Pros: "seat was not comfortable as it was economy. staff was decent."
Cons: "friendlier staff, better food options"
Cons: "Group boarding was chaotic"
Pros: "This was a long flight for us but the entertainment and food options were great and kept us comfortable the whole time."
Cons: "Nothing really. It was a great flight."
Pros: "Service is amazing. Food is even tasty did airline food. Staff is super polite and courteous."
Cons: "Economy seats are less than desirable. I’m alarmist positive I booked premium economy in kayak. Never checked my booking and notice economy later. Could have gotten the same price for premium economy elsewhere. Super pissed"
Cons: "Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival"
Cons: "Still waiting to get out of London... so not good."
Cons: "Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London."
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Cons: "Flight delayed and caused me to miss connection. The flight from Edinburgh to London is only an hour. This became a disaster for travel all day."
Pros: "Aircraft ok never fly them"
Cons: "Had to pay for everything no included drinks or pretzels"
Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"
Pros: "Easy on and off the plane"
Cons: "Having to take the shuttle to the gate."
Pros: "Every flight was late. And then we missed a connection not because we landed late, but because they didn’t have a bridge crew. So we sat on the ground for 45 minutes awaiting a bridge crew. Invitee were re-booked on a new connection, but low and behold that was also late."
Pros: "we took off and we landed"
Cons: "Checkmytrip kept giving different information about the flight. once on board with delay first officer said they would try to make up time. Soon it was all about air traffic control. said that FlightConnections would be working on flights for this with missed connections. not true - nothing done while we were flying, and landed"
Pros: "The red eye from Boston was the second night flight in a row. So my seat, on the aisle, near the back, with no seat behind it, was a welcome one. I slept the whole way."
Cons: "Leg room in basic Economy is a bit meager.L"
Pros: "Crew was very nice and helpful"
Cons: "Did not get the seat according to the seatplan.I booked exit row seat 30..got 30..but exit row was 28."
Pros: "The re-routed , 5 hr late, flight (to Gatwick) was comfortable but we were left to track down BA reps to get a hotel voucher at 01:30 with the airport shut down."
Cons: "Abandoned at Gatwick after midnight."
Pros: "updated plane, clean and nice"
Pros: "Crew"
Cons: "I️ almost lose the next flight because the previous flight was late"
Pros: "A wide range of entertainment in flight Good customer service from the crew Speedy Boarding process"
Cons: "Lack of taste in food Not much space to move around e.g. legs and arms while seated"
Pros: "Behavior of board personnel"
Cons: "The delay in London"
Pros: "British Airways is what flying used to be. They are on time, polite, have great service, food and entertainment. The blankets, pillows and headphones are finished free of charge as are the meals that I thought were good. The personal entertainment systems include something for everyone. I highly recommend British Airways."
Cons: "Londoners operate at cooler temperatures than us Florida residents and I was freezing in a sweater and blankets on the flight from London to Tampa. The cabin could have been warmed up a bit."
Pros: "The flight attendants and crew were great"
Cons: "NA"
Pros: "The crew was great! Very friendly and helpful."
Cons: "Online checkin wasn't working and the flight was oversold... After running through Heathrow after a delayed connection, we were told 5 min before the flight was scheduled to take off that it would be delayed. The coach seats were some of the smallest I've ever experienced (I fly 2x a month on average). The crew broke wheels off both of our roller bags."
Pros: "Very helpful crew, smooth flight, choice of small meal - great"
Cons: "No entertainment but it is a short flight"
Cons: "NO beverages, not even water, except for purchase"
Pros: "Comfortable and on time. We didn't have any food or entertainment so can't rate for them."
Pros: "We were given a snack & drinks. You checked my 2nd bag free which was FABULOUS so I didn't have to deal with gate checking when you asked for us to do that."
Cons: "Was seated in bulkhead & the media screen wouldn't stay facing me. What a pain. Ended up unable to watch it without holding it in place. Seat cushion was very flat & uncomfortable; head rest of poor design did not allow sleep."
