Pros: "Clean comfortable flight, safe. Nice crew."
Cons: "Better snacks!!! More room between seats!!!"
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Pros: "The plane had lots of leg room."
Cons: "Punctuality. The plane left the gate more than 30 minutes after scheduled departure time."
Pros: "Crew was great."
Cons: "Flights should not be delayed by over an hour."
Pros: "Nothing special. It was an ordinary flight"
Cons: "More leg room and cushioned armrests"
Cons: "The flight leaving houston was delayed by over an hour due to some issue with the flight crew ( we had to wait for another captain to show up ). By the time we got back to Toronto and thru security it was 1a.m. and I had to wait until later in the morning for public transit to get me home."
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical."
Cons: "The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together."
Pros: "Just a great flight and service. Super happy for getting home early!"
Cons: "Unclear indication and mediocre service to register for the flight and to load our luggage"
Cons: "Flight attandents felt rude."
Cons: "My entertainment console didn’t work and I was unable to purchase movies/direct tv"
Pros: "Nothing"
Cons: "Nothing"
Cons: "Our flight was delayed and there was a really long line of passengers trying to switch connecting flights. There were two women working at the counter. One of their shifts was over. She called her manager and said she was willing to work later to handle the crowd, but the manager does not want to pay overtime so she was told to leave. So one woman was left to handle the massive line all by herself. I stood in line over two hours. I believe if someone is willing to help out that would have been the best solution."
Pros: "Received a text that the flight from Denver to Frankfurt is delayed 2 hours."
Cons: "Delay notification message did suggest calling the airlines to make change nor stating that I'll miss my connection in Frankfurt. I assumed I'll be missing it so I called Lufthansa to make changes. Their attempts to help took too much time, they did not look tat the trip from origination to provide best alternatives until I arrived to airport in Las Vegas to find out that again they had to change the booking and issue a new ticket. This took more than two hours. Had I not was preemptive I would have been stuck in Frankfort for an extra day."
Pros: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Pros: "Although the flight was delayed, we got into an earlier flight which was great"
Pros: "The crew was very professional and caring."
Pros: "I slept the whole way."
Cons: "n/a"
Pros: "I enjoyed the upgrade in my seating"
Cons: "Nothing"
Cons: "Awful wi-fi. Zero personal entertainment. Bumpy ride."
Pros: "Excellent service from crew during flight. Luggage was lost and can not be found"
Cons: "Luggage was lost and cannot be found today is day 7 in Kiev Ukraine and no details about my luggage."
Pros: "Some of the United reps in Chicago were helpful"
Cons: "The united representative at LAS had no interest in customer service. This delay cost my family a lot of inconvenience. In short my wife spent her 50th birthday waiting in an airport with no compensation from united"
Pros: "Departed on time and arrived early."
Cons: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Pros: "Friendly atmosphere, comfortable, friendly"
Cons: "n/a"
Pros: "Illy coffee & Tapas"
Cons: "N/A"
Cons: "Everything was great!"
Pros: "Everything!!!!"
Cons: "Nothing"
Pros: "While we were stuck at the airport they gave us soda and snacks"
Cons: "After all that they couldn't even give us tv to watch complimentary. I would say that the 8 times I've flown united the flights been delayed at least 5."
Pros: "Seats were small. Passengers very rude!"
Pros: "Excellent service. I love Kayak is the best!"
Cons: "To many hours delayed"
Pros: "On time! And great service"
Pros: "Efficient boarding and on time departure."
Cons: "The first leg of my flight, the Madison to Chicago portion, the flight attendant was rude and most unhelpful. We were flying a smaller play and my carry on would not fit in the small overhead compartments. When I informed him of this, and let him know I was getting off the plane to have my bag stowed he was very rude. When I returned back to my seat he made a snide comment to me ask well. The other 3 flights were great, flight attendants were great and no concerns or complaints."
Pros: "One of the flight attendants was very customer-friendly. I had asked for a meal and they had a long, in drink service so it took awhile for her to come back to me. She didn't forget and she gave it to me at a discount so I was very happy about that as well."
Cons: "I just liked Ima guys should try"
Pros: "It was very straight forward and pleasant flight"
Pros: "When i did my online check in, i just found out that i was separated with my companion. One hour before boarding opens i took the chance to request in the boarding desk if we could be seated together, i spoke with Ms. Nan, she said she'll do her best. Diting boarding time as soon as i was sat, she came approach me and said she had a seat for us together. I was so greatful to Ms. Nan. That is why I love united so much."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Pros: "Got there on time, grabbed a seat from the counter, walked on the plane, sat down and 44 mins later I was in LA. Quick and easy"
Cons: "My mother Vickie is hearing impaired. When her fist flight from Las Vegas to San Francisco changed terminals, she missed her flight. Not exactly something she would have been able to personally hear. Being that it was her 2nd time flying, ever, she didn't know to look for it until it was too late. Now her connecting flight from San Francisco to Anchorage has been delays to just shy of an hour. I wake up at 4am and thus is a HUGE burden on me as I'm a Dept Director at a Hospital and I need to be on my game at all times while at work."
Pros: "The crew did the best they could under the circumstances"
Cons: "That it took 13 hours for a 'non-stop' to get from LV to Newark"
Pros: "Cleanliness of plane"