Have people at the Westjet counter
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Cons: "There was no wifi on flight"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "The crew were pleasant"
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "Free wee cake."
Cons: "Nothing in particular."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
BA can be a bit frustrating especially dealing with seating fees that can be double charged if they decide to switch aircraft type. Another annoyance is the stress of trying to get from one terminal to a different terminal at London Heathrow. Our last trip we decided to fly Business Class and it was great. Comfort, food, drinks were all very good but what really makes the experience excellent is the BA staff. The stewards and stewardesses are extremely cheerful, helpful, and patient. No doubt BA has put an emphasis on a positive customer experience and it shows.
It hung was good about this company and their customer service.
Pros: "Free service Food and coffee"
Cons: "Free service Food and coffee"
Pros: "Seat confort"
Cons: "2 hours delayed, even tea has to be paid"
Cons: "Seats and entertainment"
Pros: "I flew with my sister who has disability. Check in was very smooth and the Spanish lady who checked us in at Heathrow airport took our hand luggage which was really nice as we could just take care of our wheelchair."
Cons: "BA should consider to serve complementary coffee and tea on board. Such a little thing, but could make a huge difference."
Pros: "Good legroom, comfortable seat and great entertainment to keep me occupied for the 10 plus hours."
Cons: "Security at Heathrow -slow!!!"
Cons: "Hard to get over having to recheck our luggage"
Cons: "The flight was 45 minutes late leaving. My connection in Madrid was closing when I arrived. My luggage was not transferred due to this. I almost missed my plane. I am still waiting on my luggage to come to me. I only left Madrid yesterday so hopefully I will get my suitcase today"
Pros: "To be honest, I liked that some of the flight attendants were friendly. Honestly, all but Nicola were nice and friendly. Nicola was the only rude one. So rude that I took note of her name for such a review like this :). I also liked that we got to our destination safely."
Cons: "Flight was delayed almost 3 hours total. The first 45 minutes we were in the airport and they said they were delayed because of an engineering issue which was fine. They then stated that they resolved it and had us board the plane.... ten minutes later the pilot states that the same engineering issue is still being worked on and it'll be about another ten minutes. Well... TWO HOURS after being trapped on the plane and told repeatedly "it'll be another 10-15 minutes" ,we finally took off. The food was subpar, most of the airline staff was polite save for one gentleman at the gate who made a sarcastic comment to me about them trying to board quickly when I couldn't find my passport (after making us wait 45 minutes... then another 2 hours... yeah board quickly for what?). And the flight attendant Nicola was incredibly rude and appeared to condescend to some passengers in various ways. That 3 hour delay ended up costing me my connecting flight and I was booked on an overcrowded flight leaving 4 hours later and that was also delayed almost another hour (surprise!). My first day of vacation, I basically lost my whole first day as I arrived 8 hours after I was meant to because of delays by B.A."
Cons: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."
Cons: "I didn’t receive my bag and I lost one day waiting for it without going anywhere . Without any information about the delivery time . Very disappointing about that services , I even couldn’t change and I still waitingggg"
Pros: "Overall it was fine. Friendly staff, everything pretty efficient."
Cons: "Truly disappointed to find that BA has decided to charge for ANY beverage whatsoever, even tea. I have such fond memories of flying BA years ago. My husband and I so enjoyed the disposable plastic blue teacups that we brought them home with us and still use them as kitchen scoops all these years later. I know that may seem silly, but even without that nostalgic memory, it just feels SUPER unpleasant to have to pay for the basic (non-alcoholic) beverage service. Honestly, just charge a few bucks extra on the ticket in the first place."
Cons: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Cons: "La pantalla se veía muy borrosa. Un sistema muy lento y obsoleto Necesitan actualizarlo"
Pros: "Crew did their best while sweating with the passengers especially prior to take off"
Cons: "There was a very large group of teenagers that were very loud the entire flight and disrespectful to crew and other passengers"
Cons: "Gate personnel were inattentive and wheelchair transport was rude"
Cons: "Cramped, uncomfortable seats. Minimal legroom. Food and beverage for purchase. Luggage charged for. Group boarding. All on a so called premium airline, for a premium price. If I want Ryanair, I’ll fly Ryanair."
