Pros: "Great crew"
Pros: "Service and comfort means ryanair"
Pros: "Was on time"
Cons: "Better food choices"
Pros: "The flight itself was on time and all that"
Cons: "The plane itself was clearly cheaper than the planes Transavia and Norwegian used. The only problem (though this had nothing to do with the airline) was having to sit in Nantes airport for 14 hours with no access to real food after about 11PM. The free shuttle into Nantes is great but I wish it worked later on Sundays. I was thrown for a loop and by the time I got a handle on what my options were they had closed."
Pros: "Excellent pilots did their job very well, despite bad weather."
Pros: "Ease of boarding with priority."
Cons: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
Pros: "Crew were fab."
Cons: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Cons: "Delayed at Stansted due to Donald Trump"
Cons: "The heat in the cabin was way too high"
Pros: "We arrived"
Pros: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Cons: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Cons: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Pros: "What’s there to like?"
Cons: "One of our ticket holders had to have back surgery due to herniated disks and was/is unable to travel. Ryan Air allows for refund requests but does not give refunds! We are unable to get any of the money back and not able to use the tickets. United Airlines on the other hand gave you s a full refund."
Pros: "The most relaxed Ryanair flight I have ever been on"
Pros: "The fact that we made it back to Barcelona."
Cons: "The fact that our flight was delayed for well over an hour, and our gate was changed three times, which caused human stampede each time. Incredibly poorly managed."
Pros: "Flight was smooth nice and on time"
Pros: "We got there on time,"
Cons: "- Surliness of staff especially at the gate: some passengers were queuing for the wrong flight and gate staff did very little to ensure that the risk of this was highlighted to others. Consequently when boarding some people were turned away as they should have been elsewhere - Unecessary split seats - New cabin baggage rules - caused delay at the gate and could have been avoided by asking people to check in the excess earlier as other airlines do."
Pros: "Nice staff, flight was fine"
Cons: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Cons: "-On 20/12/2017 the flight was expect at 09:50 it was delayed until midday. -On 05/01/2018 I had received a message(on my mobile phone) to confirm my return and I try many times to do it without success. so i did my best to trying to call the number 080000834000 and the person who attended my call ask me to repeat several times which it make me disappoint. So i have to paid 50. 00 euros for it and plus I had to pay 40.00 euros for each suitcase (total 2 suitcases = 80.00 euros) Which i suppossed i had been paid when i booked my holidays, and no much information has been given in it. in the end too expensive. I will look at other low cost airlines in the future."
Pros: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Pros: "Polite cabin staff."
Cons: "Delays, no information given until After entering the gate area, and even then not until after we should have been boarded. Not enough information and not clear when eventually given. Tray table and back of the seat in front were both dirty, dried on spillage from a previous flight."
Cons: "i realize you're a budget airline, but the flight was horrible. the seats were incredibly uncomfortable, and i could not recline them. the smell of the toilet was present in the entire plane. beverages (coffee, tea and water) should be provided for free, especially water. there was absolutely no organization in the airport in sofia, everyone just pushed and shoved to board. very poor experience."
Pros: "Cheap and convenient"
Pros: "The plane was so empty, we were allowed to change seats so I sat by a window seat and had the whole row to myself! Also, the plane was warmer than usual, which was kinda nice."
Cons: "It was delayed by 40 minutes."
Pros: "Crew were friendly and polite"
Cons: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Cons: "A little late setting off"
Cons: "Seats WERE VERY UNCOMFORTABLE AND TINY"
Cons: "Customer service"
Pros: "Nothing except a decent plane."
Cons: "Excessive customer trap charges for checking, priority boarding, and luggage. Felt like cattle heading to slaughter house and paying for privilege of being abused. Late departure and inadequate waiting are. Worst experience in my flying history."
Pros: "Quick and efficient."
Cons: "Waiting in stairwells and in between corridors for the loading to commence."
Pros: "Informative polite pilot Most cabin crew were courteous, helpful and professional"
Cons: "Boarding was a bit of a free for all without being organised at Chania end One member of cabin crew was clearly having a bad day; rolled his eyes and sighed when I was attempting to be helpful in returning items."
