Pros: "Entertainment was great, excellent movie selections, and games."
Cons: "Nothing Everything was excellent"
Cons: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Pros: "Great. Very smooth and comfortable!"
Pros: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Cons: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Cons: "Crew was excellent Seats very short on leg room and hard cushions"
Cons: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Pros: "Professional courteous staff"
Cons: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Pros: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pros: "I loved the upgrade to business class. It was private, spacious, and very hospitable."
Pros: "The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok."
Cons: "I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed."
Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"
Pros: "Loved the warm and very delicious quiche, thank you!"
Pros: "Everything was good. From the service to the food."
Pros: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Cons: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"
Pros: "Food was actually really good."
Cons: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."
Pros: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Pros: "2 snacks .. friendly flight attendants .. early arrival"
Cons: "seat pitch a bit tight"
Cons: "My seat was semi-broken, it was in constant state of reclining."
Pros: "Overall good"
Pros: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Pros: "On time"
Cons: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Pros: "Great entertainment system"
Cons: "Leg room space was a bit restricted compared to what I am used to"
Pros: "Great complimentary chocolate."
Cons: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Cons: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."
Pros: "Good food, friendly staff"
Cons: "Seating and foot space was uncomfortable to me."
Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Pros: "Friendly and professional crew, good movie selection"
Cons: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Cons: "flight was delayed half and hour and i missed my connecting w"
Pros: "Nice flight attendants. Clean planes."
Cons: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Pros: "fast, all good"
Pros: "Food, service"
Cons: "Room in economy"
Pros: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Cons: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Pros: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Pros: "Enjoyed the food. On demand entertainment. Beverage service."
Cons: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."
Pros: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Pros: "Professional Staff; best food on international flight ever."
Pros: "Flight attendants were sympathetic and helpful."
Cons: "Delay after the pilot ensured we would arrive on time with the delay."
Pros: "Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path."
Cons: "Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed."
Cons: "Headsets did not work"
Pros: "Left and arrived on time"
Cons: "Seat cramped"
Pros: "Crew was super attentive and kind"
Pros: "The best trip to Europe I have had. Good food, great staff. Much better than the domestic airlines I have been on in the past several years!"
Pros: "Good choice on the cabin crew. Reminds me of Vijay MALYA's Kingfisher calendar girls at their startup. Being naughty. Overall crew very courteous and importantly bilingual."
Cons: "Food option for Economy was a pleasant surprise, perhaps could be switched for just hot and cold beverages with a snack... a big grandma cookie... choices of indulging/ healthy/ neutral."
Cons: "I had no idea that the flight you booked me on require extra 40 euro fees for check-in luggage. To add insult to injury, the Aegean flight required check-in at a Lufthansa counter which would not accept payment for the luggage fee. I had to wait in a long line of 30+ passengers at the Aegean counter"
Pros: "The service was excellent. I felt I was flying in first class. Thank you."
Cons: "I think the entertainment should include movies."
Pros: "The food was great and the flight attendants were very nice!"
Pros: "Fast and on time easy check in and kind stuff"
Cons: "To make the mobile application more friendly in mobile check in online ( copy all the passenger details automatically including the PNR for the boarding process and not ask again the same details that we fill in the tickets that anyway in the system see Ukrainian airline application for example"
Pros: "Everything was perfect"
Cons: "Legroom is extremely tight Boarding processes, including weighing of hand luggage are chaotic and feel like they are designed to catch people out."
Pros: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Pros: "Friendly crew, clean and comfortable plane"
Pros: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Cons: "Seating little tight (especially if seat in front of you reclines)"
Cons: "I booked for baggage through kayak and had to pay again. What a scam"
Pros: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Cons: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Cons: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Pros: "Nice aircraft , excellent crew"
Cons: "Couldn't easily buy checked baggage beforehand so had to pay at the check in counter. The self check in kiosks did not work at CDG airport."
Cons: "Its the worst airline"
Pros: "It got me to Larnacasafely."
Cons: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Pros: "Everything was fine."
Cons: "I liked everything"
Pros: "I like the crew on the flight only."
Cons: "I never like the unpolite coordinating with the travellers."
Pros: "Boarding was quick and easy, painless and the flight was on time"
Cons: "They kept the lights on the entire time on a 11PM 4 hour flight. The cabin temperature was very warm and not much room in each row."
