The crew is always so flustered. The crew took a couple’s stroller at the plane door and when we landed in Paris they told them to go to baggage claim to get their stroller. The couple said the stroller should be brought to the plane door and asked how they expect to carry their baby son with several pieces of hand baggage. It was a mess to go to baggage claim as well. The crew is no help, the cabin is hot and stuffy. You don’t expect much with low cost carriers but that crew should have helped this couple for Christ’s sake, I mean come on, this couple bought front row seats to make sure they could make things efficient for their baggage and son, but the crew did absolutely Jack sh^t for this poor couple. My god. That stroller should have stayed on the plane. The crew should have made some customer check their baggage there or even the crew’s space for stowage should have been used. Shame on Vueling
Sooooooooo long. We were late and boarding was long
Overall experience was ok. Flight was overbooked and my travel partner was put on standby while I had a confirmed seat. Not sure how it happened. We were told the flight was booked separately but I booked on kayak.com. In the end we both got on the flight and was even able to exchange seats and sit together. Overall flight experience was good. It was a short 1.5 hour flight from Rome to Paris.
Pros: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Cons: "5 hour delay. Communication"
Cons: "WIFI announcement which did not exist"
Pros: "Helpful crew. Quick flight."
Cons: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Pros: "Timely departure and quick boarding."
Cons: "Seats were not comfortable and staff was not exactly tentative."
Cons: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Pros: "Staff was friendly and happy."
Cons: "Seats are not the most comfortable."
Pros: "Flight reservation was cancelled at airport - gate agents could not allow us to board. We were told reservation had been cancelled."
Cons: "Refused to sell ticket from start or at least receive a cancellation ticket for the flight"
Pros: "worst airlineEVER , canceled the flight did'nt offer any help"
Pros: "Nothing on the ground. Prior to boarding there was chaos among the crew members and the public. The flight was as usual with Vueling delayed; for technical reasons. However no one knew what was happening. No crew member gave a simple explanation of what was happening. Order was not maintsined"
Cons: "Everything, like simply explaining to the long waiting passengers what was going on. But Vueling is 90 pc late. They treat passengers as if they could not care less because they are working unhappily We can simply compare with other airlines. Vueling gets first price as worse airline I know."
Pros: "Crew was friendly, plane clean"
Cons: "Boarding process was very slow. Paid for a sea in advance. I was assigned a seat in row 7, put in group 3. No overhead space for my small carryon."
Pros: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Cons: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Pros: "plane was quit new and seats were comfy."
Cons: "check in was a bit slow."
Pros: "Good timing, efficiency"
Pros: "Efficient boarding and always on time"
Cons: "More cheap flights"
Pros: "Great cost, left and arrived about on time, super nice staff"
Cons: "Nobody explained boarding and it was weird. We went through a gate, but there was not a plane. After standing confused for about 20 mins, a bus arrived and drove us to the plane. Despite this wait, we left about on time and arrived on time."
Cons: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
Pros: "Fast trip"
Cons: "No internet"
Pros: "Getting on a plane. Not the one I booked but got to wear I needed to go."
Cons: "Bought the flight 6 months prior. They give you the option to have a random seat, which i did. Apparently that means if people buy a seat, you might not get on the plane. Because they will sell your seat to someone willing to pay more."
Cons: "Rude attendant at the gate"
Pros: "Getting off the plane."
Cons: "Everything else. This was the worst plane experience ever. The flight was super super delayed (as were several other Vueling flights) and we stood in the bag drop line for over 2 hours because there was no system and everyone was confused. Then when we finally got through they updated the flight status every 10 min confusing everyone cause the time kept changing and no one knew what was going on. Then they finally posted the gate and we had to run to the other side of the airport and then they delayed the flight again so it was over 3 1/2 hours delayed In the end. Then boarding was a mess and the plane itself was pitiful for how expensive that flight was. This is never going to be a company of choice for me. Definitely a last resort."