Pros: "The crew was amazing, especially when having to deal with a difficult passenger throughout the duration of the flight."
Cons: "There was a delay which inconvenienced a friend picking me up. Also, not a complaint, but I have experienced better video entertainment technology. But it's still amazing I get to watch movies while traveling in the air from one continent to another continent."
Pros: "Flight attendants and service excellent."
Cons: "Hot meals were good but pizza roll was so bad. Might as well not give anything."
Cons: "I tired to make an adjustments to my ticket but it's impossible without contacting Yayama. Will never use Yayama again."
Pros: "Need full quality service!"
Cons: "Limited service!"
Cons: "Having paid for a seat 3 months ago, I arrived at the airport to find that I was a standby passenger."
Pros: "The crew were extremely friendly and helpful."
Cons: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Pros: "Crew was gracious and professional despite long lines of frustrated passengers. I was very impressed."
Cons: "Meals were tasteless."
Cons: "First time this year in economy. Very disappointed that on board service is now charged. I expect to pay for a cup of tea on Ryan air but not in BA. As every one has to pay it means the service is very slow and so the trolley blocks the isle for a long time. A step in the wrong direction."
Pros: "Everything was fine until I ate my breakfast."
Cons: "My special kosher meal cause me to immediately have stomach cramps and estreme nausea - within 20 min of eating it. I had horrible pains and could not use the bathroom due to landing. Upon landing I ran to the use the restroom and the staff promised to keep an eye on my bags. When I exited the bathroom after being violently ill, no one was on the plane except the cleaning staff, and no one was keeping an eye on my bags. I found my purse unzipped. Luckily nothing seems to be stolen. I proceeded to vomit and have food poisoning symptoms the next few hours while waiting for my connecting flight to Rome. I vomited through the entire flight to Rome - no one seemed particularly concerned. No one asked if I needed a hospital. British Air would not take a report about the food poisoning onsite. Nothing was done to help me change my flights to avoid flying so sick or make any helpful suggestions whatsoever."
Pros: "the crew was grate, brakfest was good ."
Cons: "Missed flight due to connection delay"
Pros: "Free drinks and food when traveling overseas. Possibly cheaper flights than other airlines?"
Cons: "I got switched to American Airlines last minute, which is a sister company of British Airways, apparently. This was 1 of the 2 worst flights that I have ever been on, only second to my other booked flight for this trip home. This flight was 7+ hours long and it was nothing short of horrible. The seats were extremely uncomfortable and barely went back at all. The male flight attendant was clearly annoyed and was short with every person who would ask for anything. He would roll his eyes at every request by customers. At one point I saw him literally toss a sandwich into a customers lap because they were turned the other way and didn't hear him when he asked if they wanted one. There was no way to watch anything unless you had your own device and had downloaded it yourself prior to the flight."
Pros: "Sense of Urgency of Keeping Flights on Time"
Cons: "London Security :("
Cons: "I know this was economy but the seats are the tightest of any other airline. We were all practically on top of each other for a relatively long flight."
Pros: "- Pleasant and helpful crew - clean restrooms - quick and stress-free boarding"
Cons: "- Cramped seats - A bit uncomfortably cold at times even with the blanket"
Pros: "Airplane used on the way back home trip (LHR-DFW). Much newer and clean and better seats confort"
Cons: "Airplane and crew on the trip from CUN to LGW. Looked old, crew was not very helpful and polite and food was well below average."
Cons: "TV didn't work for 3 hous and it was SO HOT that many of us passages resorted to fanning ourselves with covers torn from the front of the in-flight magazine. All this for $1000. British Air, NEVER AGAIN!!!!!!"
Pros: "The best service from Boston to London"
Cons: "electrical outlets at seats would be useful"
Pros: "Cleanness and convenience."
Cons: "Seat selection only 24 hours ahead."
Pros: "Not much"
Cons: "Old aircraft. No USB charger. Boarding chaotic. No entertainment or services, just packet of crisps."
Baggage claim took forever.
