Cons: "The breakfast scone was disgusting but dinner was great!"
Pros: "Flight was excellent crew awesome."
Cons: "Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!"
Pros: "Great comfortable aircraft they use and the best is that it leaves from FLL"
Pros: "The crew was nice, the food decent. I liked the selection of movies and was glad for a blanket and pillow and thought the headphones were a nice touch since most people have Bluetooth and it doesn’t connect to airplane TVs"
Cons: "I felt this seats could have been more comfortable, & I was very VERY disappointed that I had to check my carryon especially since it was a backpack and was not designed to check. One of my cosmetic products was even damaged because I had to quickly check my bag at the gate, to my final destination."
Cons: "The food,."
Pros: "Amazing crew, kind and patient"
Cons: "Was not offered a drink whole others around me were. Don't know why."
Cons: "Entertainment system did not work properly"
Pros: "The crew are working really hard to make do with what they have. Exceptional service almost makes up for the dated fleet."
Cons: "Tiny entertainment screens, no USB, really BA- how long will you keep running these 777’s for?"
Pros: "I like to fly BA because the crews ( and I assume the maintenance) are top notch"
Cons: "Tired old 747. Needs an upgrade. Packed in like sardines on an old plane that shows it age. Should have flown Norwegian. Major delay caused me to miss my connections though the BA staff were all over it."
Pros: "Good entertainment."
Pros: "Crew are helpful, attentive and friendly."
Cons: "Seats in Business Class are just okay, not great, but are completely doable for short flights."
Pros: "On time"
Cons: "Overhead luggage compartments broken and taped shut. Delay in boarding. Nothing offered not even water. Except items to be purchased. No frills airline at non budget price"
Pros: "Todo fue prrfecto"
Cons: "Seats are too cramped and not able to fit a person 6feet tall, back pain for a week afterwards Food services were slow small and some of the crew rather crabby. Plane was old and screens not working for entertainment that was also not very interesting."
Pros: "Flight crew was top notch with few exceptions. Safe journey. Great price tag with what should have been limited connections."
Cons: "BA used to be one of my three favorite airlines, especially the international. Sat on tarmac for over 2 hours because no one thought to load luggage of a couple hundred people or de-ice the wings for the sprinkle of snowflakes that terrified London. Cancelled our first flight to London a few hours before we were to leave home and after two hours on the phone, we were instructed to cancel our remaining flights and purchase a connecting flight to our destination ON OUR OWN DIME with the hope BA May reimburse. Had to fly into another COUNTRY, pay for our own hotel room and transfers and got to our final destination a day later, with only crossed fingers BA will take care of some of those expenses or at very least reimburse for the cancelled flight. They Lost our luggage on the way home because of a 2-hour delay (tarmac story above^), because they involved 3 airlines in their efforts to help us connect back home. Staff and crew we saw face to face were great to help...though not all customers shared that experience as we witnessed. Administratively, based on our 2 weeks of multi-country travel with them, BA seems to have lost the ability to manage themselves. 2.5 hour flight from Rome to London has terrible service and we had to ask for water to drink. Everything else was paid...I’m accustomed to that on regionals Euro commuter flights but very surprising on a full-fledged BA plane covering that distance. So many extra inches given to the thirty folks in first and business that commoners get sardine seats across the pond to America. That being said, the seats themselves are plenty comfortable withthe exception of arm rests that do not fully position upright. BA used to make you feel incredibly fortunate to fly with them. Now, I appreciate the crew who worked very hard to make-up for such an ugly delay on the ground and in baggage and flightbmanagement. The rest left me with a migraine."
Pros: "Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options"
Cons: "Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all."
Pros: "Flight was not to crowded"
Cons: "Seat are smaller than usual"
Pros: "Crew was hospitable"
Cons: "Headphone jack in seat arm was inoperable . Seats were so cramped a fellow passenger who was taller seated on the aisle was moved."
Pros: "Finally getting to my destination 3 hours late."
Cons: "Issues with check-in, flight delayed multiple times, gate changes multiple times, non communication from attendants."
Cons: "not even water was offered- i left the flight really dehydrated, and with a terrible migraine because there was a young baby behind me who was crying the entire time. The flight was mostly empty yet no one suggested moving the baby and parents (to the back) or the passengers around the baby to seats that were more quiet."
Cons: "The flight left 2 hours late. The seats were cramped."
