Pros: "I liked the service once we left Dublin but once it was time to arrive to Leeds everything went downhill."
Cons: "Our flight did not land to Leeds but to Manchester. I thought this would not be an issue to get my connecting flight to London. As I tried to explain to the airline attendants about my connecting flight they had no idea what was going on and said it wasn't their issue I would have to go to Leeds and explain to them what was happening. I asked if there was a way we could call them and see if I could just get a flight to London from Manchester. They said no. I tried to get a number to call myself still nothing. They sent everyone from the flight onto a coach bus to Leeds. Once I arrived to Leeds, I spoke with Ben and explained my situation. He said there were no more flights to London or anywhere near there. And there wasn't any flights to Austin, TX which was my end point either. He explained there wasn't anything they could do except fly me in the morning to London. I agreed but then come to find out he had to send me back to Manchester. Now I had already had my arrangements to stay in London for the night so I did not have much money left. He said they would take care of the accommodations and the flight to London. I was VERY PATIENT. Within this he was telling me how close they were to closing. I explained I needed everything in place before they even left because I was traveling alone in an unknown country or city. He arranged a cab to take me back to Manchester and a hotel to stay in with dinner and breakfast available. I thought everything would get better but of course it didn't. Ben clearly knew I had my checked bag and carry on. When I'm about to board the flight to London they charged me 60 pounds for my CHECKED BAG. Now this was already included on flight to begin with if all of this had not happened. The attendant did not want to listen to my story and kept passing me to another attendant that said there's nothing they could do. I had to pay since I couldn't leave my belongings. Once i arrived to London. I had to get my bag and RECHECK IN MY BAG. AGAIN they tried to charge me for my checked bag. This time I had enough of your airline and explained it was all included in my flight and I went on a rant with the attendant. He just stared and printed out the ticket for my bag. Didn't look at the computer. Didn't even explain why it's all of sudden taken care of that I don't have to pay anymore. I had no patience to hear his excuse but just wanted to get back home. This has been the worst experience I have ever had with an airline. Frontier isn't even this unorganized. Shouldn't there be a process for these kind of situations already?"
Pros: "Quick, on time, professional."
Cons: "Shuttle transfers... I prefer direct to plane boarding."
Cons: "Delayed as always"
Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"
Cons: "Haven’t flown it yet"
Pros: "the food"
Cons: "the service was disgraceful"
Pros: "Hate Ryanair! Cheap fools! Air Lingus are miles better. No pun intended."
Cons: "The flight was nearly an hour late taking off."
Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"
Pros: "Never made the flight"
Pros: "David and Kate the flight attendants great banter with passengers"
Pros: "Pre clearance in Dublin Lounge Seat facilities"
Pros: "That it only lasted 50 mins"
Cons: "Packed with low class beer drinking plebes."
Pros: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Cons: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."
Pros: "Wheelchair assistance was very good"
Cons: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"
Pros: "Crew were great"
Cons: "Delayed Dublin to Newcastle flight"
Pros: "Direct flight and preclearance completed in Dublin"
Cons: "Not a great seat, back middle; poor food"
Pros: "Space for legs unlike ryanair"
Pros: "Fast efficient boarding. Short flight so no issues."
Pros: "Left on time and arrived early"
Cons: "The boarding and deplaning was awful'"
Pros: "Swift boarding process, mannerly stewards"
Cons: "When landed, the back door of the aircraft was opened, despite passengers only disembarking form the front. It was very cold."
Cons: "Missing connecting flight"
Pros: "Friendly crew, clean and comfortable."
Cons: "Luggage control was a bit off, passengers criss crossing trying to find space. I think the crew could have managed that better."
Pros: "the immigration in Dublin and the connection services in Dublin"
Cons: "I booked extra space seats and then they changed the plane and moved us in regular seats. We talked to a person from Air Lingus and he said it happens often but there's nothing to do. on board, the head sets are very old and you could only hear from one ear using the head set provided by Air Lingus. in 2018 ?! seriously !?"
Pros: "Check in, boarding and flight all great"
Pros: "Average flight"
Cons: "Not enough legroom I felt like a sardine"
Pros: "Great crew"
Cons: "Very old aircraft. Single aisle narrrow bodied"
Cons: "Why is it not possible to print a boarding pass from a phone? This cannot be an uncommon activity."