Pros: "On Time Departure / Early Arrival. Pleasant Crew"
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Cons: "Seats were VERY SMALL and worse, they were like sitting on a wood bench. Many passengers were grumbling about horrible the seats were. Unacceptable for a 5-1/2 hour flight."
Cons: "Food was what you’d expect on a plane, wine and beer service was nice. No real entertainment unless you could see the screen on the roof. WiFi was kind of expensive. Cabin crew were very nice"
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "The crew was fine"
Cons: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Pros: "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
Cons: "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."
Pros: "Worst flight crew in business class ....super lazy"
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "The amount of people on the flight was nice,for everyone was able to spread out on the entire plane."
Cons: "The turbulence during the whole flight was terrible."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Actually pushed back from gate on time in Philadelphia. Took about 25 minutes from then til take off. Landed only a few minutes behind schedule. Crew was pleasant. Food was okay."
Cons: "It was a Finnair flight but operated by American Airlines. I booked through Justfly.com and paid extra for what I thought were our seats. Don’t pay Justfly for seating choice as the operating airline can switch your seats. Online checkin was difficult as I tried Finnair first with no luck, then got somewhere with American. Seats were not very comfortable but I guess that’s what you get in economy."
Cons: "There was no inflight entertainment for such a long flight."
Cons: "Six-hour flight. Seemed like a new plane, but no electrical or USB outlets. And considering there were no seat-back entertainment units, we had to use our phones, which ran out of power midway through the flight ... and again, no way to charge. Why not use this plane for short routes and use the better equipment for long flights between big hubs like this one was?"
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Pros: "Nothing"
Cons: "Delays without updates, rude flight staff, lost baggage"
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "Friendly crew, nice meal, relaxing flight. Really appreciated the opportunity to get the Dasani Lime sparkling water. Nice, healthy alternative to soda and such. I appreciated that loud PA system announcements weren't being made all night long during the flight. This allowed me to get truly relaxed and enjoy the flight part of the experience. Thank you."
Cons: "I flew economy so I have no complaints. The movies weren't my cup of tea, but I was exhausted and slept anyway, so it didn't matter."
Cons: "delayed and missed connecting flight"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Cons: "Multicity trip was cancelled because I was not able to take the first plane."
Pros: "It was not a finnair flight.... I actually flew on American Airlines. The flight was a little bumpy. The captain did a great job of keeping us informed of things going on! The crew were awesome!!!"
Cons: "I didn't like that up until the day before I thought i was flying Finnair and was trying to checkin with finnair onlt to find out it's American Airlines i was flying. Very confusing but I figured it out"
Pros: "plenty of leg room. very little turbulence. fight staff was very professional. staff was very responsive to assist me in finding my passport which I had left on the plane after I had left the plane and gotten to my connecting flight."
Cons: "I wasn't pleased with the snacks. I recommend changing to different snack options; perhaps fruit snacks or nuts."
Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Pros: "Nothing"
Cons: "Everything!"
Pros: "Everything!"
Cons: "Nothing!"
Pros: "Enjoyed the rare opportunity to fly first class."
Cons: "Did not appreciate being delayed 30 minutes because flight attendants did not have enough rest time. Inconvenience 183 for the sake of 4 employees. This is the second flight in 1.5 weeks I have been on delayed by crew not on time."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Cons: "Broken down seat cushion ."
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "Flight from Dallas to Boston was comfortable and pilot made up for lost time in previous flight"
Cons: "Flight leaving Reno was 40 minutes late due to a plane not coming in which is just a part of flying but after the plane arrived we had to wait an additional 20 minutes to board because the flight attendants got off the plane to do whatever in the airport and then the same ones came back 15-20 minutes later and got on the plane. I should not almost miss the flight so the staff can get off the plane to stretch their legs or get a coffee."
Pros: "Very good and safe"
Cons: "Everything was great"
Pros: "Easy bording"
Cons: "Everything was good"
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Cons: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Pros: "Pleasant staff"
Cons: "Multiple flight numbers for the same flight. We booked Lufstansa but we're on a United flight which had a different flight number. Checking in on line was near impossible. I will reconsider ever booking through Kayak in the future."