Cons: "90 minutes delay for a 1 hour flight. They blamed the weather but no other flights were delayed except this one. Also, I purchased a seat with no checked baggage allowance and was NOT aware of this when I booked. Will not be flying British Airways again."
Cons: "I have to pay for water?????"
Pros: "The flight boarded and left on time. The seat was comfortable with plenty of leg room."
Cons: "It was a bit cold part of the time."
Pros: "Movie choices were great."
Cons: "I ordered a vegetarian meal well before day of flight. They said they did not have my order. Thankfully there were still vegetarian options (and I was at back of plane)."
Cons: "It was late and I almost missed my connecting flight"
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Good cabin crew and boarded direct from terminal via airbridge. Also good food in Club Europe for such a short flight."
Cons: "Slight 15 minute delay and miserly legroom in Club Europe - densification gone too far."
Pros: "Upgraded the world traveler plus and the larger reclining seats, plenty of drinks and good food made all the difference for such a long flight. I'd return to British airways"
Cons: "My personal tv display didn't offer me all the entertainment options that it should have, but the one next to me did and I didn't complain."
Pros: "Great crew, and delicious food! The seats were not bad either."
Cons: "The entertainment system was outdated."
Pros: "The crew was very friendly and accommodating. Service was wonderful and the food was good."
Cons: "Boarding was very disorganized with only signs showing for priority boarding. In flight entertainment did not work for first half of flight. Once it began to work a little, there was no notification on how to use it since it was still not working properly."
Pros: "Although there were some problems with the arrival of the flight into Gatwick, the captain came along the cabin explaining the difficulties and offering his sincerest apologies (although it was not his fault, nor the fault of BA). This was truly a British response to something like this. Also, I paid for a seat with extra legroom and the space I had was massive - well worth the investment for a 12+ hour flight."
Cons: "Boarding was chaotic in Lima. It really can't be that hard to organize different lines for different parts of the plane."
Pros: "Seats were comfortable... that's about it"
Cons: "Firstly at check in the BA staff could have mentioned the gate was miles away and there's a second passport control to get through... I have a 82 year old dad I was helping navigate around the airport. Secondly on the flight out and back they ran out of the M+S food they so proudly advertise in the menu on board... you have to pay for it which is fine... but I would have liked to have bought some! So the few people higher up in the rows had the opportunity... row 15 and lower didn't..."
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Cons: "I on line checked in but it only checked me in for this flight and not my next flight which meant I was on standby. Agent at check-in could not change it."
Pros: "The speed of bouncing back from the computer system mishap"
Cons: "The check in people' rudeness, awful food, slow service"
Pros: "Wine with dinner."
Cons: "No tv for 9hr flight. Breakfast was awful."
Cons: "Butt hurt seat was uncomfortable"
Cons: "smallest coach I have ever been in. very squished and I was next to my wife at 95 lb and a skinny young man who took no room at all. I am only 5'9" 170. But thats how the flights get so cheep"
Pros: "Easy, good service, relatively uncrowded. Like air travel used to be. Coffee with the grounds in and unusual lid was pretty good."
Pros: "BA in economy (at least on 1-2 hours duration flights) feels like many other airlines in business class."
Cons: "We sat on the runway for 3 hours while they fixed a mechanical problem. This is understandable. However, what was not ok was that the last hour to hour and a half, we were delayed because 2 people decided to leave the airplane and staff were looking for their bags. I find it outrageous that BA inconvenienced 400+ passengers for the sake of 2! This should not happen no matter how much they paid for their seats."
Pros: "Great flight, Schedule is very practical , comfortable"
Cons: "Check in personnel was very slow, and ironically telling people to hurry at the gate while taking very long time to deal with them at the check in counters. Not very helpful or polite when asked for extra luggage shipping."
Cons: "This was a connecting flight for us and was delayed causing us to miss our flight home from London to Los Angeles. There were no flights back to Los Angeles until the following morning (18 hours later). We had to stay in a hotel near the airport in the meantime. My boyfriend and I were forced to miss work an additional day causing stress and inconvenience to our lives."
Pros: "Bought a seat 3 hours before check in and had a row to myself"
Cons: "Excellent Ryanair flight. 75% full. Very friendly crew."
