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Pros: Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around

Cons: Free drinks throughout the entire flight

Cons: The flight looked like it was British Airways. But it was actually operated by American Airlines. I selected seats in advance, but was not assigned to those seats.

Pros: Good food and service

Cons: More space in the seats and be able to pick up seats during checking in

Pros: No

Cons: Baby sharing seat with parent was very crowded

Pros: Only cleanilyness inside the plane

Cons: Customer service at the checkin at the airport and also the service by the flight attendant inside the plane

Cons: sea food

Cons: 14 hours connection time and they don't offer hotel/meal accommodation that airlines like Qatar Airways do. I inquired about the hotel within the airport and it costs $300 for 8 hours. Ridiculous. There is no place to sleep properly in the airport, I saw people laying down on the floor.

Pros: Wonderful trip

Cons: A little rough air, but all was good

Pros: They kept us up to date throughout the whole process

Cons: I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane.

Pros: Things were pretty smooth.

Cons: Could have done without the flight delay.

Cons: Nothing

Pros: The flight was short and smooth

Cons: Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service.

Pros: Fast check in. Boarding orderly.

Cons: AC on the airplane. It was extremely hot. We have to use the magazine to fan ourselves....

Pros: Crew was super friendly.

Cons: I wish I’d have an aisle seat, but flight was full.

Pros: Although we left late, pilot and crew kept us informed on why we were delayed and what was happening.

Pros: Seats were ok. Crew was friendly, attentive and communicative.

Cons: Not much in terms of entertainment

Pros: Plane was fine

Cons: The bus took forever to reach the plane. Food quality was poor

Cons: The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected

Pros: La atención excelente. La comida muy buena. El abordaje y la entrega de equipajes a tiempo.

Pros: Picked me up from home in a Mercedes! Great, efficient service

Pros: - relatively new plane, but honestly that's it...

Cons: It was a 4+ hours trip and here is what they don't offer: - no entertainment system and no wifi - all drinks for purchase (even water) - seat very tight and uncomfortable (plus, if you want to select your seat you need to pay) - cannot recline seat Here is their offer: high prices.

Pros: The crew was very nice. Food was pretty good.

Cons: The most comfortable flight of all. Very pleased

Pros: Our flight attendant was very nice.

Cons: Foord service poor overall

Pros: Picked me up from home in a Mercedes! Great, efficient service

Pros: Crew was excellent food was good.

Cons: sea food

Pros: This crew was better that last flight overall

Cons: Better seating arrangements

Pros: Crew was great. Seats and leg room better than other airlines.

Pros: Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi

Cons: Get your crew arrive on time to their flights. Kobi

Pros: Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate.

Cons: Before pulling from the gate all passengers should be seated.

Cons: The flight looked like it was British Airways. But it was actually operated by American Airlines. I selected seats in advance, but was not assigned to those seats.

Pros: The service was good

Cons: At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge.

Cons: Entertainment was not working

Pros: Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available

Cons: As above

Pros: Efficient airline, friendly staff.

Cons: Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money.

Pros: The flight was short and smooth

Cons: Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service.

Pros: Smooth flight without event. On time landing. Efficient deplaning.

Cons: Newer plane. Seats , entertainment, cabin crew.

Pros: The crew was very nice. Food was pretty good.

Pros: Easy boarding, friendly crew, good food

Cons: Nothing to report

Cons: flight was overbooked had to stay in abu dhabi

Pros: That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews....

Cons: Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad.

Pros: My seat was dripping from the top and I got my shirt wet while I dozed off!! The cabin crew gave a bundle of tissue saying, "pls help yourself"

Cons: The flight condition should have been better and the Etihad should learn how to help guests reach their destinations on time

Pros: The service was good

Cons: At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge.

Pros: Crew was cheery despite a 14 hr day

Cons: Long delay due to a system crash.