Cons: "Seating is very tight and amenities are nada."
Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
Cons: "i had no space & couldn’t move because passenger next to me should have been required to purchase TWO SEATS!!! I could not move entire flight & he had armrest up & took up my space & full plant so i could not move elsewhere. my neck is still killing me because i had to turn my head to stay away from his face. i will NEVER fly united again."
Pros: "So much more room, was in a older plain could tell the difference, back when comfort was more important then money."
Cons: "Flight Attendant would just barge through without any notice even if not in the isle still would bump into you"
Pros: "Easy very organized loading."
Cons: "Really nothing"
Cons: "Very turbulent flight"
Pros: "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
Cons: "Not enough beverages served during long flight."
Pros: "Our flight was delayed leaving RNO, and the check-in agent moved my seat up to the front even though I had the new "Basic Economy" so I'd have a better chance running to catch my connection upon arrival. She also put my backpack in one of those plastic bags. DCA did not do the same for me."
Cons: "Small CRJ, so seats were smaller as expected. Short flight though."
Pros: "The crew was great"
Cons: "In a decade of travel I've had three lost bags. Two of which were Air Canada. So I'm going to avoid them."
Pros: "Flight was on time"
Cons: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Cons: "It was so freezing we had down jackets on None of the sound on the screens worked. Disaster"
Pros: "Flight was on-time."
Cons: "I sat in section 4 in economy coach. The ticketing agents REQUIRED everyone in sections 4 and 5 in the back to check our bags, they gave us no choice! We then boarded the airplane to find over half of all the overhead bins empty! This is completely unacceptable to be separated from my carry-on luggage for no reason! There would have been plenty of room for our baggage! One more reason to never fly United again!"
Cons: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Cons: "Every flight delayed 2 hours plus"
Pros: "Plane took off and landed in one piece on time - funny how we all accept that is all that matters"
Cons: "I am a connection in Chicago from A to C concourse- too far. I came to fly not walk. Then we loaded from the front to the back - crazy. Service was slow cos too few crew. Airlines completely "dis" their customers"
Pros: "Upon arrival at my gate departing to Durham with a 2 year old handful. I was excited to hear the attendant call for travelers with small children to board first. The thought of boarding at the same time as everyone else was giving me anxiety."
Cons: "Once I shuffled through tons disgruntled travelers because of my "child privilege" the attendant rolled her eyes and took a deep breath at the amount of time it took me to get to my ticket. Mind you, it makes sense I would have it somewhere convenient, but like I said single traveller, 2 year old handful. She scanned my ticket and flogged her hair in the air telling me take my stuff to the front of the plane. While the other attendant tagged all my items."
Cons: "Tight uncomfortable seating"
Pros: "Flight out of Reno was delayed due to congestion / back up at LAX. Ground staff patiently helped all passengers reschedule connecting flights / explain options."
Pros: "It was quick but full"
Pros: "Nothing."
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Cons: "No food. Horrible service"
Pros: "The courteous ticket agent at the counter in Reno-that's all."
Cons: "Getting stuck, having to change plans. SUCKS!"
Pros: "on time"
Cons: "cheap plane w no overhead, no air conditioning hot sticky flight. typical united experience."
Cons: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Pros: "It got me to boston, the pilot etc did a great job"
Cons: "Uncomfortable seats, even in Economy plus"
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Pros: "Nothing"
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Pros: "It was a quiet and smooth ride."
Pros: "Did everything you scheduled and nice crew."
Cons: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Pros: "Peaceful"
Cons: "The crew workers attitude"
Cons: "Late take off and had to wait for ground crew when landed"
Pros: "Friendly staff, great drink selection, and comfortable seats"
Cons: "Could not find pricing for movie selection without first swiping my card"
Cons: "Entertainment was announced, yet nothing came up when I connected with the United app."
Pros: "Got delayed on my first flight, missed my other connections, had an 8 hr layover and almost 24 hr trip, rearranged my entire travel plan. Not united 's fault but not the best flight I've had either."