Pros: "We (a family of 5) were late for 5 minutes (literally) to the boarding ... Our flight was at 3.45 PM and were at the gate at 3.20 PM ... We were held up at the Passport Control by the Polish Border Guards at the Passport Control - their computer was down ... My wife cried, my kids cried and asked to be let in on the plane ... Nobody cared to help us ..."
Cons: "for RyanAir to be more human and humane and caring ..."
Pros: "Great flight"
Cons: "Everything was great"
Cons: "Every thing was perfect . Thanks"
Pros: "Great crew. :)"
Cons: "Landing a little bumpy this time but overall a good flight."
Cons: "Plane was late as most Ryanair flights in the afternoon are expected to be."
Pros: "While the movies choices were limited and the quality not that great, the price was not large either."
Pros: "The crew and the timeliness of the flight."
Cons: "The level of comfort. Pretty terrible airplane seats, but are tolerable if you’re doing a short flight."
Pros: "Quick easy and cheap"
Cons: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Pros: "Easy and quick and cheap"
Cons: "The seats are too steep inclined"
Cons: "We were forced to get on the aircraft when it arrived late, with another 737 taxiing next to it( I know illegal). Then forced to sit on the plane for nearly 3 hours on the ground in heat. Staff were rude and awful. Everything was stupidly expensive, even water!!! When we eventually got to Manchester we had to wait in the plane again for 45minutes for the bus to arrive to take us to the airport. Only one person on passport control. Where our bags were all in a pile on the floor because of some malfunction. Ryanair flights are hell!!"
Pros: "The disembark at stansted was fast and passport control was easy."
Cons: "Toulouse airport has terrible facilities. The gate building, where they carral you with the promise of bars and shops actually only had one small drinks stand selling terribly overpriced beverages. There was no air conditioning and it was about 30degress in there, there was not a water fountain to refill water bottles from so was forced to buy overpriced water. Plane ended up landing 2 hours late but the Ryanair staff gave little information or updates on this."
Pros: "Food was hot and tasty."
Cons: "Near 2 hour delay."
Pros: "Not much"
Cons: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Pros: "Cheap cheap cheap!"
Cons: "I find it incredibly ridiculous that a flight is half full and I’m deliberately seated away from my husband just so Ryan Air can make an extra £4 per seat. I get that they want to make money but that’s pushing it too far. I sat next to someone who was also traveling with someone else. That lady’s companion came back and told her the seat next to her was empty. By then everyone was already settled in. Is it really worth the £8 for two people? I’m sorry but that’s just petty."
Pros: "The flight was not delayed"
Cons: "No complaints"
Pros: "Toulouse airport unbareably hot."
Pros: "It’s nice flying into Alicante where often those awful automatic passport machines give way to mails checks so much faster"
Pros: "Great trip, right on time, plane was clean, colors are a little weird, guessing some one is a Michigan football fan"
Pros: "Cheap ticket"
Cons: "Delayed an hour, have to pay for any seat now, regardless of when you check in. Boarding was horribly slow and inefficient. Absolutely rubbish and I never want to fly with them again."
Cons: "Very long walk on landing"
Pros: "Nothing except a decent plane."
Cons: "Excessive customer trap charges for checking, priority boarding, and luggage. Felt like cattle heading to slaughter house and paying for privilege of being abused. Late departure and inadequate waiting are. Worst experience in my flying history."
Pros: "On time"
Cons: "Everything else. Boarding process was terrible- felt like cattle. Attendants were not nice."
Pros: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded then and after this was the usual great Ryanair experience."
Cons: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded"
Pros: "New plane. Fast easy boarding with priority pass"
Cons: "No back of seat storage for stuff. Food and drink expemsive No entertainment"
Pros: "App not working for days. Not able to access boarding pass. Gate charged 55 euro just to print a bourding pass."
Cons: "Nothing no leg room"
Cons: "Flight was an hour late without notice. I payed for selected seating and was not seated with my husband, I payed more for my luggage than the air fair, had to pay for water. Pushing for product sales. The most unrelaxing ride I have ever been on. And complicated checkin online."
Pros: "The flight left on time and arrived early. I like being able to board and leave from the rear entrance when seats are in the back of the plane."
Cons: "Paying extra for seats."
