Pros: "Quick, on time, professional."
Cons: "Shuttle transfers... I prefer direct to plane boarding."
Cons: "Delayed as always"
Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"
Cons: "Haven’t flown it yet"
Pros: "the food"
Cons: "the service was disgraceful"
Pros: "Hate Ryanair! Cheap fools! Air Lingus are miles better. No pun intended."
Cons: "The flight was nearly an hour late taking off."
Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"
Pros: "Never made the flight"
Pros: "Pre clearance in Dublin Lounge Seat facilities"
Pros: "That it only lasted 50 mins"
Cons: "Packed with low class beer drinking plebes."
Pros: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Cons: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."
Pros: "Wheelchair assistance was very good"
Cons: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"
Pros: "Crew were great"
Cons: "Delayed Dublin to Newcastle flight"
Pros: "Direct flight and preclearance completed in Dublin"
Cons: "Not a great seat, back middle; poor food"
Pros: "Space for legs unlike ryanair"
Pros: "Fast efficient boarding. Short flight so no issues."
Pros: "Left on time and arrived early"
Cons: "The boarding and deplaning was awful'"
Pros: "Swift boarding process, mannerly stewards"
Cons: "When landed, the back door of the aircraft was opened, despite passengers only disembarking form the front. It was very cold."
Cons: "Missing connecting flight"
Pros: "Friendly crew, clean and comfortable."
Cons: "Luggage control was a bit off, passengers criss crossing trying to find space. I think the crew could have managed that better."
Pros: "the immigration in Dublin and the connection services in Dublin"
Cons: "I booked extra space seats and then they changed the plane and moved us in regular seats. We talked to a person from Air Lingus and he said it happens often but there's nothing to do. on board, the head sets are very old and you could only hear from one ear using the head set provided by Air Lingus. in 2018 ?! seriously !?"
Pros: "Check in, boarding and flight all great"
Pros: "Average flight"
Cons: "Not enough legroom I felt like a sardine"
Pros: "Great crew"
Cons: "Very old aircraft. Single aisle narrrow bodied"
Cons: "Why is it not possible to print a boarding pass from a phone? This cannot be an uncommon activity."
Pros: "Your staff are very friendly. But you probably need more staff to help people with self check in as there were a few elderly people standing around not knowing how to use the self check in ."
Cons: "Was not happy about paying extra for my luggage . At the price I paid for my flight I would have expected a luggage allowance of one check in bag."
Pros: "Friendly staff with excellent humour, and an efficiently short flight time."
Pros: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Cons: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"
Cons: "I can't actually make a comment on the food since u have to pay for it and I didn't want to. Nothing appealed enough to pay for it. Entertainment wise, there was no entertainment so I have it one star"
Pros: "Luggage was couriered and arrived 9 hours later."
Cons: "That our luggage wasn't on the flight and we only realised after waiting/looking for over half an hour. Then had to do the missing report, all after a long flight. Couldn't someone in Dublin have rung and warned us?"
Pros: "The flight was nearly empty. Never had that silent, and peaceful flight. Everyone found there space and fell asleep."
Cons: "Too cold"
Pros: "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Cons: "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."
Pros: "Crew polite. Seats comfy."
Cons: "One person checking boarding cards at gate led to a ridiculously long queue for a nearly full flight and made it late getting us all on the plane and passengers were getting annoyed. Then whatever machinery Aer Lingus use to push the plane back from the gate actually got stuck on the plane cone leading to another delay. Knock on was we were made to wait for a take off slot and made to wait for a landing slot at Heathrow so late arriving."
Pros: "Reilly dolly"
Cons: "The other trolley dolly"
Pros: "Good attention to detail without being in your face... very prompt"
Pros: "They were really good with my daughter who was very scared of flying"
Pros: "The comfort of the plane was great compared to Ryan air"
Cons: "I don't like that I must travel to Dublin from cork to fly to Amsterdam for a cheaper flight"
Pros: "Everything except the amt of room"
Pros: "Staff ruth, no asistent help, no staff on airport of rayanner in Dublin, dirty flor inside of plane I will never ever never never travel with Rayanner Slow slow service with both/ cheek in and boarding"
Cons: "No good coustumer service I will make sure non of my famili or friend not gone travel with rayaner OTHER COMPANY MUCH BETTER THEN RAYANER PAYING LITTEL EXTRA BUT NEVER WITH RAYANER 2 TIEMS AND SOO DISAPOINT"
Cons: "Plane was full of noisy school rugby children"
Pros: "Crew very pleasant"
Cons: "Seat by door very uncomfortable"
Cons: "11 hours in Heathrow. I will use another airline just to avoid Heathrow next time. You chnged my itinerary putting me there for 11 hours. This was not my choice"
Pros: "Comfortable Clean"
Cons: "Food/drinks a little expensive"
Pros: "Air crew are very friendly and welcoming. Plenty of space available"
Cons: "No water is brought around after the first hour until the plane lands so you could go 8 hours without a drink. Drinks are available in the galley but it's difficult to reach through all the people"
Cons: "The flight was delayed and we got into EDI very late."
