The plane was diverted to San Jose (original destination was SFO) due to weather conditions and we have been waiting inside the aircraft for 4 hours to get refuelled. Apparently the airport was refusing to refuel us or something like that. We are still inside the aircraft and have been travelling for over 24h. Very bad experience.
Pros: "The crew was responsive and very friendly."
Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."
Pros: "Crew was great."
Cons: "Doing a better job with last minute delays and connecting flights. I’m tired of lost bags."
Cons: "We were delayed not once, not twice, but 3 times. Changed our gate 3 times. They changed planes twice. Then, only one agent at the gate to do everything!! I will not fly United again unless I have to!!"
Pros: "Worst experience I’ve ever had traveling and I travel a lot. United needs some better works and to compensate for my 14 hours of sitting in the airport for no reason."
Cons: "Everything that happened was completely shitty...."
Cons: "I can't believe how cramped the seats are. I am under 5 feet tall, and am average weight, and I had no room to spare."
Pros: "The sleeper seats. Flight attendants"
Cons: "Temperature during the entire flight was too cold! Food was not great for a first class flight!"
Pros: "Flight was on time"
Cons: "Better food would be nice."
Cons: "flight was late, sat on the cramped little plane for nearly an hour without AC; plane seemed in disrepair"
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "The crew was super attentive and cordial."
Cons: "United Airlines has really deteriorated. Paid entertainment for an international flight is really nickle-and-diming it, especially since it was direct tv which is only available over the continental US!"
Pros: "That i finally got hom"
Cons: "I called bc of weather issues, and it said you may have a wait time more than 30 minutes. I waited 2 hrs and 45 mins without any update on how much longer it would be. The website told me to go to the airport the day before to see a representative. I went to the airport and they told me call back or come back the next day. Information was all inaccurate and after another 55 min wait on the phone (stated “more than 30 mins) i got an agent and rebooked my ticket."
Pros: "First flight landed late, but second flight waited for me and other passengers. Bag didn't show up until following late due to a TSA inspection. United handled it VERY professionally."
Pros: "Flight was on time, clean, comfy."
Cons: "Media wasn't working on the seat screens."
Pros: "Flights were all on time. Crew was lovely."
Cons: "The usual: hard to get in and out to go to bathroom. I would have liked to sit in emergency row as I noticed few people were in those seats but I didn't know how to have secured those seats so I just sat where I was assigned."
Pros: "Seat size in premium economy."
Cons: "Food and presentation were weak."
Pros: "Great service and fed well!!"
Cons: "4 hour delay but they did give me 5,000 miles. And I think the main problem with the delay was the airports problem of not having parts."
Cons: "Poor WiFi. Poor video. Very small seating"
Cons: "No customer service; rude One flight attendant had an issue with hand (constant shaking; parkinsons??) which interfered with duties. Flight delayed"
Pros: "It was a regularly good flight, as comfortable as a long flight can be, and I thought the food was pretty good for 'airline food'. Tasty."
Cons: "My ear bud jack happened to not work. No biggie."
Cons: "Flight was delayed from 8:20 to 12:40"
Cons: "My flight to Pittsburgh was cancelled and NO attempt to rebook was made by united. No compensation. I had to fly to Cleveland and rent a car for $150 and drive to Pittsburgh. United refused to pay for my rental car. Terrible experience."
Cons: "Put me in a later flight and cannot give me accommodations. I am handicapped and they cannot give me accommodations"
Cons: "No entertainment and no where to plug in my phone."
Pros: "Organized boarding"
Cons: "Economy is very cramped"
Pros: "Slept so can't complain."
Cons: "Paid for internet and stopped working for a long time"
Pros: "My originally scheduled flight was overbooked and I asked at the counter if I could say "Yes" to the query about willingness be bumped at the Kiosk and get more details. She arranged for me to get on an earlier flight and that was helpful."
