly in front of my wife's seat. The screen intermittently flickered on and off, and would go black for long streches of time. Kudos to the attentive crew for trying their best to fix the device during the flight, but their efforts did not solve the problem. It was disappointing not to have a working entertainment system for such a long international flight--it would have made the experience much more comfortable and enjoyable."
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
Pros: "All went well. On time boarding n arrival. Smooth flight n landing"
Cons: "None"
Pros: "Entertainment, comfort"
Cons: "Food was not good. Too salty."
Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."
Pros: "They were nice, rushed through beverages, but since it was a short flight that's understandable."
Cons: "The top cushion on the seats could be less bulky."
Pros: "The flight attendants worked hard to make the flight a good experience."
Pros: "Seating and leg room much better than Ryan Air!"
Cons: "Pre landing food was not edible , otherwise good"
Cons: "The flight took off late, arrived late and we missed our connection to Salt Lake City. We had to change terminals and they were on the opposite side of the airport. Had to spend the night and have not yet started with Aer Lingus to get some satisfaction."
Pros: "Crew was great!"
Cons: "Can't complain."
Pros: "Everything except the food"
Cons: "The food."
Pros: "I liked the fact that Aer Lingus screwed up so badly that I got to fly United back to Chicago instead of Aer Lingus."
Cons: "They could have gotten us to and from our destination on time. Ten hours late coming in and 24 hours late getting out. They could not have lost our luggage for 5 days. The logistics people haven't a clue. I feel sorry for the customer service people who have to work for this organization."
Pros: "the seats were comfortable, boarding systematic and the crew were polite and helpful"
Pros: "Seat was fine ! I was very thirsty and no free water.."
Cons: "Free drink/ water !!!"
Pros: "US Customs and Immigration pre-clearance in Dublin allowed me to avoid filling out a landing card and dealing with long immigration lines at JFK. Very good selection of films and TV shows via on board entertainment system. Food decent."
Cons: "Selection of amenities at Dublin Airport in the US pre-clearance area is poor."
Pros: "Crew outstanding"
Cons: "Boarding is outside."
Cons: "I was wondering, why my stuff in my suitcase were wet,?I have to give all clothes to laundry"
Pros: "Aer Lingus flight was great - comfortable seats, good entertainment options with movies an music and good food!"
Pros: "Easy boarding"
Cons: "Arrive a day later no sleep to LOST MISSING bags for both myself and my daughter."
Cons: "Delayed, they even charge for water, no entertainment"
Pros: "I made it on the plane because they decided to delay the fight for the ones of us that almost missed our flight so to the flight from Dublin being late."
Cons: "The Food!"
Pros: "Very pleasant, competent, attentive, efficient crew."
Cons: "I did not like the delay in departing for Frankfurt-- missed the rental car and a meeting scheduled with a friend. Lufthansa for Frankfurt managed to depart on time. I know this may be out of your control."
Pros: "Staff is very friendly. With the right backing, this could have been one of the best short hop airlines."
Cons: "Boarding is a mess. Make people stand in their groups and enforce these animals to board in an efficient manner. Every other major airline does it. Staff is TOO friendly because these customers rush the gate no matter what and the staff is fine with it."
Cons: "You can not bring a hot drink on board,but they give you hot drinks on board it doesn't make sense.. The seats are very small on a 9 hrs flight,the arm rest should go up for some space when available..There should be at least a vegetarian option for people who don't eat meat.."
Cons: "Only tap water was complimentary."
Pros: "Timeliness of flight and service on board."
Cons: "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."
Cons: "Extremely uncomfortable. The seats were too close together and not enough room, but overall the airline is great. Will travel with them again, but will travel business class next time."
Pros: "Better food than on British Airways flight from San Francisco to London. More comfortable on Are Lingus than on British Airways flight from San Francisco to London."
Pros: "It was a simple layover!"
Pros: "I had much admiration for the 2 sets of parents of 2 screeching babies who were basking in total oblivion as to the aggravation their little bundles of joy were creating among the 100 other passengers. To be that insensitive to others is quite a feat. What could they have done, you ask? When my children got unruly on flights (very rarely) my wife whisked them off to the bathroom until they were calm. It's what responsible parents do. Not sit and smile at you. And when we reached Munich, we waited more than a half hour for luggage that came in spits and spurts... It was the perfect final flourish to a miserable 12 plus hours on your airline. I'm thrilled at the prospect of my return to LA next week and what surprises may be in store for me!"