Pros: "The crew was great"
Cons: "Flight was delayed 30 minutes at least Seats very uncomfortable No water offered only drinks for purchase"
Cons: "Crew at baggage drop/departure gate seemed that they didn't want to be there and they were not very pleasant to the people boarding. Ryan Air had changed their baggage policy after we booked. Originally allowed one carry on and one personal bag. Now you have to purchase priority to take both"
Pros: "We had an emergency exit seat with extra leg room."
Cons: "Check in, delays, late arrival, luggage pick up too slow."
Pros: "I like the staff - they were kind and helpful"
Cons: "I didn’t like how you had to pay for food and there was not a comfortable position in the seats"
Cons: "Delayed for over an hour with no announcement or reasons given."
Pros: "Arrived on time"
Cons: "Screaming children and little food on offer. No tea...again"
Cons: "Lateness and the waiting in the area to board with about 6 other flights in a small area with confusing announcements"
Pros: "The flight was fine. The online check in was not able to be completed on m iPhone 8 making it very difficult to find a way to complete and get our boarding passes printed ..... their baggage policy was also very unclear and upon check in we learned that ... for our 1.25 hour flight, we had to pay an additional 80 Euro to check our 2 bags ( one each)! I learn lessons every time I travel! Today’s lesson is NEVER AGAIN Ryanair!"
Cons: "The almost two hr delay sitting on the plane then having to change planes."
Pros: "Crew was friendly! Aircraft was very clean and the flight was on time!"
Pros: "We had a very short flight from Dublin to Edinburgh and everything was good"
Pros: "The price makes it very inviting to fly Ryanair. I misunderstood the need to electronically check in before I arrived at the airport but was helped, very courteously, by the ticket agent."
Cons: "Any food or beverage was for a fee. It was a short flight and midday so it wasn't a problem for me but under different circumstances it could be."
Cons: "Everything else. Delayed hrs. Filthy. Very shaky and unstable and my checked bag came out soaking wet!"
Pros: "Grew was nice, professional"
Cons: "Flight was delayed. I missed my business meeting"
Pros: "Quick flight"
Cons: "Nothing free, not even a cup of water"
Pros: "low fares /on time"
Cons: "small seat / hard to get on to their web site to pay for luggage and check in"
Cons: "Our flight was significantly delayed and we as passengers received zero communication about time of delay and when we were expecting to depart. The lack of communication was frustrating"
Pros: "Staff at Dublin and on board very helpful we were traveling with a two year old and they were great help. Flight good and arrived on time all round good experience"
Cons: "The seats were very small and my middle seat's foam was flat enough that I felt like I was sitting on a metal bar."
Pros: "staff in Dublin"
Cons: "Not Ryanair fault but it took over an hour to get our luggage at Edinburgh - no exaggerationas it took 75 min. Baggage staff said they were understaffed"
Cons: "They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled."
Pros: "Take off delayed due to some technical issue, but still landed on time, very nice"
Cons: "Flight attendents were a little tough"
Cons: "Bum-rush for boarding; "final call" for boarding happening more than 30 minutes before flight was due to leave."
Cons: "Ryanair is really pretty bad at the customer one on one model. They DO NOT WANT TO HELP AT ALL !! it just seems to me if you are in customer service you should understand that people who travel from other countries are helping with your economy,YOUR JOB, If you don't fit the model move on,find something else to do in your life. Don't make me feel like I owe you,really you owe me a easy time getting through all the troubles of your airline.If some one from the airline reads this you should play under cover and see what i mean ,act as a person who needs help,does not understand your accent .you just really are bad !!"
Pros: "Flight went to plan, no problems boarding and on time."
Cons: "All good."
Pros: "I didn't really have anything positive to say about Ryanair"
Cons: "The fact that a carry on on any other airline would be free except with Ryanair! Be prepared to pay extra for your carry on!"
Pros: "The flight was A-okay, but the experience leading up to it was not."