Pros: "The food"
Cons: "Itching negative"
Cons: "In my electronic ticket there was no information about charges for luggage. I'd tried to access a site to learn about it but could not get it. At the airport I was told that I had to pay $50 (cash only) for a small suitcase I was checking in. I've found it dishonest. The seats were very tight - no leg room."
Pros: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Cons: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."
Cons: "parked nesr chute but used buses to take us to the terminal"
Cons: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Pros: "Good flight overall. It was nice to receive drinks."
Cons: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."
Cons: "The baggage limits are very strict; if you haven't limited your packing & weighed your bags, be prepared for high fees. 3 of us traveling together with carry-ons that we took free on other airlines (thank you Iberia!) cost us $250!!! Lights were NOT turned off for this overnight flight & VERY noisy"
Pros: "Quick. Clean plane"
Cons: "Boarding a bit long but still fine"
Cons: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
Pros: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Cons: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."
Cons: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
Cons: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Pros: "plane packed full but staff still managed to look after passengers needs"
Cons: "dislike bus transfers to terminal for economy reasons"
Cons: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Cons: "Chaotic loading typical of Greek airports."
Pros: "The meal was very good and service"
Cons: "They made us pay 90€ even though I presented an email that said our bags were included"
Pros: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Cons: "Waiting more than 3 hours in Athens"
Pros: "Need to change flight to later date. Employee was rude and resold me wrong ticket and I lost my flight. Stuck in airport all day was forced to pay for a second flight from another airline to go home. No ticket was given to me."
Cons: "I did not know that I will have to pay for lagged 45$"
Cons: "Terrible seats uncomfortable that could not even recline"
Pros: "extra seat room. Very nice crew."
Cons: "I had only one piece of luggage to check in, and I had to pay for it as if it were a second piece which we sometimes have to pay extra for. In which world would a traveler to a outcry country travel without luggage???"
Pros: "I liked how the flight communication was emailed regularly. They let us know that the flight would be delayed. However, with bad wifi (not their fault) I only received these emails after my flight."
Cons: "The food was terrible. Each of the planes we had taken with Aegean had to board a bus and shuttle to the plane, so boarding the plane was a bit disorganized. No in-flight entertainment."
Pros: "Very good"
Cons: "Out of the control of Aegean the airport in Athens needs a lot more structure and organization. At times I thought I was to miss my flight because the amount of people."
Cons: "300 to 350 people online waiting, few windows open. We waiting for passport checkup for 1 hour. I had very bad experience. I don't know it was aegian airline or Greek airport. I think if aegian airline has nothing to do with passport check up then it's airports fault. For European Union were only few people and 2 windows open. For us us citizens and everybody else 300 to 400 people only 4 windows open. I would try to avoid Athens airport in the future"
Pros: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Cons: "Movies available weren't to my taste, which isn't of great importance anyway."
Pros: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Cons: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Pros: "They vere OK!"
Cons: "Food and drinks!"
Cons: "To arrive on time."
Pros: "Rude inconsiderate staff. Terrible plane"
Cons: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Pros: "Flight time was quite good"
Cons: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pros: "Friendly crew with a wide range of entertainment options"
Cons: "Smoother boarding. Was great once on board."
Pros: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Cons: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pros: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Cons: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
Cons: "They overbooked the flight which delayed boarding but the flight was on time."
Pros: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Cons: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Pros: "Almost every thing was very good"
Cons: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Cons: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pros: "Flight schedule, boarding management"
Cons: "No WI-FI service during my return flight, limited options for tv news programs."
Pros: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Cons: "This was a great flying experience."
Cons: "arogant staff, flight canceled, great difficulties to claim my money back"
Pros: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Cons: "Sweet or saulty 'Snack' is a joke"
Cons: "I remember a time when these flights had entertainment on them..."
Cons: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Pros: "Nothing stood out compared to other airlines"
Pros: "smooth flight, friendly crew"
Pros: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Cons: "Reschedulle of my journey to next day, everything tat followed"
Pros: "The air crew service"
Cons: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Cons: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Pros: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Pros: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Cons: "I don't remember anything about the food."
Pros: "The crew were very kind. The food was good."
Cons: "The space between the seats is very narrow and there is no entertainment."
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Cons: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Pros: "Staff, seats (exit)"
Cons: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Pros: "Plenty of food and drinks, pleasant crew"
Cons: "Please change food, enough of pasta every time."
Cons: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"
Cons: "Delay of 1 hour on a flight of 1 hour during lunch time and neither a snack during the flight."
Pros: "The plane itself was ok, the food also was ok."