Pros: Nothing

Cons: No ability to secure seats online despite Aer Lingus stating on line that you can choose seats up to 72 hours prior to the fight. Terrible customer service cramped planes food not great! 72

Cons: They broke my guitar

Cons: The plane was old and literally falling apart. Tray tables were disconnecting. Worst part: The flight was delayed for some baggage mixup. Then they did nothing proactively to help passengers with tight connections that were only tight bc the flight was so late.

Pros: Nothing

Cons: Everything.

Pros: The attendants and ground crew helping me was excellent.

Cons: They ran out of food! There were no snack and I had to go without food from AUH to IAD. No snacks either. The focus was on selling food. A truly sad experience. I thought Ethiad was among the top 5 airlines but this experience puts the worse that the top 25

Pros: Lounge in Abu Dhabi was great!

Pros: every thing from the new plane until arrive it was amazing

Cons: nothing every thing i like it

Cons: Don’t approach

Cons: Overall it was a very good experience. The crew was bad obliging and professional. The flight took off 30 minutes early from Abu Dhabi. However, it was late taking off from Heathrow. There was a delay of 1.25 hours as the ground crew took a long time to load and get the plane ready at Heathrow.

Pros: - relatively new plane, but honestly that's it...

Cons: It was a 4+ hours trip and here is what they don't offer: - no entertainment system and no wifi - all drinks for purchase (even water) - seat very tight and uncomfortable (plus, if you want to select your seat you need to pay) - cannot recline seat Here is their offer: high prices.

Cons: You charge for water now? And again zero help for passengers with tight connections bc of BA being late

Pros: every thing from the new plane until arrive it was amazing

Cons: nothing every thing i like it

Cons: The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected

Pros: The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!

Cons: Your crew all need customer service and etiquette training. ASAP!

Pros: The crew made a bad decision concerning me and another passenger. I had extra leg room in front of him and he still insisted on crushing my knees with his reclining part of his seat. The stewardess choice to side with him because it was ok to crush my knees because he paid for a upgrade in seat,

Cons: I will be filing a complaint about this matter soon and request a refund for the total disrespect of me as a paying customer,which they did not value at all

Cons: They broke my guitar

Cons: For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers

Cons: Due to flight delay, I had to skip dinner. If could have been nice to supply light meal in case of major delay resulting landing after time when most restaurants closes...

Pros: Nothing

Cons: No ability to secure seats online despite Aer Lingus stating on line that you can choose seats up to 72 hours prior to the fight. Terrible customer service cramped planes food not great! 72

Pros: Good crew Seats good

Cons: Earphones plug difficult to fit Toilet cleanliness not adequate on occasion

Cons: Worst food i ever had in flight..please organize goid caterers

Pros: Nothing

Cons: Everything.

Pros: The crew made a bad decision concerning me and another passenger. I had extra leg room in front of him and he still insisted on crushing my knees with his reclining part of his seat. The stewardess choice to side with him because it was ok to crush my knees because he paid for a upgrade in seat,

Cons: I will be filing a complaint about this matter soon and request a refund for the total disrespect of me as a paying customer,which they did not value at all

Pros: Seat super small, could not avoid touching other passengers, I am not obese.

Cons: One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier.

Cons: You charge for water now? And again zero help for passengers with tight connections bc of BA being late

Pros: They kept us up to date throughout the whole process

Cons: I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane.

Pros: Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around

Cons: Free drinks throughout the entire flight

Pros: The crew

Cons: sea food

Pros: Timing immigration check in is good

Cons: Food was not up to the mark. Didn’t get what is promised

Pros: Food

Cons: Please stop overbooking....

Pros: The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!

Cons: Your crew all need customer service and etiquette training. ASAP!

Cons: Entertainment was not working

Pros: Efficient airline, friendly staff.

Cons: Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money.

Cons: 14 hours connection time and they don't offer hotel/meal accommodation that airlines like Qatar Airways do. I inquired about the hotel within the airport and it costs $300 for 8 hours. Ridiculous. There is no place to sleep properly in the airport, I saw people laying down on the floor.

Cons: All the food is halal.