Pros: "Boarding efficient and polite"
Cons: "Old plane. If there was food they didn’t offer (said they had drinks) . When we asked they said we missed it. No WiFi or entertainment . Seats without modern headrests."
Cons: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Pros: "Flight attendants were pleasant."
Cons: "no complimentary beverage service - maybe that’s common in Europe but as an American I was used to getting some kind of a drink."
Pros: "The flight went really easy and smooth. The cabin crew was very efficient doesn't disturb you during the fligh with sales therefore you can focus on your things."
Pros: "Boarding clerk was excellent. He was very helpful"
Pros: "LHR is ok for transit"
Cons: "BA ground staff threatening to take hand luggage off passengers as the flight was full. Very uncomfortable seats"
Cons: "Flight was changed and I had to wait 8 hours for the connection."
Cons: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Pros: "My eight year old grandson was tired and felt sick. The airline crew was sympathetic and very helpful in trying to help him and the rest of the family cope. They were responsive to every request and even made an extra seat available for him near the restroom."
Cons: "The seats are way too small. Very uncomfortable. Why make the seats recline when there is no room behind them? When the person in front of me reclined his seat my tray wouldn't even unfold."
Pros: "On time. Helpful staff on the plane."
Cons: "I had two flights on British Airways on the same day separated by 4 hrs. The " system " would not allow my baggage to be sent to the final destination forcing me through the long arrivals line and then back through the lines for screening a second time for the day. That is not at all customer oriented !"
Pros: "Fantastic crew. Very nice people."
Cons: "Sitting in coach. The seats were so close together that the tv screen in front of me was blurry--it is that close to your face. Miserable. Could only watch one movie on a 10 hour flight because it gave me a headache. The seats are absolutely claustrophobic. It was miserable."
Pros: "Very much enjoyed the pleasant flight attendants. And we enjoyed the complimentary cocktails"
Cons: "The curry chicken was horrible, sorry."
Pros: "Landed ahead of schedule"
Cons: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"
Pros: "Seats were great"
Cons: "No free entertainment"
Pros: "The flight crew were nice, the flight was over before they could even finish drink service."
Pros: "Very professional"
Pros: "Flight crew"
Cons: "* LHR T3 departure - appalling terminal * Baggage checked in at BA desk but collected to one side because of baggage belt failure * Captain must have known that 2 containers had not been loaded * Arrival at MRS to eventually find that luggage had not travelled on the flight * Inept handling by ground service partner Avia Partner * Baggage re-flighted on following flight and arrived at MRS at 16:00 with Avia Partners only offering to deliver after 13:00 the following day * BA in-flight service badly let down by ground handling at LHR and MRS"
Pros: "Honestly nothing"
Cons: "The whole flight was disastrous and we Are old gold card holders"
Pros: "Boarding was straight forward with the automated scanning of boarding pass."
Cons: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."
Cons: "The plane boarded late due to a leak sprung in the AC system. Therefore, we didn't have AC for approximately 30 minutes. Otherwise, it was an enjoyable flight."
Pros: "Nothing good to say its an old plane, rubbish entertainment system no help by the British airway's staff not even in checkin when my girlfriend struggled to weigh bag the staff just looked and offered no assistance. Hardly came round to offer drinks meal was foul and the Sandwick was inedible. I will never fly British airways again I wrongly thought that they were a premier service how wrong was I"
Pros: "Crew, food, entertainment all good. USB charging a nice touch"
Cons: "We purchased two tickets together but were assigned seats far apart. We couldn't check in using on-line app. It wanted Visa information for USA travel even though we are US citizens, all info was entered into our flight, and we had already flown the outbound leg. The partner airline for the first leg checked us in, noted that our seats were separate and said they unable to change it. We called BA customer service - they were unable to change our seats. On arrival at Heathrow there was a huge wait at the BA processing center, when we finally presented our boarding passes and asked for a change the representative told us there was no time and we should run to our gate. I sat next to two people traveling solo so sitting together was obviously no problem Seating people on a combined booking separately, and never finding a solution other than "run to your gate, we are really behind" is verging on terrible customer service."
Pros: "Gold muffin."
Cons: "Lots of turbulence so only business class got drinks does not make sense how is it that turbulence only stops economic people from getting drinks."