Cons: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Pros: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Cons: "Ground crew was a big bottleneck and Austrian security did not help."
Cons: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Cons: "Our baggage did not make it to our final destination"
Cons: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Cons: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Pros: "Salzburg airport connection first leg flight"
Pros: "I was offered to change my flight for 400 Euros, and did so. Had the offer been for less money, I would not have. I was told that the chance of my losing the new seat was minimal, as the computer was very overbooked and rarely wrong. I was then told at the gate that I had to wait there, and did so, despite having already checked into a lounge (for a fee), because I needed to print a bank bill (my reason for going to Moscow from Vienna, not directly home from Vienna to New York, is to pay a fee into an account at the bank). So I waited, and in the meantime contacted my friend in Moscow to tell him I'd be arriving 10 hours later than planned. Then at the very last minute that 2 people who had booked for the flight had not appeared, and that I had to board it. Hugely frustrating on account of the endless assurances made."
Pros: "The crew was indeed amazing. First the first time of my life I was wishing for a couple more hours on the plan (premium ticket)"
Cons: "All in all everything was fine"
Cons: "Delayed the flight so long and it was a longer process then it said"
Cons: "Attentive crew. Food and snacks should have been available for free."
Pros: "Good legroom"
Cons: "Flight was delayed by over an hour"
Pros: "We liked VERY LITTLE ... we will never fly Norwegian AGAIN... I will look for a different airline plus, I will tell anyone I can not to fly Norwegian Air period !!!"
Cons: "NO, THE CREW WAS “NOT” AMAZING !!! They were VERY UNFRIENDLY... if you ordered food in which Is RIDICULOUS YOU PAY for EVERYTHING even a SODA in the first place. It is delivered with ZERO customer service!!"
Pros: "Free wifi was great!"
Pros: "Good movies and entertsinment"
Pros: "The crew is great, gave me a bandaid was smiles and kind."
Cons: "The boarding was a mess, and the arrival was long- got to Ft lauderdale 20 minutes early only to sit on the tarmac. The customs in Ft Lauderdale is the real mess- no organization, 1 line and too few customs people working. That airport is a nightmare!"
Pros: "Seat was good and so was the crew"
Cons: "The food was not enough even for me; 96 pounds woman. I had vegetarian option and had small salad and 2 pieces of tofu with plum for desert. Not even a piece of bread."
Cons: "$100 for 1st bag? Outrageous."
Pros: "Good selection of latest movies available for free."
Cons: "No Wi-Fi on board. No drinks were offered during the flight, only water at the end."
Pros: "Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good."
Cons: "The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline"
Cons: "Bad! I will defiantly fight for a refund !!!"
Pros: "Crew was lovely"
Cons: "I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now."
Pros: "Super fast boarding, quicker flight than expected"
Pros: "Dreamliner is a comfy plane, good seats w/ decent legroom."
Cons: "Food options. Not good choices, overpriced, and they ran out of many options on both flights. Poatao chips stale, terrible corn curls. The only main dish vegan oprion was cup o noodles type soup whivh was bland. I didn,'t know about ordering meals ahead, where I would have had more options. 11 hours is a long time to have such poor options.BRING YOUR OWN FOOD! Water should be offered free of charge- hydration on a long flight is important."
Pros: "Service on the plane and comfort. The cabin crew was outstanding-very customer oriented."
Cons: "Ground staff was absolutely Third World. They were rude, arrogant and disorganized. Four stand around standing and joking while the lines get longer and longer. One barely functional male yelled at me to get behind the yellow line that I was standing on. We stood in the jetway 15 minutes while these inefficient, arrogant people continued to laugh and talk on their mobile phones."
Pros: "You ought to have a NA option as Food was not served on this shorter route."
Pros: "Great entertainment system"
Cons: "Tough chairs, no water service if didn't order meal in advance"
Cons: "If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other"
Pros: "Crew was very friendly, boarding was quick."
Cons: "Husband is tall and there is not much leg room, there were no complimentary non alcoholic beverages."
Pros: "Smooth ride. Wide variety of snack options. Convenient charger for my electronics."
Cons: "Wish I knew I’m advance the importance of choosing a non-middle seat. The middle seat for 9+ hours was pretty miserable."
Cons: "Prison food, torturous seats, no complementary anything"
Cons: "Narrow aisles. Disorganized queue when boarding. Flight delayed without giving any information about the delay"
Pros: "The quality and amenities of the plane"
Cons: "Arriving to my destination 12 hours later than planned."