Pros: "Checked bag for free at gate. Got a window seat"
Cons: "departed 15 mins late."
Pros: "Priority boarding was beneficial . Flight landed ahead of schedule ."
Cons: "Not enough milk ! Purchased coffee but milk was scarce , didn't let us know until afterwards ."
Cons: "If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back"
Cons: "Everything. Poor customer service. Fees galore. Fees for picking a seat, 30 euro to print a boarding pass? are you kidding me? over 90 euro to check two bags, seriously?! This airline is a joke and I will never use it again."
Pros: "The head of the stewardesses, she was acting as we were on British Airways first class"
Cons: "Boarding was better than on our onward journey"
Cons: "took forever, endless queues, confusion, more queues. Plane looked dumb inside. Constant up-charges. The whole experience felt bush-league and classless."
Pros: "Good price, so one can't complain too much."
Cons: "The seats are really uncomfortable and all the drink options have an extra charge thought none look appealing."
Cons: "The extra cost for baggage. The flight was late but there was no announcement or explanation. The flight attendants talked over the loud intercom the entire time trying to sell products like perfume. One flight attendant kept bumping into me each time she walked by. The flight felt crowded. The seats are cramped and uncomfortable. I fly a lot and this was my first and probably last time flying ryan air."
Pros: "Nothing - it was slow and the most inconvenient process I've ever had to deal with when flying."
Cons: "The entire check in process is a joke. They have no signs or employees standing there telling you where to go, so you wait in line with everyone else. Then you get to the ticket counter and they tell you you need to go to a counter behind in order to get boarding pass + pay for baggage claim. We wasted 45 minutes in a line that could have been avoided if they were more willing to help their customers upfront."
Cons: "Staff how it's possible u miss the flight to the front to the gate"
Pros: "Horrible assistance and no sympathy for the situation"
Cons: "Check in process was extremely slow at the gate. We were delayed over an hour on the tarmac."
Pros: "The plan was clean and seats comfortable with enough leg room for all but the longest legs. Hot drinks, as in all flights way to expensive. Flight crew very nice and helpful. Over all we were very pleased and we fly quite a lot."
Pros: "On-time operations, clear terms&conditions."
Pros: "Crew was friendly and food service was patient and friendly to domestic and foreign passengers. No frills flight had the smoothest take-off, flight and landing. Passengers applauded after landing!!"
Cons: "Check-in lady at the desk was a bit impatient and rude if we did not speak Italian when we arrived too early before check-in started."
Pros: "Cheap ticket prices. Left on time and landed on time."
Cons: "They have fees for absolutely everything. They don't transfer checked luggage, so basically just don't check luggage if you're using Ryanair. Also be sure to print off your tickets, otherwise you get charged a lot extra. And they can't do any of the billing at the bag check desk - you have to go to a separate line for a separate desk. In summary, RyanAir is okay IF you print off your tickets and IF you don't have any checked bags and IF you have zero questions or concerns for them and IF you don't want anything from them at any point. Their tickets aren't cheap enough to warrant such terrible service."
Pros: "Love the price"
Cons: "Service can be improved upon"
Pros: "affordable tickets for a very short flight to mykonos from Athens, I can't comment anything bad as the flight wasn't long enough to develop a proper opinion on the crew and in-flight service"
Cons: "having to check in minimum 2 hours before flight or be charged 45 euros,"
Pros: "Cheap flight Pleasant flight attendants"
Cons: "Ended up missing flight because they said I didn't check in online. I did everything I was prompted to do (passport number, add a bag, etc), but apparently there was another button on the bottom of the webpage I had to scroll down and click. They wanted to charge us 45 euros each to check in onsite. The first person also said we didn't pay our baggage fee, which we did. Once we got things situated the doors were closed (even though the plane wasn't leaving for another 45 minutes) and they wouldn't let us through. They wanted to charge us 100 euros each to change to another flight, when the flight itself cost 39 euros. They wouldn't refund the baggage fee either! Apparently they can charge such a low ticket price because they get their money by scamming people out of it. When we finally DID get on a flight the next day, it was like an infomercial the whole way there...trying to sell people everything from water to watches. I would never suggest Ryanair to anyone."