Pros: "Your staff are very friendly. But you probably need more staff to help people with self check in as there were a few elderly people standing around not knowing how to use the self check in ."
Cons: "Was not happy about paying extra for my luggage . At the price I paid for my flight I would have expected a luggage allowance of one check in bag."
Pros: "Friendly staff with excellent humour, and an efficiently short flight time."
Pros: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Cons: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"
Cons: "I can't actually make a comment on the food since u have to pay for it and I didn't want to. Nothing appealed enough to pay for it. Entertainment wise, there was no entertainment so I have it one star"
Pros: "Luggage was couriered and arrived 9 hours later."
Cons: "That our luggage wasn't on the flight and we only realised after waiting/looking for over half an hour. Then had to do the missing report, all after a long flight. Couldn't someone in Dublin have rung and warned us?"
Pros: "The flight was nearly empty. Never had that silent, and peaceful flight. Everyone found there space and fell asleep."
Cons: "Too cold"
Pros: "I liked doing immigration in Dublin rather than Chicago, even though the process was lengthy. We couldn't understand why, having done the automated system, the process was virtually repeated at the immigration desk. Queues were very long."
Cons: "As above plus my husband's seat arm was broken. The inflight entertainment system was a joke. Back of seat screens fitted but not working. Very distant ceiling screens and only one working before the whole system failed. Not acceptable on a long flight."
Pros: "Crew polite. Seats comfy."
Cons: "One person checking boarding cards at gate led to a ridiculously long queue for a nearly full flight and made it late getting us all on the plane and passengers were getting annoyed. Then whatever machinery Aer Lingus use to push the plane back from the gate actually got stuck on the plane cone leading to another delay. Knock on was we were made to wait for a take off slot and made to wait for a landing slot at Heathrow so late arriving."
Pros: "Reilly dolly"
Cons: "The other trolley dolly"
Pros: "Good attention to detail without being in your face... very prompt"
Pros: "They were really good with my daughter who was very scared of flying"
Pros: "The comfort of the plane was great compared to Ryan air"
Cons: "I don't like that I must travel to Dublin from cork to fly to Amsterdam for a cheaper flight"
Pros: "Everything except the amt of room"
Pros: "Staff ruth, no asistent help, no staff on airport of rayanner in Dublin, dirty flor inside of plane I will never ever never never travel with Rayanner Slow slow service with both/ cheek in and boarding"
Cons: "No good coustumer service I will make sure non of my famili or friend not gone travel with rayaner OTHER COMPANY MUCH BETTER THEN RAYANER PAYING LITTEL EXTRA BUT NEVER WITH RAYANER 2 TIEMS AND SOO DISAPOINT"
Cons: "Plane was full of noisy school rugby children"
Pros: "Crew very pleasant"
Cons: "Seat by door very uncomfortable"
Pros: "Comfortable Clean"
Cons: "Food/drinks a little expensive"
Pros: "Movies and tv were nice."
Cons: "Wifi was so slow i gave up on it and just watched a movie. I flew 10 hours, nothing complimentary. Greedy"
Cons: "Letting Customers know ahead of time that food is not included specially on a 12 hr Flight! They can at least offer a glass of water. We paid 8 Dollars for a Sandwich because we where hungry and he said 5 Minutes and after a while we had to remind him that we had placed an order!"
Pros: "Free wifi"
Cons: "more movies, not enough selection"
Cons: "On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage."
Pros: "Good legroom"
Cons: "Flight was delayed by over an hour"
Pros: "I got charged 100 for each leg of the trip for luggage and your app would not let me check them in online"
Cons: "Baggage cost was outrageous"
Pros: "Free wifi was great!"
Cons: "Directions for check-in and bag allowances clear ahead of boarding, clear communication upon boarding & exit. I was repeatedly provided incorrect & conflicting information."
Cons: "Iin at newark was terrible. They apparently have no assigned checkin area for the airline. A line with hundreds of people played follow the leader through Newark Airport. On way back in Barcelona not nearly enough seats in the . waiting area or nearby. There was huge line because of this."
Pros: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."
Pros: "Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good."
Cons: "The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline"
Pros: "Absolutely nothing - I will probably never fly them again."
Cons: "The coldest plane ever! Using my outdoor jacket and still cold! No ac on but very cold! I think is because they are renting blankets at $5 - ridiculous. Food: nothing! If you prepay then you get meals, water and coffee, if not you’re ignored! You can order from the snack bar at $3 a water!"
