Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
The food was great and the service and attitude was amazing!!
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Very disappointing given gate agent behavior. Filed a formal complaint with United.
Flight delayed. WiFi connectivity very poor if not existant. Last minute arrival forced me to run to catch my connection.
Much better than Spirit. I was please by the easy fast check in and boarding
The attendant on board was amazing. She should be doing business/first international long haul.
I wish there were outlets to charge my iPhone. The crew was great; we had a female pilot who was great with explaining what was happening and delays,
Teeny tiny bathrooms, crew was not realistic about when we'd arrive.
Check how old the airframe is, some older ones have inoperable seat back entertainment or power.
United has come a long way, it’s been a fantastic experience traveling with them.
My experience on this United Airlines flight was highly uncomfortable, primarily due to two issues: Cabin Temperature: The temperature on the Boeing 737 MAX 8 was unacceptably high, feeling consistently around 80 degrees throughout the flight. This made sleeping impossible and significantly detracted from the experience. Seating Arrangement: Being stuck in a middle seat for a six-and-a-half-hour overnight flight compounded the discomfort. Moving forward, I will always purchase a seat assignment to avoid this situation.
Not enough veg food available for passengers. I actually did not get the veg food and was told it was over, and I starved the entire flight duration.
Service well, but some problems then the flight has delayed 1h more
I had boarding pass on my phone. Husband and I were seated together. Agent printed out boarding passes and we were separated for the flight
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
Poor planning meant the plane was delayed an hour, then a thunder storm started and the ground staff couldn't work. Eventual arrival in Santiago was 3 hours late resulting in missed connections and the need to buy new tickets.
Unable to serve coffee on flight which I understand but inconvenient.
Both meals (chicken option for dinner and omelette for breakfast) were lacking in good texture and taste.
Very crowded; wanted us to check in 1 & only carry on full of meds & supplies; crew very reluctant to approve! I’ve lost checked in luggage in past.. It was non negotiable in my mind!
every single person involved showed their joy, working in the airline industry - it created a very pleasant atmosphere for everyone
Really poor travel experience. My first flight was cancelled, which cut my international trip short and threw off my schedule. I will not be flying Air Canada again if I can so help it. The crew and in-flight experience was pleasant and enjoyable but the consistent delays and cancellations are not worth it.
We have already filed a formal complaint with Air Canada and are considering filing a complaint with the US Dept. of Transportation. Air Canada was impossible to reach in the two days leading up to our flight despite multiple calls and waits of more than one hour. Their website is designed to prevent reaching anyone and simply puts you into one doom loop after another. In the end, due to Air Canada's lack of communciation and unresponsiveness, we could not take this flight. Depending on how Air Canada responds to our complaint, we may never fly this airline again and advise the rest of the world to do the same.
I had a good comfortable seat. There was nearly an hour delay. There was an accident with the champagne, but I was well compensated. These things happen sometimes.
Both flights were delayed over 1 hour. And I had to pay for seats, even though my reservation supposedly included free seat selection.
One one boarding scanner was working to scan 400+ passengers to an Airbus 380. Food in premium economy was mediocre.
Flight was cancelled and rebooking was an hours long experience which required us to rent a cab, hotel room and fly the next day on a different airline with a much longer layover
Our seat numbers took a long time to be given to us. We were not seated together and I was put in the middle seat with both people on either side of me taking too much space!
The plane was over an hour late taking off... the plane was rather tired looking, seat cushion was thin and uncomfortable, the sound on my entertainment system wasn't working... crew are not friendly.
Everything well done and customer oriented There entertainment system is difficult to navigate
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
Delayed over 2 hours. Bring your own snacks or prepare to pay. No entertainment and no plug plugs for charging.