Cons: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
Cons: "Preordered meal was terrible"
Cons: "I missed checkin by 2 minutes, because there was line of people checking in for later flights."
Cons: "There was no communication and the whole experience was extremely disorganized. Our flight was cancelled and delayed numerous times. We were in the airport until 4 am two nights in a row."
Cons: "No meal served on an 9 hour flight .... no blanket or pillow WOW didn’t realize that was possible"
Pros: "Getting off the plane"
Cons: "Norwegian brought in a charter jet, there was no premium class even though I paid for a premium ticket. The seats were small, cramped and didn’t recline. They crew wasn’t helpful at all. Never flying Norwegian again."
Cons: "6hrs delay, turned out 7.5 hrs. $360 extra for oveweight suitcases and almost missed the connection. I was the last one to board and im the end NONE of luggage arrived w me to final destination! I claim a full refund!"
Pros: "The planes were nice, the crew were friendly."
Cons: "The plane on inbound flight to London was overbooked by 51 seats. The crew did not see that I paid for a premium seat and after 3 hours of waiting at the checking counter I was the last person receive a seat on the plane and was downgraded to coach. My luggage was never put on the plane - although the crew promised they would assure my suitcase made it on. On the way back (LON - FTT) the airline did not have any headphones and did not have any snacks for purchase - obviously very poor planning for a cross-Atlantic flight. If they were unable to properly stock the plane prior to departure, they should have notified people waiting at the gate, so that the passengers would have the opportunity to purchase those items at the airport prior to departure."
Cons: "Jobbigt att behöva åka buss till och från planet"
Cons: "Broken seat, no movies "they didn't download", we were promised a drink as a lame compensation for a 7 hour flight with no entertainment. Drink offer was rescinded to no alcohol. You have to buy everything you need and there are extra checkpoints at every possible juncture to weigh bags, check status and docs. Not worth the small savings."
Cons: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"
Pros: "Flight time was shorter than the reported time on the ticket."
Cons: "The wifi connection was poor & no individual TV screens to watch movies. Also, no music during flight."
Cons: "I was charged $65 for a carry on that they wouldn't allow me to carry and made me check the bag ..."
Cons: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"
Pros: "Flying in a Boeing 787, flight was on time, crew was very professional, more comfortable than legacy airlines."
Cons: "Cabin was cold, drinks, meals, services were bare minimum"
Pros: "Fantastic value. Clean plane with good cabin crew. We took off on time, had a pleasant flight and landed safely and on time. What more do you want?"
Cons: "I'm glad i paid the E11 for a seat with leg room. It might have been tight otherwise for a flight over 2 hours. Worst coffee I've paid for anywhere recently. This was a big black mark for me."
Pros: "Its very cheap! But its a typical no-frills airline that doesn't give you food, extra leg room, etc. The woman at the check in line was super nice, though, and gave me a seat in an empty row."
Cons: "They didn't give us any (free) food for a flight from Providence to Dublin. You have to get your carry on approved by the check in desk first, so you can't go right through security even if you've printed out your boarding passes."
Pros: "easy boarding friendly staff clean plane"
Cons: "really did not like all the extra charges from what is customary on a long international flight. charge for blanket, snacks, no scheduled meal service. no wifi on flight either but had USB charge ports. this was a 12 hours flight. would not do it again, there was no discount for the fare in comparison to similar airlines that provide all this in the standard fare."
Pros: "-Great selection of movies on the tablet, great service for what you pay for. -Overall good experience"
Cons: "-Took off half hour late, causing us to be sitting on the runway in Boston for an extra 45 minutes. Unavoidable but no explanation. -Skipped my row twice when asking for drinks"
Pros: "Did not keep us informed of the delay and I was not offered anything to drink."
Pros: "The lighting was nice and the personal entertainment on each passenger's seat were nice for a long flight."
Cons: "The airline list our car seat, so we had no way of taking our child on the two hour drive home from the airport. Orlando Airport offered absolutely no options."
Pros: "The aircraft is new and for the most part clean. However my table was sticky and dirtty."
Cons: "The crew is the rudest, least service oriented i have ever experienced. i will do my best to find another airline before flying with this one again."
Cons: "Checking in had a long line"
Cons: "One of the worst experiences I have ever had at checkin and boarding. Waited over 2 hours to get to the gate (luckily got there early), very rude staff at checkin."
