Cons: "You letting me cancel my flight because I couldn’t physically enter the country to board the plane. I will never be using kayak again."
Cons: "You letting me cancel my flight because I physically couldn’t enter the country to board the plane"
Pros: "Extremely nice and kind stewards."
Pros: "Efficient, comfortable, food was good, everything. This felt like what flying used to be. (A good thing)"
Pros: "The flight itself was inoffensive."
Cons: "I was unable to select the 'fare' with a checked bag, so was planning to pay at the counter. I think the site for the airline is buggy, as it was also an ordeal by trial-and-error to try to check in online. I also could not elect to check a bag during the on line check in process, which I know is sometimes an option. When I arrived at the airport, the check in was a mess (ton of people, everyone was taking forever at the counter) and when I FINALLY arrived at the counter, I was informed that I needed to take a handwritten receipt from the check in counter, go up a floor and wind through a few corridors to find some travel agent (?) desk to pay 40 Euros for my checked bag. Which actually was 48 Euros because I needed to use a card, and was not paying by cash. After I managed to find the desk where I needed to pay, I had to wind my way back downstairs and muscle my way back into the line I had already waited in to finish the check in process. When we arrived in Split, 25% of the flight was missing their bags, which included a member of the party I was traveling with. It took an extra 30 minutes at the airport to file a missing bag claim, and another 38 hours for the bag to finally arrive. Not a great way to spend the few days we had in Split."
Pros: "The attitude and service was perfect and the timing was on the top."
Pros: "Seat was nice"
Cons: "Baggage delivery."
Cons: "Left on the runway for hours"
Cons: "My bag did not arrive with me and I was told it was because I did not allow enough time for my bag to get from the plane in Split. This had nothing to do with me but rather their scheduling. They really need to allow more time between connecting flights for this and for getting thru passport check"
Pros: "Seat comfortable, crew welcoming and friendly"
Cons: "Noise reduction"
Pros: "Flawless, comfy seat, good food, included drinks. No complains"
Pros: "Food/ drink service was good"
Cons: "Flight was late. I was supposed to be on a connecting flight with my boyfriend and they cancelled his flight and rerouted him through a different airport but my ticket wasn’t cancelled so we were on different flights"
Pros: "We were scheduled for a 5:40pm flight from split to zagreb, but arrived to the airport a little after 3 and were asked if we'd like to board the 4pm flight to the same destination, instead. After we said yes, we had about a 15 minute wait while the attendant rearranged our information, and then we were whisked to the front of the security line, and immediately boarded. They hadn't even told us they'd upgraded us to business class! One of the best flight experiences I've had."
Pros: "Attentive and friendly staff , good food and drinks!!!"
Pros: "Everything was great."
Pros: "But you get a glass of water!"
Cons: "2.5 hours late. Wait for baggage in an empty airport and no one could care less."
Pros: "The price appears low, but does not include baggage fees"
Cons: "Check in was very late. Made making the plane a close call. Supposedly check in should start 2 hours ahead of flight. The baggage drop was not available until 1 hour before the flight. According to the rules baggage must be dropped 1 hour before the flight, but the counter was not open. I asked an employee what the issue was and received no meaningful answer.. I made the effort to prepay the baggage fees. Good thing or we would have missed the flight. Will never fly Croatian again"
Cons: "1 hour delay for a 45 mm flight in a small airport. No explanations."
Pros: "good leg room on seats. food was OK"
Cons: "boarding was very slow"
Pros: "Staff was nice."
Cons: "Too expensive for no food/snacks, no entertainment, a turbo prop and delayed flight ! Staff was nice."
Pros: "Short trip"
Cons: "The aircraft was so small"
Pros: "A few of us got squeezed due to a late departure. The crew was fantastic to rush us through passport check and get us boarded."
Pros: "Individual approach from cabin crew to passengers."
Pros: "Fast and reliable service"
Cons: "I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends. Funniest thing on that way - we use same plane as I left 40 minutes ago"
Cons: "plane personell come to plane 5 minutes after expected boarding time so all passengers should wait. I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends."
Pros: "I did have some problems with check-in at a regional transfer airport to Munich. But in no way was this the fault of Lufthansa."
Cons: "Please tell Croatia airlines to update their 90's era online check-in websites so that it actually works. Starting with Split/Trogeir."
Pros: "Crew was pleasant. Nothing special. This seems like a commuter flight."
Cons: "Boarding process is a little chaotic with people crowding from the shuttle to the plane."
Pros: "Friendly crew."
Cons: "Delay."
Pros: "Food is excellent so is the entertainment"
Cons: "If the person in front of you reclines...your flight will be horrible. You will have about 5 inches from your face to the chair in front of you"
Cons: "Delayed for more than 1 hour without any information"
Cons: "Check in not clear. Had to be bussed to the plane. First bus left right on time. Second bus did not leave for another 20-30 minutes delaying our flight."
Pros: "Comfortable plane and flight."
Cons: "Flight departed 2 hours late. "The plane is late" is not much of an explanation."
Cons: "Plane was very old propeller. Plane was noisy with lots of rattling. I wonder if it was air worthy. Long bus ride from terminal to board plane."
Pros: "Olives and cheese in oil, Mediterranean crackers and Free red wine!"
Cons: "Delayed about 45 minutes"
Pros: "Zagreb airport was very good. Clean, good food, not busy etc."
Cons: "1 he late boarding with no explanation from airline"
Pros: "The food was great on the plane."
Cons: "There was a loud kid sitting next to me."
Pros: "Quick boarding on plane, friendly staff"
Cons: "Small delay"
Pros: "Everything ran on time and went smoothly"
Pros: "People were nice."
Cons: "None of the staff had any urgency about boarding the plane considering that we were delayed by the previous flight. Luckily, the second leg I had on Croatian Airlines had no urgency either."
Pros: "Customer service escorted us through customs to ensure that we caught our connection."
Cons: "The first leg of iur flight was delayed."
Pros: "The staff was very organized and professional about rebooking our flights after missing our connection due to the delayed."
Cons: "Our second flight was also significantly delayed. Out of the 4 Croatian Airlines flights that I took in one week, 3 of them were delayed by over an hour."
Pros: "Zagreb has a shiny new airport, with plenty of clean bathrooms. Staff is friendly and efficient, flight was on time."
Cons: "I don't mind the fact we had to go outside and take stairs, and upon arrival, a shuttle bus. But for disabled people, this could be difficult. Ask for accommodations ahead of time."
Pros: "Once up-in-the-air, everything was good."
Cons: "First the delay for boarding, and then after boarding got delayed again due to rush hour on Heathrow. All together, an hour of delay"
Cons: "I was happy with my experience"
Pros: "We left on time. This was a very short flight. Not much to say about it."
Pros: "Going to Croatia. Travelling."
Cons: "In 2016, even for a short flight, it's not possible to fly with a Bombarder 400. I was luky to get a good price but many people who paid a lot more were very upset!"