Cons: "Was late, without any notification"
Pros: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Cons: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Pros: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Cons: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Cons: "At the check in gate the man made us pay for the luggage we carried on the plane"
Cons: "Delayed again and again"
Pros: "We arrived safely"
Cons: "Vueling—couldn’t figure out how to have us pay extra money for overweight bags It took us almost an hour to get thru the line bc our bags were too heavy, then the agent couldn’t figure out how to charge us for the extra $, so after 15 min, they just let us go without paying Then, it too forever to get thru security THEN, our flight was delayed, but they still told us to go to the gate and board, even tho there was no crew yet And then, we had to go down 2 flights of steps to take a bus to the plane and then take a flight of steps up to the plane. Then, our seats were dirty with cups and garbage Then the captain said we needed to refuel. Said it would take 5 more minutes but it was more like 25"
Pros: "On time departure"
Cons: "Checking line with no information, rude customer services, cabin crew very rude and discriminatory system, the flight attendant in charge of the cabin crew made us moved our Carry on three row far from our seats, despite the fact that we paid more for those seats and that we were among the first to board the plane. He made a racist facial expression toward us."
Pros: "cabin crew was friendly"
Cons: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Cons: "I was told that my carry on luggage was too big for the overhead bin and had to pay 35 euro. The flight attendant attempted to fit it in the bin and it fit just fine. So thanks...I paid for something I didn’t have to."
Pros: "Quick and cheap flight from Rome to Pairs for sightseeing"
Cons: "Boarding was moved at the time of boarding and sounds like that is normal so pay attention"
Pros: "I didn’t have the issues checking in that many have mentioned. I did have pay 140€ to check my bags because it wasn’t included in my fare. My advice is prepay for baggage, it’s much cheaper."
Pros: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Cons: "beverage/snack service should be complimentary like itbia on most other flights"
Pros: "Good price, on time, comfortable seat, crew was friendly both at boarding and on plane."
Cons: "The only thing i didnt like was that when we boarded, we got on a bus to take us to the plane. I had paid extra for priority boarding and seating but i ended up being one of the last people on the plane. It did not end up being an issue because there was plenty of ovwrhead space for my carryons but it could have been. Wifi would also be nice. Even if i had to pay wxtra for it."
Cons: "An hour late to take off, then the captain didn't turn off the seat belt sign for another 45 minutes in clear skies. My friend had to use the restroom but the flight attendants locked them and yelled at her everytime she tried. Very rude."
Cons: "we had a terrible time flying through connecting flights and on top of that they charged 70 euros for baggage from rome to paris and then we had to check in again at paris, extremely painful and stressful given the short amount of time. i would never ask someone to do this again."
Pros: "Selph check"
Cons: "No clear signage at aireport barcelona"
Pros: "Spacious, punctual, friendly"
Pros: "Easy enough boarding... our flight coming into BCN was delayed due to weather, so we were cutting it very close for the connection. Vueling crew took care of our late check in etc."
Cons: "DId not have the food. No wifi or entertainment"
Pros: "Flight attendants were nice, and the aircraft was clean."
Cons: "Flat out the worst flying experience I've ever had. The bag checkin processes was a nightmare; I showed up super early to the airport, with more than enough time to check my bag and board without issue. The bag checkin line didn't move for over an hour, and while there were still tons of people waiting to check their bags for flights that were soon departing, most of the counter employees packed up and left. When someone pointed out that we would miss our flights, the attendants said "my shift is over" and walked away. At this point, the line broke and passengers started to cut the line, two people nearly got into a fight, airport security even had to come. My bag was finally checked five minutes before the flight left (!!!!!). I was unsure if I'd make the flight, or if my bag would make it on the aircraft. The worst part is that throughout their incompetent checkin processes, the attendants were all incredibly rude. I am NEVER flying this airline again, even if I have to pay twice as much for my ticket."
Pros: "The seats were comfortable and the flight attendants were courteous and polite."
Cons: "Our flight left 20 min late but we landed on time so it wasn't terrible."
Cons: "No leg room! Especially in row 9 because seats moved forward to make rooom for row 10. Not Fair!!!!"
Cons: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Pros: "Don't know I slept."
Cons: "They were get 6th disorganized at check in and boarding."
Cons: "Really not the same quality/level of service."
Pros: "Things went pretty smoothly, but nothing exceptional about it. Good to get to point A to point B."
Cons: "It wasn't very clear via British Airways' booking process that I needed to go to the Vueling counter or the British Airways counter to drop off my luggage."
Cons: "The crew were very rude, there was no more overheard space in the cabin so two people in our party had to check their luggage, the washrooms at the rear of the plane were out of order and the they were out of three quarters of the food on the menu - effectively nothing to order!"