Pros: "The crew was nice and the seat was fine"
Cons: "New seats, internet service and at least water."
Pros: "Crew was helpful, worked to make the passengers feel comfortable."
Cons: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."
Pros: "Super friendly crew and great seats."
Cons: "the cabin and seats are old and seems dirty"
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Cons: "No complaints, good airline, good service, good staff"
Cons: "Latam could be better if permit that customer can change the sit at check in."
Pros: "Everything on time. 30 minutes ahead of schudle"
Pros: "it was ok flight, but on time, very important to me"
Cons: "the food... cream cracker and very sweet cake..."
Pros: "The food"
Cons: "The spaces"
Pros: "The flight was very comfortable"
Cons: "The flight should be not delay.. I paid money for been late...45 dollars they don’t appreciate loyalty"
Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Cons: "Better food"
Cons: "I got a middle seat. Any other seat would’ve been better."
Pros: "Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth"
Cons: "Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates."
Cons: "seat, food, entertainment system and options"
Pros: "Friendly crew and average seats."
Cons: "Would love to see a usb port at the seat like they have on some Avianca flights."
Cons: "Too tight, no entertaintment"
Pros: "On time"
Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"
Cons: "You have to pay for everything"
Pros: "Getting off the plane"
Cons: "Had to pay for luggage. Had to pay for TEA...didn’t even have milk. No air con of the seat."
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Pros: "Cheap flight, decent service, clean and safe plane overall"
Cons: "Flight was delayed about an hour but no communication from the airline as to why"
Cons: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"
Pros: "Smooth boarding. On time. Good crew."
Cons: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Pros: "nice peole, crew, great aiplane comfort and food"
Pros: "Gate crew was very nice and efficient"
Cons: "Had to wait 3 hours inside the plane in JFK with no electricity (no AC or lights) before taking off. The crew said it was the airport employees that had caused the problem."
Pros: "The airline and crew were all excellent and a real pleasure to travel with them."
Cons: "Upon looking at the flights out of Peru we found that there were a lot more choices for returning to Tampa. We were looking at 37 hours of lay over between Lima and Miami. Upon finding the flights with less lay over time we changed our flights and were hammered with $400 change fees. Seemed a bit deceptive that all the flights were not listed when we originally booked. Will use a travel agent next time to make sure we do not run into this situation again."
Pros: "Love the food, presentation, service EVERYTHING about this flight."
Pros: "Great short flight and they got us to Santiago early since everyone was at the gate"
Cons: "They changed my seat without notice nor great explanation."
Pros: "the seat is roomer than United airline and American Airline. the crew is much younger than other airplane company. the food and service are good too."
Pros: "Friendly and helpful staff"
Cons: "El cambio del aeropuerto de salida. Debíamos salir de aeroparque y tuvimos que viajar hasta Ezeiza."
Cons: "No complimentary beverage service I.e. Water or food. On a three hour flight, that is totally unacceptable."
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Pros: "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Cons: "Horrible seats even for "preferred" status clients. Unreliable and unavailable online service to check in and confirm seats. Two airlines who cannot view or help with the other's flights or even view seats or accurate flight information pretend to call themselves one airline. Lost luggage! Nearly impossible credit card payment system would not accept American credit cards"
Pros: "They gave me and exit row."
Cons: "Turbulence, but that wasn't their fault."
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "Good service"
Cons: "I lost my luggage (bag). I had to wait about 1 hour to go to the counter. Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter."
Cons: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"
Cons: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."
Pros: "Everyone was very friendly and the fight was comfortable."
Cons: "No complaints."
Cons: "A death in the family cause us to change our flight , they were not accommodating and were extremely insensitive. Try your best not to use kayak or Latam."
Pros: "Entertainement system, lightening system."
Cons: "Breakfast could be improved"
Cons: "Because of the terminal staff, I did not make this connection and had to spend the night in Santiago, and then wait for a flight to Sao Paulo and then to JFK, which added another 18 hours to my trip. This caused much inconvenience for me as I could not get home when I was supposed to. At least some of the terminal staff should have a good command of English and supervisors should be more willing to step in and help. I will try very hard NOT to fly with LAN again."
Pros: "On time, easy process, made announcements in English , good entertainment"
Cons: "Seats are very close together, minimal leg room, not great snacks"
Pros: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Cons: "More food , comfortable seats"
Pros: "The entertainment was ok."
Cons: "Everything else was terrible. From check-in to boarding to flight."
Cons: "Customer service from the crew, it could be nicer and better attitude and more positive."
Pros: "The price is affordable"
Cons: "TAP doesn't understand the first thing about customer service."