Cons: "First of all, the website is laid out in such a way that it's easy to make unnessasarry additional purchases. We ended up purchasing seats at the very back of the plane. We were unable to print our boarding tickets prior to checking in at the airport and after waiting in line for help, were directed to self help computers that we had to pay-to-use. These were not working and after lining up for help several more times (to get change to pump into the computers etc...) and sending off a 'chat help request we finally left and got a different clerk. While this second clerk was telling us we'd have to pay for her help, someone else overheard our challenges and took over from the clerk, printed our boarding tickets at no further charge and got us on our way. While we certainly appreciate the service at the end, it should never have come to that."
Cons: "Terrible customer service. Rude people working."
Cons: "Boarding was very slow, 30 minutes late taking off. Everything else was okay, nothing special but nothing wrong"
Pros: "My children and I got seats together even though I didn't pre book."
Cons: "There would've been a £60 charge to prebook our seats together. I think this is excessive for suck a short flight."
Pros: "Price and noticable improvement from ryan air"
Cons: "Real value for money"
Pros: "Can't argue about price Planes were within 20 minutes of expected arrival time"
Cons: "Slow slow slow boarding, took forever. Too many people with big carry on bags that they were unable to stow, holding up the entire aisle. It was an evening flight and the lights were dimmed, but then the crew started blaring loud dance music before selling scratch cards: seriously annoyed the majority of the plane that was sleeping!"
Pros: "I cancelled it because you changed the time. I hope it was refunded."
Pros: "Staff were friendly, no delays and we arrived on time! No complaints"
Cons: "Cattle car approach. Cost saving is commendable. Charging for EVERYTHING is not."
Pros: "Inexpensive, easy boarding, arrived early."
Cons: "They tried to sell us stuff (perfumes, etc.) the entire flight. It was like watching home shopping network for the entire flight. This may be a European thing, I'm not sure."
Pros: "Great price and convenient . On time"
Cons: "Tight quarters"
Pros: "The flight was smooth and the great was friendly"
Cons: "We lined up at gate 109 to board then they changed the gate to 104 the last minute."
Pros: "In the US, on a quick flight like that you would be lucky to get soft drinks. They sold snacks cappuccino and all the items in the catalog like Bose headphones! Impressed. They only took pounds or credit card. Having only euro and dollars, I used cc but for done reason they only take European credit cards?! They accommodated me though and took euro."
Cons: "Baggage took forever to come out. I paid for priority boarding but they put me in other boarding so I was split up from my friend. We were 30 min late so everyone was standing in line - need boarding groups to call."
Pros: "Flight attendants look and act with great professionalism. Boarding line was orderly, which doesn't always occur."
Cons: "I had just flown in on another Ryanair flight where I had stored my roll-on in the overhead bin. For the next leg the gate agent said my bag must fit in the "If it fits your bag flies free" container. It did not fit and he ignored my observation that it had fit in the bin just 30 minutes prior (identical planes Boeing 737 800). He charged me 50 Euros, delayed boarding, but remained courteous throughout. My complaint is that the unequal sizes of overhead bins and size-gauge allows for caprice and introduces tension between customer and agent. He was within his guidelines but many bags were allowed on that would not have fit. So does the company wish to continue a practice that alienates customers and places extra stress on gate agents? I'll never fly Ryanair until they eliminate this shell game."
Pros: "Nice crew"
Cons: "Couldn't understand over the loud speaker.. Boarding was awful-waiting standing. Touch down was scary"
Pros: "A couple baggage check attendents let us use the business line to check our baggage because no one was in that linr"
Cons: "We got hammered with fees for not printing our boarding passes and prechecling our luggage. Not just the usual, got to pay for thr service but a substantial charge for not doing it ahead of time. The flight attendants were a little cool, no snacks at all, $3 for a bottle of water, otherwise no drinks. Ryanair had low fares but nickels and dimes you to offset that low cost ticket."
Cons: "Our backpacks cost as much as our tickets. I probably will use them again, though."
Pros: "It was amusing to see flight attendants peddle wares ranging from fragrances to scratch off lottery tickets. It definitely made flying Ryanair a memorable experience."
Cons: "There was never a dull moment on board, absolutely loved i! Long live free-market enterprise!"
Pros: "Nothing, plane was old and dirty."
Cons: "I was travelling for two days and arrived in Dublin to check in and had to pay 240 Euros between my friend and I for checking in at the airport and 4 bags. Absolute rip off and will never fly Ryan Air again. The flight cost 160 Euros, and my check in and bag fees were 80 Euros more. First company to charge for not checking in two hour prior online. Give me a break!"
Pros: "They should bring their service to the United States. I enjoyed it and the $499 savings over top named carriers"
Pros: "For the price, everything went well. We paid a lot for baggage and it had to be under 40 pounds but it all worked out. The flight was almost an hour delayed but the flight itself was fine."