Pros: "Unconfortable seats,poor food,no cans of soda or bottles of water.No even close to business class.Clean ,new plane,nice attendants"
Pros: "As usual in Dubai airport everything was perfect"
Cons: "No WiFi on plane Half menu was not available No blankets, no pillows on the plane. Even paid ones Crew didn’t help me to find a place for my hand luggage ( I had only one ☝️) She said it is my responsibility"
Cons: "Seriously you have to buy water and food on a 10 hour flight"
Pros: "Excellent, first time."
Pros: "Arrival and departure close to on schedule. Flight crew somewhat helpful during the boarding process finding space for carry on luggage."
Cons: "Economy tickets don't get offered a glass of water the entire trip!! Completely ignored by flight attendants during flight."
Cons: "If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other"
Pros: "Food was actually provided with our ticket... not just ONE meal, but also a snack for before the arrival and the meals tasted good! Also, Oslo is a new and beautiful airport with great options for meals and stores to wander around. Also, the airplane had huge windows to look out of with new dimmer technology as opposed to just a shade. Very cool! With a couple of small downsides, we would STILL definitely fly Norwegian."
Cons: "We gate checked a stroller but were unable to pick it up to use in Oslo which was a surprise as it went straight through from gate check to full check in through the layover... with a 3hr 45min layover, it could have been useful to have it for our infant to sleep. Leg room is tight. Small selection of new movies for entertainment when compared to other airlines and it would have been nice to know we could get complimentary drinks anytime during the flight, but they were only available for free during meal service unless you purchased additionally."
Cons: "Most uncomfortable chairs ever!"
Cons: "Worst air line I had in my life. Money oriented totally. Just try to sale you food and water. They even not give customer a cup of water/drink or peanut. Nothing. Blanket is for sale also. Not even provide a ear phone plug. Crew is very unfriendly. Hardly see crews except when they come out to sale. Toilet is smelly."
Cons: "I wasn’t notified that it was pushed forward and I missed my flight, so yeah, I was super bummed"
Pros: "When it was over!"
Cons: "Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair."
Pros: "Good seats, nice lighting, great air"
Cons: "FREEZING cold and very hard to sleep as a result, even with a purchased blanket"
Pros: "Crew was great. Very nice."
Cons: "Guy next to us was vaping and moved his seat from row 32 to be in our 18."
Cons: "No meal served on an 9 hour flight .... no blanket or pillow WOW didn’t realize that was possible"
Pros: "Plenty of room. Very good value."
Cons: "For business class the meals were mediocre. But I didn't book it for the food. :)"
Cons: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"
Pros: "Flight time was shorter than the reported time on the ticket."
Cons: "The wifi connection was poor & no individual TV screens to watch movies. Also, no music during flight."
Pros: "Fantastic value. Clean plane with good cabin crew. We took off on time, had a pleasant flight and landed safely and on time. What more do you want?"
Cons: "I'm glad i paid the E11 for a seat with leg room. It might have been tight otherwise for a flight over 2 hours. Worst coffee I've paid for anywhere recently. This was a big black mark for me."
Pros: "Did not keep us informed of the delay and I was not offered anything to drink."
Pros: "The Dreamliner is excellent. Everything is new. I surprisingly enjoyed the games available in the personal entertainment screen."
Cons: "For an 11-hour flight, I was surprised that pillows and blankets were not offered--especially since the AC was blasting out cold air. I was freezing throughout the entire flight and ended up getting a cold that I'm still recovering from. The only other issue I had was the lack of variety in movies and tv shows. Most were obscure movies and shows that I had never heard of. More recent/relevant options would be appreciated."
Pros: "The movie selection was really good."
Cons: "$65 for ONE regular checked bag?! Pay for WATER? And tea, coffee and EVERYTHING else? Flight was over 2 hrs delayed and they made NO announcements, nor did they say anything when I checked in."
Cons: "Terrible trip. Didn't take off until three hours later than scheduled. Very displeased"
Pros: "The crew was reasonably customer-friendly and the individual entertainment options made long flight easier, and economy class at the back of the airplane was as comfortable as can be expected."