Pros: "Good airline, great service, boarding process, on time departure and arrival"
Cons: "No complaints"
Pros: "Tap crew is very nice."
Cons: "No turbulence"
Pros: "The staff"
Cons: "Providing more drinks and beverages"
Pros: "Flight on time"
Cons: "No gluten free meal available"
Pros: "Very on time, smooth take off and landing and friendly staff."
Cons: "Perhaps spirits offered other than just wine. And a vegetarian food option."
Pros: "Nothing went wrong so it is good enough for me"
Pros: "Leg room. Help with connecting flight."
Cons: "Good was ok. Could have been better"
Cons: "Food was terrible especially breakfast"
Pros: "Friendly staff"
Cons: "One of my checked bags never arrived. It has been a week and I still don't have my bag."
Cons: "Horrible Terrible airline Tap"
Cons: "Flight was delayed"
Pros: "The staff was kind and polite and the flight was on time and without occurrences. The entertainment was good."
Cons: "The seats were really uncomfortable, the food was just ok and they did not advertise the shrimps to the allergics, the beverages were rare for a flight so long, so we got headaches and dehydration. The price to dispatch the luggage and to book the seats in advance was insanely expensive!"
Pros: "Big plane. Breakfast snack was a nice surprise, didn’t expect that on an intra-European flight"
Cons: "Boarding started a bit late, didn’t like the bussing on the airport. Entertainment minimal (then again, it was an intra-European flight ...)"
Cons: "Flight was three hours late."
Pros: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Cons: "Entertainment system was wonky throughout most of the seven hour flight."
Pros: "Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários."
Cons: "Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)"
Pros: "Excellent Service - pleasant flight - comfortable seats"
Cons: "Poor entertainment system"
Cons: "The space/seat size was very limited"
Pros: "Flight crew was friendly."
Cons: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."
Pros: "It was a very comfortable flight and I love the dinner they served! Would fly TAP again."
Pros: "I got to Lisbon on time."
Cons: "just another bus ride"
Pros: "Friendly and helpful crew. Great food."
Cons: "Tha total absence of hard alcoholic beverages, no moderate cocktails"
Cons: "Bad system to board"
Cons: "Seat comfort"
Pros: "The food was good and there was a decent variety of things to watch."
Cons: "Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again."
Pros: "Crew and food Were ok."
Cons: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."
Pros: "Nice little snack, horrible coffee"
Pros: "Great flight, cordial, good food (yes, it's possible), good entertainment !"
Cons: "Boarding process at the gate can be improved."
Pros: "Boarding was excellent. Flight was relatively smooth."
Cons: "Seats in economy were uncomfortable. Food was fair, at best. Wine was offered with dinner(a plus) but only once."
Pros: "Excellent service on board and at the ground... Very convenient United conection in the US :)"
Pros: "The checkin staff at LHR were really good and helped me with my visa application. They helped me to not miss my flight. Ten out of ten for them."
Cons: "In flight food was very poor"
Pros: "Comfortable seats, no extra charge for blanket and pillow, gluten-free meal was quite good, provided water throughout the long flight, in-flight entertainment offered fairly recent movies, cabin crew were respectful."
Pros: "Not much. Lunch"
Cons: "We paid to check the bag In and when we arrived the girl could not see this. We showed her clearly the paper then she charged ya and realised she had made a mistake but couldn't refund us. Terrible experience. Don't use the."
Pros: "The crew was fine. Plane clean and comfortable. Would fly again."
Cons: "Agent at the gate wouldn't let me do a medical pre-board. When I checked it, the ticket agent said it wouldn't be a problem, I should just ask at the gate. The agent there said there would be no reason to board early even though I have a doctor's note. She said I could board with everyone else and was extremely rude and dismissive. Thank goodness the ticket agent helped me out (by putting me in a seat where I'd be first to board), but if he hadn't, it would have been a terrible experience."
Pros: "Great planes. Very professional and helpful staff. Lots of leg room"
Cons: "Seats were extremely uncomfortable"
Cons: "Terrible food, old plane, ticket fare very expensive. TAP never more."
Pros: "I like nothing about this airline."
Cons: "They are thieves with scammy change policies."
Cons: "I'm vegetarian and I can't chose the option when I made the checkin"
Cons: "baggage policy was different from the site of TAP!"
Pros: "Website, check-in, boarding."
Cons: "Seat pitch"
Pros: "Not much. The food was good. That was about it."
Cons: "The entertainment sis not work. Spent 8 hours of the flight looking at nothing."
Pros: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Cons: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Cons: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."
Pros: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Cons: "Took to long to service, and customer service was lacking"
Pros: "Premium economy is a great way to travel"
Cons: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Pros: "Everything was good."