Pros: "The plane was modern and spacious. A 787 Dreamliner."
Cons: "The flight attendant acted like I was imposing to ask for a cup of water."
Cons: "Less time at the AirPort after landing"
Pros: "Not super comfortable"
Cons: "Snacks/Drinks for free"
Cons: "Check in process is stupid and staff was very unhelpful."
Pros: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
Pros: "Delayed and had to have replacement plane"
Cons: "Delayed and had to have replacement plane"
Cons: "Rude gate agent and they played the blame game as to why they were late!"
Pros: "You got what you paid for"
Cons: "Delayed , everything is nickel and dime"
Cons: "We spent a lot of time standing in lines."
Pros: "We had a very short flight from Dublin to Edinburgh and everything was good"
Pros: "Flight was ahead of schedule! Cheap and efficient!"
Pros: "on time quick boarding from both ends of the plane friendly staff"
Cons: "No tv or entertainment"
Cons: "Slow, uncomfortable system of mass boarding."
Cons: "Arrival is horrific"
Pros: "The price makes it very inviting to fly Ryanair. I misunderstood the need to electronically check in before I arrived at the airport but was helped, very courteously, by the ticket agent."
Cons: "Any food or beverage was for a fee. It was a short flight and midday so it wasn't a problem for me but under different circumstances it could be."
Pros: "Grew was nice, professional"
Cons: "Flight was delayed. I missed my business meeting"
Pros: "Quick flight"
Cons: "Nothing free, not even a cup of water"
Pros: "The food options were pretty good."
Cons: "The seats didn't move back at all!!!"
Cons: "Extra baggage cost"
Cons: "They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled."
Cons: "Boarding was haphazard and painful."
Pros: "The flight was A-okay, but the experience leading up to it was not."
Cons: "First of all, the website is laid out in such a way that it's easy to make unnessasarry additional purchases. We ended up purchasing seats at the very back of the plane. We were unable to print our boarding tickets prior to checking in at the airport and after waiting in line for help, were directed to self help computers that we had to pay-to-use. These were not working and after lining up for help several more times (to get change to pump into the computers etc...) and sending off a 'chat help request we finally left and got a different clerk. While this second clerk was telling us we'd have to pay for her help, someone else overheard our challenges and took over from the clerk, printed our boarding tickets at no further charge and got us on our way. While we certainly appreciate the service at the end, it should never have come to that."
Cons: "U have to print boarding pass 2 hours before I did t See this written anywhere . Also they close the gate 30 minutes before and it takes 30 minotes to get to the gate Very difficult process so fate was closed and I had to pay 60 eu for luggage which was never clear anywhere and I had to check-in 3 hours before you have to check in before u can print the boarding pass so I was looking for a boarding pass but could t get it since I didn't know I had to check In???????? Mo5hi g explained anywhere!"
Cons: "Terrible customer service. Rude people working."
Pros: "Neat plane and friendly hostesses"
Cons: "Lousy timing flight was delayed over an hour"
Pros: "It was cheap, quick and easy"
Cons: "The rules around baggage, priority boarding and purchasing seats is not very clear"
Pros: "The airport was great"
Cons: "Flight was late leaving, the airport kept changing gates so people were running back and forth, a lot of turbulence in flight."
Cons: "First, I tried to check-in online but their system was down. I outsmarted them because I took several screen shots of different timelines. When I checked-in at their counter, they wanted to charged me €40. The lady wouldnt believe me when I told her that I tried to checkin online for 2 hours but their system was down. That's when I showed her the photo of the screen shot, she called someone on the phone telling him or her of the situation and that I have proof of screenshots. They finally allowed me to check-in with no fee. Second, When I dropped my 3 luggages, they wanted to charge me for my 2 check luggage allowances. I told the lady that I bought online for 3 luggages allowances,but their system only showed that I only bought one. It took several minutes for them to realized that I was right. Third, maybe because of my lack of sleep and tired of travelling for over a month, i left my shoulder bag under the seat of the plane. My fiancee's and my passports as welk.as £500, smart tablet,camera,credit cards,jewelries and other personal belongings were inside my bag. That day was the last day of our 40days vacation. When I got outside of the terminal, that's when I realized that I left my bag on the plane. I went quickly to Ryan air desk but the lady told me that we have to go to the lost item counter and wait for my bag to show up. I waited the whole afternoon at the lost item counter and the lady there told me to just call them and ask if my bag has showed up. When I got to the hotel, I called the airline for rebooking on my flight back to my country. I went back the next day to the airport,but my bag has not showed up at the lost item counter. I was able to get the contact numbers of Ryan air in-charge of this matter. I requested someone to call the person in cbarge,telling him that my bag couldnt be lost because of strict security inside the airport, after a long wait,they finally said they found my bag. I waited 1 hour for Ryan air staff to turn over my bag to the lost item coiunter. When I finally got my bag, there were only £40 left in my bag and a piece of jewelly was missing. I will fly back to my country today and I will file a formal complain with Ryan air as well as write the CEO or President of Ryan air of the way he runs the business. I'm glad I got back our passports but the whole world should know about how Ryan air run their business. PLEASE,.STAY AWAY FROM RYAN AIR."
