Everything was very excellent The food was great The crew was so nice 🥰👌🏽 I really appreciate and loved travelling with Air Canada 🇨🇦
Extremely long wait in line to board - over an hour & a half - with little explanation of what or why or any estimate of when. Delayed take-off (2 hrs) due to lack of ground crew. The video system on board wasn’t functional for an extended period of time - tried to reload several times before it worked, and then not all screens were functional. Abrupt and hurried service of beverages and meals. Overall, we have had much better experiences with other airlines.
I was not happy with the final total layover duration of 6hours. I booked a flight with 3h layover in Toronto, and a few weeks before the trip initiation I was notified of flight change due to flight cancellation of connecting flight, extending the layover to 4h. On the day of flight, the connecting flight was delayed by 2h so the final actual layover total was 6h. I would rather pay more to choose direct flights to Tokyo if layover duration keep on extending like this if I choose Air Canada.
Cons: "The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19."
Pros: "The crew was nice"
Cons: "I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights"
Pros: "Aircraft and cabin crew were superb."
Pros: "They had very bad service for 5 hours flight I asked two times I need a coffee but they didn’t give it for me and on that time I saw they serviced for two another guys just they said to me “we come back to you” but unfortunately they didn’t come back. No facilities for calling the crew. I am very angry for my flight Toronto to Vancouver specially the bad crews."
Cons: "See and train the crew and look for your services for 5 hours flight."
Pros: "Absolutely nothing horrible flight"
Cons: "We were delayed 1hour and 45 minutes leaving Vancouver. As a result we missed our flight to Tokyo. We were promised by the flight attendant that our flights would be rebooked upon arrival in SAN Francisco and they were not."
Pros: "The trip was a smooth and on time."
Cons: "The lack of finesse and discretion among the crew. The food quality was poor."
Cons: "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"
Pros: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."
Cons: "Clean washrooms. Stewardesses very helpful. Good food."
Pros: "Disable passenger here. They were very helpful and accommodating"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "To like food, service."
Cons: "At Check in, the guy give me the seat number is too big:("
Cons: "short time between the 2 flights, need to run to catch the next flight. Poor selection and lack of food inventory."
Pros: "pleasant staff / flight attendants."
Cons: "i was unlucky to get young noisy kids behind me and in my row each flight. but that is nothing Air Canada can do anything about."
Cons: "they should give a warning about downloading an entertainment app before an almost 5 hour flight. made no sense that our 1 and half hour flight had built in entertainment and the longer flight required an app"
Cons: "Food options weren't given until flight attendant was walking the aisle which was too late to obtain payment to tender for a meal option."
Cons: "Flight was delayed for at least an hour."
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Pros: "I liked the overall experience of flying with air canada this was my first time using air canada before this I used westjet a lot a friend of my suggested air canada so I gave it a try and happy to have doNE it"
Cons: "The only issue that I have is the fact of the charge for the charge of the suitcase and the carryon as so much that when we get to the plane there is not enough room for all of the carryons"
Pros: "Nice friendly staff in plane, and experienced staff at airport (unlike in Okinawa, Tokyo and Osaka). Nice to be able to recheck bags and clear US customs in Vancouver, BC thanks to the US section of the terminal, so that we didn't have to do that upon arrival in Portland."
Pros: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
Cons: "Disappointing and awful. My flight got 5.5h delayed before even leaving. I was not even notified about that. I hope to receive a refund because it was the biggest inconvenine Air Canada has ever caused me."
Pros: "The flight was uneventful."
Cons: "The flight was delayed by almost 30 minutes, but there were no announcements in the gate area until 20 minutes after the original departure time."
Cons: "Missed the flight due tot eh first delay then the next one got delayed too"
Pros: "There was enough legroom, as compared to airlines like Cathy Pacific."
Cons: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."
Pros: "Zoned boarding"
Cons: "Food limited and must be purchased. Entertainment must have downloaded app."
Pros: "I'm glad Air Canada took appropriate precautions to ensure our safety, however..."
Cons: "On the flight from Portland to Vancouver, someone was allowed to board the plane and then leave, with no explanation, no accompaniment, and no way of contacting him. Consequently, our flight was delayed 3 hours while police and bomb squads checked the plane and all the baggage. Why was this person allowed to disembark in the first place? This occurred during boarding, so there should have been attendants there to stop him or at least ask him where he was going. And once he did disembark, why was no one able to track where he went? Seems like an odd security breach and, ultimately, a huge inconvenience for the passengers who remained on the plane."
Pros: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Cons: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"
Cons: "Food was terrible, plane was freezing"
Cons: "Check in process was slow and messy. Check in clerk I felt with was borderline rude. May want to consider a check in kiosk to speed things up. I stood in line for almost 40 minutes waiting to check in before I pulled out my phone and checked in online at that point I was only half way through the line. If the flight hadn't been delayed I might have missed it. Additionally once boarded the cabin door was closed the second the last person entered the plane. An announcement was made that we couldn't leave till everyone was in their seats. But enough time had not been given to the passengers to even get down the aisle before such a snippy comment about needing everybody seated was made."
Cons: "Small, older plane = not much room and very little comfort Arrived late because?!?!?!?"
Cons: "The flight from Montreal to NYC was late by 2 hours:("
Pros: "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
Pros: "Good pilot. Take off and landing were very good. Clear announcements. plane was a comfortable temperature."
Cons: "Not organised on boarding procedures. Anyone could have gotten thro. Flight attendants wouldn't come by to pick up trash often enough. No movies or TV to watch on an 11 hour flight."
