Family was upgraded from economy to business class. Wonderful experience! Food was great and the service was exceptional! We did have a tight connection in Zurich because of air traffic congestion. That said, our bags did not reach Chicago. That is understood but Swiss Air should have their stand staffed several hours after the flight arrives due to O'Hare immigration back ups to handle any baggage issues. Furthermore, Swiss Air should have a working US 800 number to handle any baggage issues. I called their customer service number and they gave me the number for Lufthansa baggage, then the number for United baggage, then the number for Swiss Air baggage in Zurich. Swiss Air customer service was not helpful with my baggage issues. A global airline should have working 800 numbers in the US or should empower their customer service agents to handle these events. I completely understand the tight connection and bags not making it onto the aircraft, but there needs to be a first rate support system in place if this occurs. Swiss Air is lacking in this respect.
The food was really good for a flight; the crew were genuinely engaged and service oriented.
Pros: "Nice crew and prompt service"
Cons: "Crammed, narrow seats"
Cons: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Cons: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Pros: "Great helpful flight crew"
Cons: "Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight"
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pros: "Crew was perfectly fine."
Cons: "Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!"
Pros: "Nice crew, plenty of food and snacks available. Good wine."
Cons: "Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats"
Pros: "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
Cons: "We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space."
Pros: "On time. Check in was very easy."
Cons: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Pros: "I like the service, the crew and the overall experience of flying Swiss."
Cons: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Pros: "Swiss Lounge, food excellent."
Cons: "everything was very good"
Pros: "Great airline overall!"
Cons: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."
Pros: "The service was exceptional and there was great entertainment available on board."
Pros: "Fast flight and crew was amazing."
Cons: "Seats are terrible. Food is just ok, could me better, I remember 2012 when I was flying first time with Swiss (same route), food was excellent and seats were much more comfortable. I’m thinking to get back on Turkish Airlines although the trip is much longer, they are much better in both above mentioned segments."
Pros: "Great flight. Lots of good food."
Pros: "On board service"
Cons: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "The gate was changed without significant announcement"
Pros: "good entertainment system, modern aircraft , friendly and competent crew"
Pros: "Very attentive to children at boarding and in-flight."
Pros: "The staff was very attentive."
Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"
Pros: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Pros: "EXCELLENT LEG ROOM"
Cons: "Seating and foot space was uncomfortable to me."
Pros: "Short flight"
Cons: "The tram ride to the plane"
Cons: "The security check point was frustrating. I was detained for :20 regarding my sealed duty free purchase.... Will not shop duty free again on a two-leg itinerary."
Pros: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Pros: "comfortable flight"
Cons: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."
Cons: "A gap between flights for 20 hours"
Pros: "Good service... good food....on time. I will fly Swiss again."
Pros: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Cons: "no entertainment at all."
Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Cons: "Seats in Economy are too tight. There's no room to move, and if the person in front of you leans back, the seat is inches from your face. In an emergency, the instructions are to lean forward with your head on your knees. This maneuver is impossible."
Pros: "Great kosher food!"
Cons: "Leg room"
Pros: "Good seats - comfortable Attentive service"
Cons: "Found my business class seat given away to a lady with a dog. Mine was window but with extra table next to aisle. She had aisle seat but with exactly the same configuration. Idea was she would place the dog on the table space next to her seat. It would be exactly the same for both seats. Do not know what they were thinking. There were other business class seats on the other side that had the table space ext to the window away from the aisle. That would make sense for the lady with dog. Business class was full and I was the last to get on, 45 minute connection in Zurich from terminal A to E, my seat was given. But as I objected, they moved the dog lady and gave me back my seat. But they never asked a person in the seat that would have made sense to give her to trade seats."
Pros: "Went great, no complains"
Cons: "HOT turkey sandwich"
Pros: "The crew was excellent."
Cons: "The seats are too close to each other. \"
Pros: "Decent food (great chocolate), polite attendants and updated aircraft"
Cons: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."
Pros: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Cons: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Over 3 hours of delay without any assistance from klm
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Very nice airplane and pleasant crew"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "The crew."
Cons: "The time between flights."
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Cons: "Not being 1 hour late"
Pros: "The friendliness of the crew"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "old screens and entertainment system leg room to small"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "I slept pretty much the whole time"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Good service onboard, good food. On time."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Lovely staff, good food, great movies."
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "Very friendly crew"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "The included snacks and the seats."
Cons: "old plane, tight and uncomfortable"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
5 hours delay without any information given until one hour to the departure. Middle of the night. We were running around the airport just to find out what was going on. Crew and staff was awful. I almost missed a wedding because of this
Flight delayed for an hour approx
Flight departure delayed which resulted in me almost missing my connection
Boarding at Luton is not the most pleasant. Standing in queue for 1 hour 😕
People are not wearing masks and crew don’t care
Cons: "My friend faced a problem he was booking the flight through your site by kiwi.com and he coudnt do the check in because he dont have the email and the password so he had to pay 60€, so i hope if the kiwi.com notes this matter."
Pros: "Great crew"
Pros: "Quick service"
Cons: "When i arrived in london gatwick , with easy jet , my flight was late on entry and the bus did not connect on time with the scheduled buses and it did not give me enough time to get to london stansted. Extra costs of 158 british pounds to take a taxi do i could catch my flight . Very unprofessional"
Cons: "The flight was okay but 40 minutes late due to issues at Hamburg Airport. I.e. the problem was not with the actual flight or with Ryanair."