Pros: "Pilot was nice when he told us hehad to sit on ground for hours and taxi on landing for Another hour"
Cons: "Horrible seats, extremely delayed. Never buy a hacker fare again. Suitcases are literally locked in customs at JFK HP airport for indeterminate time period. Weather wasn't their fault but they should have had green undo staff to help and move people onward."
Cons: "I flew about 1 million miles and truly felt like a sardine- absolutely NO leg room and very archaic entertainment system. NEVER AGAIN !"
Pros: "Able to stretch out with empty seats and don't feel so much like a sardine in a can. When it's full, like the flight from Houston to London, it's misery and I remember why I hate flying. Flight left on time and arrived a little early. Crew were very friendly and professional."
Pros: "Usual fantastic standard of service"
Cons: "Shabby baggage reclaim service at LHR with staff ignoring priority baggage"
Cons: "The flight was cancelled. Very poor organisation. Lack of communication. Our rights were not explained to us and no information material was made available. No reason was given for the cancellation. The flight was rescheduled to the morning at 7am and then again rescheduled at noon. Still to be seen..."
Pros: "I have been flying to and from Germany multiple times per year for over ten years and this is the best route that I have ever found. The TXL - LCY route fits my needs perfectly, and the British Airway's flight was impeccable. Exactly how air travel should be."
Cons: "The cost of booking a seat when checking in (if I wished to changed my allocated seat)."
Pros: "Fairly empty so lots of space"
Cons: "The food was truly abysmal. No real breakfast either. The entertainment was in old, hard to see screens so not worth using."
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
The price should be cheaper.
I was charged £45.99 for not booking priority baggage. All I had was one cabin bag. This error should have been flagged up prior to us boarding I felt aggrieved, not taken care off. Just before boarding to be stopped with baggage. Please make sure you tick priority baggage for any hand luggage/cabin bag 10kg.
There were no info about 55 eur thst I had to pay, I have back with same aircraft and didn't had to pay any fees, it would be nice if you could said before. Maybe I don't have anough money
Only relevant because it is the only direct flight.... otherwise terrible
It was late… the seat was so worn out I could feel the seat frame.
The flight was punctual, friendly crew members.
Very friendly staff at the airport and onboard.
Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
Cons: "Ridiculous charging 25euro for a small backpack, by threatening to let you on is truly extortion"
Cons: "Need to reduce waiting hours at gate"
Pros: "Crew were friendly"
Cons: "Chose priority boarding, waste of time so did everyone else. Long queues to board."
Cons: "Ryanair website did not work properly for check in and I was charge 110euro extra upon arrival at Athens airport - myself and my fiancé are very disappointed. We arrived at the airport 2 hours before our flight and we were told we could not complete our check in process as it was only available online. The flight had delayed 1 hour and we still payed 110 euro. The crew had very rude attitude. This was the first time flying with Ryanair and it was a complete disaster. I believe it is unacceptable to pay for something that it was not my mistake and I except to receive a response from you soon."
Cons: "While the crew was not rude, they did not have the cheer and hospitality most come to expect when flying with any airliner."
Cons: "I fly Ryan Air often. Overall good experience. But Pisa airport could do a better job witch signage for priority boarding and regular boarding. This is the second time I’ve experienced confusion along with other passengers when it’s time to board. C"
Cons: "AC needs to be on as the cabin was extremely warm on entering"
Pros: "Flight on time staff very friendly and efficient. All good."
Cons: "All was perfect."
Pros: "It took off and landed"
Cons: "Ryanair is always the worst flight, so many corners cut"
Pros: "Perfect timing."
Pros: "Flight on time, luggage handling ok"
Cons: "The long walk to and from the plane. The stupid trail down the steps into the cold and rain, across the tarmac then back up the steps into the plane. At Birmingham airport. Fine at Malaga no problem."
Cons: "All was poor the way your stuff talking in Greece extra charging it's so shame for your company"
Pros: "Delayed and had to have replacement plane"
Cons: "Delayed and had to have replacement plane"
Pros: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Cons: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Cons: "Delayed by 1hr and waitied 20 minutes to disembark plane waiting for bus."
Pros: "Got home."