Cons: "There was no problems whatsoever."
Cons: "At least they could offer drinks"
Pros: "Nothing special."
Cons: "The seats are awful."
Pros: "Clean and friendly crew."
Cons: "No food or drink and a single checked bag was extra money."
Pros: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Cons: "A bit more space for placing magazines etc would be welcome"
Cons: "All processed food. GMO’s. No organic options."
Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Pros: "The time arrived at the airport was great"
Cons: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Pros: "Left on time fast out"
Cons: "Dos not Get any food"
Pros: "boarding is quick"
Cons: "crew push you hurry. and the space is too small."
Pros: "Everything good litle big later but always is like this..."
Cons: "The latter"
Pros: "Nothing about the seating"
Cons: "The person in front of me was so close that when she tried to recline the seat she hurt my knee."
Pros: "Who assigns the seats? A monkey?"
Cons: "Who assigns the seats? A monkey? Half my party was seated away from me (including my 5 year old daughter); we were put in an exit row and then moved. Everyone around us was sitting apart from their traveling companions so that we talked over each other. The whole thing was absurd."
Pros: "Excellent service"
Pros: "fast boarding"
Cons: "food is expensive"
Cons: "Disorganized boarding"
Cons: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Cons: "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."
Pros: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Cons: "I requested a vegan meal weeks prior and the only meal without meat had a lot of dairy in it. Not enough water was offered as well. The flight was delayed boarding. The leg room is pitiful on the flight."
Pros: "Crew was friendly and very helpful."
Pros: "Flight amenities were great! When I discovered my passport was missing at my connection in London, John, the rep made calls to track it down where I left it in the tub at the security check point! He then walked with me to get it and then to re-book my flight since I had missed my scheduled flight......and there was no charge for the new flight! Unheard of in this day and age."
Pros: "Very nice crew"
Cons: "Couldn't check in online and couldn't get my boarding pass to my second flight through Iberia, had to do it at Madrid and it was very inconvenient."
Cons: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."
Cons: "I really enjoy flying in your airline"
Cons: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"
Pros: "Only nonstop flight from Madrid to LA"
Cons: "Iberia, please renew your crew or give them some hospitality training"
Pros: "Good deal and good service!!"
Cons: "Not very Organized at boarding!!"
Cons: "Flt attendants unnecessarily bossy."
Pros: "Everything was great including staff, entertainment (movie/show options) and luckily an extremely smooth flight."
Pros: "It was nice flight"
Cons: "I ordered an extra check in bag which got messed up on this flight. Only three movies available to watch"
Pros: "Overall I give the flight an average score, I like that everything was attended in a service oriented manner."
Cons: "I didn't like the aspect of lack of order at the airport specially when boarding, crew seemed a bit lost for a second there. In some respects I felt the plane had a dated feel to it; but then, I've never flown with Iberia before."
Pros: "Crew was nice and entertainment options were great."
Cons: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Pros: "Fast boarding, excellent entertainment, crew were friendly and helpful. Arrived 45 min early, which made the drive to downtown easy."
Cons: "Check in online was useless, still had to stand in line to check luggage. Food was ok, kind of mushy chicken, cold bread, and minuscule salad. Breakfast was a sad cold and dry ham and cheese croissant."
Cons: "The flight from Madrid to tel aviv was very crowded, no place to hand bag, the seat wasn't comfortable like in a low cost flight. The was no TV, not even music. To bad"
Pros: "My rerun flight was overbooked so they had to find another flight for me and one other in my group of 4. Nothing was offered to make up for the inconvienience. They did manage to find a direct flight that departed s couple hours later."
Pros: "Everything was great."
Cons: "Boarding was a bit late."
Pros: "On time experience."
Cons: "Tight quarters, I'm 6'2". No free coffee options."
Cons: "1hr. delay because plane lost electrical power. No entertainment on board due to previous electrical problem. 1hr delay at arrival again due to plane electrical power."
Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Cons: "I didnt like that it was tight. People in front of me laying down on there sit and I couldnt even reach my backpack drom under the seat or move much. Flight shaky and landing verh bumpy on was back to Denver"
Pros: "Nice plane, good entertainment"
Cons: "We never had the option to reserve seats. Not sure if this was because we booked thru kayak or if it was the airline but this was a long flight and I would have paid(although not happily) to get to sit next to my husband. As it was, we both got center seats separated on the plane. Very inconvenient and very uncomfortable."
Cons: "The flight was cancelled"
Pros: "People at the airport were yelling and rude. They did not know hope to direct people to their connections and customs."
Cons: "Crew sensitivity to customer needs was horrible. One person said one thing and another said another thing to go. People confused what to follow wit multiple directions."