Cons: "The pre-boarding and boarding experience was dismal, with extended delays requiring leaving the gate area accompanied by vague explanations and conflicting instructions about when to return to the gate, when to expect an update, and how to expect the update to be communicated. Instead, ground agents were rude and blamed passengers' confusion on us rather than their own lack of coordination and communication among themselves."
Pros: "It was late due to some problem with the plane that required additional paperwork and they did not inform us very well anout it. Food is confusing. We got little half cups for tea that we didn't realize were our tea cups."
Cons: "It was late. Better communication would help."
Cons: "I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!"
Pros: "Best kind of flight, uneventful. Plenty of leg room. Would definitely fly with Norwegian again."
Pros: "I love Norwegian!"
Pros: "Staff was young and nice. The plane was smaller than most international flights so it was not an uncomfortable flight. There were almost no line for the bathroom."
Cons: "My fiancé and I paid for meals and things were highly unorganized during the flight. The flight attendants were going through aisles asking everyone if they ordered a meal, and serving them after by checking a paper list. So we got our first meal and weren't even offered our second meal. I thought that the second meal might had been an option while on the plane. We landed hungry and bought food during our layover, which is when I found out through my sister that the second meal was included in our meal plan (she was sitting in another row). Also, our flight was delayed and we weren't receiving any notifications, updates or explanation why. It was not until 5 minutes prior to boarding that the agents told everybody that we will be able to board soon."
Cons: "Checking in had a long line"
Pros: "Friendly attendants, comfortable seats, individual entertainment consoles at every seat."
Pros: "Fantastic new airplane; the 787 Dreamliner is quite a nice plane. However. it has it's glitches; we were stuck in the plane while an engineer had to come out to "reset" some instrumentation. We lost an hour, after we pushed off from the gate."
Cons: "Kayak let us down; it was completely unclear that we had a "bundled" package which included luggage, the ability to reserve a seat and food. We would have preferred to take additional savings over all of that. We only needed to bring two small bags, for two passengers, which would have easily fit in the overhead compartments. a £200+ savings would have been far better, in addition I wasted a considerable amount of time attempting to reach the airline in an effort to confirm exactly what was included in our purchase. Extremely poor communication from Kayak; not happy!"
Pros: "The plane was modern and spacious. A 787 Dreamliner."
Cons: "The flight attendant acted like I was imposing to ask for a cup of water."
Pros: "nice, clean plane. very punctual. good crew."
Cons: "could have had a broader movie selection"
Pros: "I had an extenuating circumstance on my way to the airport and the crew and staff could not have been more accommodating and helpful, rather than leaving me overseas for another night. The flight and in-flight experience was also great."
Pros: "Flight attendants were great"
Cons: "Did not accept American Express credit cards. In flight entertainment was old kids cartoons on shared screens. Other flights allow passengers to choose their own in flight entertainment."
Pros: "On time, quick boarding. Comfortable flight"
Cons: "No air bridges"
Cons: "have to pay 55 euro’s for checkin .... crew very rude at the desk"
Cons: "Airport security"
Pros: "Flight was usual"
Cons: "Boarding was delayed for about 15mins but the pilot made up for it."
Pros: "I liked that I didn't feel squashed and this is about it."
Cons: "I disliked the fact that our flight was delayed and we weren't notified about it. I disliked that we got told there was a problem with the engine but they didn't allow us to either get off the plane or change plans we just sat there as they ran test after test. Asking us to sit down for them to see if the engine is working okay. They asked a member of the public who was sat by the wing to keep an ear out for any funny noises. We stayed on the runway for an hour and a half after it was already delayed. Once we set off in fear that the engine might fail again Ryanair didn't even off us a free glass of water to show appreciation for peoples tolerance. It honestly isn't worth the money you save."
Pros: "Short and comfortable flight"
Cons: "Setting off time delayed by 40 minutes"
Pros: "Off ons time no extras got here quick all I want"
Cons: "Was perfect"
Pros: "By the time you were up it was on its wayndowm 40 mins"
Cons: "I would be great if the flight attendants quieter than the aeroplane engines. My earbuds are no expensive enough."
Pros: "Quicker flight late at night"
Cons: "Waiting on bus to terminal Almost missed last train."
Pros: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Cons: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Pros: "Cheap & Cheerful, as usual"
Cons: "Delayed Boarding Delayed Taxi Delayed dis-embarking (no dispatcher) just two bus drivers and no unloading of cases o those with mobility issues"
Pros: "New plane was comfortable."