Cons: "It was mercifully short..."
Pros: "Flight attendants were excellent."
Cons: "Food was so so. Entertainment selection was so so. Entertainment technology was substandard."
Pros: "Excellent service from counter in both Newark and Dublin. Cabin crew was very attentive and complimentary food and beverage was just great!"
Pros: "short and uneventful...friendly staff!"
Pros: "Boarding went really smoothly and everything was on time."
Cons: "No free beverages, not even water!"
Pros: "The seats were comfortable"
Cons: "3 hours in the machine and not even a soda or bag of peanuts for a flight during lunch time. This was not American Airlines, it was Aer Lingus. They want to sell drinks, snacks and duty free. Hey, we were already paying enough just to be in the jet!"
Cons: "Seats very uncomfortable with very little padding. I'm glad I went to seat guru.com prior to my flight so I could bring a seat cushion!"
Pros: "comfortable flight."
Cons: "no vegetarian options for meal, unless arranged ahead of time...which was not an option."
Pros: "SItting on the aisle near the toilets"
Cons: "Seat curved up on the sides which strained my back & thigh muscles."
Pros: "Having meals covered by the airport hotel, and quick access by car to downtown Dublin."
Cons: "Wasn't able to get to IAD when I wanted to (on same day)."
Pros: "Friendly flight attendants!"
Cons: "Inflight entertainment needs upgrades: better options and better performing screens."
Pros: "Good in flight entertainment system. Lots of options."
Cons: "Be very aware of your seats proximity to the restrooms. I paid for the extra legroom seat that turned out to be where everyone waiting for the restroom stood. I felt very bad for the passenger who was seated directly across the aisle from the restroom door."
Pros: "Prompt"
Cons: "All good and drink cost extra and there was no entertainment."
Pros: "Flights were smooth and on time. Boarding was fine. I could walk around. Restrooms were clean. The egg breakfast dish on flight from LAX to Dublin was yummy."
Cons: "The seats are too small. I'm 5'11 and had to have my legs in the aisle even though there was nothing under the seat in front of me. The sound system for movies and pilots was hard to understand - not clear. Aisles too narrow."
Pros: "Very helpful and exceptional in flight staff. Ground crew helped us through customs very quickly and made flight transfer very easy."
Pros: "Same as previous flight."
Cons: "Same."
Pros: "I liked that they eventually let my wife and I sit together."
Cons: "The tickets we were assigned were separate. I have no idea why you would assign a couple separate seats, but thankfully they were both window seats and excellent bargaining chips. They partnered with United to get us home and only booked out luggage to O'Hare, which was not our final destination. They lost two identical bags along the way from Barcelona to O'Hare. My bet is they're being rifled through in Dublin right now."
Cons: "We were not seated together. Unable to choose seats in advance or contact them in advance by phone as closed for holiday."
Pros: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."
Cons: "I'm soooo upset about the service after my flight canceled. 1.the staff ignored me when I asked if I could have a VIP to rebook my tickets earlier because my mom got cancel and was going to do the surge . But he went away and never came back, no any response of YES or NO. 2.I don't know why the airline company still need 11 hours to rebook the tickets with all our flight information and our passport liscen numbers already , making us waiting till 3 am at the airport. 3. I asked my boyfriend to talk to the staff on phone, and the staff told my BF that he didn't know my English was not good. I said to him loudly that I had told him , but the manager besides said "don't shout at my staff"to me, even without asking me what happened . I don't think that was a good attitude for the service department, especially to a foreigner. My email address is Chentongtong@wku.edu.cn"
Cons: "Couldn't check in for the second leg of the flight to the US, neither on-line nor at the departing airport, had to go to connections in Dublin. I flew to the US many times and this is the first time an airline IT system does not allow to check in for the US destination. The food was very mediocre. Inflight entertainment didn't work properly."
Pros: "Crew was good. They were a bit slow with the drinks and food though."
Cons: "The seat in front of me was broken so every time the passenger in front of me reclined, she was basically in my lap."