Pros: "The flight attendants wont stop talking the whole flight, the temperature is so cold and the lights are never turned off, which makes it impossible for you to sleep on the plane."
Pros: "Gave 1 star for food & entertainment as didn't buy food and of course too short for entertainment Would fly again with Ryan Air if they didn't insist on a printer boarding pass, too difficult."
Cons: "Having to print out a boarding pass is almost impossible when travelling as no access to a printer. The check-in area at Dublin as poor signage as I needed to get my booking pass stamped & passports checked The seats didn't recline & because I am not tall the head rest curve pushes my head forward (on most planes) have gap behind neck so very uncomfortable only helped by reclining seat. Boarding messy as no seat order called hence isles blocked, most planes load back seats first keeping isles free, this plane had back & front stair gangways but weren't told."
Cons: "Over crowded. Uncomfortable seats"
Pros: "A quick flight."
Cons: "The additional charges for checked bags. LOTS of additional charges!"
Cons: "I have NEVER encountered such rude people working anywhere. The staff was impolite and abrasive. I had a question on my bag and they would not discuss with me. I will NEVER fly this airline again. On my vacation in Europe this trip, I flew five different airlines. All other airlines were wonderful - this one, absolutely NO Customer Service from check in to the flight. Staff were irritable. Unfriendly. I was told this is their reputation - horrible customer service and staff as they are a "cheap" airline. I've flown budget flights before - I've never dealt with any customer service like this!"
Cons: "Seats don't recline. No leg room. Cattle car feel!"
Pros: "Great price and convenient . On time"
Cons: "Tight quarters"
Pros: "boarding was on time and no delays on the tarmac"
Cons: "Extra fees for luggage. Tiny seats w/out reclining"
Cons: "Everything, especially the employees"
Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."
Pros: "I liked the price."
Cons: "I didn't like the fact that the employees at the check-in counter had less information about the flight than I did (I informed them that it was running late). Then when the flight was two and a half hours late, there were no employees with whom to talk about how to help me make alternative arrangements when I got to my destination (the lateness of the flight significantly disrupted my travel)."
Cons: "We did not know when we bought the tickets that there is a $45 dollar fee for checking in at the airport. We received a reminder email in our inbox a few hours prior to our flight, but we were already traveling and our WIFI access was limited, so we did not see it. It cost an extra $90 dollars to check in and a bit of stress as we were attempting to check in before the two hour mark using the airport internet that was spotty. We ended up missing our checkin by minutes, and had to pay. It was like being on one of those timed amazing race shows. $90 dollars!!! Won't do that again."
Cons: "Over 1 hour delay! Really terrible"
Pros: "Price from Dublin to Glasgow was unbeatable. They try to get you in the plane quick."
Cons: "They close the door 40 minutes prior, so make sure you get there with plenty of time to line up."
Pros: "We arrived to our destinations, and so did our bags. Good! And crew were all friendly."
Cons: "But this budget airline feels so in every sense. Boarding is from Tarmac, even coffee or tea costs checked bag, and weight limits are low, boarding is chaotic, no flight entertainment... By the time we paid for all our bags and did the whole dance of moving items from bag to bag to meet limits, we could have probably picked a better airline and had more comfort. They have a policy to charge for musical instruments, and even though there was space, on our return flight we were forced to check it, which we mostly try to avoid for safety of instrument...the way out no issue, the way back we got a stickler. Overall, for single travelers who don't care where you sit and just have a small bag, go for it. Trying to shoehorn a family of four plus instrument led to several up charges and annoying encounters at airport. I'll avoid next time."
Pros: "Service, quick boarding"
Cons: "Finding a place to print my boarding pass"
Cons: "Our backpacks cost as much as our tickets. I probably will use them again, though."