Pros: "Ease of boarding with priority."
Cons: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
Pros: "It was cheap, so, I won't complain."
Cons: "It was cheap, so, I won't complain."
Pros: "Crew were fab."
Cons: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Cons: "You have to pay to check-in at the airport. And they make you go to another line to check in again. Also when I weighed my luggage it was 13-kilos which means I could have it as a carryon. But at the gate they made me pay another 50 euros for my luggage"
Pros: "Getting off the flight. At least they didn’t lose my luggage."
Cons: "Everything else"
Pros: "Ryan Air’s website was down most of the evening when I attempted to check in. Once it finally came back, they had no record of my booking. After hours of attempts I had to call it quits. I will report this as fraud to my bank. I had to book another flight. Thanks, guys. Great platform you’ve built here."
Cons: "The heat in the cabin was way too high"
Pros: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Cons: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Pros: "What’s there to like?"
Cons: "One of our ticket holders had to have back surgery due to herniated disks and was/is unable to travel. Ryan Air allows for refund requests but does not give refunds! We are unable to get any of the money back and not able to use the tickets. United Airlines on the other hand gave you s a full refund."
Cons: "they forced me to check in my small han luggage even though i would have put it under my seat which does not disturb anybody and wors with every other airline. + 1h delay without information. result: I was home at 1am in the morning instead of 11h30."
Pros: "Nice staff, flight was fine"
Cons: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Pros: "the price"
Cons: "the delay"
Pros: "Ryanair is barebones but gets you where you need to go for cheap."
Pros: "Early take off and excellent all round"
Pros: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Pros: "Great trip, right on time, plane was clean, colors are a little weird, guessing some one is a Michigan football fan"
Pros: "Polite cabin staff."
Cons: "Delays, no information given until After entering the gate area, and even then not until after we should have been boarded. Not enough information and not clear when eventually given. Tray table and back of the seat in front were both dirty, dried on spillage from a previous flight."
Pros: "Cheap and convenient"
Pros: "Crew were friendly and polite"
Cons: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Cons: "A little late setting off"
Pros: "Fly was moved from 18.00 to 22.00 After that 30 minutes delay. They tooks my 2 bags because of leak of space Inside a plane. So I spent anothet 30 minutes with my 2 kids awaiting for collection of my lagguge after arriving. Horrible experience!"
Cons: "Their website is difficult to navigate, if you are overseas and do not have access to a printer, they will charge 15 Euros to print your boarding pass at the airport. The seats cannot be reclined. It is not inexpensive, as they will make you believe, a charge of 40 euros per checked baggage.... you are better off taking a regular airline, sometimes."
Pros: "Low-cost flight. Very affordable. Easy check-in online. Clear policies. Friendly staff. Comfortable flight. Tips: Print out you boarding pass. Pay ahead for check-in or extra luggage. Expect to pay extra if you print your ticket at the airport, pay for luggage at the airport, opt for a reserved seat. Don't expect complimentary snacks and drinks (available for purchase). Their Sky Mall magazine is the entertainment and gets passed out (recommend you bring your own entertainment). These are all necessary to keep these flights very low cost! It is worth it!"
Pros: "Checked bag for free at gate. Got a window seat"
Cons: "departed 15 mins late."
Pros: "Low price, departed on time, arrived ahead of schedule."
Cons: "Boarding area very crowded. Ground Staff so-so"
Pros: "Priority boarding was beneficial . Flight landed ahead of schedule ."
Cons: "Not enough milk ! Purchased coffee but milk was scarce , didn't let us know until afterwards ."
Cons: "Plane was late to take off by 40 minutes We arrived at the plane early on the bus, but couldnt board as the stairwell hadnt been fitted to the plane, therefore had to sit on the bus in the heat until the stairs came along"
Cons: "If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back"
Cons: "Everything. Poor customer service. Fees galore. Fees for picking a seat, 30 euro to print a boarding pass? are you kidding me? over 90 euro to check two bags, seriously?! This airline is a joke and I will never use it again."
Pros: "Effective service point A to B. Flew from Hamburg Manchester and seated 17A. Leg room good on the exit row."
Cons: "New slimline seats will be difficult for anything more than 2 hours"
Cons: "Ryanair is a cheap airline so not much can be expected."
Cons: "€50 charge for not booking online. No free snacks on flight."
Pros: "fast boarding, friendly ground & plane staff, no pedantic messing around with on board luggage...easy, cheap & overall remarkable value"
Cons: "nothing bad on this flight...I now have to write another 50 characters which is a bit silly"
Pros: "Organized and efficient at low cost"
Cons: "Bare bones, but that was expected for the price"
Pros: "Simple, comfortable, practical & cheap.Love Ryanair...they make quick weekends away possible...Ryanair have changed. In particular the fact that they allow a second small bag in the cabin make them now a lot better than easyjet (My experience with easyjet recently has been much more pedantic & fussy & awkward). Ryanair gets you there cheaply and with a decent degree of comfort and service."
Cons: "They tell you to check in online, it is not possible, then they charge you an extra €45 at the airport. Second time it has happened, it's a scam. Last time I fly Ryanair."
Pros: "flight dayed after boarding. comfortable for an ecomomy flight . no food or drinks purchesed .no entertainment on short haul flighs. overall value on a budget"
Cons: "I you don't check in within 2 hours only. You have to pay extra"
Pros: "Incredible cheap fare, but watch out, the airline has plenty of hidden tricks to extract you more money."