Pros: "We were flying from Chicago to Paris and I choose a later connecting flight to make sure there were no issues. We arrived on time and asked to get on the earlier connection if there was room. Initially we were offered the change for a fee (those are the rules) but we were not willing to pay the extra expense and began to leave the counter. We were then offered the change at no charge. We were very thankful as this change/getting to Paris earlier allowed some sleep time to get over our jet lag faster. I flew Aer Lingus a few years before and was pleased so choose them again for this trip and they did not disappoint. I am a fan."
Cons: "I wrote to Aer Lingus many times to change my son's flight (I couldn't book him on the proper flight due to an issue on the Aer Lingus web site). I had to wait on hold for hours, and even though they admitted the mistake was theirs would not change his flight to match ours (which we booked via KAYAK)."
Pros: "The flight was fine."
Cons: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Pros: "Seat was very comfortable. Crew was excellent"
Cons: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Cons: "It was so late and we were not told anything!!!"
Pros: "Punctual"
Cons: "Seats"
Cons: "Paid for high speed WiFi Could not even check my mails"
Pros: "Easy boarding"
Cons: "Leaving on time"
Cons: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Pros: "Smooth experience, no problem."
Pros: "Crew was very friendly!"
Cons: "The plane smelled terrible - almost like one of the toilets had backed up."
Pros: "The crew was nice, seats were comfortable."
Cons: "I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line."
Cons: "Everything, flight was super late, no explanation whatsoever,"
Pros: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Pros: "On time"
Cons: "N/A"
Cons: "Too late and not too much Information about that"
Pros: "Muy cumplidos y personal amable"
Pros: "On time flight and friendly staff"
Pros: "Good airport and nice crew"
Pros: "Staff super friendly. Comfortable sears. Food very good."
Cons: "12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English."
Pros: "The crew was friendly and helpful!"
Cons: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Pros: "Nothing"
Cons: "Timing Food Service Entertainment"
Pros: "Nothing."
Cons: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."
Cons: "We were a little delayed"
Pros: "Seat comfort Nice stafflost"
Cons: "They lost our luggage Major bummer"
Cons: "Another delayed Eurowings flight to Stuttgart with no information provided."
Pros: "We had one of the more legroom seats so that was nice"
Cons: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Cons: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Cons: "My flight was delayed and because of that I lost my next flight in London , cost me money and time , having to go to another airport in a bus for 1 hour and 30 min ride to catch a new flight the same day that I had a pay. Thank you eurowings! Not"
Pros: "Staff at the airport (ticket counter and check-in) were very polite."
Cons: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."
Pros: "Staff at the airport (ticket counter and check-in) were very polite."
Cons: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Cons: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Pros: "Spacious seating for a budget airline."
Cons: "Nothing. All good."
Cons: "Flight was cancelled--no crew!"
Pros: "It was a short flight and fairly uneventful. Comfortable airline."
Cons: "When I arrived at the airport in Naples it was impossible to find the check in desk. I asked at Lufthansa and was told that someone would show up at 09:50 but my flight left at 08:40. I was then told that I should be looking for Eurowings. Not a problem except that it is very unclear where their check in desk was. I stood around for 20 minutes asking anyone who would help me where the desk was. We were finally notified at 8:40 that eurowings was the last desk in the aisle."
Cons: "I could not check in online the evening prior as there were no more standard seats to select, and therefore could not purchase an extra check-in bag with online prices. I called Eurowings and they advised to just go to the airport and check-in. Was forced to pay a much higher price at the check-in counter at the airport. Either the online system has been set up to rip off the consumer or this is a farce."
Pros: "Very nice plane with the most legroom I’ve ever had"
Cons: "The flight was delayed about an hour"
Cons: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Cons: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"
Cons: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Pros: "Check in was easy, employee was pleasant."
Cons: "Once again,1,5 hours delayed !!! Not the first time !!! Not the first time. It's not funny with a5 month ago kid!"
Pros: "Nothing"
Cons: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Pros: "Nice friendly service at the gate for boarding and onboard"
Cons: "Flight a bit delayed plus we experienced an aborted landing in Düsseldorf"
Pros: "Overall good experience, flight was short and painless"
Cons: "Flight borded late and at a different gate"
Pros: "They rebooked me to a new airline to get to my destination."
Cons: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Pros: "I honestly can't think of one thing. At the end of the flight we made our destination."
Cons: "Seats are so small. The attendants were so awful. Upgrade to economy comfort. Just do it. Don't even blink at the cost. Best money I ever spent for return flight."