Pros: "Great food and great service. Not much leg room in the 'free' seats but the flight crew allowed us to move to an empty row so we had lots of room. Would definitely fly with them again."
Pros: "It was excellent!"
Pros: "Flight crew was excellent. Great service & comfort."
Cons: "Delays, waiting with little explanation."
Pros: "Decent flight"
Cons: "Delays are part of travel, but they're ridiculous and I am unhappy with the delay leaving Minneapolis. It caused all sorts of problems down the line because it caused me to miss my connection, take different flights, and come into Munich much later than I had expected. Also, you Canadians don't have Sudoku in your magazines. Why?"
Cons: "No screen to watch movies, had to download their app to watch anything on my phone, which I was not made aware of beforehand."
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "flight was late"
Cons: "it was late"
Cons: "Lack of space for carry ons."
Pros: "short, easy flight from Indy to Toronto. Very professional and nice flight attendants, easy boarding, easy departure. Thank you!"
Pros: "I wish it was better advertised that there was no dinner service on a three hour flight!"
Cons: "If I am booked on an international flight where I am allowed to check in 2 bags, why would this first leg charge me $70 extra for a piece of baggage??? Does not make any sense!"
Cons: "flight booking was changed from non-stop to connecting!"
Cons: "My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking."
Cons: "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
Pros: "overall great flights"
Cons: "food could've been a bit better."
Cons: "The booking process for a ticket is not very user friendly and confusing it was the first and last time to use your"Services" for me Can't change it anymore And it was not even a Lufthansa flight carried out by United Airlines Die"
Cons: "Everything was great"
Pros: "On time arrival"
Cons: "No in-flight service"
Pros: "Accurate information"
Cons: "Nothing . It was ok"
Cons: "Excellent flight nice ground and flight crew"
Cons: "The tickets we purchased should have taken us from Indianapolis to San Diego with a 2 hour-ish layover in San Francisco. Instead, we got changed to Indianapolis to San Diego with a 15 minute layover in Chicago. Our plane landed in Chicago 20 minutes early, but then we sat out on the runway for 45 minutes waiting for a gate despite being able to see 3 or 4 open gates from our window. We didn't get to deplane until after our connecting flight was already boarding and both my fiance and I had to use the restroom really bad. Needless to say we had to literally run to catch our connecting flight."
Pros: "How the crew approach to me and my wife"
Pros: "Everything went well"
Pros: "The flight was short."
Cons: "Felt cramped and"
Pros: "Service was excellent and was on time"
Pros: "The crew was awesome. Very kind, polite and Professional. They made the flight smooth!"
Cons: "Need larger seating arrangements. I'm a little big and it's hard to sit alongside someone the same size or larger. Other than that comment, all was well."
Pros: "The staff all the way through were awesome. Facilities were clean and as expected."
Cons: "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
Pros: "The crew was incredibly nice, and the plane was very clean."
Pros: "Crew was attentive, friendly. Captain kept us infirmed"
Pros: "easy boarding nice roomy uncrowded plane"
Pros: "The flight staff"
Cons: "Not telling us the delays in time"
Pros: "Delayed because of weather maintenance and people"
Pros: "The coffee and cookie. On time."
Cons: "Seat is very narrow."
Cons: "Tiny aisle, hard seats"
Pros: "We left on time, and arrived early."
Cons: "No down side."
Cons: "All of it. Pretty much everything."
Pros: "Movies on personal device"
Cons: "Surrounded by noisy babies"
Pros: "Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day."
Pros: "Very short flight seating was normal for what I expect as a guy my size"
Cons: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
Pros: "The flight was smooth. Boarding went past fast. Flight attendance was great."
Cons: "The seats were a little small."
Pros: "Thank you for a job well done!"
Cons: "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
Cons: "The man beside me was severely overweight and sweating profusely!! His wet, sweaty leg was pressed up against me and he smelled awful!! Worse flight I have ever experienced!!!i I'll never fly United again!!"
Pros: "Everything ran super smooth from baggage check in to departure exactly on time. Even arrived 25 min early."
Cons: "Even upgrading to economy plus seating it was still u comfortable. Wifi if you chose to pay. Tiny little bag of pretzels."
Pros: "The Indianapolis airport"
Cons: "The plane is too small, I'm 6 foot 4 inches tall and there no leg room, my leg was raising the middle arm rest, I apologized to the guy next to me...he was cool about it. The plane does not absorb turbulence very well. That plane is to small for a flight that is a little over 2 hours"
Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"
Pros: "Nothing terrible I've had better!"
Pros: "The crew is kind"
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Pros: "On the way to Chicago I was pleased with the staff."
Cons: "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."
Pros: "Loading was quick and easy with smiles and greetings from hostesses"
Cons: "No drink service on either flight, dumped on jetway and had to take bus to a gate and then navigate to our new gate. This made short layover time even shorter. I flew United down there and had drink service for that led of flight with them."
Pros: "The whole trip was easy and non dreadful"
Pros: "Courteous and friendly employees..helpful"
Pros: "No problems"
Cons: "Little bumpy but bad weather"
Cons: "Rough landing, baggage got lost both times ive flown with united and still had to pay after being late over 2 days."
Pros: "My seat, I paid extra and had seat with more leg room"
Pros: "It was on time and things went smoothlyi"
Pros: "Flight was on time, everything went smoothly."
Cons: "Flight was too short for a meal but possibly a choice of 2 sandwiches along with the beverage they served would be a nice option? No In-flight entertainment that I was aware of."