Cons: "Because I was voluntarily "bumped" at the ticket counter instead of at the gate, I was not offered any compensation. Seems odd that I would have to be put through the rush/hassle of going to the gate to be compensated for doing this favor for United."
Pros: "The crew loading us didn't prepare properly before loading passengers. They called group #s together instead of one at a time. Which resulting in someone with a lower boarding # having to check their bag because their wasn't enough overhead space. Flight attendants were very rude when approached by the problem."
Pros: "Isle seat as empty but when i asked to move they told me i would have to pay over $100 and we were ready to take off so no one ever used the seat and i was smushed by the window the whole time."
Pros: "Really nice and accommodating"
Pros: "Flight was ontime and crew was very curtious and professional."
Cons: "One thing I would say that snacks was not good at all. Wasn't able to eat. Should change the snack item."
Pros: "The food was tasty for airline food."
Cons: "The tv on the headrest didn't work."
Pros: "The pilot comes on and tells us what's going on. I like being informed."
Cons: "When offered a drink, how come we aren't offered the whole can of coke? If we don't want that much we can always say no. Also, I rated entertainment and food low only because there weren't any of these to rate. The overhead was so full that I couldn't place my bag in the overhead. The luggage check in is no longer a service a customer is provided if 1) I have to pay to check one in. 2). I have to lug it around with me only to have no place to put it. 3) the amount of time it takes to get off and on the plane because the line backs up while everyone waits on prior passengers to get their luggage into or out of the overhead (some are too short, too weak, ot placed their overhead ten rows away). Yikes!"
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Cons: "Both flights were late !!!!"
Cons: "Well easier to say what I like. U've got a nice crew at least on our flight, very professional and nice. Other than that, well u have got lots of things to improve"
Pros: "Flight was on time and very smooth. People were very nice and friendly."
Pros: "I had no complications before/during this flight. It was as if the air travel angels were smiling down on me, making little decisions like, "Sure. Give her that rare luxury of having no one sitting beside her... twice in a row. And toss in not one, but two of those United Airlines cookies." (Those cookies are sooooo good.) Really, at the moment, I can think of nothing anyone could've done any better."
Pros: "The flight was short 102 people so the attendants were very attentive."
Cons: "A seat with more cushion would be nice for an 8 hour flight."
Pros: "It was a normal flight."
Cons: "The flight was around 20 minutes late leaving, and when we got to San Francisco, there was a lot of fog, and we got delayed another 40 minutes."
Cons: "Tight seats - and I'm a small person!"
Pros: "It was a packed flight, the captain was excellent!"
Cons: "The food item's for purchase were over priced!!!"
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Pros: "The entertainment on board was great. The crew was very helpful"
Cons: "Ticket was sold as Lufthansa but it was a United flight and plane. The United lounge was overcrowded and pleasures poor amenities. We were delayed for 3 hours because of navigation malfunctions, according to the captain. I almost missed my connection in Munich and the staff in Germany was not helpful at all in helping me figure out my options."
Pros: "Flight staff were friendly and accomodating going to destination"
Cons: "Computer system down at check in on return flight but staff at shannon did great job on checking in manually earphones outlet in seat did not work making return flight very long with no entertainment staff were ok"
Pros: "Nice to have free streaming of entertainment/movies."
Cons: "SLC to Houston couldn't connected to the advertised entertainment even after it was announced. Perhaps it wasn't activated? That said, very friendly crew; on time and comfortable flight."
Cons: "Never want to fly into newark again. Wrong baggage claim 5 advertised and waited till last bags picked up b4 being told oh we made a mistake and its carousel 7. And if the end of the trip wasn't bad enough the beginning was a nightmare at newark with getting there and the security/tsa..Nobody wants to do their job just pass the buck and make it more chaotic. No wonder there were lines wrapping around terminal 3/4 times. I know this is not directly related to airline but since u insist on flying out of newark it is indirectly. They say la guardia is third world well then newark is fourth/fifth world. Chaos absolute chaos. Please god i will never have to fly united /Lufthansa out of newark again."