Cons: "They managed to mangle the queuing in the terminal, getting everybody on theit feet and I need the queue 20 minutes before boarding started and then have us standing in a queue on the stairs for ten minutes. The flight was delayed an hour or so, and pass Nebraska then asked to take their seats quickly as if they had caused the delay. The crew were tired but polite. Standard Ryanair fight, really, run for the airline’s convenience rather than the passengers’ comfort."
Pros: "Not much"
Cons: "When check in took place we were kept in a dark,cold,wet & windy covered area for about 10/15 minutes before being allowed to board the plane. This is really unacceptable in this day & age."
Cons: "Delayed take off 20 minutes late from Cork, now at STN, we stuck on the plane because the ladder and stairs to get off the plane are not ready?????? Do we blame Ryanair???? Second time I have had this excuse while flying with them!!!! Maybe this is what you get when you fly with an airline who cut corners and costs?????"
Pros: "Boarded from gate beside the executive lounge."
Cons: "Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board."
Pros: "Flight was quick and easy."
Cons: "Boarding process was a little slow."
Cons: "Flight delayed for 2,5 hours. Forced to spend €40 or terrible aeroport food. Should have used the train - would get to my destination faster, cheaper and would already have had a great meal at a restaurant. Never again."
Cons: "all the extra charges... late take off not being able to get the seat desired general nervousness due to low level of confidence in the company"
Pros: "worst flight i've ever been on. how do you just cancel a flight"
Cons: "Ryanair's new random allocation for the seats is a joke. They are trying to make the most money off their passengers. I've flown with them for the past 5+ years and this is the first time I've encountered this nonsense."
Cons: "Very convenient flight itinerary on these two flight segments. All airlines should provide at minimum a small bottle of water at no charge as travelers are not allowed to bring fluids through airport security"
Cons: "An obnoxious hen party disrupted our enjoyment of the flight. Cabin crew didn't try to control them"
Pros: "Very good price for flight. Dont need to pay foe seats if you dont want to and can avoid baggage fees with carryon. Staff very friendly. Short and sweet flight."
Cons: "Asked for boarding pass again at plane door after we had gone through the gate check. Unnecessary step that slowed the boarding process at the plane staircase."
Cons: "Cramped seats. Did not disclose that you would have to pay an extra fee for seats if you wanted to select them (so I could sit with my husband). First time flying Ryanair. Did not know we had to print out our boarding passes ahead of time (until they emailed us a reminder the day before) or pay $15 each for the print out at the counter. The place we were staying didn't have a printer, so I had to waste a good deal of my vacation time dealing with this and finding a way to get it printed. I chatted with someone at Ryanair and they said the thing about printing your boarding passes was in the fine print. Why? This shouldn't be a secret!"
Cons: "I have been traveling international with spotty wifi and apparently if you check into your flight less than 2 hours (not standard with most airlines) I was charged nearly double the actual ticket price. I will never fly this airline again!"
Pros: "RyanAir has incredibly comfortable seats with TONS of leg room. They were very polite, and lovely!"
Cons: "I didn't like having to pay for water. I also have a carry on size bag that fit in all other airline overhead compartments. Ryan air has smaller maximum size bags meaning I had to check my bags for quite a fee."
Pros: "They got me where I wanted to go."
Cons: "I felt threatened by the generally rude staff for arriving approriatly early for my flight and packing the right sized luggage. This airline is not worth the small amount of money you pay. The next time we fly we will chose anyone but Ryanair. Overall a pretty poor experience."
Pros: "I needed to be in London early as I had a connecting flight and Ryanair got me there on time"
Cons: "Standsted security not opening the door to the terminal when we arrived by bus from the plane."
Pros: "Was cheap"
Cons: "Was very late"
Pros: "It's a cheap flight and I was only traveling with a carry on."
Cons: "I don't understand the mandatory online check-in. While traveling you don't always have wifi and it can complicate check-in. I paid 50 Euros to check-in at the airport. Boarding can also be a little chaotic between priority and other. It's not worth it to buy priority, it doesn't make much of a difference."
Pros: "The plan was clean and seats comfortable with enough leg room for all but the longest legs. Hot drinks, as in all flights way to expensive. Flight crew very nice and helpful. Over all we were very pleased and we fly quite a lot."
Cons: "I tried to check in on line but because of their website was unable to. So we were charged 45 euro each for a boarding pass. That is unacceptable. I would not recommend this airline."