8.0 Excellent3 May 2022
Online booking prices were not the actual prices charged.
2.0 Mediocre5 Apr 2022
I had booked an electric car but they tried to upsell send increased the amount by 3x. I cancelled and booked via Europcar
2.0 Mediocre3 Apr 2022
The advertised car didn’t match the confirmation. The advertised car says gasoline but in small print the confirmed car is electric. Tried to charge me three hundred dollars more for a gasoline car rental. Then opted to offer me a FILTHY car for $200 more. (What could I do? I needed a car!) The car was more damaged than was listed. I told them before I even opened the drivers side door. Next thing I know, I’m accused of damaging it. I was handed the keys two minutes before and immediately walked inside and told them about the damage. They still sent me a inquiry from corporate requesting I inform them how the damage happened as if It happened while I had the vehicle. I filed the damage report with corporate, claiming I didn’t damage it which took hours out of my vacation. Then when I turned it in, I took photos and a video showing it was not damaged. (It was a key drop box). I parked it away from other cars and videoed the whole thing. Next thing I know, I was accused of damaging it again! They said I scuffed the drivers side bumper to the primer. Impossible as we were driving in the country side and there weren’t even curbs to scuff on. Long story short, DO NOT rent from this location. They will do anything they can to make you pay for cars they don’t have, damages you didn’t do, and anything else they can get away with.
10.0 Excellent21 Mar 2022
Oussama and Christian were amazing and provided high end customer service : upgrade to an amazing vehicle (DS7) for a very good price ; ride to the parking lot etc… I’m choosing Sixt for people like them.
10.0 Excellent10 Mar 2022
Very easy check-in and check-out. Courteous staff, we had an issue with the navigation system that was taken care of immediately without any trouble by a staff member who knew exactly what needed to be done to remedy the situation.
10.0 Excellent15 Jan 2022
Great price and car. Incredibly easy drop off. Pickup was a bit slow as there was only one employee working (Sunday). Great experience overall.
2.0 Mediocre25 Nov 2021
Terrible experience — Do NOT rent. Terrible experience with electric car even when they assured us it would be very easy where we were going. Had to charge vehicle every hour, takes a long time to charge and does not hold battery. Customer service was poor, got hung up on (should have been an amicable situation). Difficult to exchange broken car, they told us to go directly to the Sixt shop but then nobody there. Then they told us to go immediately to a different Sixt location for exchange and someone would help but then they left for lunch for 2 hours. Never again!
4.0 Okay9 Nov 2021
Reserved a car and when we came to pick up, the old upsell happened where they said the car we reserved was far too small and we ended up paying 2x the amount because they had no other cars available. Very unhelpful and professional.
10.0 Excellent31 Oct 2021
Although this is somewhat normal for Europe, The check-in desk being blocks away from the parking garage of the cars was inconvenient for us. I pick this location because of its proximity to the train station. We had a walker checked bags and carry-on bags from the train station down a block or so to the check-in office. Then we learned that the cars were not there and had to retrace our steps with all of our luggage back to the train station and then walk another two blocks past the train station, to the left and down into a parking garage. It was very clumsy and inconvenient. But we had another car rental experience it was similar in Italy. So just be prepared.
3.9 Mediocre12 Sep 2021
Drop off was a disaster. Got to rental location about a half hour before appointed time. It was at 4:30 on a Saturday and they were closed. Not sure what to do, I returned to my hotel and with the assistance of the concierge called their help line to find out there was a drop garage near the office with a code to enter. This of course was not provided when I picked up the car. So, was finally able to drop the car after scrambling to figure out what to do.