Cons: "Very late service. Crew forgot about our row during the drinks service. Usual chaos from Ryanair's aggressive seating policy although people managed to swap themselves around to sit together. This wasted more time of course."
Pros: "Arrived on time"
Cons: "Screaming children and little food on offer. No tea...again"
Pros: "Staff at gate very friendly and efficient. Staff on flight very pleasant and professional. Lovely flight no problems."
Pros: "Was quick and easy"
Pros: "Flight was smooth nice and on time"
Pros: "Flight was on time"
Cons: "Couldn't take on bag as not priority. Booked extra leg room seats expecting priority but no longer Won't travel with Ryan air again"
Pros: "Very cheap flight, attentive and polite cabin crew"
Cons: "Delayed flight but left standing at the departure gate in Dublin waiting 30 mins for no reason"
Cons: "Very long walk on landing"
Pros: "The make cabin crew had such a strong accent and spoke so fast that no one on the plane could barely understand a word he said during any of the announcements. He made no effort to slow it down and speak clearer"
Cons: "As above"
Pros: "The flight departed on time and arrived early. Pleasant staff, no fuss. Just what you want from a flight."
Pros: "Nothing, taxi plane, expectations not high"
Cons: "Cramped seating, flight delay, time waiting at the boarding gate."
Cons: "Unpunctuality again."
Cons: "Flight was very late.(over 2 hours) Notices not posted timeously No meal tokens offered, or anything else to soften the irritation Boarding and offloading by stairs into the rain - cheapest possible options."
Pros: "Staff at Dublin and on board very helpful we were traveling with a two year old and they were great help. Flight good and arrived on time all round good experience"
Pros: "Take off delayed due to some technical issue, but still landed on time, very nice"
Cons: "Flight attendents were a little tough"
Pros: "Flight went to plan, no problems boarding and on time."
Cons: "All good."
Pros: "I love Ryan air prices , my flight was almost on time . Crew very welcoming and helpful , as usual ."
Cons: "For me , don't change Allstate good , thank you ."
Cons: "half hour delay for take off :( sitting in cabin- cant use loos until plane is up... uncomfortable"
Cons: "Stupid 50 we had to pay extra. Never fly this airline again. A scam leaving me feeling like I was just screwed. I will actively tell people to never fly with you. Cut the surprise check in fee like normal airlines."
Pros: "no delayed, staff helpful"
Pros: "On time"
Cons: "Hard seats"
Pros: "My children and I got seats together even though I didn't pre book."
Cons: "There would've been a £60 charge to prebook our seats together. I think this is excessive for suck a short flight."
Pros: "Price and noticable improvement from ryan air"
Cons: "Real value for money"
Pros: "I cancelled it because you changed the time. I hope it was refunded."
Pros: "Staff were friendly, no delays and we arrived on time! No complaints"
Pros: "Cleanliness, polite crew, on time departure and landing. Good price."
Cons: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Pros: "Quick easy boarding."
Cons: "2 Bachelourette parties were on the flight, they boarded already drunk. Singly loudly and shouting profanities across the plane. The cabin crew did nothing to discourage this and started selling them more alcohol. The 50 minute flight was spent trying to block out the screaming and shouting from these two groups."
Pros: "Timings, the plane was fine for the short journey we had."
Cons: "The boarding process and difficulty in hearing the crew member as he had a very strong Eastern European accent"
Pros: "We had a very good and comfortable flight and were well looked after by the cabin crew,will be using company again well done."
Pros: ", bought a coffee & the male attendant told me how to use it . New filter lid"
Cons: "waiting to take off . Flight boarded early then we sat on plane . 12.50 flight & arrived just before 15.00."
Cons: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"
Pros: "Not much"
Cons: "2.5 hours late for a 60 min flight. Got given snack tokens as compensation but they applied only to airport shops that were all shut"
Pros: "Regular stuff. Mostly good."
Cons: "Leg space was littered with pieces of crisps. Perhaps it is cleaned only once a day and not in between flights."
Pros: "Flight out was perfect"
Cons: "I didn't like the 4 hour delay and diversion to Birmingham due to the runway at Stansted!!!"
Pros: "Nothing !!!"
Cons: "Twenty five minutes late taking off. Flight time 1hr 5 mins ... Time waiting on Tarmac on arrival 1hr 1 min before we got to terminal."