Pros: "There is a large lounge at the gate at Gatwick that the passengers could have been checked into prior to boarding commencing, but this was not used. Instead, A large queue was in place for over 40 minutes and once boarding commenced, as many were checking cabin bags into the hold, boarding took about 30 minutes, delaying the flight by 30 minutes"
Cons: "Ryanair boarded the plane only for us to be stuck inside a dirty stinky tunnel with no plane at the end of it. Crying children, moaning kids, no air conditioning, for about 1.5 hours. Ryanair as a company KNEW they'd be delayed, yet they board us into a disgusting tunnel to sit on the floor with no toilets no water nothing. We then board but at this point I was deathly ill and Ryanair didn't take care of us at all with any free refreshments like they should have for being late. Disgusting service. Won't be flying with them ever again this happens way too often."
Pros: "The price. That's about it. The only reason to fly RyanAir"
Cons: "Boarding is a joke. Priority Boarding (paid) is a joke. Flight was 90 minutes late departing. Seats are so uncomortable and don't recline. Temperature in airplane was too hot. No overhead storage room so if you are travelling light (small bag) you get penalised and have to sit with it at your feet. Truly not the way to fly for anything more than an hour's flight."
Pros: "Boarding was absurd and took FOREVER"
Cons: "As we were not allowed to board flight from Milan to Lourdes as I stated previous we never boarded this flight and after spending day in Milan airport with no assistance had to go to an other airport to find passage. It cost us another fare for 10 persons and no Ryanaire were un helpful. Would not fly again with Ryanare and would certainly not recommend them. None of the phone no we were given worked."
Cons: "We checked our baggage and they said we our luggage was to heavy charged us 100 extra euros, then told us our carry ones fit till we got to gate and said our daughters luggage was to big for carry on. Told us to pay 50 euros or miss flight. Worker who told us carry on was ok was at gate and said nothing. They let suitcases that were busy through but gouged us 150 euros. People were crying, upset. Worst airline experience ever!!!"
Pros: "Very unorganized and discretion about what was a carry on bag differed. I was charged an extrodinary fee while others did not."
Cons: "Baaaaa they treat you like sheeple. And they try to sell you perfume and cosmetics like it's an Armenian used electronics store. Yuck."
Cons: "Cramped seats. Did not disclose that you would have to pay an extra fee for seats if you wanted to select them (so I could sit with my husband). First time flying Ryanair. Did not know we had to print out our boarding passes ahead of time (until they emailed us a reminder the day before) or pay $15 each for the print out at the counter. The place we were staying didn't have a printer, so I had to waste a good deal of my vacation time dealing with this and finding a way to get it printed. I chatted with someone at Ryanair and they said the thing about printing your boarding passes was in the fine print. Why? This shouldn't be a secret!"
Pros: "Can't get any cheaper than that so I did not expect much. The check-in process was not bad, and going into the plane was surprisingly easy. Was expected to be treated as cattle, but was pleasently surprised to find otherwise."
Cons: "Unclear queuing at Stanstead air port, dirty plane toilets. No information given about boarding"
Pros: "Really desorgsnized boarding arrangements and rude personal"
Pros: "On time flight"
Cons: "Walking through endless sales & loud music to get to airplane"
Pros: "Nothing - it was slow and the most inconvenient process I've ever had to deal with when flying."
Cons: "The entire check in process is a joke. They have no signs or employees standing there telling you where to go, so you wait in line with everyone else. Then you get to the ticket counter and they tell you you need to go to a counter behind in order to get boarding pass + pay for baggage claim. We wasted 45 minutes in a line that could have been avoided if they were more willing to help their customers upfront."
Cons: "Didn't even serve water. Super budget"
Pros: "the flight crew was nice and friendly when they werent trying to sell you something."
Cons: "Ryanair is a bunch of criminals that prey on the Americans traveling abroad. Yes its a discount airline but my $18 flight turned into $150 after all the hidden fees were paid for. To charge a passenger 15 pounds each to print a boarding pass is absolutely ridiculous. Everyone else around us could use their phones as a boarding pass except for the traveling Americans who did not have access to a printer while on vacation is criminal. Lesson learned, I will never fly Ryanair again and will tell every American I know not to be blinded by their discount fare."
Pros: "Boarding moved smoothly. Paid for priority...it was worth it!!"
Pros: "Plane was late and no reason given until we were sitting on the plane."
Pros: "The price is great, basically on time, good crew"
Cons: "Had us stand and wait over 45 minutes on jetway before boarding"
Pros: "The price was very good, new plane crew were efficient and no hold ups brill."